--- description: Detailed reviews on Aircall based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Aircall with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aircall Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall](/software/100333/aircall) # Aircall Canonical: https://www.getapp.ae/software/100333/aircall Page: 1 / 20\ Next: [Next page](https://www.getapp.ae/software/100333/aircall?page=2) > Aircall is a cloud-based customer communications platform unifying voice, SMS, and WhatsApp with AI conversation intelligence and 250+. > > Verdict: Rated **4.2/5** by 465 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Aircall \* Unifies voice, SMS, and WhatsApp in a single omnichannel inbox with shared customer context and conversation history, reducing the need for agents to switch between tools. \* Provides live monitoring dashboards and call recording so supervisors can track agent performance, review interactions, and identify coaching opportunities in real time. \* Automates contact data and interaction log synchronization through CRM and helpdesk integrations, keeping customer records current without manual data entry. \* Supports IVR configuration and call routing rule management directly within the platform, allowing teams to adjust inbound call flows without external telephony support. \* Enables distributed and remote agents to handle voice and messaging interactions via browser and mobile access, supporting flexible workforce arrangements. \* Surfaces channel-level and agent-level performance metrics through a built-in reporting suite, giving operations teams the data needed to optimize staffing and response times. \* Consolidates number provisioning and queue management in a single admin interface, reducing overhead for IT and operations teams managing multi-channel communication infrastructure. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 465 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $40.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Latvia and 18 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring Software - Call Queues - Call Recording Software - Call Reporting ## Integrations (39 total) - 4Seller - Agentforce - Agentforce Sales (formerly Salesforce Sales Cloud) - Agentforce Service (formerly Salesforce Service Cloud) - Apollo.io - Bee - Breeze - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) - [Contact Center Software](https://www.getapp.ae/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) - [Auto Dialer Software](https://www.getapp.ae/directory/1067/auto-dialer/software) - [Business Phone Systems](https://www.getapp.ae/directory/1099/business-phone-systems/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1788 reviews) 2. [Ringover](https://www.getapp.ae/software/117547/ringover) — 4.7/5 (885 reviews) 3. [Convoso](https://www.getapp.ae/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.getapp.ae/software/104279/chasedata) — 4.8/5 (330 reviews) 5. [Readymode](https://www.getapp.ae/software/107701/xencall) — 4.6/5 (144 reviews) ## Reviews ### "The right solution for integrate hubspot" — 4.0/5 > **Stefano** | *20 January 2024* | Banking | Recommendation rating: 9.0/10 > > **Pros**: one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it > > **Cons**: the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential > > easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage ----- ### "Great call software" — 5.0/5 > **Simon** | *9 February 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It’s a sick system with a good flow chart system for calls and call routing\! We’ve recorded some messages that it lets you play too. > > **Cons**: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. > > Great software and a good level of product support form the Aircall team\! We’re long term customers and I don’t see us moving away. ----- ### "Not the greatest but gets the job done" — 3.0/5 > **Anthony** | *9 March 2025* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The Aircall user interface was very simple and pleasing to look at. My experience with the support team was decent. > > **Cons**: I was constantly having issues with using Aircall. My microphone was always automatically turning off/becoming restricted which wouldn’t resolve unless I were to fully restart my computer. > > I would say that the overall experience was under my expectations. I expected consistency in the software but was constantly running into issues. Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service ----- ### "Fantastic product, service and customer service\!" — 5.0/5 > **Verified Reviewer** | *2 June 2023* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I love the immediate use of the product that is available. I truly do love the customer service as well\! > > **Cons**: I really don't have any cons that I've found while using Aircall yet. > > I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate. ----- ### "One of the best" — 5.0/5 > **Selim** | *20 October 2021* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect. > > **Cons**: Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high. > > I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.ae/software/100333/aircall?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/100333/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data