--- description: Detailed reviews on ServiceNow based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare ServiceNow with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Data Center Management Software](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.ae/software/9156/servicenow Page: 1 / 15\ Next: [Next page](https://www.getapp.ae/software/9156/servicenow?page=2) > ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate \& manage numerous IT enterprise services. ServiceNow can be used for cloud \& virtualization lifecycle management, change orchestration, infrastructure discovery \& IT governance. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceNow One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge. Consolidate all legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all apps. Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms. Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes demand management, resource management, software development lifecycle. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 344 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - Availability Management - CRM Software - Capacity Management - Change Management Software - Chatbot Software - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Center Management Software](https://www.getapp.ae/directory/277/data-center-management/software) ## Related Categories - [Data Center Management Software](https://www.getapp.ae/directory/277/data-center-management/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software) - [Business Management Software](https://www.getapp.ae/directory/581/business-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "ServiceNow - Tool for future" — 5.0/5 > **Amrit Kumar** | *28 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development. > > **Cons**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools. ----- ### "ServiceNow - My Experience as a Knowledge Specialist" — 4.0/5 > **Verified Reviewer** | *28 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I would say the level of integration with other tools and the sheer number of features. Comprehensivenes and searchability would be two other words to characterize it. > > **Cons**: At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions, Requests, RITMs, SCTasks etc. And then there's the occasional what seems like a bug. > > I've been working with ServiceNow for more than half a year. As I said in the previous chapter, the level of complexity can be overwhelming, especially at the beginning. Disclaimer: As a Knowledge Specialist, I've mostly used it for creating, updating and retiring articles, and occasionally for ticket analysis. One big plus--just past the KBA number in the search bar, and ut opens the article directly, with the option to view more search results. Another very big advantage is that it has an HTML editor, so you ca easily format your article with the help of AI and paste it right in. The normal text editor itself seems a big scarce with a somewhat small number of tools--maybe more should be added. One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying. Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else. Yeah, one more--why is there no comment feature when making a change to a KBA, so that you can let others know what was changed and why? All in all, I've had a decent experience with SeeviceNow, but if they could make it easier to navigate and eliminate the bugs/inconveniences I mentioned, it would be great. ----- ### "Works in a pinch, but room for improvement\!" — 3.0/5 > **Shaun** | *7 October 2024* | Food Production | Recommendation rating: 7.0/10 > > **Pros**: Overall ServiceNow has done what it needs for my purposes as an end user. It is the HelpDesk solution I use now and have used it in the past with multiple different companies. I know that to a degree it's highly customized to cater to what it's used for. So my experience is that it gets the job done. > > **Cons**: The thing about ServiceNow I like the least would be the navigation. Now I believe that ServiceNow is customized by each business to a degree, to make it fit their needs. With that being said, I feel that maybe their level of customization/integration could be improved. For instance in my current environment, it works to get everything done correctly on the backend, but is always very tough to follow along tickets and such as an end user. So while this may be more about "the way my company uses it", based on past experiences, it always has felt a bit clunky and hard to navigate. > > My overall experience with ServiceNow is that it's okay. I've used other HelpDesk/Ticketing solutions such as ZenDesk, that I believe provided a better experience overall for the end user. I've also used on both sides, working tickets and submitting. Once again, it gets the job done, but has much room for improvement. ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides, that has used in many different organizations, it is generally very clunky and hard to navigate. ----- ### "One-stop shop for service desk-style IT system-of-record" — 5.0/5 > **Verified Reviewer** | *22 May 2025* | Research | Recommendation rating: 10.0/10 > > **Pros**: This platform handles the complete ITSM service cycle and enables exporting of information. There is a big number of modules one can add to the platform, including software and hardware inventory, business applications, application services, among many others. > > **Cons**: When there is a need to upgrade versions, the existing version needs to be frozen temporarily, but these upgrades are scheduled during holidays or yearly shutdown. > > Satisfied with the product as it is a truly one-stop shop for service desk-style support and for IT system-of-record. It is possible to use this to track licenses as well as hardware. Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in various ways. ----- ### "Pretty reliable ticket management system" — 5.0/5 > **Shreyash** | *4 July 2025* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Easy and intuitive to use. Workflows are great and easy to setup and manage. Can track communication and history quite well > > **Cons**: Sometimes communication is a bit iffy, and alerts are not sent out in the right chronological order. > > Pretty reliable ticket and issue tracking system and can be very useful in managing all communication. Has easy integration with multiple systems ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ae/software/9156/servicenow?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/9156/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data