ReferralCandy Reviews

Pros

By far the BEST thing about Referral Candy is how flexible the team is when it comes to how you want to use it. With programmes that allow us to flexibly manage high volume referrals while also offering something straightforward and simple for customers to get behind, we have been able to really drive home our messaging and get our community excited about spreading the word.

Cons

We have a bad habit of wanting applications (and teams!) we like to do more than they ever meant to - but an increased level of flexibility when it comes to offering incentives to advocates and their friends would be our top ask :)

Pros

Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.

Cons

The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.

Pros

I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!

Cons

No integration with Zapier & no LinkedIn social sharing option

Pros

The software itself is fairly easy to use and set up

Cons

Changing the pronoun of the reward is quite manual, and you need to edit the text on all content.

Pros

ReferralCandy has all the features we want to use with a tool like this. Their customer support is excellent.

Cons

They gave us a little bit conflicting information, but afterwards they solved this pretty well.

Pros

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

Cons

While setup was easy, it did take a while to verify before we could implement.

Pros

The app itself is impressive, but the customer service is incredible! [SENSITIVE CONTENT HIDDEN] helped me so much and was so patient with me. He was probably on the support chat with me for 2 hours. He explained everything, took me through the process, and found a perfect solution. Thank you [SENSITIVE CONTENT HIDDEN] for your hard work.

Cons

Nothing bad. Just having trouble with setting up on our test site since we wanted to test it so we can launch with it.

Pros

[SENSITIVE CONTENT HIDDEN] was super helpful! i needed to reconnect to my new site and he was great.

Cons

thank you [SENSITIVE CONTENT HIDDEN] for all your help! appreciate it

Pros

It's well integrated with Shopify, and easy to set up.

Cons

There's a bit of learning curve. The communications section (where you edit emails, pop ups, and landing pages) can be confusing at first.

Pros

I thought I was writing a review for [SENSITIVE CONTENT HIDDEN]! [SENSITIVE CONTENT HIDDEN] was amazing and helped me out beyond belief! It is often difficult to ask questions that are technically related and expect an answer, however [SENSITIVE CONTENT HIDDEN] pulled through like a superhero! I highly recommend [SENSITIVE CONTENT HIDDEN] to anyone with questions or issues in Referral Candy.

Cons

Internally testing the functionality of a new referral program is a pain.

Pros

We haven't been using the product for very long, but it's been great so far~

Cons

Inability to mark custom rewards as used, or be able to track customized rewards earned vs. used. It would be nice for users to be able to see how many rewards they have left after they've been used vs. just what has been earned.

Pros

easy to integrate with our shopify store& incredibly helpful customer service

Cons

sometimes it's confusing /not very straight forward to to add other email lists from other softwares like Klavyio

Pros

functionality was the most attracting thing which i never found on other softwares

Cons

nothing really to say, everything is working

Pros

I like that it comes with a pre-build template and that you can change things easily.

Cons

Some things I didn't know in the beginnning. It would be great if there is a step by step guide or more information for the setup. A simple and quick wizard for example. Explain the flow in simple steps with help text.

Pros

- Ease of Use when setting up
- Intuitive Portal
- Exceptional Customer Support

Cons

- Image size is fixed, it would be great if it could be customised.
- Some assets are not readily viewable and can only be accessed if you got to editing Text mode (example: 2nd reminder email).

Pros

I'm really happy with this software, specifically the customer service that I've received so far. [SENSITIVE CONTENT HIDDEN] was super helpful in helping me set up my social media links.

Cons

I found it a little confusing how to set certain things up on my own.

Pros

I am currently on a free trial and love the support we have received from our main guy Tippy. He is has been so helpful in walking me through the setup process and integration of ReferralCandy. He got on the phone with me and walked me through everything step-by-setp.

Cons

The UI itself seems very straightforward, however, I think there could be better explanations of each page.

Pros

- Templatized interface and easy to start using
- Great customer service regarding use and technical integration

Cons

- Interface is good but can be a little confusing to navigate

Pros

- Easy setup with magento2.
- Individual referral links.
- Instantly deploy referral campaigns.
- Easy to track.
- Easy to offer incentives to customers.

Cons

No such major cons found during our usage period.

Pros

It is a great way for customers to get rewards

Cons

You can only do one reward type at a time (I.e one email template)

Pros

I haven't started using the software but would like to commend your customer service rep [SENSITIVE CONTENT HIDDEN] for his help in the integration process. He was very patient and was with me in every step of the way.

Cons

I haven't started using the software to form an opinion

Pros

Customer Service : Our rep helped me to find a solution for my problem. Thanks you !

Cons

Not at all. Thanks to free trial I can test features.

Pros

Support team responded fairly quickly and with detailed instructions on how to do what I was asking.

Cons

Editing the email was a little tricky. I wish it were easier to edit the text.

Pros

The experience so far has been seamless. It's very straightforward and easy to use.

Cons

I initially had some issues setting up the page on my website, but the service rep really helped with that.

Pros

[SENSITIVE CONTENT HIDDEN] was wonderful! I appreciate your quick and helpful service.

Cons

Nothing yet - so far it has been a great experience.