ReferralCandy

4.5 (318)
get more sales through word of mouth referrals

Overall rating

4.5 /5
(318)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.9/5

91%
recommended this app
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318 Reviews

Amin
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent Automated Marketing Tool

Reviewed on 08/11/2018

It’s a staple of our Shopify-based ecommerce store.

Pros

Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

Cons

We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Mauricio
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best Support!

Reviewed on 19/03/2020

The Support with the guys is incredible, today I was attended by [SENSITIVE CONTENT HIDDEN] and she was very kindly! Even she call me to another side of world to explain some things

Pros

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Cons

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

Alternatives Considered

Smile.io and LeadDyno

Reasons for Switching to ReferralCandy

Separate the options of Rewards to choice; for example: 1st.- Give a coupon discount for advocates just for 1st..2...3 etc purchase and with that condition, so 2nd.-Get %$ por each 2nd..3..4..etc purchase onwards 3rd.- Complete X NUMBERS of purchase and win XXXX DISCOUNT or $$$$ ON CASH
Jason
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Avoid

Reviewed on 20/12/2020

Pros

The concept of Referral Candy is good, however their solution is problematic.

Cons

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.
All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'.

Nathan
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good customer support

Reviewed on 27/02/2023

[sensitive content hidden] was very helpful and quick handling my support request

Pros

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Cons

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Steven
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Use the Service Daily

Reviewed on 08/08/2022

Our experience has been great and we receive excellent customer service from [SENSITIVE CONTENT].

Pros

Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product!

Cons

At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great.

Francesco
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Friendly platform for great resuts

Reviewed on 03/10/2022

We have gained a significative piece of market and customers, with a minimum amount of effort and expenses, as the referral program can auto-sustain itself and grow thanks to the old word-spreading system

Pros

Managed to integrate RC with our CMS in few clicks, the platform is surely the most user friendly out there, all the info and actions are easily reachable and well organized in the backend.
It's super easy to track all referrals activity, validate purchases or invalidate fraudolent ones. The native connection with other marketing platforms and social is great for boosting the referral program and spread the word.

Cons

Maybe the templates translation section could be optimized to be lighter and the whole translation process is sometime redundant, but anyway you only need up to 10 min to translate all your templates.

Nicklas Dupont
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use and great customer service

Reviewed on 02/02/2023

Pros

It's easy to set up with Shopify and Recharge, and integrate with Klaviyo.Whenever we've had issues implementing features their customer service has been really helpful and quick to respond, especially [sensitive content hidden].

Cons

There are some shortages with the API in terms of embedding the software so it matches our branding and UX design completely

Alternatives Considered

Smile.io
Jessica
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent For Referrals

Reviewed on 09/02/2023

I have had some good success with ReferralCandy and hope that through continued growth of our business that the referrals will increase.

Pros

I like the relative ease to set up the referrals. It only took a few minutes to arrange.

Cons

I wish there was more customization for the emails. There is a lot available but some other options of design elements and layouts would be really neat to see, especially like the way OptiMonk uses super clean layouts for their widgets.

Tyler
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Support was really helpful

Reviewed on 10/03/2023

Pros

Support was really helpful and hopped on a call with me instantly.

Cons

I have nothing negative to say about ReferralCandy

Joe
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

[sensitive content hidden] was super helpful

Reviewed on 22/03/2023

New User

Pros

Simplicity, easy to set up. Great customer Support.

Cons

I have just started so very early to tell.

senu
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Referral Candy Review

Reviewed on 21/12/2021

We used Referral Candy to track multiple referral campaigns and grow our brand

Pros

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

Cons

They need to do better with their customer support

Glenn
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Top Notch Support

Reviewed on 07/03/2022

The main thing I will say is the customer service is top-notch. They are responsive, competent, and friendly.

Pros

I'm not really a user; I'm a decision maker and am responsible for billing.

Cons

We have multiple business units that use the software so we have 3 separate logins. I wish we could have one login to manage all business units (and still keep separate billing).

Jessi
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

It does the bare minimum

Reviewed on 24/08/2022

Fine!

Pros

Simple to use and navigate. Can search customers in the backend easily.

Cons

Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order.

Justin
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We love ReferralCandy

Reviewed on 18/03/2022

Pros

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

Cons

There could be more technical features built out, but then would likely be more expensive.

Michel
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Flexible, easy to setup, great support

Reviewed on 26/06/2019

Pros

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

Cons

While setup was easy, it did take a while to verify before we could implement.

Alternatives Considered

Smile.io and Viral Loops
Julia
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Customer Service

Reviewed on 01/06/2021

We are still on the free trial but the solution is looking very promising.

Pros

The chat support is great. [SENSITIVE CONTENT HIDDEN] from the ReferralCandy team was able to help us very quickly.

Cons

It would be great to be able to create multiple campaigns in different currencies (for referrer cash payments). Also, it would be great if there would be additional payout options in addition to PayPal.

Alternatives Considered

Talkable and Yotpo
Timothy
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Referral Software

Reviewed on 21/06/2022

Referrals are our number one source of growth. ReferralCandy has been instrumental in helping us grow from the start. [SENSITIVE CONTENT] and the support team at ReferralCandy have been incredibly helpful in getting things set up properly and making sure our referral campaigns are working well.

Pros

Completely automates the referral and reward system.

Cons

When we added Bold Cashier as a new checkout in Shopify, our integration with ReferralCandy broke. We switched over to an email integration to fix the issue.

anna
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Does what it's supposed to do

Reviewed on 20/10/2022

Pros

I like that it runs the way our company set it up.

Cons

The costs are not very transparent to me. If I wanna know exactly where our money is going I have to click in all the details because the invoice doesn't display the costs detailed enough for me. that's annoying

Joel
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ReferralCandy is a wonderful customer referral platform -- We highly recommend it

Reviewed on 23/04/2019

Pros

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

Cons

There could be some better reporting options for users to be able to track their traffic and referrals.

Amato
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Solution We've Found

Reviewed on 15/06/2021

[SENSITIVE CONTENT HIDDEN] has been a pleasure to work with, and the service is fantastic!

Pros

Effortless setup, "set it and forget it" maintenance, customizable presentation

Cons

We don't really have any cons to report at this time.

James
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great support - going above and beyond

Reviewed on 01/05/2020

[SENSITIVE CONTENT HIDDEN] in the support team has been great for advice and help.

Pros

The ease of setup and advice on advanced featured.

Cons

No way to have multiple programs connected to one Shopify installation.

Anna
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for Start Ups

Reviewed on 19/07/2021

Pros

ReferralCandy was great for our start up company because it was fairly "set it and forget it" in terms of ease of use. We were able to set up the referral link and any time someone purchased using the referral link we had an automated system set up to reward the referrer. It was a great way to promote brand interest among past customers who wanted to share our product and be rewarded!

Cons

The only con for our company was the scarcity with which ReferralCandy was utilized. I'm not sure if it had to do with lack of our company's promoting the opportunity or having to go through a third party, but we always saw more participation in using coupon codes than we did in using referral codes.

st
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

great product and servicw

Reviewed on 14/12/2022

Pros

easy to implement and the service from [SENSITIVE CONTENT]

Cons

almost nothing. everything is so good. its a huge sales boost since we use referralcandy.

Joaquin
Overall rating
  • Industry: Biotechnology
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Reliable and easy to automate

Reviewed on 27/04/2022

Pros

It works by itself with almost no supervision. You can automate most of your referral program and let it works by you.

Cons

it is a bit tricky to solve advocates requests and to monitor what is wrong where the system does not work properly. Thank the support team you can handle these situations

Amanda
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy to Use

Reviewed on 30/03/2022

Overall we are pretty happy with the program at this time.

Pros

Easy to use and don't have to think much about our referral program

Cons

It seems that the admin isn't able to dig in further to details that might be important. Like searching for a discount to see who it's connected to.