Less Annoying CRM Reviews

Super simple pipelines that can be customized and filtered. Super simple to pull up a prospect (especially when I get a call out of the blue). Tasks and calendar sharing with my small staff keeps us all up to speed. Customer service and training are superb. If we want to do something, we call and they show us how to do it.

If I had more complexity or a sales staff this wouldn't be enough.

I really do find this CRM less annoying than others I have tried.
Our business is recruiting support for professionals and business people. LACRM has a great system for tracking and organising all our contacts and defining the relationships between them.
The customer service is highly responsive, and when they can't do something I want, they just admit it so I can move on and find another solution.

1. I baulk at doubling my expenditure to enable one employee to access the CRM.
2. I want a visual way to see at a glance what events and tasks are coming up, and I don't believe I can get this from LACRM, so I am still creating Excel spreadsheets

Simplicity. That's what attracted us to the product initially and why we've continued to use it since 2016. Customer service is great as well. We haven't needed them often, but when we do they're spot on. And of course, the bottom line. I challenge you to try and beat the price.

I don't really have any dislikes. There are a few features we don't all use, but that's mainly due to the personal differences in the way salespeople organize themselves.

It has the advantages (and disadvantages) of being online. For older people like myself there is a learning process in moving everything from a locally based network or even single PC and getting used to using it online. Less Annoying understand the difference and help you up this important step.

There is nothing I like least about it - I still have a little discomfort having used a previous CRM over several years working of a local PC, networked locally, but that is a generic online software issue not in any sense a shortcoming of LA.

Intuitive to use. Many customisable fields, great support via email, ease of use with email (you just BCC the CRM).

Mailchimp changed the way they handled their email list and LACRM worked with us to adapt the integration.

It would be good if we could have standard template emails that allowed attachments or automizations

Less Annoying CRM offers our small company the ability to track each of our individual sales from lead to close, including financial stats. We have set up a special customized contact field for our international dept. We are considering adding a separate pipeline to track collections for delinquent accounts. It’s so flexible and effective, that I can imagine customizing it to track and administer any part of our business.

This is a manual, hands-on product. Its customization does not come from dozens of complicated adjustable but hard-to-edit macros, but instead from accessible, logical, immediate relationships between the functions. And all our data can be output in easily-handled spreadsheets and compressed data folders, so it could be easily migrated or adapted for other functions if necessary. The whole LessAnnoying system is deceptively simple. There's nothing we've needed to do that couldn't be handled in a straightforward manner.

I can see that maybe some larger companies might need more complex systems to track their customer interactions, with multiple permission sets for their various sales territories. Especially if they need to output complex pre-set reports to show relationships between different business units and products etc. But although our training and certification company has a footprint that involves thousands of professionals across the globe, at our heart we are a 12-person staff, including a 2-person sales office, with clear, basic needs.

I can't think of anything I would change. There was a limitation that required documents (PDFs and JPGs of our proposals and contracts) to be stored without specific organization within the contacts only. But that feature has just been upgraded so these docs can be stored attached to the relevant individual sale (opportunity, as we call that pipeline). Not only does the LACRM staff respond immediately to our phone calls for support and instruction; they actually listen to our needs and suggestions and make small, useful, incremental upgrades as necessary. This app offers consistency without rigidity.

What I like most about LACRM is not only its ease of use but its intuitive feel in customizing features. The customer service is top-notch, too. Easy to get a hold of and thrilled it's US-based.

There hasn't really been a con for me yet with LACRM. I guess the only thing that could improve the software would be a timer feature so I can track how long it takes me to do the various tasks so I can break down how much I'm making an hour (I charge by project) and make better pricing decisions in my marketing.

The key feature that I like about LACRM is that it allows my company to bring all our materials together under one platform. The software is extremely intuitive and easy to learn and we are constantly discovering new functionality that adds to our customer relationship management platform.

I haven't found anything yet that I don't like. Obviously some things could be further developed but my sense is that there is a willingness on the part of the company to implement new features and capabilities in the future.

The user-friendly design made it easy for everyone on the team to adapt. On the calendar, you can choose to see everyone's calendars or just your own, and it's so easy to add notes to contacts/companies that everyone can see, which has facilitated our internal communications.

As with all changes, the learning curve was the only obstacle, but the LACRM team was always an email or phone call away if we needed assistance. I like that they don't charge extra for technical assistance.

Less Annoying CRM's small scale approach makes it ideal for small businesses like us. It's pricing flexibility has been a very nice addition to a very strong product. The simplicity of how it manages contacts has been well received by our sales team.

While it is very simple it lacks deep analytics and automation. However We're confident they'll add more features likes this over time that will keep Less Annoying CRM increase it's value as an essential tool for our business.

Ease of use and applicability to small business. Most CRM software seems to be designed for large companies and assumes they all have dedicated digital marketing resources constantly running campaigns. That description applies to about 20% of US Companies. Therefore, most CRM systems are expensive, hard to learn. For small business, using them makes as much sense as shooting a gnat with an elephant gun. Less Annoying is just right for many if not most small businesses.

There are some features in development I am anxious to see roll out, but none of them are business critical.

I like that you can ind a lead very quickly...I spend more time on a spreadsheet as I have multiple entries for the same account number....this one quickly takes you to the one account.

That I can't see reports as a user...or graphs. I don't like that there is no chat with other users feature.
No app integration...No business card reader app to upload a lead. No rewritten emails to send customers with just one click of a button.

This tool has everything you need in a small business from with nothing you don't need.

I already have systems in place for quoting and invoicing so I don't need those features in a CRM.

This system makes it easy to track contacts and your interactions with them.

I love that this system is web based making it completely cross platform and ensuring I can run it on Linux.

I highly recommend any SMB give this a try

I have not found any issues with this product yet

Having been an ACT! user for years, I love how uncluttered LACRM is.

The only thing I miss is an easy way to capture emails I receive. It's a small thing in the scheme of things, though.

Great customer support, quick response to emails, even on the weekends sometimes, that I never got from big CRMs. Integrates well w/ Mail Chimp, unbeatable price, easy to upload docs, set reminders, and integrate w/ google calendar. Super easy to customize and create drop downs. The downside w/ most CRM's is the learning curve and the commitment one must give to understand and make the software usable. LACRM is the first I have used (Properworks, SalesForce, Zoho, Insightly, Podio, Infusionsoft) where a knuckle head luddite can make it work w/o taking all my time away from the revenue producing activity time. There other softwares clearly have value, but for the solopreneur with an established book business trying to squeeze new revenue, you can be up and running much more quickly. I have hired a VA to set up my drip campaigns and and to push out my newsletter via Mailchimp. I know there is more value to be gained from using the software, but most of us will over invest energy instead of focusing on revenue producing activity (talking to clients, asking for referrals, prospecting). This is a great piece of software for the average Mo Insurance Broker, and that's me.

You get what you pay for so you have to customize it yourself and you will make mistakes, nothing irreversible. I'd like the software to be in app form for IOS, not log in. Would be nice if it would do auto birthday reminders, for customer/prospect and for their spouses.

LACRM is simple and easy to use. I love that it doesn't have many required fields for entering a new contact, so you can take notes on what you do know about an account without being forced to fill in fields you don't have information for yet. I'm using it for my inside and outside sales teams and we're easily able to track separate pipelines and lead sources. When a call comes in, it's easy to look up the prospect by almost any field of information to see if they've already spoken to a rep and get them to the right person. We even created "groups" to track things like new businesses, vendor currently in place at a prospect, and those without a program so that we can easily generate a list of those groups when new information becomes available they might like to receive. Example- A buyout of a competitor.

To put it into bullet points:
-Simple
-Trackable
-Customizable
-Great for multiple users and teams
-Most cost effective software I found
-We get all the features at the lowest paywall, because there's only one plan and it's affordable as any other there
-Always free always available customer service

I can only think of one but boy would this make a difference for my outside sales team. There is no mobile app associated with the software. I assume there's one on the way. They recently updated the calendar portion of the software and made it much better, so I know they're improving the software regularly. They do walk you through how to set up a shortcut on your device to open their page in your browser, but it is not the same. My browser takes longer, I can't just click on a number to call it, it's harder to navigate on a small device like a phone.

That said, the lack of the mobile app is literally my only complaint. This is by far the best CRM I've used, and the pros well outweigh the cons. I will bet they won't go too much longer without a mobile app, anyway.

I selected LACRM for the ease of implementation and use. As a small business, the time it takes to implement, learn, and use applications can be a real drain on the business. I view any new application with dread, for the effort necessary to implement it and get it going. But LACRM turned out to be a joy. It was the easiest and fastest implementation of a business app I have ever encountered. It has a wonderful user interface, totally within the browser with no need for a downloaded app. The data is maintained in the cloud without any effort on my part. It is very fast and responsive, and has all the capabilities I need. It has a series of short video tutorials that are effective and correct. You can watch a video and learn and use its features in minutes. And it works flawlessly.

The product is very easy to use, and supports all my business processes. I would like it to be able to automatically enter single contacts with their data from LinkedIn profiles. That way I could enter a LinkedIn contact that I am viewing with a single click, instead of copying the fields one at a time by hand. I can enter bulk contacts downloaded from LinkedIn in an automated way.

I have used many CRM's personally for my business and also in my corporate work, meaning I've had some very expensive options at my disposal. This is by far the easiest, most intuitive and portable for a mobile setting. I am very impressed with their level of customer support also. I just get the feeling they are out there hustling just like I am and treating me with customer care and modeling service as I try to do the same with my leads. Recommend this to anyone, glad I stumbled upon a US News and World Report that said it was among the best out there, because after using it now for years in multiple career stops I agree!

Just keep making the mobile quicker, more intuitive. Make an Ipad version that rocks, and and Iphone version that does, too. I think your offerings now are just fine, but I always like it getting sleeker and more easy to use, or maybe AI learning what I want to do and adjusting to my style, etc.

If you don't reach customer service immediately, they'll call you right back. They're never trying to hustle you out of the way...they're truly putting themselves in your place and problem-solving to help you succeed. This program is great value for the money, with great customer service and friendly one-on-one help that is second to none. Also, I am a very small fish as far as customers go, paying the lowest amount, but when I called and left a message this morning, LACRM's not only called back and left a message, but sent an email, too, saying she was sorry she missed my call and that if I preferred email, she'd answer that way as well.

I wish I could save my email templates here, but it integrates well with Gmail and that works well for us, so it's not a big problem.;

I am so glad LACRM was recommended to me. The ease of using it doesn't make me feel like I need a degree to understand and use it so I got started fast; the no-contract option makes it a breeze to say yes without feeling the burden of long-term commitment if something unforeseen happens; compared to other programs I've used LACRM is so customizable to my unique business and offerings. I was recommending LACRM in my communities even while I was still on the trial. Customer service is real people too, refreshing! And the dashboard I can leave open all day, love the 30 min texts I set up to remind me of appointments. I'm a visual person so seeing the dashboard and customizing it has been so helpful.

I know an app is in future plans, otherwise, there's really nothing I've found that I don't like.

I love being able to have all the information about my clients in one space. I can group my clients in groups I create myself so they are very relevant to my own process. Just about everything in this system can be customized to meet the needs of my own business. Setting up tasks has been extremely helpful so clients don't get lost or forgotten. I love that emails I send are automatically added to the clients records - great for refreshing my memory before reaching out to a client which results in much better client interaction. I love that I can add my own personal fields.

The only two drawbacks, which are fairly minor is that I would love to be able to categorize or search on different notes in the system and I would love to have the ability for the calendar to sync with my iPhone calendar.