
Excellent Support & Flexible Applications to Boost Growth
Pros
By far the BEST thing about Referral Candy is how flexible the team is when it comes to how you want to use it. With programmes that allow us to flexibly manage high volume referrals while also offering something straightforward and simple for customers to get behind, we have been able to really drive home our messaging and get our community excited about spreading the word.
Cons
We have a bad habit of wanting applications (and teams!) we like to do more than they ever meant to - but an increased level of flexibility when it comes to offering incentives to advocates and their friends would be our top ask :)
Supportive Customer Support
Pleasure. Love the product and the customer support
Pros
Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.
Cons
The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.
Easy to use, affordable & great support
Pros
I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!
Cons
No integration with Zapier & no LinkedIn social sharing option
Excellent Customer Service.
The customer service to help set up was exceptional. [SENSITIVE CONTENT HIDDEN] was helpful and followed up to ensure that we achieved what we needed to.
Pros
The software itself is fairly easy to use and set up
Cons
Changing the pronoun of the reward is quite manual, and you need to edit the text on all content.
Very satisfied about this ReferralCandy
We like ReferralCandy very much, we have tested with a free trial period. Everything is customizable, which we like very much. The support from their agent [SENSITIVE CONTENT HIDDEN] was amazing, he helped us very well with the troubles we had. Thumbs up for [SENSITIVE CONTENT HIDDEN].
Pros
ReferralCandy has all the features we want to use with a tool like this. Their customer support is excellent.
Cons
They gave us a little bit conflicting information, but afterwards they solved this pretty well.
Flexible, easy to setup, great support
Pros
Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.
Cons
While setup was easy, it did take a while to verify before we could implement.
Amazing software, great customer support
A really simple to use but impressive refer a friend program.
Pros
The app itself is impressive, but the customer service is incredible! [SENSITIVE CONTENT HIDDEN] helped me so much and was so patient with me. He was probably on the support chat with me for 2 hours. He explained everything, took me through the process, and found a perfect solution. Thank you [SENSITIVE CONTENT HIDDEN] for your hard work.
Cons
Nothing bad. Just having trouble with setting up on our test site since we wanted to test it so we can launch with it.
great help
Pros
[SENSITIVE CONTENT HIDDEN] was super helpful! i needed to reconnect to my new site and he was great.
Cons
thank you [SENSITIVE CONTENT HIDDEN] for all your help! appreciate it
Great customer support
Pros
It's well integrated with Shopify, and easy to set up.
Cons
There's a bit of learning curve. The communications section (where you edit emails, pop ups, and landing pages) can be confusing at first.
Customer Support Review
Pros
I thought I was writing a review for [SENSITIVE CONTENT HIDDEN]! [SENSITIVE CONTENT HIDDEN] was amazing and helped me out beyond belief! It is often difficult to ask questions that are technically related and expect an answer, however [SENSITIVE CONTENT HIDDEN] pulled through like a superhero! I highly recommend [SENSITIVE CONTENT HIDDEN] to anyone with questions or issues in Referral Candy.
Cons
Internally testing the functionality of a new referral program is a pain.
So far, so good!
Rep has been a huge help every time I've needed assistance with setup, customizing and launching ReferralCandy!
Pros
We haven't been using the product for very long, but it's been great so far~
Cons
Inability to mark custom rewards as used, or be able to track customized rewards earned vs. used. It would be nice for users to be able to see how many rewards they have left after they've been used vs. just what has been earned.
Referral Candy has been a good addition to our website
We have not yet seen a lot of referrals coming in yet, but we've only implemented the software about a month ago. The customer service team has been very helpful- [SENSITIVE CONTENT HIDDEN] helped me navigate integrating Klavyio and was a huge help!
Pros
easy to integrate with our shopify store& incredibly helpful customer service
Cons
sometimes it's confusing /not very straight forward to to add other email lists from other softwares like Klavyio
Derek was a real great help
awesome
Pros
functionality was the most attracting thing which i never found on other softwares
Cons
nothing really to say, everything is working
Customer Support is very good!
Customer support is amazing! I was helpen by [SENSITIVE CONTENT HIDDEN] and she did everything possible to help me out during the "free trial"...She even did things herself with my consent and then explain to me what she did!
Pros
I like that it comes with a pre-build template and that you can change things easily.
Cons
Some things I didn't know in the beginnning. It would be great if there is a step by step guide or more information for the setup. A simple and quick wizard for example. Explain the flow in simple steps with help text.

One of the most user friend Referral Tool
Pros
- Ease of Use when setting up
- Intuitive Portal
- Exceptional Customer Support
Cons
- Image size is fixed, it would be great if it could be customised.
- Some assets are not readily viewable and can only be accessed if you got to editing Text mode (example: 2nd reminder email).
Excellent Customer Service
Pros
I'm really happy with this software, specifically the customer service that I've received so far. [SENSITIVE CONTENT HIDDEN] was super helpful in helping me set up my social media links.
Cons
I found it a little confusing how to set certain things up on my own.
Great customer support
Pros
I am currently on a free trial and love the support we have received from our main guy Tippy. He is has been so helpful in walking me through the setup process and integration of ReferralCandy. He got on the phone with me and walked me through everything step-by-setp.
Cons
The UI itself seems very straightforward, however, I think there could be better explanations of each page.
Easy to use and great customer support
Pros
- Templatized interface and easy to start using
- Great customer service regarding use and technical integration
Cons
- Interface is good but can be a little confusing to navigate
Increased our sales with ReferralCandy
As we are operating an eCommerce site its important for us to grow our customers base and what is best is to get referral traffic from existing customers. We have deployed couple of referral campaign and all of them is success. We are getting good numbers of referral traffic and sign up from these sources. We are happy with the performance of this tool.
Pros
- Easy setup with magento2.
- Individual referral links.
- Instantly deploy referral campaigns.
- Easy to track.
- Easy to offer incentives to customers.
Cons
No such major cons found during our usage period.
Great service
It was great and rep was very helpful and always getting back to me in a very short time. He gave me the right tools and knowledge to manage the platform.
Pros
It is a great way for customers to get rewards
Cons
You can only do one reward type at a time (I.e one email template)
Good Help & Excellent Service during Integration
Pros
I haven't started using the software but would like to commend your customer service rep [SENSITIVE CONTENT HIDDEN] for his help in the integration process. He was very patient and was with me in every step of the way.
Cons
I haven't started using the software to form an opinion

Great Customer Service
Pros
Customer Service : Our rep helped me to find a solution for my problem. Thanks you !
Cons
Not at all. Thanks to free trial I can test features.
Great customer service!
Pros
Support team responded fairly quickly and with detailed instructions on how to do what I was asking.
Cons
Editing the email was a little tricky. I wish it were easier to edit the text.
Simple, effective software
I recently had some questions and the customer service rep [SENSITIVE CONTENT HIDDEN] was very helpful. He was quick to assist and ensured that the issue was solved!
Pros
The experience so far has been seamless. It's very straightforward and easy to use.
Cons
I initially had some issues setting up the page on my website, but the service rep really helped with that.
Thanks [SENSITIVE CONTENT HIDDEN]
Pros
[SENSITIVE CONTENT HIDDEN] was wonderful! I appreciate your quick and helpful service.
Cons
Nothing yet - so far it has been a great experience.
Outstanding - we use a large number of applications but they have hands down the most amazing team when it comes to stepping in and really solving problems, even going so far as to proactively adjust our usage of the platform to make sure we're getting the most out of it ^_^