--- description: Detailed reviews on Zoho Desk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Zoho Desk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.ae/software/10036/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.getapp.ae/software/10036/zoho-desk?page=2) > Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations. > > Verdict: Rated **4.5/5** by 2209 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Desk • Customizable workspace that works across any industry, brand, and department. • Compliance with data protection laws, such as GDPR, HIPAA, and CCPA. • Manages inquiries from email, live chat, social media, and other platforms. .• Agents work with contextual support tools and intuitive interfaces that provide necessary information for resolving issues. • Real-time analytics and reporting capabilities help track performance metrics and customer sentiment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2209 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM Software - Call Center Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3399 reviews) 3. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1749 reviews) 4. [LiveChat](https://www.getapp.ae/software/8385/livechat) — 4.6/5 (1709 reviews) 5. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (652 reviews) ## Reviews ### "ZOHO Desk Two Thumbs Up\!" — 5.0/5 > **Robert** | *8 April 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Lots of flexibility to manage what works best for your business. > > **Cons**: I do not really have a least thought at this time. > > Been great for our support ticket tracking. ----- ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Cons**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Cons**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Cons**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- ### "Soho always helps\!\!\!\!" — 5.0/5 > **Leslie** | *16 August 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions > > **Cons**: No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed > > Very fast resolution time. Most problems are solved if not they are escalated to someone else or directly fixed by the live rep in the chat. ----- Page: 1 / 90\ Next: [Next page](https://www.getapp.ae/software/10036/zoho-desk?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/10036/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data