About C2 ATOM

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Based on best industry practices and ITIL framework, C2 ATOM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ATOM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.

C2 ATOM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.

C2 Enterprise draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Enterprise can provide professional services and leading expertise in the following areas:

Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations

Pricing starting from:

$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to C2 ATOM

Key benefits of C2 ATOM

- Discover a flexible platform that centralizes your users' requests and automates your processes.

- Improve your quality of service and level of support, and deliver an unparalleled user experience.

- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.

- Control the impacts of changes and configurations.

Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ATOM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.

Devices

Business size

S M L

Markets

Australia, Belgium, St. Barthélemy, Canada, Switzerland and 29 others, Côte d’Ivoire, Algeria, France, United Kingdom, French Guiana, Guadeloupe, Ireland, Isle of Man, British Indian Ocean Territory, Luxembourg, Morocco, Monaco, St. Martin, Martinique, Mexico, New Zealand, French Polynesia, St. Pierre & Miquelon, Réunion, Singapore, Senegal, French Southern Territories, Tunisia, United States, British Virgin Islands, U.S. Virgin Islands, Wallis & Futuna, Mayotte, South Africa

Supported Languages

English, French

Pricing starting from:

$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to C2 ATOM

Images

C2 ATOM Software - Resource view
C2 ATOM Software - Request view
C2 ATOM Software - Ticket view
C2 ATOM Software - Approval list
C2 ATOM Software - CMDB
C2 ATOM Software - Dashboard view
View 7 more
C2 ATOM video C2 ATOM Software - Resource view C2 ATOM Software - Request view C2 ATOM Software - Ticket view C2 ATOM Software - Approval list C2 ATOM Software - CMDB C2 ATOM Software - Dashboard view

Features

Total features of C2 ATOM: 134

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Bug Tracking Software
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management Software
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Synchronization
  • Data Visualization Software
  • Disaster Recovery
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management Software
  • Email Templates
  • Employee Management
  • Event Management Software
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Gantt/Timeline View
  • Geolocation
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Management Software
  • IT Asset Tracking
  • Inbox Management
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking Software
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat Software
  • Macros/Templated Responses
  • Maintenance Management Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring Software
  • Online Catalog
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management Software
  • Purchase Order Management
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Timesheet Management
  • User Management
  • Workflow Configuration
  • Workflow Management Software

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HarmonyPSA

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#2 Alternative to C2 ATOM
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

Zendesk

4.4
#3 Alternative to C2 ATOM
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

DeskPRO

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Reviews

Overall rating

4.2 /5
(12)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have C2 ATOM?

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Showing 5 reviews of 12
Sandhya L.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Pros and Cons of C2 ATOM

Reviewed on 14/01/2021

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest...

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Stephen C.
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

From the system admin perspective

Reviewed on 08/03/2017

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the...

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy P.
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Evolving Product

Reviewed on 08/03/2017

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk...

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Jean B.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

C2 at Town of Candiac

Reviewed on 08/03/2017

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great...

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros

Web based.
Database is on our site
Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Thierry A.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A World of Possibility

Reviewed on 08/03/2017

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web...

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros

Fully customizable.
Very good development and support, the team is attentive to our needs.

Showing 5 reviews of 12 Read all reviews

C2 ATOM FAQs

Below are some frequently asked questions for C2 ATOM.

C2 ATOM offers the following pricing plans:

  • Starting from: $40.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

C2 ATOM has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

C2 ATOM supports the following languages:

English, French

C2 ATOM supports the following devices:

C2 ATOM integrates with the following applications:

Microsoft Azure, QuickBooks Online Advanced, Zapier

C2 ATOM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for C2 ATOM.