About Zoho Desk
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.
Zoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.
The platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.
Pricing starting from:
$14.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Zoho Desk
- 50% faster implementation than most customer service software.
- Dedicated training program with a shallow learning curve.
- Customizable workspace that works across any industry, brand, and department.
- Hassle-free migration with the help of our account executives.
- No hidden costs, long-term contracts, and lock-ins.
- Compliant with data protection laws, such as GDPR, HIPAA, and CCPA.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$14.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Zoho Desk: 162
Alternatives
SysAid
GLPi
ManageEngine ServiceDesk Plus
Groove
Reviews
Already have Zoho Desk?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
The gold standard in customer service!
Reviewed on 17/07/2022
Invaluable progress has been made in facilitating communication. Helping us more effectively assist...
Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
Pros
Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
Cons
If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Zoho Desk is one of the most popular collaborative working platforms on the market.
Reviewed on 07/03/2023
Zoho Desk is an amazing piece of software that can be really helpful for your organization....
Zoho Desk is an amazing piece of software that can be really helpful for your organization. However, before using it, you need to be sure that the user interface is user-friendly. There are a few things you need to take into account when making this decision.First of all, you need to make sure that the user interface is easy to navigate. You don't want to spend too much time trying to figure out how to use the software, instead, want to be able to get started right away.Secondly, you need to make sure that the software is easy to find. You want to be able to find the features you need easily, and not have to search through a bunch of menus.And finally, you want to make sure that the user interface is easy to understand. You don't want to have to read through a bunch of instructions just to use the software.If you take all these factors into account, you should be able to choose the right Zoho Desk for your organization.
Pros
Zoho Desk is a great tool for businesses of all sizes. It has features that can help you manage your work and communication more efficiently. Here are five important considerations to keep in mind when choosing the right Zoho Desk for your organization.1. Size: Zoho Desk comes in different sizes to fit any organization. You can choose between a small, medium, or large size.2. Features: Zoho Desk has a lot of features that can help you manage your work and communication more efficiently.3. Collaboration: Zoho Desk is great for collaboration. You can easily share files and work with others in a collaborative environment.4. Communication: Zoho Desk is great for communication. You can easily send and receive messages and files with others in a communication environment.5. Interoperability: Zoho Desk is interoperable with other applications. You can easily share files and work with other applications in a seamless environment.
Cons
Zoho Desk is a popular online office suite that has a wide range of features and is used by many organizations. However, there are some important considerations that you should take into account before choosing it for your organization.First and foremost, Zoho Desk is a cloud-based solution, so you will need to be comfortable with the idea of having all your data stored in the cloud. This is a major advantage of Zoho Desk since you can access your data from any device or location.However, there are some downsides to using Zoho Desk. One is that it can be expensive up-front. You will need to pay for the software and then pay for the monthly licenses for users. Additionally, you will need to invest in hosting and security features.Overall, Zoho Desk is a powerful and popular solution, but you should carefully consider the factors before choosing it for your organization.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
do not recommend
Reviewed on 11/01/2023
As I mentioned in cons, support is horrible and they need to focus on getting current modules...
As I mentioned in cons, support is horrible and they need to focus on getting current modules working without bugs rather then what additional modules they can create to charge people for. I be happy when our company finally pulls the trigger and goes with another vendor.
Pros
Pros-It does work with Zoho CRM and logs tickets in CRM
Cons
Zoho on a whole I would not recommend. Support is terrible. we are on our 4th consultant as a good certified zoho consultant is hard to find. Zoho CRM and Desk are full of bugs, they constantly change the way things work and stuff break and they can't explain why. they finally fixed in desk where when a client rates the service it would reopen a ticket and then we would close a ticket and customer would get a rate our service again and if they did it re-opened the ticket. It got fixed but we still see it happen again but just less frequently. very common for a response to a exisiting doesn't get linked to the current ticket so a new ticket is opened. I could go on and on and zoho CRM is worse.
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Shines above other products we had
Reviewed on 28/12/2022
An awe-inspiring tool that allows us to use it in so many ways, as a helpdesk, as a tasks manager,...
An awe-inspiring tool that allows us to use it in so many ways, as a helpdesk, as a tasks manager, and as a dispatch.It does well to do most of what other providers give you for very little cash.
Pros
It is easy to use, easy to deploy and easy for non-technical staff to get on board.The excellent mobile app allows for easy remote work.Mobile app support biometrics.
Cons
The email setup was clunky a few years ago, but better now.MFA is limited to a few suppliers.
Alternatives Considered
Zendesk SuiteReasons for Choosing Zoho Desk
The previous product was not cloud-based.Switched From
Web Help DeskReasons for Switching to Zoho Desk
Value for money and ease of use, long list of capabilities.
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
More specific attentions
Reviewed on 27/02/2023
Customers are important to companies, so this tool allows customers to respond more quickly
Customers are important to companies, so this tool allows customers to respond more quickly
Pros
One of the qualities of this tool that I generally like is that it has functions that increase the number of customers that you usually have, being one of the most complete customer service tools, allowing everything from automation to self management for better operations.
Cons
I did not find it a complicated or difficult tool to implement, its functions help large or medium-sized companies to achieve their objectives
Zoho Desk FAQs
Below are some frequently asked questions for Zoho Desk.Q. What type of pricing plans does Zoho Desk offer?
Zoho Desk offers the following pricing plans:
- Starting from: $14.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free - up to 3 users, forever! Standard - $14/agent/month Professional - $23/agent/month Enterprise - $40/agent/month A 15-day free trial is available.
Q. Who are the typical users of Zoho Desk?
Zoho Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho Desk support?
Zoho Desk supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Zoho Desk support mobile devices?
Zoho Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho Desk integrate with?
Zoho Desk integrates with the following applications:
Aircall, Asana, Bigin by Zoho CRM, Clearbit, GoTo Connect, Google Analytics 360, Google Workspace, Intercom, Jira, Kookoo, Mailchimp, Meta for Business, Microsoft Teams, Pipedrive, RingCentral Contact Center, Salesforce Sales Cloud, Slack, SurveyMonkey, Trello, Twilio, Twitter, Zadarma, Zapier, Zoho Analytics, Zoho Assist, Zoho Books, Zoho BugTracker, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Flow, Zoho Forms, Zoho Inventory, Zoho Invoice, Zoho SalesIQ, Zoho Social, Zoho Sprints, Zoho Subscriptions, Zoho Survey, babelforce
Q. What level of support does Zoho Desk offer?
Zoho Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zoho Desk.
- Customer Service Software
- Help Desk & Ticketing Software
- Customer Support Software
- Customer Experience Software
- Customer Engagement Software
- Issue Tracking Software
- Customer Success Software
- Customer Communications Management Software
- Live Chat Software
- Call Center Software
- Contact Center Software
- Knowledge Management Software
- Complaint Management Software
- Telephony Software
- Knowledge Base Software
- Contact Centre Quality Assurance Software
