Domo

4.3 (281)
Domo puts data to work for everyone

Overall rating

4.3 /5
(281)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support Software
4.0/5

85%
recommended this app
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281 Reviews

Billy
Overall rating
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Data Visualization and Data Warehouse Match

Reviewed on 09/06/2022

It is a fun software that allows you do experiment and become familiar with the data any way you...

It is a fun software that allows you do experiment and become familiar with the data any way you want to.

Pros

I like how there is a lot of things you can do with the software. You can create ETLs, use SQL to transform data, create visualizations, and more. It is like a swiss army knife with data, it can do almost anything. I also like how there are multiple ways it lets you do the same thing, which allows you to find whatever you feel most comfortable with and do it that way.

Cons

Sometimes navigating the software is a little confusing, especially when switching between various datasets.

Victor
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

a good product with the worst customer support

Reviewed on 23/01/2020

Good product with lots of promise let down by the worse customer support I've ever experienced.

Good product with lots of promise let down by the worse customer support I've ever experienced.

Pros

Once you get your head around it, the interface is powerful and intuitive although the learning curve is steep. Good visualisations.

Cons

Domo could not care less about their customers. If you engage with them you will get a hard sell that promises you the world, including a good few blatant lies, but as soon as you sign that contract they wash their hands of you. Most of the connectors that we tried to work with were barely demos - totally unfit for purpose - so unless you have a team of SQL coders to build everything by hand, or are prepared to pay Domo's extortionate professional services fees (which you'll need to book weeks in advance), you should avoid this product as they won't help you.

Alternatives Considered

Tableau

Reasons for Switching to Domo

I was promised out-of-the-box API functionality for our key data sources but this simply was not true. WIth the hindsight of working with the product I would not have chosen it. We have caneclled our contract after one year and consierdable investment.
Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

There are MUCH better options

Reviewed on 27/04/2020

I have personal experience with several of Domo's competitors as an analytics consultant. None of...

I have personal experience with several of Domo's competitors as an analytics consultant. None of the Storage/ETL/BI use cases I can think of would I put domo in my top 3 options. I have found it to be subpar in data warehousing, query editing, and data visualization which from what I can tell is the majority of its functionalities.

Pros

This product provides a web-based hub for your data and visuals that centralizes where your team focuses to interact with their data. The ETL tools provide an easy to use low/no code interface to build simple queries.

Cons

Where Domo has removed complication (I assume to ease the use) they have dramatically limited this software capabilities in comparison to competitors.

limitations include:
- No ability to build visuals based on multiple tables
- No ability to build filtering capabilities across tables
- No ability to build relational models with existing tables
- All "scripting" capabilities are glitchy and limited in their capabilities
- Poor/nonexistent version control options
- Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours

My worst experience with domo was with their customer service/integration team. One of their prebuilt integrations to a popular Web App, which domo is responsible for maintaining and servicing, has never functioned properly with our domo instance. The support case has been open for nearly a month and has just been escalated to someone that appears to know how to read the code I have been sending them to trouble shoot THEIR integration. They have promised resolution timelines twice and are now 2 weeks behind their initial promise.

Verified Reviewer
Overall rating
  • Industry: Accounting Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Business intelligence solution

Reviewed on 15/11/2022

I'm not complaining apart from the price ofcourse

I'm not complaining apart from the price ofcourse

Pros

Domo is an excellent tool for creating high quality dashboards. the documentation is excellent

Cons

There is no free version and the subscription is very expensive

Alternatives Considered

Geckoboard

Switched From

Geckoboard
Colemen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great BI Tool for small teams

Reviewed on 08/12/2022

Pros

Full stack: data ingestion, storage, ETL, and visualization are all in one tool.

Cons

Please add bulk action on story dashboards

Alternatives Considered

Tableau
Jeff
Overall rating
  • Industry: Food Production
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

DOMO = decent, not the best

Reviewed on 29/11/2022

Domo is a decent product. I prefer Power BI if given the choice, but Domo is 2nd for me.

Domo is a decent product. I prefer Power BI if given the choice, but Domo is 2nd for me.

Pros

Fairly easy to use. Able to handle a lot of data and data sources. Updates much quicker than Tableau.

Cons

Not as easy to drill down through the data like Power BI. The visualizations are not as good as other software products either.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Goodbye Excel, Hello Domo!

Reviewed on 29/11/2022

Pros

Domo makes it easy to create clear and interesting visualizations that empower users with accurate data to make effective business decisions. I also like that it easy to change chart types mid-stream if I should decide that I want to take a different approach. Lastly, Domo's functions/calculations capabilities make it easy to map data or display standard global metrics with disparate data.

Cons

It would be nice if Domo provided more options for color coding summary data (text and/or numbers). I also appreciate more gauge options both in terms of functionality and colors.

Lucca
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy and intuitive

Reviewed on 05/05/2020

Pros

The platform is most times easy to use and intuitive. With a good support and tutorial pages for creating data connectors and pages configurations.

Cons

We could definitely see more love on the Java and Python APIs. There are a lot of features like sharing datasets and assigning PDP that would be really helpful if added to the API.
Also when working with HUGE datasets, with billions of rows, some DOMO plans tend to hang on processing time for dataflows and analyzer tools.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great tool

Reviewed on 30/11/2022

Allows us to work with clients seamlessly.

Allows us to work with clients seamlessly.

Pros

I like how it visualizes data and clarifies things for those without the same background.

Cons

It feels older in design, more like a site built in 2010 but with 2020+ features.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Intuitive and approachable

Reviewed on 30/11/2022

Pros

It’s extremely approachable for new users, but also provides the advanced capabilities sought after by seasoned users.

Cons

The ability to designate some numeric value cards as unaffected by filters would serve several use cases for us.

Carl
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Absolutely vital tool for data analysis!

Reviewed on 01/05/2020

I've been very, very happy with what we get out Domo. It allows our small team to be able to make...

I've been very, very happy with what we get out Domo. It allows our small team to be able to make decisions and perform at a level that that far surpasses even that of mid to large size organizations. Domo is a powerhouse in the realm of data manipulation and analysis and I can't imagine being without it!

Pros

Everything that allows us to import or connect to data and perform data analysis. The graphs, charts and filtering tools are amazing, and the new (beta) feature to save filter sets has been an incredible time-saver, as well as giving us greater insight into different views of our data so that we are then able to take a wider range of actions and not miss some information that would've otherwise not been visible or buried within other information.

Cons

How much screen real estate is occupied by various things, leaving only a small amount of space for previewing cards. Going into full-screen has it's own limitations, so perhaps a "Theater Mode" view that minimizes unnecessary information to allow a larger view of the core content.

I also do not like that its not possible to scroll left and right within card previews, requiring them to be opened to be able to do so.

Finally, performance can sometimes be an issue, but I think that's more related to the enormity of data we are processing at any given moment more so than an issue with the product or the hosting servers.

John
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to learn and get value out of right away

Reviewed on 29/11/2022

Overall, the experience was positive. When I go into the office, I see Domo pages and charts all...

Overall, the experience was positive. When I go into the office, I see Domo pages and charts all over the place. Many different teams are using Domo for their specific interests.

Pros

To get started with Domo is a very smooth learning curve. You don't need to be an expert to start getting value right away. Both the technical side and the casual users were able to take advantage of Domo immediately.

Cons

We had some small hiccups with performance that we needed help with. On occasion we had slower than expected response times from Domo support.

Colin
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Like driving an automatic when you need a manual

Reviewed on 04/06/2021

We are using it as the business intelligence hub for all of our data

We are using it as the business intelligence hub for all of our data

Pros

Clean, fast to make very simple dashboards where the data get's pulled in from a straight forward table

Cons

Very rigid with data structures. Difficult to tweak charts beyond the off the shelf offerings. Random outputs from Beast Modes. ETL is next to impossible to QC in a time effective manner.

Alternatives Considered

Tableau

Reasons for Choosing Domo

Grow was too lightweight

Switched From

Grow
Jeff
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Turn data in to actionable information

Reviewed on 05/05/2020

As mentioned in the pro’s section, we have had several wins as a result of our use of Domo. Safety...

As mentioned in the pro’s section, we have had several wins as a result of our use of Domo. Safety performance has improved because Domo has surface information that helps us hold our employees accountable. From the employee’s perspective, they are able to see what is expected of them and also see how they are performing to those expectations.

Pros

From loading data all the way to visualizing it, domo’s tools make the process very simple. Our business leaders now have accurate and timely information which helps them make informed decisions. We have several documented organizational improvements as a result of our Domo initiative.

Cons

Of all the software systems I have been involved in procuring, domo has the least amount of “cons”. One suggestion would be to include some type of utility to maximize the efficiency of datasets. We tend to create datasets that are probably redundant, it would be cool to have a way to know when that happens.

Scott
Overall rating
  • Industry: Plastics
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Wouldn't want to live without DOMO

Reviewed on 05/05/2020

I use DOMO everyday and believe in the power it has to communicate actionable metrics. Wouldn't...

I use DOMO everyday and believe in the power it has to communicate actionable metrics. Wouldn't want to do business without it.

Pros

Once DOMO cards are setup, DOMO is the fastest way to get virtually real time data to drive smart decision making. DOMO has the ability to be as simple or complex as the organization wants the data to be when presented. DOMO eliminates our excuse that managers don't have access to data to do their jobs. The range of data that can be accessed is incredible. Our ERP software, sales database and spreadsheets are all available. All aspects our organization have visual representation in DOMO that team members can see on workstations, video monitors or by email alerts. Portability on devices is also great.

Cons

Cost...of course. Small organizations may have a difficult time justifying the cost.

Jorgen
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Domo - Powerful, versatile and user friendly

Reviewed on 05/05/2020

Very good experience that brings a lot of value to the users. Users can be anyone from CEO and SLT...

Very good experience that brings a lot of value to the users. Users can be anyone from CEO and SLT teams to managers and production floor and Quality control.

Pros

The ability to get data easily from many different sources and to use data flows and SQL to adapt the data sources to effectively power cards. The card types, design and filtering and beast modes all make the result very user friendly. Dash boards and page filters add even more power for the users.

Cons

I don't really use the social communication aspects that are baked in. So therefore I don't care much about them.

Amit
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool for data visualization and ETL.

Reviewed on 29/11/2022

Pros

Best thing about Domo is data preperation and data visualization on the single plateform and makes very efficient to work and very easy to connect data to visualization just import data and prepare and go on you don't need to worry about refresh data domo will take care those things we just need to focus on the productivity instead of setting up things.

Cons

In the data preperation there is a option view this is good option but if we want to edit already created view then it doesn't let you change that easily specially when we use group by in view.

Patrick
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great with a dash of salt

Reviewed on 29/11/2022

Overall experience is good. Just need more training options for specific subjects. Update the...

Overall experience is good. Just need more training options for specific subjects. Update the developer site.

Pros

Very powerful and very flexible software. Lots of options to get data into Domo and to manipulate it.

Cons

Training/Learning. I have to search all over the web to learn how to do things. When I work with Domo developers I'm told the training material is out-of-date and I should be doing something another way. (I appreciate the honesty of the developers, just not the out of date training material). Need some kind of tier training system. Not every user needs all the nitty-gritty details, but others like myself who have to work daily in domo need better understanding of the details.

Cesar Emilio
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Domo IS the way to GO for your Organization

Reviewed on 29/11/2022

It has been one of the best tools I have come to know for daily activities and visuals. It has...

It has been one of the best tools I have come to know for daily activities and visuals. It has helped me so much to achieve my daily goals, track our metrics accurately, and efficiently take corrective actions when needed.

Pros

It has one of the best built-in tools and systems aids for our organization's data and/or reporting. We use the system on daily basis and is one of the best decision we made to adopt this tool.

Cons

It is somewhat "hard" to know how to create beast modes if you are not an expert in the system. However, you can always learn it by taking the Domo University courses that are available inside the system.

Kevin
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Daily / weekly DOMO user

Reviewed on 05/05/2020

At first I really liked it. Then I struggled with it and was frustrated (lack of knowledge on...

At first I really liked it. Then I struggled with it and was frustrated (lack of knowledge on navigating) and my own difficulty knowing which variable to choose to get the desired results I'm looking for. However, I'm more comfortable navigating now since I use it daily.

Pros

I like the ability to pull together aggregate data in seconds (using customized assumptions) instead of having to create multiple reports

Cons

I can be tricky to learn how to use the software to its fullest. It takes a bit getting used to to navigate around.

Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great Price, OK Service

Reviewed on 12/12/2018

Pros

This software is mostly easy to use. It's compatible with various sources of information, but I mostly use it to export to the universal format, Excel. Report creation is made easy and as long as you have a business intelligence group or software engineers, you should be fine working through any problems when their server has issues.

Cons

Server issues tend to happen at least once a week. Working with customer service is a huge hassle. I'm not sure if their agents are trained well enough to handle my requests. With all the down time, my team plans around not having access to reports available at least 2-3x a week for a few hours.

James
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Great program, but worth the price?

Reviewed on 23/11/2018

We really love how Domo does just about everything. The way it generates reports is second-to-none,...

We really love how Domo does just about everything. The way it generates reports is second-to-none, but we really wish that the price point was a little bit lower.

Pros

Domo seems to have everything: you can check the statistics of your business, keep track of memberships, and the ability to check on fundraising. It was a little bit overwhelming when we first tried it out, but once we got the hang of it, we loved it!

Cons

The one big con is the price. Yes, it gives you a lot, but even for the small amount of employees we have, it can be a bit much. We have also experienced some issues due to the latest update, as a few others have, but we hope that will get fixed soon.

Eric
Overall rating
  • Industry: Computer Software
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The future of cloud analytics

Reviewed on 17/05/2016

Pros

Domo's vision of analytics is that data from many SaaS apps can be aggregated, analyzed, and visualized in a single system. It aims to make analytics the new water cooler of company discussion, replacing slack or chatter as the main company chat app. It's visualizations, while less sophisticated than Tableau/Qlik are much easier to create and visually attractive out of the box, and many of the features are copied from best-in-class social apps: From Pinterest, Boards with a scrolling list of pins, from Tumblr the ability to "reblog" or remix individual charts into your own dashboards, and to "follow" specific dashboards, Slack, excellent contextual chat system with alerts and @notifications. Domo also recognizes that analytics requires at least some implementation services to get the data organized and talking to each other and they are ready to provide this (for a fee) for companies that are missing in-house analytics expertise.

Cons

Expensive! There is a significant upfront fee plus large ongoing fees based on the number of users. Domo has set their pricing to be competitive with Tableau/Qlik and current leading analytics packages.

Vincent
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Gets the job done

Reviewed on 29/11/2022

We use Domo as a central place to process and visualize data from a number of internal sources....

We use Domo as a central place to process and visualize data from a number of internal sources. Almost no one outside of our BI team ever visits Domo. But I use it every day to monitor, analyze, and pull insights from our data sets. I found it easy to learn and while it's not without limitations, it's a very powerful tool that's crucial to my work.

Pros

It's very easy to get data into Domo, clean, process, and visualize it. No code required and fairly easy to use and maintain.

Cons

Getting data out of Domo is challenging. It's expensive overall, and features like visualization hosting are extremely expensive.

Anne
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

For the data-focused marketer, Domo is as good as it gets! This is the only platform that has...

Reviewed on 06/02/2018

Pros

Domo's ability to connect to ANY data source is extremely valuable for myself and my organization. We have around 15 different data sources (some of them local, not in the cloud) just in digital marketing alone, and with Domo we have been able to string all of those sets of data together for one true view of performance. The reports are visually engaging, and I can build dashboards that are useful for any job role. Prior to Domo, our organization did not have any type of advanced business intelligence reporting. The difference in decision-making is night and day.

Cons

The only thing I can write as a potential "con" is that if you are working with multiple data sets like myself, and do not have deep data experience, it can be difficult to string your data sets together once you bring them in. A working knowledge of data is helpful. I recommend using their implementation hours for this if you don't have someone in your organization with that skill set, the Domo implementation experts know their stuff and can get you set up quickly.