48 reviews

Infor Birst

Modern business intelligence and analytics platform

4.1 /5 (48 reviews) Write a Review!
Overall rating
4.1
/
5
Value for Money
4.5
Features
4
Ease of Use
4
Customer Support
4.2
85% recommended this app
48 reviews
Brad D.
Industry: Think Tanks
Company size: 201-500 Employees

Birst Drives Insights and Decisions

Used Daily for 2+ years
Reviewed on 20/07/2020
Review Source: Capterra

Our experience with Birst Infor when dealing with everything from professional services, support and sales has been great. I would recommend Birst to anyone looking for a flexible and scaleable system.

Pros

The ability to deploy a new warehouse with its own set of reports and dashboards in short order has been one of the best features for us to date. This has allowed for good data governance, as well as easy, adoption across the organization by allowing more than one department to use the system without impacting business rules.

The actual reporting and dashboard tools are very easy to use and users can be quickly trained on how to create reports.

Cons

In order to maintain and grow the system a high level of knowledge Data warehouse Architecture is required. Without that knowledge things can become unwieldy. Due to both our organizations small analytics staff with limited knowledge of DW architecture we have found that we needed to subscribe to Infor Birst's technical account manager program which helps counteract this issue. So if you have a small team that is spread thing or have limited knowledge the TAM program eliminates this issue but it does add to the cost.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Eric H.
Industry: Civic & Social Organization
Company size: 51-200 Employees

Tons of Features, Fantastic Support, Frustrating omissions of basic development functionality.

Used Daily for 1+ year
Reviewed on 05/06/2018
Review Source: SoftwareAdvice

It may seem like we don't like the tool, but it is very good. The cons are mostly pain felt by the developers. End users will not notice an issue. Make sure you know that your end users will not be able to create any complex reports easily. BQL is very useful but there is no way a non-Developer will be able to just pick it up and go. A lot of these issues may be resolved in 2018...especially the egregious use of the defunct Flash technology.

The tool does so many things that we use it exclusively to do everything from data modelling, report creation , security, dashboards, etc. And you cannot overstate the importance of their terrific customer support - especially the Birst Community. So the Cons is a long list of relatively minor quibbles. yur developers will grumble, but overall, it is an excellent tool.

Pros

Dragging and dropping reports are easy - provided the requirements are easy. Star and Snowflake, import data or Live connect. There are easy ways and more complex ways to process data. Fantastic support and community. BQL (Think Birst Metadata SQL) is flexible and powerful. API is easy to use and can write scripts to automate common functions.

Troubleshooting Reports is made easier by a part of the Admin tool that lets you see the BQL and resulting SQL query. You can find the problems very easy.

Cons

This list is long, but not everything is a big problem, more an annoyance that makes what should be easy/common things difficult.
1. Copy/Paste of Objects is impossible. Imagine your dashboard, you create a button, get the shape exactly as you like it, set the shadow just right and are ready to use it. Now you need 5 more just like it. Unfortunately, you can't use Copy/Paste...you have to build EVERY object by hand from scratch. They do not allow you to pull the XML and do the copy/paste that way. It's not just the buttons, it is everything. It makes development take many times longer than it needs to be.

2. Dashboards can be copied, but it will not also copy the embedded reports. You need to make copies of the reports separately and then manually associate them with the copied Dashboard. Again, this copy/paste is BASIC functionality simply not available in Birst.

3. They still use FLASH for the Admin screens - this includes the data model. Also, only one person can be in the admin tool at a time. If you need to make changes to the data model and do some work on user security and add some custom subject areas, you need to make 3 copies of the space and so the work separately, then use the commands like the one below in order to copy your work to another space. It is not intuitive and it is easy to use the wrong variable and overwrite all the work someone else was doing.
copyspace 7e32c981-9c92-4ee7-9a3b-a396017a531f 3cfbdcfe-6675-4b24-8e72-ef930c799e90 copy spacesettings.xml;settings-basic;settings-membership;settings-permissions;color-palettes;custom-subject-areas;SavedExpressions.xml;DrillMaps.xml;dashboardstyles;connectors

4. Some admin functions are incompatible with each other, but there is no way to know that outside of breaking your environment and then being told not to do that in the future. There is no way a casual user can use the Admin tool. It takes extensive training. For instance, you cant use the GUI Data Model (Data Flow) creator and refine it with the "Manage Sources" admin screen. That will break the space without throwing an error. You have to use the "Manage Local Sources" screen when using the Data Flow GUI. It can get very confusing especially for new users.

5. Sometimes you can pinpoint a HEX Color, in other cases, you have only a choice between 5 predetermined colors. Sometimes you have a choice of 5 fonts, in others you only have an opportunity to make the predetermined font larger or smaller. Most times, your options are so limited, it is better to turn the function off.

6. To go along with 5, you do have the option to use Designer that gives you a pixel perfect layout, but it still has significant limitations and requires extensive training.

7. If you have requirements for ADA approved readability, you will not be able to have nice looking reports because the fonts are Small/Med/Large and everything will have scrollbars, etc.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Roie S.
Industry: Financial Services
Company size: 51-200 Employees

Birst is a fast rising star

Used Daily for 2+ years
Reviewed on 28/02/2017
Review Source: SoftwareAdvice

I'm a Birst Cloud customer for over 3 years now and through time they have much improved and advanced in technology, performance and ease of use.
They are constantly are adding new features , their support and services are great and mainly - they listen to what you have to say.
Their community is bringing people and employees together, sharing ideas and solutions. Thumbs up

Pros

fast pacing environment, adding constantly features

Cons

Nothin special, but there's always space for improvements

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John L.
Industry: Computer Software
Company size: 201-500 Employees

Birst in IoT

Used Daily for 1+ year
Reviewed on 26/04/2017
Review Source: SoftwareAdvice

The user community is amazing. Post a question and get five ways to make it happen within an hour!

Pros

Easy to install and manage. Great support from Birst and the Birst community. Good BItools getting better every three months.

Cons

Lookng forward to seeing the new predictive analytics in 2017. Need this to go to the next level. Same is true with mobile. Demo at Birst forward looked promising.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Freek K.
Industry: Computer Software

Birst Benelux Review

Reviewed on 09/08/2016
Review Source: SoftwareAdvice

Pros

The product has a lot of USP's like Cloud, Networked BI, low TCO, etc. The ease of use and the possibility to prototype with data warehouses is unique in the BI market. Birst as a vendor is flexible and easy to approach on all levels.

Cons

New releases of products are often not stable. Some bugs are fixed and new ones are created. It's not possible to have multiple developers working in the Admin module. Birst as a vendor should consider a clear price strategy for partners, enterprises and mid-size organizations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

James T.
Industry: Electrical/Electronic Manufacturing

Good Tool that is continuing to evolve!

Reviewed on 21/04/2015
Review Source: SoftwareAdvice

Pros

The ability to support both cloud and on-premises installations with the same code base was a big part of our decision process. We knew we had short term goals and requirements that would keep us from a pure Cloud based implementation, but wanted to be able to easily migrate from an internally hosted appliance to a private cloud, or public cloud offering. The commitment to move to fully HTML5 rendering and data integration capabilities are also core reasons for our selection.

Cons

They are moving away from Flash as a rendering layer for the product, I wish this process was more swiftly executed and already complete.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Harsh A.
Industry: Computer Software
Company size: 10,000+ Employees

Great collaborative tool

Used Daily for 1+ year
Reviewed on 12/03/2017
Review Source: SoftwareAdvice

Pros

Works across large companies and it partners. Great ecosystem. Easy to use across devices. VOIP capable. Safe and secure.

Cons

Unstable at times. The android app doesn't always work properly. It can also have a better web based interface as opposed to just a client.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Stephanie P.
Industry: Real Estate
Company size: 10,000+ Employees

One Stop Shop

Used Daily for 6-12 months
Reviewed on 26/04/2017
Review Source: SoftwareAdvice

Birst has been a great way to bring together the data from the many platforms that our company uses.

Pros

We can develop reporting for our end users and they can have a one stop shop and don't have to wait for an analyst to gather all the data for them.

Cons

Designer needs improvement for our business use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mohamed B.
Industry: Computer Software
Company size: 51-200 Employees

Birst into Data, a great BI Tool

Used Weekly for 6-12 months
Reviewed on 23/12/2018
Review Source: SoftwareAdvice

Great tool that will give you great insights very recommended to medium - Large Business Needs

Pros

1- Easy to use.
2- Easy to Design Reports & Dashboards with powerful tools as your business Require.
3- Solution has Many connectors (i.e. SDFC)
4- Easy to Implement and integrate with other Systems.
5- Ability to pull or push data into other Systems.
6- Developing rapidly specially after being Acquired by infor
7- Steady learning curve.

Cons

1- Lagging time when processing Medium to large Data Sets.
2- Very expensive compared to other BI Solutions.
3- Needs dedicated Resource to Administrate and maintain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mario F.
Industry: Human Resources

Birst is a good BI tool, but it still has a long way to go

Reviewed on 11/01/2016
Review Source: SoftwareAdvice

Pros

Easy integration with 3rd party data, great visualizations and it comes with ETL capabilities.

Cons

Language support is completely manual (need to make a copy and translation of the project for every language needed). Their claim that you just point the tool to your data source and it intuitively builds the data model for you is exaggerated. It works well when the source tables and data are perfect (like the data in the spreadsheet they use for their demo). If column names are not perfectly standardized or different column names are used, the tool won't intuitively figure out anything. Unfortunately, most data sources are not perfect.

Rating breakdown

Ease of Use

Likelihood to recommend: 4.0/10

James D.
Industry: Computer Software
Company size: 2-10 Employees

No Copy/Paste?! No thank you!

Used Daily for 1-5 months
Reviewed on 23/11/2018
Review Source: SoftwareAdvice

We initially really liked this program until we came across the copy/paste issue. This may be fixed in the future, but it’s unacceptable.

Pros

For simple analytics, it’s a great program. We love the integration of Excel, which is one of the key selling points of this program. The price is very fair for what you get.

Cons

However, a big con is that you cannot copy/paste items. We experienced this problem and thought that it was just an isolated incident that we were experiencing, but when we looked it up on the internet, we saw it’s a common issue. We do not like having to redo every button we try to make. Everything should be uniform.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 4.0/10

David R.

Easy to use if the data its simple, when the data turns complex its another history

Used Monthly for 1+ year
Reviewed on 08/06/2018
Review Source: Capterra

A new tool that needs to improve some things...keep going

Pros

Have many features to improve the time to make the works functional.
Very good performance in the gathering of data, security and possibility of learning.
Good price.

Cons

The option of paste some data its impossible .
not very intuitive
sometimes features don't work as advertised at first

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Raoul C.
Industry: Management Consulting

Still the best SaaS-based BI Solution

Reviewed on 29/08/2014
Review Source: SoftwareAdvice

Pros

It's easy to integrate with many other SaaS based platforms and on-premise databases.

Cons

Administration and developer tools are sometimes still a challenge, but that has gotten better over the years.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin C.
Industry: Computer Software

Analytics Developer

Reviewed on 29/08/2014
Review Source: SoftwareAdvice

Pros

I love the options I had to build custom attributes into the system.

Cons

Setting up the data warehouse was a bit of a pain, but once you get into it, it is not too bad.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shradha S.

Analytical solution for every data scanario

Used Weekly for 1-5 months
Reviewed on 12/03/2018
Review Source: Capterra

Pros

It is a complete automated Business Intelligence tool with cloud connectivity. Their USP is that it can access both governed and ungoverned data.

Cons

It doesn't have as many features as other business intelligence tool but it is affordable than the rest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Chris H.
Industry: Computer Software

My review for Birst

Reviewed on 29/08/2014
Review Source: SoftwareAdvice

Pros

The ease of use was pretty radical. I've liked using it.

Cons

The information available would be great if it was available.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

Birst Administrator

Used Daily for 6-12 months
Reviewed on 17/07/2020
Review Source: Capterra

Really pleased with the product, i highly recomend it.

Pros

Birst provide a very user friendly interface, and the dashboard development is really simplified. it takes a lot of techinally away from the development to let you focus in the dashboard creation.

Cons

It work great when you move the data inside Birst, but there are limitations for Live enviroments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Deborah J.
Industry: Electrical/Electronic Manufacturing

An Integrated Business Intelligence Solution

Reviewed on 10/08/2016
Review Source: SoftwareAdvice

Pros

Birst is user friendly whether viewed as an Administrator, Designer, or Dashboard viewer. Being an integrated end-to-end single application solution makes it easy to administer. I have seen this company grow and yet their basic foundation remains the same "our success is judged by your success", they genuinely are driven by making sure each customer is successful in their Business Intelligence solution deployments.

Cons

For a while Birst was deploying new features and functionality at too rapid of a pace. They have now created more of a strategic phased deployment cycle and it is easier to manage the testing and migration to new versions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Norman H.
Industry: Electrical/Electronic Manufacturing
Company size: 10,000+ Employees

Great value, better potential.

Used Daily for 2+ years
Reviewed on 17/03/2017
Review Source: SoftwareAdvice

Having a fully integrated data store and data warehouse is a great value. Data connectivity is also very powerful while simple. Lastly Visualizer's interface is very intuitive and easy for adoption.

The capability to carve out a topic, build it and deploy stand-alone supports great time-to-market. The Network BI capability allows you to come back and merge, enhance. Very flexible.

Pros

Capability and options. You will have a hard time finding something this platform cannot do.

Cons

In some areas BIRST excels, but in others you can still find some rough edges.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Douglas T.
Industry: Management Consulting

More than just a visualizer, a complete end-to-end solution.

Reviewed on 11/08/2016
Review Source: SoftwareAdvice

Pros

The product provides a complete BI environment, from your data sources to the final analysis. Further, nothing is wasted in the process. Metadata is an important configuration component, not just a make-work project to be filed and go stale. This makes the final delivery robust, complete, and CORRECT.

The company itself embodies this complete solution concept by providing support in every aspect of an implementation. Unlike other vendors, their focus is on a well-architected business supported by the software rather than just the sale of licenses.

Cons

I least like the learning curve of the more advanced features. They are very powerful and based on standards, but are not often used by typical developers. Although a necessary evil, if you will, and mitigated by the support of the vendor, it takes a few passes to get your team up to speed.

I don't really have anything bad to say about the vendor. Perhaps that they don't have a strong presence in Canada is the only issue that comes to mind.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shelby K.
Company size: 1,001-5,000 Employees

Birst- Efficient an easy analytics

Used Weekly for 2+ years
Reviewed on 21/02/2019
Review Source: SoftwareAdvice

Great tool if one and the organization have the skillset to scale 👍🏼

Pros

scalable, moderately priced, functionality is better than other platforms, great for SMB and enterprise audiences

Cons

I’ve used many analytics tools and while birst is robust and quick it is not the easiest to learn for non-technical folks

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Manuel R.
Industry: Utilities
Company size: 10,000+ Employees

Birst

Used Weekly for 2+ years
Reviewed on 21/02/2019
Review Source: Capterra

Using tool as a an app to collect, store, and publish data from other 3rd party apps and with internal systems. Great integration!

Pros

Great tool for reporting
Able to publish and send automated report cadence

Cons

Learning curve for tool take a minute to understand

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Computer Software
Company size: 501-1,000 Employees

Birst

Used Weekly for 1+ year
Reviewed on 15/12/2018
Review Source: Capterra

Pros

first to market in terms of providing etl and reporting all in the cloud

Cons

Product can do everything from ETL to reporting but is very basic in all the features. customer service can be improved

Rating breakdown

Ease of Use

Likelihood to recommend: 3.0/10

Augustin B.
Industry: Computer Software

Easy of use and added value

Reviewed on 02/09/2016
Review Source: SoftwareAdvice

Pros

Birst is an all in one product that cover BI problematics from data gathering to data visualisation without forgetting performance, security and user experience. Lots of technical aspect are simplified because there already packaged into Birst.
Ultimately it's a real time saver in my projects.

Cons

The End user data blending functionality can be limited because you can't make lot of refinement on user's Excel import data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Dan K.

The Future of BI

Reviewed on 14/11/2014
Review Source: Capterra

Birst does it all for less and faster and easier. We are not looking back after settling on Birst. They have truly built a platform that helps pull and transform your data all the way to delivering up succinct and valuable visualizations.

Rating breakdown

Ease of Use
Customer Support