--- description: Detailed reviews on Zoho Desk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Zoho Desk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.ae/software/10036/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.getapp.ae/software/10036/zoho-desk?page=2) > Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations. > > Verdict: Rated **4.5/5** by 2213 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Desk • Customizable workspace that works across any industry, brand, and department. • Compliance with data protection laws, such as GDPR, HIPAA, and CCPA. • Manages inquiries from email, live chat, social media, and other platforms. .• Agents work with contextual support tools and intuitive interfaces that provide necessary information for resolving issues. • Real-time analytics and reporting capabilities help track performance metrics and customer sentiment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2213 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM Software - Call Center Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3465 reviews) 2. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (768 reviews) 3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4087 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.ae/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21 July 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Cons**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7 August 2025* | Printing | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Cons**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- ### "Zoho Desk isn't a favourite option of mine, but it works." — 3.0/5 > **Matt** | *19 September 2022* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without. > > **Cons**: Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems. > > Zoho Desk is a great tool with many features, it seems some features may need ironing out or better documenting but otherwise it is a very useful tool that could be extremely valuable to many businesses in all different industries and niches. It is perfect for anyone who just wants a simple email ticketing solution but for those wanting to use the help desk knowledgebase solutions you may want to set aside some time to fully understand how it works and how to best use it. ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 August 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Cons**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Cons**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- Page: 1 / 90\ Next: [Next page](https://www.getapp.ae/software/10036/zoho-desk?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/10036/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data