About Aircall

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 5000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Pricing starting from:

$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Aircall

Key benefits of Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English, French, German, Portuguese, Spanish

    Pricing starting from:

    $30.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Aircall

    Images

    Aircall Software - Aircall App
    Aircall Software - Activity Feed
    Aircall Software - Analytics
    Aircall Software - Aircall Live Feed
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    Aircall Software - Power Dialer
    Aircall Software - 7
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    Aircall video Aircall Software - Aircall App Aircall Software - Activity Feed Aircall Software - Analytics Aircall Software - Aircall Live Feed Aircall Software - 5 Aircall Software - Power Dialer Aircall Software - 7 Aircall Software - 8 Aircall Software - 9 Aircall Software - 10

    Features

    Total features of Aircall: 102

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Auto-Dialer
    • Auto-Responders
    • Automatic Call Distribution
    • Automatic Lead Distribution
    • Blended Call Center
    • CRM Software
    • Call Center Management
    • Call Conferencing
    • Call Disposition
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording Software
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Screening
    • Call Scripting
    • Call Tagging
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Collaboration Tools
    • Commenting/Notes
    • Compliance Management
    • Computer Telephony Integration
    • Conferencing
    • Contact Database
    • Contact Management Software
    • Customer History
    • Customizable Reports
    • Data Import/Export
    • Data Synchronization
    • Desktop Notifications
    • Donor Management
    • Employee Activity Monitoring
    • File Transfer
    • For Nonprofits
    • Fundraising Management
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Inbox Management
    • Integrations Management
    • Interaction Tracking
    • Lead Distribution
    • Live Chat Software
    • Manual Dialer
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multiple User Accounts
    • On-Demand Recording
    • Outbound Call Center
    • PCI Compliance Software
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer Software
    • Preview Dialer
    • Prioritization
    • Process/Workflow Automation
    • Productivity Analysis
    • Progressive Dialer
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recording
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • SIP Trunking
    • SMS Messaging
    • Search/Filter
    • Skills Tracking
    • Softphone Software
    • Tagging
    • Task Management Software
    • Text to Speech
    • Third Party Integrations
    • Time Zone Tracking
    • To-Do List
    • Unified Communications Software
    • Video Conferencing Software
    • Virtual Call Center
    • Visual Analytics
    • VoIP Connection
    • VoIP Software
    • Voice Customization
    • Voice Mail
    • eCommerce Management

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    Five9

    4.2
    #2 Alternative to Aircall
    Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

    VICIdial

    4.7
    #3 Alternative to Aircall
    VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

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    Reviews

    Overall rating

    4.3 /5
    (228)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.3/5

    Already have Aircall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 228
    Warrick N.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Aircall has helped our business immensely

    Reviewed on 30/04/2021

    Aircall has really helped us immensely. Working from home in the early stages of the pandemic was...

    Aircall has really helped us immensely. Working from home in the early stages of the pandemic was incredibly difficult, so having easy to use systems for our team was important. Initially, we were using hard phones that were required to be plugged directly into the modem. I opted to go with Aircall as it not only allowed us to be free of wires, but gave good insight into when our customers were calling, and recording this information in their HubSpot profile. I found the onboarding process with [SENSITIVE CONTENT HIDDEN] to be amazing.

    Pros

    Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple! The onboarding with the Sydney team was excellent.

    Cons

    The actual audio is very good, though only ever as good as your internet connection. I have only ever had minor issues that have been resolved with the amazing support team very quickly.

    Alex F.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Overall amazing!

    Reviewed on 10/08/2020

    Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

    Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

    Pros

    The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

    Cons

    The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    simple and straightforward ... dare I say basic?

    Reviewed on 14/06/2021

    Loved it but at times felt like I was "playing" customer service rep rather than actually having a...

    Loved it but at times felt like I was "playing" customer service rep rather than actually having a big girls or boys ob

    Pros

    It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation

    Cons

    Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time.

    Allen W.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    If you like a tons of bugs, features randomly removed, and terrible customer service that...

    Reviewed on 02/08/2017

    Aircall used to be a solid product with fair pricing and good support. I don't know what's changed...

    Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

    Pros

    They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

    Cons

    I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

    I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

    Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

    I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

    This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

    Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

    I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

    Alexandre C.
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Easy to use

    Reviewed on 02/05/2021

    Pros

    Hi,
    My team and I are using daily the softwre Aircall to manage our customers calls and requests.
    Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

    Cons

    Not so much :) The price of the soft is probably to high for very small and small companies.

    Showing 5 reviews of 228 Read all reviews

    Aircall FAQs

    Below are some frequently asked questions for Aircall.

    Aircall offers the following pricing plans:

    • Starting from: $30.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Aircall has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Aircall supports the following languages:

    English, French, German, Portuguese, Spanish

    Aircall supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Aircall integrates with the following applications:

    Avoma, BigCommerce, Callingly, Copper, Desk.com, Enthu, EvaluAgent, ExecVision, FLG, Fireflies, Freshdesk, Front, Gaston, Gong.io, Gorgias, HappyFox BI, Help Scout, Heymarket, HubSpot CRM, HubSpot Sales Hub, Integromat, Intercom, JobAdder, Klaus, Kustomer, LeadsBridge, MaestroQA, Microsoft Teams, Modjo, Nicereply, OTYS Recruitment, OneUp Sales, Onpipeline, Operations Hub, Outreach, Pipedrive, Planhat, Plecto, QuickMail.io, Re:amaze, Recruit Wizard, Recruitly, Refract, Richpanel, Rippling, Sakari, SalesLoft, Salesforce Sales Cloud, Salesforce Service Cloud, Salesmsg, Segment, Shopify, Simplifier, Slack, SnapCall, SugarCRM, TalentLyft, TeamGram, Textline, Toucan Toco, Tray.io, Typeform, Wingman, Zapier, Zendesk, Zendesk Sell, Zoho CRM, Zoho Desk, amoCRM, lemlist, noCRM.io

    Aircall offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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