ReferralCandy Reviews

Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

The base concept of their offerings is just great. We wanted a simple and automated way customers or others could refer and get rewarded. They seem to be exactly what we are looking for. I am still in the trail and yet to see if work on a large scale, but if they deliver what they promise it will transform our companies growth.

I love it's integration with Chargebee (as long as it works).

So far the customer support team has been very responsive and that matters a lot to me. [SENSITIVE CONTENT HIDDEN] specifically have been helpful.

I found the dashboard UI not intuitive and there were glitches once our Chargebee account and Referral Candy were linked saying they weren't linked, but then one day they it solved itself. Unnerving, but hopefully all figured out.

As title says. I'm new to RC and was setting up a campaign with a lot of requirements. Referral Candy was able to meet those requirements. Shout out to [sensitive content hidden] from customer support who was able to answer all my questions and take me through the whole process!

It's not the easiest platform to implement.

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

Amazing customer service.Big thanks to [sensitive content hidden], he is helpful and kind to help me to resolve issues.I would highly recommend this app!

None, I think all the functions for ReferralCandy are good.

easy to implement and the service from [SENSITIVE CONTENT]

almost nothing. everything is so good. its a huge sales boost since we use referralcandy.

Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to [sensitive content hidden] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it.

When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly.

Easy to use and customize. Also great customer support by [sensitive content hidden]

Difficult to integrate with Klaviyo (easy templates, flows are helpfull)

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support

Simple to use and navigate. Can search customers in the backend easily.

Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order.

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

There could be more technical features built out, but then would likely be more expensive.

Easy to use and implement and commission based so incentives are aligned and great support

Could use a few more features, hasn't changed much over the years but the core functionality remains good and on par with competition

The chat support is great. [SENSITIVE CONTENT HIDDEN] from the ReferralCandy team was able to help us very quickly.

It would be great to be able to create multiple campaigns in different currencies (for referrer cash payments). Also, it would be great if there would be additional payout options in addition to PayPal.

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

While setup was easy, it did take a while to verify before we could implement.

This product is very easy to use, and integrate.

It charges commission except the cash rewards, which costs much more than other similar software.

I had an issue and [sensitive content hidden] was very helpful in a reasonable timeframe.

I've lost the historical activities of the customer I was looking for.

The app's ease of implementation and the flexibility to customize and edit themes is extremely satisfying. Additionally, the customer and developer support have been exceptionally helpful.

It appears that tracking referrals may sometimes fail, possibly due to configuration issues or compatibility problems with our platform.

Transferring customers into our newsletter program to include all new sign ups.

Have not been able to easily transfer customers as of the last 2 weeks.

The product is very easy to use, very simple and easy to understand API. Quick live support!

No dashboard for advocates, so they hardly to track their own performance.

I really like that ReferralCandy is so easy to use after the initial setup. My referral program has been quietly chugging away in the background for years. I've also been extremely impressed with the customer service team. They were willing to go above and beyond to make sure we were happy when implementing the tool.

I would rather not have had to get my developers involved to implement this tool, but I believe that is a necessary component of referral program software.