ReferralCandy Reviews

Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

The concept of Referral Candy is good, however their solution is problematic.

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.
All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'.

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product!

At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great.

Managed to integrate RC with our CMS in few clicks, the platform is surely the most user friendly out there, all the info and actions are easily reachable and well organized in the backend.
It's super easy to track all referrals activity, validate purchases or invalidate fraudolent ones. The native connection with other marketing platforms and social is great for boosting the referral program and spread the word.

Maybe the templates translation section could be optimized to be lighter and the whole translation process is sometime redundant, but anyway you only need up to 10 min to translate all your templates.

It's easy to set up with Shopify and Recharge, and integrate with Klaviyo.Whenever we've had issues implementing features their customer service has been really helpful and quick to respond, especially [sensitive content hidden].

There are some shortages with the API in terms of embedding the software so it matches our branding and UX design completely

I like the relative ease to set up the referrals. It only took a few minutes to arrange.

I wish there was more customization for the emails. There is a lot available but some other options of design elements and layouts would be really neat to see, especially like the way OptiMonk uses super clean layouts for their widgets.

Support was really helpful and hopped on a call with me instantly.

I have nothing negative to say about ReferralCandy

Simplicity, easy to set up. Great customer Support.

I have just started so very early to tell.

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support

I'm not really a user; I'm a decision maker and am responsible for billing.

We have multiple business units that use the software so we have 3 separate logins. I wish we could have one login to manage all business units (and still keep separate billing).

Simple to use and navigate. Can search customers in the backend easily.

Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order.

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

There could be more technical features built out, but then would likely be more expensive.

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

While setup was easy, it did take a while to verify before we could implement.

The chat support is great. [SENSITIVE CONTENT HIDDEN] from the ReferralCandy team was able to help us very quickly.

It would be great to be able to create multiple campaigns in different currencies (for referrer cash payments). Also, it would be great if there would be additional payout options in addition to PayPal.

Completely automates the referral and reward system.

When we added Bold Cashier as a new checkout in Shopify, our integration with ReferralCandy broke. We switched over to an email integration to fix the issue.

I like that it runs the way our company set it up.

The costs are not very transparent to me. If I wanna know exactly where our money is going I have to click in all the details because the invoice doesn't display the costs detailed enough for me. that's annoying

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

There could be some better reporting options for users to be able to track their traffic and referrals.

Effortless setup, "set it and forget it" maintenance, customizable presentation

We don't really have any cons to report at this time.

The ease of setup and advice on advanced featured.

No way to have multiple programs connected to one Shopify installation.

ReferralCandy was great for our start up company because it was fairly "set it and forget it" in terms of ease of use. We were able to set up the referral link and any time someone purchased using the referral link we had an automated system set up to reward the referrer. It was a great way to promote brand interest among past customers who wanted to share our product and be rewarded!

The only con for our company was the scarcity with which ReferralCandy was utilized. I'm not sure if it had to do with lack of our company's promoting the opportunity or having to go through a third party, but we always saw more participation in using coupon codes than we did in using referral codes.

easy to implement and the service from [SENSITIVE CONTENT]

almost nothing. everything is so good. its a huge sales boost since we use referralcandy.

It works by itself with almost no supervision. You can automate most of your referral program and let it works by you.

it is a bit tricky to solve advocates requests and to monitor what is wrong where the system does not work properly. Thank the support team you can handle these situations

Easy to use and don't have to think much about our referral program

It seems that the admin isn't able to dig in further to details that might be important. Like searching for a discount to see who it's connected to.