About Autopilot

Through an intuitive user interface, you can map every touchpoint of the customer journey simply by dragging, dropping and connecting. You can also access Autopilot’s guides, which are pre-made customer journeys built with marketing best practices refined over the years. There are guides for everything from simple newsletter sends to nurturing a lead during a free trial, and more are always being added.

Autopilot lets you trigger marketing activities based on user behavior and events, such as updating your contact list and sending a personalized email once a form has been submitted, allowing you to nurture your customers and leads with the right message, at the right time, on the right channel. It’s a systematic approach to turning your leads into high-paying customers.

Autopilot also integrates with Salesforce CRM and other third party apps like Zapier, Slack, Segment and Twilio to consolidate all your contact information, marketing automation and data in one system while giving you the freedom to continue using the best-of-breed apps you already use and love.

Using Autopilot’s unique tracking code and universal form capture capabilities, you can capture data from any website, blog, or app and track the actions of both your contacts and anonymous website visitors in real time, such as when someone opens an email or visits a page. Autopilot comes with advanced insights and analytics including built-in lead-to-close reporting which gives you a visual understanding of your marketing funnel at all times.

Key benefits of Autopilot

  • Drag and connect journey builder: Map every touchpoint of the customer journey with an intuitive drag and drop interface that’s fun and easy to use.

  • Multi-channel marketing: Autopilot lets you automate your email, texting, in-app messaging and direct mail marketing communications. You’ll be able to connect with customers online, offline, and on mobile.

  • Event-based automation: Trigger marketing actions based on events and user behavior to ensure that leads are always being nurtured towards becoming high-paying customers.

  • Best practice guides: Autopilot’s guides are built from tried and tested lead nurturing strategies and help you kickstart your marketing in seconds.

  • Built-in integrations: Autopilot partners with the best-of-breed technologies including Salesforce CRM, Zapier, GoodData, Segment, Slack, Twilio, and Lob.

  • Universal tracking: Autopilot enables you to track all your contact and anonymous visitor behavior across any touchpoint, from emails to your website, with an activity feed where you can watch actions in real time.

  • Advanced insights and reporting: Autopilot’s built-in Insights give you a visual understanding of the performance and results of your marketing efforts. Know which messages convert, track journey trends, and optimize performance based on real-time results.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, United States

    Supported Languages

    English

    Images

    Simple and visual drag and drop customer journeys
    Organize all of your customer information in one place
    Hundreds of built in templates to get you started
    Predictive Insights and Analytics
    Drag and drop email builder
    View 6 more
    Autopilot video
    Autopilot video
    Autopilot screenshot: Simple and visual drag and drop customer journeys Autopilot screenshot: Organize all of your customer information in one place Autopilot screenshot: Hundreds of built in templates to get you started Autopilot screenshot: Predictive Insights and Analytics Autopilot screenshot: Drag and drop email builder

    Features

    Total features of Autopilot: 80

    • A/B Testing
    • API
    • Activity Tracking
    • Analytics/ROI Tracking
    • Appointment Scheduling Software
    • Audience Targeting
    • Auto-Responders
    • Behavioral Targeting
    • CAN SPAM Compliance
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Channel Management Software
    • Click Tracking
    • Collaboration Tools
    • Contact Database
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contextual Targeting
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Activity Tracking
    • Customer Segmentation
    • Customer Surveys
    • Customizable CTAs
    • Customizable Fields
    • Customizable Templates
    • Data Import/Export
    • Delivery Tracking
    • Direct Mail Management
    • Drag & Drop
    • Drip Campaigns
    • Dynamic Content
    • Email Campaign Management
    • Email Distribution
    • Email Marketing Software
    • Email Templates
    • Engagement Analytics
    • Event Triggered Actions
    • Forms Management
    • Geotargeting
    • Goal Setting / Tracking
    • Image Library
    • Interaction Tracking
    • Landing Pages/Web Forms
    • Lead Capture Software
    • Lead Distribution
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • List Management
    • Mail Merge
    • Marketing Automation Software
    • Mobile Optimized Emails
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Marketing
    • Multivariate Testing
    • Performance Metrics
    • Personalization and Behavioral Targeting Software
    • Pipeline Management
    • Progress Tracking
    • Push Notifications Software
    • Real Time Analytics
    • Reporting/Analytics
    • SMS Messaging
    • Search Marketing
    • Segmentation
    • Social Marketing
    • Source Tracking
    • Spam Blocker
    • Subscriber Management
    • Template Management
    • Third Party Integrations
    • Unsubscribe Database
    • WYSIWYG Editor
    • Web Forms
    • Website Analytics
    • Website Visitor Tracking

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    Reviews

    Overall rating

    4.6 /5
    (100)
    Value for Money
    4.5/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.5/5

    Already have Autopilot?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 100
    Kate J.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A great tool, with great visual cues, powerful automation and integrations

    Reviewed on 26/02/2020

    Great platform, easy to learn and use, engaging for the team, awesome customer support, truly...

    Great platform, easy to learn and use, engaging for the team, awesome customer support, truly helpful content.

    No regrets. It's perfect for teams that are just starting out.

    Pros

    Because of the visual workflow (or journeys, as they appropriately call them) builder, this is an easy platform to catch on to. Getting the team to dive in and build our or edit journeys is quick and simple and doesn't require two days of reading documentation and tutorials to understand. Autopilot has done an amazing job of making the building of the workflows collaborative as well. Being able to annotate, comment, add images etc helps not only the team understand the goals, but is killer for reminding you why you built something the way you did a month later.

    The email, CRM, Slack integrations are all easy to set up and use as well.

    Cons

    I believe they are working on it since there have been a lot of updates recently, but the email manager could use a bit more love - it just doesn't stand out as well against the rest of the platform. Building and editing an individual email is simple enough, but managing the full list can be tricky.

    The reporting on the messaging bot is also lacking - but that feature is easy to use and helpful. It's easy to trust that they will continue to improve this.

    Garrett G.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A Great Alternative to Full-Fledged Automation Software

    Reviewed on 13/10/2018

    Autopilot is a great solution if you're looking for something to automate a sequence of emails. I...

    Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.

    Pros

    It seems to me that Autopilot does only one thing - but it does that one thing REALLY well. I tested Autopilot briefly for a few weeks as an alternative to the drip program functionality in our Marketing Automation software. I was extremely impressed with how easy it is to build a drip program (called a "Journey" within Autopilot), as well as with the breadth of logic and functionality offered. Autopilot really sets itself apart with some amazing - seriously amazing - integrations and functionality that our Automation platform doesn't offer, such as sending SMS text messages or physical postcards.

    I really like that Autopilot offers in-app chat support, and that you generally don't need to wait longer than 5 minutes to get someone to help you out.

    Cons

    During the few weeks I tested Autopilot, I found a few issues that prevented me from really continuing to use the software for my use-case. The integration with Salesforce was clunky and un-intuitive, and most concerningly, it seemed that when the platform saw leads that already existed in Salesforce, it would stop them from progressing through the drip program. This was a real frustration, and I ended up just disconnecting Autopilot from the CRM in order to finish my test.

    Another concern we had was that after testing the emails I had configured using mail-tester.com, there was an error identified that could only be resolved by getting a dedicated IP address - something which adds a significant additional monthly cost to the cost of the program.

    Adrien W.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Good tool but some things to improve

    Reviewed on 19/05/2020

    Autopilot has been a good tool to use but we had too many issues with the tool. There were a lot of...

    Autopilot has been a good tool to use but we had too many issues with the tool. There were a lot of disconnections with Pipedrive. The e-mail features are not that great.

    Pros

    I like the simplicity and the design of the tool. It's very easy to understand and to set up. There a lot of connections with other platforms such ad Google Ads Facebook and CRMs.

    Cons

    I do not like the price model, it's quite expansive. Be careful. And the connectivity with Pipedrive is not very good.

    Jeffrey W.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Incredible Value. Make use of the templates. Explore the possibilities.

    Reviewed on 22/03/2016

    As a founder of a software startup, our team needed a solution to routinely engage our...

    As a founder of a software startup, our team needed a solution to routinely engage our users/customers with information to help them with their on-boarding experience. Autopilot was the perfect fit!

    We had a lot of fun building the journeys and experimenting with what worked (and didn't work) for our team. Their templates gave us some great starting points, and helped us to open up our minds with ways to engage with our users in ways that we hadn't thought of. Of course, those same principals could easily be applied to outbound marketing campaigns with complex engagement logic, which we haven't started to implement as this time. Overall, we are very satisfied with Autopilot!

    Pros

    - Slack Integration
    - Segment Integration
    - Easy to build complex logic, visually
    - Dashboard to keep track of latest events
    - Many journey and email templates to get you started
    - Built-in email open/link tracking is helpful to find your engaged users
    - Good support
    - Great blog with ideas of how others use Autopilot
    - They are continuing to develop cool new features
    - User idea voting for features not yet developed

    Cons

    - Ability to access email / Slack templates seems inefficient (need to dig into the journey to find them)
    - With all of the capabilities that Autopilot offers, you can easily have your custom contact lists get out of hand - remember to KISS so that others on your team can pick up where you left off

    Richard H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great for automating Marketing requirements

    Reviewed on 17/04/2019

    Very good. Customer service is incredible, so I feel like any issues or objectives I want to hit...

    Very good. Customer service is incredible, so I feel like any issues or objectives I want to hit are fully supported by the team. I hope this only improves as they grow and doesn't become watered down.

    Pros

    You can plan multiple campaigns visually and then share the boards (completed with annotations) with the client. This means everyone is on the same page and understands how the campaign will proceed. The customer support is also second to none - really good. It's also very visual - as someone who gets easily distracted and bored easily, being able to visualise campaigns in a physical way really helps.

    Cons

    The reporting in the email side of things could be better. Mailchimp, for example, provides decent reporting with easy actions (like automatic re-send to non-openers' - AP requires you do smart segmenting (which is actually better in the long term), but the mental journey to sort this out would be impossible without the customer support (so it isn't an issue).

    Showing 5 reviews of 100 Read all reviews

    Autopilot FAQs

    Below are some frequently asked questions for Autopilot.

    Autopilot offers the following pricing plans:

    • Starting from: $49.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Only pay for the contacts in your database. Autopilot offers three support plans, Silver, Gold and Platinum. Silver: $49 a month 2,000 contacts included Unlimited emails Access to help and support when you need it 24 hour live chat Support tickets Online training Knowledge base Gold $149 a month 5,000 contacts included Unlimited emails Access to help and support when you need it 24 hour live chat Support tickets Online training Knowledge base Platinum $249 a month 10,000 contacts included Unlimited emails Access to help and support when you need it 24 hour live chat Support tickets Online training Knowledge base

    We do not have any information about Autopilot features

    Autopilot has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Autopilot supports the following languages:

    English

    Autopilot supports the following devices:

    Autopilot integrates with the following applications:

    Facebook, Google Ads, Instapage, LiveChat, Lob, Pipedrive, Recurly, Salesforce Sales Cloud, Segment, SendGrid, Slack, Twilio Voice, Typeform, Zapier

    Autopilot offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

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