ReferralCandy Reviews

Since we are still setting it up I have to just say that the customer support is excellent.

Maybe lacking more built in features to streamline integrations for companies looking for other ways to reward referrals.

VERY customer oriented
Easy to set-up
Professional and efficient

Sometimes companies who use it are not good at it.. bur fortunately the customer service is always efficient and fast!

I like the pricing structure of a low monthly fee compared to other products coupled with a modest pay-for-performance fee. Product was very easy to setup, we were able to easily setup the Javascript on our check-out page.

For the emails that go out I'd like to be able to reference some more dynamic fields we can build into the email message such as the referrer's referral link.

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

There could be some better reporting options for users to be able to track their traffic and referrals.

The ease of use and content to learn provided in every interaction with their customer service.

It would be nice to see a deeper look into your advocates verse just seeing contacts.

The program is relatively easy to set up and get started.
However, don't rush make ourself know with the consequences of certain settings.

Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear.
If you want I am willing to give you more detailed information and input.

I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit.
I made this in Excel now, and it was really useful.

I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

The software is relatively simple and easy to use. We haven't had any issues with the integration side of it, and since launching the program, there has been trackable ROI.

The main issue we've had with the software has more likely than not been user-related with purchases not being registered. It's an unfortunate issue, but again, more user-related than the software itself.

The product is easy to use and team is incredible. We love that the themes are super easy to customize and change.

[SENSITIVE CONTENT HIDDEN] was super understanding that our business is going through a critical time with COVID and is super responsive.

Themes feel a bit hard to access through the portal.

ReferralCandy is an amazing UX app and easy to set it up.
We really rely on friend referrals in order to expand our audience organically!
Thank you [SENSITIVE CONTENT HIDDEN] for your amazing support and e-meetings to really understand how ReferralCandy can work in our case.

Easy to integrate with Woocommerce in a few seconds.
Friendly dashboard.

The ease of setup and implementing into our woocommerce marketplace. Rep was a great help in ensuring we were live and functional with ReferralCandy.

I don’t like the commission on referral dollars. Our marketplace does not make money on most of the transactions from our site so this will be a cost we have to eat as our traffic increases, but we hope that the traffic will add to our overall subscription services sales. It is risky as we grow.

We are in the trial phase and I must say I have found customer service to be very responsive and helpful.

I am still learning how to navigate and therefore, can't comment on cons.

Referral Candy is easy to use and has all the features we need for a successful referral program. We see great results.

I don't really have any cons for Referral Candy. The interface could be better. But once you know how to navigate it it's super simple.

a especial thanks to [SENSITIVE CONTENT HIDDEN] for all the help!

Thanks a lot [SENSITIVE CONTENT HIDDEN]

it would be nice to be able to receive all the replies from my clients in my mailbox.
and it would be nice to be able to create users to use the same account I'm in

Referral Candy is intuitive to set.
Furthermore the support team is very efficient and kind.

Themes sometimes very complex and full of template.

Easy concept, free emails for invites, reporting system good

Cannot share with email and instagram button using templates to make it easier for the advocates, Only facebook now that our advocates have been using. Advocates have to manually copy link to email or instagram if they want to share with their friends. ALso there is no login page for existing advocates if they ever wanted log back into their account, they share the same landing page with new advocates

Powerful with lots of features and great technical support (live chat).

On-boarding was a bit clumsy. Sometimes not sure of the right setting. Took longer than expected to set up. There's lots of documentation but I think it could be organized better.

Referral Candy gets the job done by providing links to our clients.

Sometimes it is hard to edit the content if you don't know how to code.

The automation, reports, analytics. Integrated with my software but does not integrate with Square POS

No tutorial that explains the features and the result you will get. Example : "If you do this then that will happen"

I am relatively new to this service but so far I really enjoy the interface.

I had a bit of an issue during setup where it wouldn't verify my email. That was resolved but other than that no complaints so far.

with a little explanation, the program is easy to use.

Can't think of any at this time, too new.

Great ease of use - set up with a SquareSpace site

You cant create multiple different referral offers for differnet people. It's just a one and done software, that is the only downside.

Great product, does the job well! and amazing support! We are excited to launch our site and to see if our referral program would bring in revenue.

Some customization is pretty rigid and hard to customize.

- The simplicity of the app
- Formatting and working with he layout and text
- Allows for a small variety of reward structures
- Support is an absolute asset and easy to chat or book a call with

- Doesn't allow for a great deal of customisation
- There are details in the design or functionality which one should be able to disable

[SENSITIVE CONTENT HIDDEN] is super friendly and good :) I appreciate

Nothing to add.

Surprises with a company can be good or bad, but a good brand is when you’re surprised with how good the product is followed up by surprisingly good support.

That’s how I feel about Referral Candy. It works so well, and in case you’re stuck, their support team is there for you. Thank you, [SENSITIVE CONTENT HIDDEN] for your personal help with my account!

Seriously, I had nothing but good thoughts about it.