--- description: Detailed reviews on JIRA Service Management based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare JIRA Service Management with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/292/it-service-management-itsm/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.ae/software/91811/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.getapp.ae/software/91811/jira-service-management?page=2) > JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JIRA Service Management Centralizes service management for IT, HR, operations, and business teams on a single platform. Automates support interactions and incident resolution with AI-powered virtual agents. Enhances collaboration by connecting development and operations teams for faster deployments and reduced risk. Provides always-on support with self-service options and intelligent knowledge management. Customizes workflows and integrates with a wide range of applications to fit diverse organizational needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 763 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.ae/directory/563/remote-support/software) - [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software) ## Alternatives 1. [PDQ Deploy & Inventory](https://www.getapp.ae/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 2. [Action1](https://www.getapp.ae/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.ae/software/9964/wrike) — 4.4/5 (2887 reviews) 5. [Pulseway](https://www.getapp.ae/software/101507/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7 November 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Cons**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "JSM Good but Could be Better." — 4.0/5 > **James** | *26 March 2025* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Ticket tracking and documentation integration with Confluence are both very good. Flexibility of setting up the environment > > **Cons**: You must build the entire instance, default platform is too simple and not fleshed out. > > If you have the time and capability to build and create a proper project with JIRA Service Manager, then it is great. If you don't have time or expertise, you may want to consider something else. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 September 2025* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Cons**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "This is a great tool for team building" — 4.0/5 > **Keith** | *28 December 2025* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: Ease of use and accessible training materials are easy to access made it very easy for our team to start > > **Cons**: None other than had to get integration set up with my aha roadmapping tool which would allow us to create ideas and then > > Allow me to get up and running and working with my team quickly. Quickly able to set up stories, sprints, and ----- ### "Jira can keep pace with any company\!" — 5.0/5 > **Aaron** | *22 October 2024* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes. > > **Cons**: Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured. > > JSM will take your company's organization in projects and IT requests to a new level\! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between\! ----- Page: 1 / 32\ Next: [Next page](https://www.getapp.ae/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data