Good for beginner influencer programs
Overall, I like LeadDyno. It’s very straight forward when it comes to the approval process and creating the form. There are a few things I wish could have been customized more than the software allowed, but it is overall a very pleasant software to use. Very easy to learn and navigate if you haven’t used an influencer program before.
I really loved how nice the initial form looked once customized and integrated on our website. I was very clean and straightforward. I also liked the interface that the influencers see when they log in, it makes it very easy for them to track their codes and earnings.
I didn’t like that there was no way to customize the automatic payment method. My team had previously set our payouts to only occur when the influencer had earned a certain amount of money, but LeadDyno only goes off time increments. Additionally, I felt like I could never get the integration with our other softwares set up the way they were using our previous program. For example, I had to manually create all influencer codes on our website backend instead of LeadDyno making them.
How NOT to train your sales staff
I am looking for an affiliate tracking software and someone suggested LeadDyno as an alternative to Ambassador. I asked for a comparison, and their answer was "We're cheaper and have customer support :)". A bit on the nose, but it fell apart after that! The rep didn't know anything about Ambassador and just sent me to a feature video. Then he started attacking them over and over again, even though he admitted he knew NOTHING about their product I suggested that attacking them wasn't going to get the sale and I just wanted a feature comparison chart. Now they are human and obviously had little sales training, so as a business owner, I thought it would be best if I let their Sales Director know. Here is where the one star comes in. His reaction was "Thanks Jeremy. If you have specific questions about LeadDyno please let me know." and "Sorry I don't have a chart handy for him to use, so that'd be my fault.".
That was it! If my sales reps did this, I would be calling the client immediately to talk in person, thanking them for letting me know about needing to train my team more, and doing everything in my power to make sure this didn't blow up. I looked back at what I wrote to both of them and I was trying to calm THEM down. Then their CEO responded with several sentences giving excuses of why he thought the customer service was OK. Despite 4 emails, no one said "I'm sorry you had a bad customer experience", only blaming bad customers, high volume chats, with defensive posture and passive aggressive comments. They actually went so far as stating that they thought the customer service was fine!! I feel sad for the sales rep as it is obvious that the problem comes directly from the Co-owners.
Response from LeadDyno
Unfortunately Jeremy verbally attacked a hardworking member of our support team right out of the gates on Live Chat.
Jeremy: I recommend your team put together a features comparison page :)
Our Chat Agent: Thanks for the feedback.
Jeremy: No problem. I have done that to my competitors as well, so I know you just feel great about your product :)
Our Chat Agent: We created LeadDyno because we tried them all ourselves and weren't happy. We were looking for an affiliate program for our sister company
Jeremy: Dude you are so defensive!!
Jeremy then wrote to me advising that I "immediately fire our support agent."
Our Agent has been with us for over a year. He's outstanding. And it's not his fault he doesn't have a competitor comparison page.
First, unlike Jeremy, we do not obsess over our competitors. We focus on making our product as good as it can be, based on the feedback we get from our own customers.
In my 10+ years as a software entrepreneur, I've learned it's better to focus on making your own product better rather than obsessing over what competitors are doing.
So, when I refused to fire our Agent:
"Thanks Jeremy. If you have specific questions about LeadDyno please let me know."
Jeremy then wrote to me:
"The fact that you weren't willing to take responsibility for your team member's reaction shows that you need to seriously adjust how you do your training."
However I had taken full responsibility for the conversation previously, when I wrote that it was my fault he didn't have a comparison page handy.
Our CEO then wrote directly to Jeremy in an attempt to calm him down:
Thanks for your feedback. We are constantly reviewing and rebalancing our sales messages, taking into account both effectiveness as well as the opportunity cost of dealing with “high maintenance” customers who, too often, end up consuming quite a few sales and support resources without generating enough corresponding revenue. You would not believe some of the people that our sales team ends up dealing with, particularly via the online chat channel. This ends up, of course, short changing our “good” customers, with slower response times and a noisier support environment, something we wish very much to minimize, to keep our support at a very high level.
Looking at the original chat, I see a sequence that, in my mind, reasonably balances these competing desires given the information our sales person had available to them, but we will review this sequence, in particular, in our next sales meeting.
Thank you for considering LeadDyno,
To which Jeremy replied:
"Wow, all you had to say is "I'm sorry", but instead you too are on the defensive, giving me excuses and defending him instead of a simple "thanks for the feedback, we will work on it." Your company has just earned a 1 star review as obviously both you and Brett are the cause of the poor sales training.
Carson then replied:
"You seem upset, Jeremy. Have we done anything to upset you?
Thank you again for considering LeadDyno.
We never heard back from Jeremy. He just went ahead and left this 1-star review.
Easy With Instagram!
Mobile app is KEY. My affiliates use that and get their link into Instagram and Facebook from there. Support team is a big plus too, always online and available to help.
Wish there was an easier way for me to migrate over from ShareASale. Have to do it gradually by ramping new affiliates onto LeadDyno.
I love this software the integration its perfect with shopify
More sells on my site via my affiliates
I use this software for my clients, we use leaddyno and shopify, the integration its so easy, and the support its good, The option to share my content to my affiliates its awesome!
I wish more social networks on panel, linkedin, and other bad reason i dont have, i wish a app for admin.
Excellent Product and Service
LeadDyno has brilliant tools to help with your Affiliate program and are teamed up with ECA Affiliates who have so many well qualified and experienced Affiliates.
Best Choice I have ever made.
So far I can honestly say I have not found any cons to tell you. The only con that I might say is that because the two companies ECA Affiliates and LeadDyno who fall under the same company would be better off merging into one easier to use platform but its not a big deal as the service is excellent and help you every step of the way if you get stuck.
Love the team and love the product
We've been using LeadDyno to run our affiliate program for two years. We love the team, and we love the product.
Previously we tried building our own affiliate tracking. That was a complete headache to manage. I had everyone wanting updates all the time on their traffic levels. And of course it was the guys who never sent any traffic that needed the updates!
Now they can check their own traffic and sales stats whenever they want using their Affiliate Dashboard login. This is huge for me. Also huge is the fact that they get one-click social sharing from there, too. So, for example, they can share their link with their Facebook followers by just clicking a button.
Basically I fill out the Facebook post for them - and I change it up often. Then these guys come into their Affiliate Dashboard, click the buttons for Facebook, Twitter, Email, etc, sharing, and they're good to go!
the software modify my work
Great for my affiliate's program
A nice experience to buy through this app.
Works great with Bigcommerce
I just moved my store over to Bigcommerce and needed to get my affiliate tracking moved over. Didn't want to stay with my old provider anyway. So I looked for an app that worked with BC and found LeadDyno. They helped me set it up with the hour I signed up. It works great. Thanks so much.
This company should not be in business
No pros for this company. Awful support, buggy product. One of the worst digital products I've came accross in a long time.
This company is a joke.
My account is inactive for over a week now because they have an issue with their payment system and their support is literally inexistant.
They promised to fix the issue few days ago and my account is still inactive, my affiliates cannot run marketing campaigns basically.
I thought it's just me that have issue with the company, but it looks like a lot of people are unhappy with this .
Thanks for the marketing help
So Easy for WordPress
LeadDyno Does The Work For You
Good affiliate marketing software
Likelihood to recommend: 5.0/10
Amazing Customer Service
awesome software and good support
great support and great interface, I love the option to share content
The support its awesome, Customer rep its a good with all questions, i love the support team, I use the software and its awesome, i like the interface, and the facilities to create reports
I want a better app mobile to my affiliates, I wish that they can share my content since the app to social networks
Horrible customer support, no tracking with LeadPages and Infusionsoft combined
I totally agree with another review on this site that the support is horrible.
I've setup LeadDyno 2 years ago, wanting to have everything ready for our launch well upfront. Paid for 2 years.
Recently I needed to have it work with my Leadpages and Infusionsoft. Exchanged dozens of emails with support over 2 months, had a call with the founder.
My case was totally ignored over the last month. No replies, no solution, no answer.
So I switched to another system. They implemented everything very easy over 3 days, during New Years Eve even! Probably it would have worked with LeadDyno too, but somebody had to give attention to help set it up and test well.
Support of LeadDyno is horrible. Even the chat window inside the application didn't work properly on several occasions.
Looks great on outside, but on the inside our links were not properly tracked using LeadPages and Infusionsoft. From support no replies on several requests, if there were then the answers were slow and not relevant, no solutions. Have to leave a bad review, unless their support takes action to fix the errors with Leadpages and Infusionsoft (especially if it's on the Infusionsoft marketplace, it should integrate well, which it doesn't if you use LeadPages!)
Looks nice on the outside, and nice features (if they work)
Horrible support. Errors with Leadpages and Infusionsoft combined.
Favourite feature is the extensive offering of affiliate commission structures
Best feature is the number of options for affiliate commissions. All the other products I checked out before I chose LeadDyno were only allowing you to nominate a % of customer revenue as the reward. LeadDyno allows me to choose either a % or a fixed amount, ongoing or one-off, paid immediately or after 1 month, 2 months, or anything up to 2 years after you receive the revenue. To me, this flexibility (plus the fact that it was recommended by a contact of mine) was the deciding factor in choosing LeadDyno. And I'm glad we did, because after our first 6 weeks or so, we already changed our payment commission structures, and this was very easy to do in LeadDyno.
The dashboard looks modern and nice, but it took longer than expected to find what I needed when I first set the account up. After I got some help from their LiveChat, I knew where to look and it became easier.
Great way to track lead conversions and affiliate commissions
We use Leaddyno for three reasons. 1. Tracking leads/customer conversions. 2. Affiliate Program 3. Marketing Automation.
Tracking Leads/customer conversions: It has been really useful to be able to see where the majority of our leads are coming from, which sources convert to customers the best, and exactly how many sales come from various campaigns. This allows us to know exactly where to focus our efforts.
The affiliate system is really simple and allows us to pay affiliates monthly in a few quick clicks. We have used Shareasale in previous businesses but prefer Leaddyno due to its simplicity.
As far as the marketing automation the ability to automatically send a drip of emails to folks who have signed up for our service really helped our conversions. And once the leads become a customer we continue to send them more drip emails for added engagement.
- Easy setup
- Simple system for Tracking leads/customer conversions
- Easy to manage affiliate program system
- Drip marketing automation that drives conversions
- Setup easy tracking campaigns URLs
- Very responsive support team
- It would be nice to have more robust reporting options
- Would like data on how certain landing pages drive conversions
Highly responsive support team
My business focuses on clients living overseas in addition to in-state customers. Since traffic is generated from a number of random places, effective data analysis and monitoring can get slightly overwhelming. However, thanks to LeadDyno, I don’t need to be worried about that anymore!
I signed up for their starter pack a little more than a year ago. At that time, I had roughly about 2800 to 3000 visitors on my website and let me just say that thanks to their visitor lead conversion tracking software, I am now a proud client in their Accelerator Program! Their marketing automation actually helped me pinpoint where the maximum traffic was being generated from and that eventually facilitated our overall marketing strategy.
Now, I have almost 6500 unique visitors on my website. I commend the way they have developed their software to help businesspersons like me, with borderline IT knowledge. Their incredible affiliate program is highly strategic, as they structured the team in accordance to my target audience requirements and we not only generated more leads, but also saved a great deal of time. Lastly, the best part, in my opinion, is the highly responsive support team that has been with us all the way through! Thank you guys, keep up the good work!
Managed may needs
overall it managed my needs and price was competitive to whats out there but feel if it was more user friendly then it would even be worth paying a premium for.
I used leadDyno for some time for our affiliate network, though it did manage our needs i do feel that the backend dashboard could be more user friendly and fit it better with shopify store.
Dashboard not very user friendly thus meant more time spent finding options etc.