ReferralCandy Reviews

The product is easy to use and team is incredible. We love that the themes are super easy to customize and change.

[SENSITIVE CONTENT HIDDEN] was super understanding that our business is going through a critical time with COVID and is super responsive.

Themes feel a bit hard to access through the portal.

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

The concept of Referral Candy is good, however their solution is problematic.

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.
All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'.

User friendly, easy to natigate & customise

There is nothing that I don't like about Referral Candy. However, I did have some troubles registering it on other Shopify stores.

I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!

No integration with Zapier & no LinkedIn social sharing option

The software itself is fairly easy to use and set up

Changing the pronoun of the reward is quite manual, and you need to edit the text on all content.

Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product!

At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great.

Managed to integrate RC with our CMS in few clicks, the platform is surely the most user friendly out there, all the info and actions are easily reachable and well organized in the backend.
It's super easy to track all referrals activity, validate purchases or invalidate fraudolent ones. The native connection with other marketing platforms and social is great for boosting the referral program and spread the word.

Maybe the templates translation section could be optimized to be lighter and the whole translation process is sometime redundant, but anyway you only need up to 10 min to translate all your templates.

simple to use, great interface, great service, amazing custom look to match your brand

cant say since i like it all from service, creativity, and brings me back money

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

There could be more technical features built out, but then would likely be more expensive.

What I like the most about ReferralCandy is that it makes the business grow while making the customers happy, and their friends too! It let this happen through a handful of contents that are partially customizable, and all the rewards to the advocates and their friends are sent out automatically, asking no more effort than to choose which are the discounts that you want to give to the customers, and what are the rules that make the discounts applicable (for example the minimum order value).
Plus, the support team is very quick and helpful in answering doubts and questions and giving useful tips to make the most of this software! :)

I would say that the things I liked least about ReferralCandy are:
- that I am not able to deeply customize the contents through the HTML exposed
- that I am not able to understand how the contents performs singularly (for example how many links are shared from the post-purchase pop-up, or through the first email, the reminder email and so on)

I'm not really a user; I'm a decision maker and am responsible for billing.

We have multiple business units that use the software so we have 3 separate logins. I wish we could have one login to manage all business units (and still keep separate billing).

We have used Referral Candy for a number of years. It is easy to install and has been a great eCommerce offering to have available.

There wasn't really anything! We are no longer using this as we have a loyalty program.

ease of use, great customer service, affordable for a small business

nothing really, didn't dislike anything

I love that I can use this software to track referrals for my in-person appointment based business, where I still want to offer rewards to my clients. This takes away the stress of having to keep track of punch cards! ReferralCandy integrated very nicely with my website built on Squarespace, and [SENSITIVE CONTENT] helped me figure out how to integrate it specifically with my booking process!

I am a very tech-savvy person and always have an easy time figuring out new technology and software. I do think this was a little bit challenging to figure out how to integrate it at first - however it was because I was trying to implement it specifically for people who book appointments with me rather than a normal cart checkout. I think it would be seamless and effortless to figure out for a normal cart checkout!

Completely automates the referral and reward system.

When we added Bold Cashier as a new checkout in Shopify, our integration with ReferralCandy broke. We switched over to an email integration to fix the issue.

It was so easy to set up. I thought the whole process would take months, but it took minutes. Best of all - no devs are needed to get it up and running. The support agent that helped me through it, Derek, was just so quick and helpful, and was happy to try an out-of-the-box solution to meet our unique needs - it was so appreciated and made this service stand out from its competitors.

not sure yet - still on a free trial. It would be interesting if they had a demo website set up so we can trial the process end-to-end without starting a trial.

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

There could be some better reporting options for users to be able to track their traffic and referrals.

ReferralCandy has all the features we want to use with a tool like this. Their customer support is excellent.

They gave us a little bit conflicting information, but afterwards they solved this pretty well.

Support is quick when needed. [SENSITIVE CONTENT]
is awesome in getting my customers and I help.

We'd love more ways to identify fraud but all in all, we really love referral candy

ReferralCandy was great for our start up company because it was fairly "set it and forget it" in terms of ease of use. We were able to set up the referral link and any time someone purchased using the referral link we had an automated system set up to reward the referrer. It was a great way to promote brand interest among past customers who wanted to share our product and be rewarded!

The only con for our company was the scarcity with which ReferralCandy was utilized. I'm not sure if it had to do with lack of our company's promoting the opportunity or having to go through a third party, but we always saw more participation in using coupon codes than we did in using referral codes.

The software is relatively simple and easy to use. We haven't had any issues with the integration side of it, and since launching the program, there has been trackable ROI.

The main issue we've had with the software has more likely than not been user-related with purchases not being registered. It's an unfortunate issue, but again, more user-related than the software itself.

That it's easy for customers to use. I recently needed a question answered and customer service executive went above and beyond to help me out. She replied quickly and her support was very much appreciated.

Integrating it with my Square Space. Took waaaayyy more work than expected.

ReferralCandy is an amazing UX app and easy to set it up.
We really rely on friend referrals in order to expand our audience organically!
Thank you [SENSITIVE CONTENT HIDDEN] for your amazing support and e-meetings to really understand how ReferralCandy can work in our case.

Easy to integrate with Woocommerce in a few seconds.
Friendly dashboard.

Easy to use and don't have to think much about our referral program

It seems that the admin isn't able to dig in further to details that might be important. Like searching for a discount to see who it's connected to.