Buddy Punch Reviews

I am an Event Specialist with Deluvia Inc, they upgraded from emailing and faxing my time sheets in to this system. They are out of state so this is a great way for them to keep up with my time while doing "Road Shows". I arrive at my location, open the app and sign in, my employers do require me to attach photos so I snap a photo of the store front before entering. While there, I setup my samples and take a few photos of my presentation to attach when I clock out. I like that I can see my schedule, even though I already know my Road Shows are 11 days back to back for each demo. It takes out 39 minutes for my lunch and keeps up with my total hours so I can accurately calculate my check. They can leave messages after each shift end set of photos. I have seen a few where they wanted to see different angles or my face more throughout my presentations. I've also been told my samples looked yummy, I left messages and asked questions that were answered. This is a good app to have when your employer is out of your area.

The only thing I found odd was I could log in anytime during my employment, but couldn't do so between Road Shows. I wanted to look at my schedules and could gain access to the app. Other than this hiccup, the app works fine. Deluvia gets my time and there are no shortages on my check.

Very easy for employees and administrators alike to track time and edit if necessary. Provides accountability for our employees with the location settings such as GPS/Geofence. Provides a variety of reports that are helpful. Provides our employees with mobility--we can send them to any job site, and they have the ability to punch in/out.

Would like a report that provides a daily snapshot, chronologically, of who punched in/out and at what time. If this exact report exists, I have not been able to find it.

online can view anywhere from a computer . the app is poor at best and is not integrated to be used as a time clock or to check all features and make adjustments from admin must have a computer to do so

Most of it

This product is incredibly easy to use, both for my team and for myself as an administrator.

It can be a little difficult to retroactively put time off in and to navigate between employee timecards when managing time off, but not that difficult.

The software is easy to use with only very minor quirks.

I appreciate the updates to scheduling but even with the new templates, I'm still not able to schedule as efficiently as I would like. I would love to be able to set a master schedule for each user and edit individual days from there as necessary. My team typically works a pretty set schedule so to have a template per person would be ideal. It seems that's not quite the functionality of the new template feature.

The ease of use and implementation. I work with many non technical people and they caught on to the app quickly.

I would like to see a cached mode so if we lose internet facial recognition will still work and punches will record when internet is restored. I would also like to see more permission control over the manager role.

The Buddy Punch Customer Service is EXCELLENT! Poor service is one of the main reasons we left our last scheduling and payroll reporting software.

Would love to see more features such as hiring and onboarding of new employees.

I like the fact that the support staff is very willing to try to accommodate requests that we have.

I would like it if we could put Exempt employees on the system, just to track PTO.

Ease of use, for both employees and managers. The phone app with the clock in/out feature makes this the easiest for our company.

No cons so far, and I've been using it for almost a year now.

Very easy for me and my employees. The customer service chat feature is fabulous. Timely, knowledgeable, patient, friendly, helpful!!!

There is nothing that I don't like about this software.

Buddy Punch is easy to set up and use. Once staff is set up in Buddy Punch they are able to manage their time cards with min assistance. We have used the facial recognition and the scan code- The facial recognition works the most consistently. It is pretty self explanatory for staff to be able to put in PTO for approval and add notes if they need a time adjustment because they forgot to time in or out. There are several reports we use including the location worked, pto, and the location of timing in or out. We had staff that would time in or out from their car on their phone when they were to time in and out on the computer. We were able to monitor that and reinstruct the staff.

When an employee needs to be removed from the active payroll it takes a few weeks for the persons name to be moved to the inactive list. We tried using the QR codes for timing in and out but the staff would forget their card, the computer would not recognize the card or if their was a poor light, it would be difficult to get it read.

I love how easy it is to access help on any aspect of using the software. You can do their chat and they respond almost immediately. They will even help fix anything from their end if you need the help. I love the facial recognition feature and other features that are offered to ensure that your staff is on the job site in order to sign in. I like how easy the PTO requesting is for the staff and for admin to approve. It's a little bit of work trying to get all of the PTO hours in for all employees, especially if they work different hours and have different PTO hours, but the team at Buddy Punch are always available to help with questions. That is one of the things I think are most important- the great customer serivce. The accessibility to actual people can help is valuable.

I would like to see more options for PTO reporting. I feel that the report for overall PTO has too much info. I would like to see it have an option where you can check off which items you need in the report and then produce the report from what you actually need. It is hard to manage what they offer. This causes me to need to go into each staff account separately to report one by one.

The ability to control what employees are able todo like adding time that was forgotten some employees require an approval so i am able to confirm they're where bouts prior to approval. Its very easy for me to go in and add or fix employees time.
I also like that i can turn the gps tracker on and off.
I like the ability to track where employees are Because prior to this app we had an employee who was being dishonest about where they were and it cost is money when it came to billing customer.

Wish i could print all the time sheets for the employees at once instead of having to individually print each employees time card from excel.
Its a Minor inconvenience but ot would save time

I love many things about this software!
1) It is self-explanatory. Even the most technically-challenged employee can figure out how to use it, for the most part.
2) Edits are made by the employee, and approved by the administrator where other programs require the administrator to make all the changes. This can be daunting depending on how many edits and how many employees there are that need them in a single pay period. With BuddyPunch, it's super easy to get employees to take responsibility for their own errors and edits.
3) This program is available even when our electricity goes out or our server goes down. And it doesn't take up any space on our server. The other time clock software we used to use was always a challenge for our IT experts to reload when they were doing updates due to the amount of space it took up on our server and because it wasn't updated to current technology standards available today. Employees are even able to clock in when they're outside the office doing work.
4) I like that employee messages and their times show up in the same report.

The time card reports are what I like least about this software. Each employee's time card report has to be downloaded separately. I would prefer that all employees show up on one report for more convenience. I end up copying and pasting each employee's excel report into one excel spreadsheet each pay period.

I like that you can require a photo and location for your employees when clocking in, and can monitor them pretty easily. It is really easy to set up, and you can put extra data in your employee files to have it all in one place. I also like that I can assign managers over certain employees, so they can monitor their own departments and approve accordingly. The facial recognition feature is super helpful when a bunch are clocking in on one device!

I find the navigation of the site is a little complicated at times. I tend to have to look around for a few minutes or hit the help to find a certain feature that I am looking for. Most of the time they have the feature, I just can't remember where I found it last time.

The app isn't super helpful as the administrator. It is much easier to approve time-cards and review employee activity through the website vs the app. (The app is pretty much good for clocking in purposes only.)

Wish that your facial recognition picture worked for punching in even if you use the "log in" feature vs the "punch" one. (Currently you have to take two pictures when using the "log in" with facial rec. option for punching in.)

It has a very simple interface, easy to punch in and out as well as check timecards. I think both the desktop version and the smartphone version were well-designed. It doesn't try to do too much and make things complicated, since the main purpose is just to clock in and out, and it efficiently allows the user to do exactly that.

I don't really have any complaints. Maybe the only thing I don't like is that any time I have to make an adjustment (perhaps I forgot to clock out and it automatically logs me out after 11 hours, or I have to adjust a past day's time) it keeps it at "pending" and requires approval from my supervisor. This makes sense, but I'd make one exception- If I'm adjusting the time stamp to shorten my hours, I think it would make sense to not require supervisor approval. Obviously an employee suddenly changing their clock-in times to appear longer should require a supervisor's approval, but shortening the time seems to me like it shouldn't need approval. Or, allowing the employer to decide the settings to assign which situations do or do not need supervisor approval (or perhaps this is already the case and my employer just set it up this way, I'm not sure).

The Customer Support team is super responsive, thorough, and effective. Their support software allows for much quicker response times than you could get on the phone. Their team is knowledgeable about my organization and the way that we use the platform - I have received many helpful suggestions to how we can best leverage the BuddyPunch platform in our sometimes complicated organizational structure. We have had very few issues, but have always received immediate resolutions when anything has come up. The software is straightforward and well-run, and was easily understood by our team of 55+ non-technical staff of all ages. I appreciate that new releases are well-tested before they are launched and free of bugs - the BuddyPunch team does a great job of maintaining the integrity of the application while continuing to add more value to the software frequently. We have had consistent experiences on the web version as well as iOS and Android apps for the life of our subscription.

I would like a little more flexibility in reporting outside of the confines of the predefined reports.

When I made user errors (like forgetting to clock out) the software had built in measures to rectify my mistake. I forgot to punch out, and it has a feature to leave notes for your boss. You can also edit a punch after you make a mistake (just needs to be approved by your boss) So if you get excited and start working before you clock in? No problem. Just punch in and edit the time to an earlier time of the day. Then wait for your boss to approve the changes. It says I can review punches from previous weeks, but I haven't had time to explore that feature yet.

I didn't devote a lot of time to explore the software, so it took a full work week to figure out what it had to offer beyond punching in and out. Software seems great! I've only been using it for two weeks. I don't have complaints about the software. Any issues I faced were from a lack of understanding how it functioned, and I was able to figure it out on my own (for example: I forgot to punch out, and the next morning when I saw the error it showed me punching in and out at what seemed to be random times during the night) Biggest complaint: the company sent me emails asking me to review the product the very first day I used it, and I personally think people need a few days--up to a week--to familiarize themselves with the software (at least enough to write a review)

Good design

Easy to use

Intuitive

Focused on employee punching in and out. No gimmicks you have to do, no hoops you have to jump through to get it going.

People can only be automatically punched out after X hours. Not X and a half or X and a quarter. But you set the X so I got that going for me which is nice.

The software has all the features that I currently was using in my spreadsheet - but better as it took human error out of the equation! I gained the reports that tallied PTO (vacations, sick time, personal time) which I had to pull manually from a spreadsheet. Employees are able to enter their own PTO requests (again a time saver). The chat staff has been super helpful to me every single time I have messaged them. They assisted me to get the software ready for a trial run which was very helpful! Every chat session was emailed to me for future reference.

Although they are able to answer every one of my many questions; it would have been helpful to download a readable document for reference.

The thing I like most about the software is the geographical location requirement. Every time you punch in/out it shows your employer your location. Making time clock fraud one less worry as a business owner and the employee more responsible about time maintenance because you cannot get paid if you are not physically at work.

Because of the added security of the geographical location, I do not like that it prompts me to also take my picture as I clock in/out. I don't feel comfortable with a third party technology company not only knowing my location but also what I look like and am wearing at that moment. For employers, understood, we know each other personally and professionally. But there are hackers in the world so my face and location shouldn't be necessary.

I like that there a very little functions, meaning that the software is simple to navigate and understand. I also prefer being able to see my time cards for my own personal use instead of having to ask the administrator for the information that I am looking for.

Instead of having to 'punch out' and then back into another category (i.e. from Regular Time to Lunch and/or Paid Break) the user should be able to simply select the area they wish to punch into and then a pop-up menu provides two options 1. Punch In? 2. Punch Out? and that would simplify the use of time cards. Additionally, having email reminders for regular lunch and break times could be a beneficial feature for some users.

Update timecards anywhere, easy to add, remove, update employees, several reports that export easily.

None

I was looking for a time collection option for our temporary employee staff. We have anywhere from 15 to 30 temporary employees on staff from different agencies on a weekly basis. It was a chore to have paper time tickets from multiple agencies and making sure the hours were approved by the supervisor was difficult as well. Buddy punch allows all Temp employees to punch in on one clock and it takes their picture so I can verify it was them. We have an IPad set up for this purpose only. At the end of the week I can easily run a report by staffing agency and send the reports to them so the temporary employee can be paid.

In the beginning we had issues with the IPad not not running the app correctly. I am not sure if the issues were on our end or if they were with Buddy Punch but we had to reload the program once a week it seems for the first couple of months. I am happy to say things are working much smoother now and I rarely need to reboot the IPad.

This was so user friendly and easy to navigate. It is very affordable and breaks the individuals hours down to a report that I could merge with our payroll provider. Also you can put in the job address so the employee has to be on-site to clock-in or out.

With our techs, they travel from job to job, sometime 6 places in a day. On this app once you clock-out, there is a delay before you can clock back in, making it difficult to track for our guys that do multiple jobs back to back without losing time. Only other thing is I wish it had gps for the entire day. It does show where they clock-in/clock-out at though....... I know that would require more equipment and fees also though