ADP Workforce Now

Cloud based Human capital management (HCM) suite

About ADP Workforce Now

ADP Workforce Now is a complete, cloud-based human capital management and talent management solution for companies with more than 50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, ADP Workforce Now frees HR teams from mundane tasks so they can focus on their people and drive business results. Plus, Workforce Now integrates simply and securely with other best-of-breed HR and business applications through convenient APIs and the ADP Marketplace.

ADP Workforce Now includes a native ADP mobile app (available on iOS and Android) for employee and manager self-service.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage the workforce and make data-driven decisions. Functionality can be added as needed, as businesses grow.

Key benefits of ADP Workforce Now

  • Fewer employee questions – easy self-service tools like our top-rated mobile app provide access to W2s, timecards, paychecks, onboarding, benefits enrollment, and more.

  • Less manual data entry – your updates sync automatically to payroll, benefits and dozens of other systems.

  • Competitive pricing – options designed to meet your specific needs.

  • Unmatched expertise – with over 70 years of experience, ADP has served organizations across nearly every industry.

  • Automated alerts – to help prevent costly errors.

  • Compliance with confidence – over 2,500 specialists actively monitor regulatory changes and focus on helping you meet your compliance needs.

  • Trusted – more than 70,000 businesses rely on ADP Workforce Now to get their payroll, HR, benefits, talent management, time & labor management, and compliance done right.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English, French, Spanish

    Images

    Talent Profile: HR
    Reports Example: Compliance
    HR: Personal Profile
    HR: Statutory Compliance
    Analytics Example - dashboard
    Benchmarking: sample (compensation explorer)
    ADP Mobile App sample
    Branded Career Center: Recruitment
    Payroll example
    View 10 more
    ADP Workforce Now video
    ADP Workforce Now video
    ADP Workforce Now screenshot: Talent Profile: HR ADP Workforce Now screenshot: Reports Example: Compliance ADP Workforce Now screenshot: HR: Personal Profile ADP Workforce Now screenshot: HR: Statutory Compliance ADP Workforce Now screenshot: Analytics Example - dashboard ADP Workforce Now screenshot: Benchmarking: sample (compensation explorer) ADP Workforce Now screenshot: ADP Mobile App sample ADP Workforce Now screenshot: Branded Career Center: Recruitment ADP Workforce Now screenshot: Payroll example

    Features

    Total features of ADP Workforce Now: 78

    • 360 Degree Feedback Software
    • 401(k) Tracking
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Applicant Tracking Software
    • Applications Management
    • Attendance Management
    • Attendance Tracking Software
    • Automated Scheduling
    • Background Screening
    • Benefits Administration Outsourcing
    • Benefits Dashboard
    • Benefits Management
    • COBRA Administration
    • Candidate Profiles
    • Candidate Tracking
    • Career Development
    • Check Printing
    • Clock In / Out
    • Compensation Management Software
    • Competency Management
    • Compliance Management
    • Contractor Management Software
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Direct Deposit
    • Employee Database
    • Employee Management
    • Employee Portal
    • Employee Profiles
    • Employee Scheduling Software
    • Employee Self Service
    • Expense Tracking
    • Goal Setting / Tracking
    • HIPAA Compliant
    • Individual Development Plans
    • Job Management
    • Job Posting
    • Jobs Board
    • Labor Forecasting
    • Learning & Development
    • Leave Tracking
    • Multi-Country
    • Multi-State
    • Onboarding Software
    • Organizational Charting
    • Payroll Management
    • Payroll Outsourcing
    • Payroll Reporting
    • Peer Appraisals
    • Performance Appraisal
    • Performance Management
    • Performance Metrics
    • Performance Review Management
    • Real Time Analytics
    • Recruitment Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Review Cycle Tracking
    • Self Assessment
    • Self Service Portal
    • Sick Leave Tracking
    • Skills Tracking
    • Succession Planning Software
    • Talent Acquisition
    • Tax Compliance
    • Time & Attendance
    • Time Off Management
    • Time Off Requests
    • Time Tracking Software
    • Training Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • W-2 Preparation
    • Wage Garnishment
    • Weighted Performance Measures

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    Reviews

    Overall rating

    4.4 /5
    (4,975)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.1/5

    Already have ADP Workforce Now?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4,975
    Rashid C.
    Overall rating
    • Industry: E-Learning
    • Company size: 201-500 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    ADP Work Force Now Review

    Reviewed on 10/03/2021

    I had a great experience using the software it gives a wholistic view of where your paycheck goes!

    I had a great experience using the software it gives a wholistic view of where your paycheck goes!

    Pros

    ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

    Cons

    Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

    Chirag S.
    Overall rating
    • Industry: Insurance Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Reliable workforce management system

    Reviewed on 07/04/2021

    We use ADP Workforce for time management, payroll, employee database, benefits, cloud data storage,...

    We use ADP Workforce for time management, payroll, employee database, benefits, cloud data storage, signing documents and more. We have had some downtimes here and there, but no complaints there. It happens. We are, overall, happy with the software. It does the job well. In some areas important to us - like payroll - it shines.

    Pros

    ADP handles complexity well. They know payroll really, really well. Payroll is important for staff and ADP makes it easy for us to handle it. Payroll module has always worked and has handled various edge cases for us.

    Cons

    We don't like ADP's support. We feel that reaching to support is a wasteful use of our time since we barely ever get value out of them. ADP should definitely invest in support staff who are knowledgeable and willing to help. We, once, had a challenge with ADP mobile app. Information that was supposed to be on managers' ADP mobile app profile wasn't showing up. After several attempts over several months, one curious support person chose to dive deep and figure a solution out.

    Derek P.
    Overall rating
    • Industry: Banking
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    We have not had a very good experience with ADP. Would not recommend to those seeking a...

    Reviewed on 16/01/2018

    ADP has been constantly pushing back on us saying that when the system was initially set up, it was...

    ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

    Cons

    1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be.
    2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate.
    3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because this function does not exist.
    4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome.
    5. The referral option is not customizable at all. We were excited about this functionality, but can'#39;t even use it because it cannot do what we need it to do.
    6. Our ATS has not received any patched updates at all (ADP has known about this and is 'quot;fixing'quot; for the past 6 months). Our applicants can'#39;t even click the '#39;next'#39; button without a banner being in the way of it. We know that we have lost many applicants due to this.
    7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund.
    8. Registering to apply for a position is so difficult. You have to click on '#39;apply'#39; for the same job 3 times navigating to multiple different screens before you actually start applying.
    9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees.
    10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn'#39;t really offer any fixes to the standing requests that we already had, but offered us a 'quot;white glove'quot; service that we would have to pay for just to get better customer service. 10'#39;s of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.

    Response from Lori

    Derek – I am sorry to see that you have had a less than stellar experience with our WFN product/service. As a member of ADP's Client Loyalty team, I am committed to getting you the help and resources you need to improve your experience. Please reach out to me directly so I can assist. [email protected]

    Karen C.
    Overall rating
    • Industry: Retail
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    HRIS System

    Reviewed on 29/12/2020

    Overall my ADP Workforce now experience has been excellent.

    Overall my ADP Workforce now experience has been excellent.

    Pros

    ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

    Cons

    Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

    Yuri P.
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Workforcenow for productivity

    Reviewed on 28/07/2019

    It helped us to deal with HR matters effectively so that we could see everything with detailed info.

    It helped us to deal with HR matters effectively so that we could see everything with detailed info.

    Pros

    Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.

    Cons

    Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.

    Showing 5 reviews of 4,975 Read all reviews

    ADP Workforce Now FAQs

    Below are some frequently asked questions for ADP Workforce Now.

    ADP Workforce Now offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact ADP for full pricing information.

    We do not have any information about ADP Workforce Now features

    ADP Workforce Now has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    ADP Workforce Now supports the following languages:

    English, French, Spanish

    ADP Workforce Now supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ADP Workforce Now integrates with the following applications:

    Microsoft Outlook, QuickBooks Online Advanced, SAP Concur, Sage Intacct

    ADP Workforce Now offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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