About Ortto

Ortto is the product-led growth engine that helps businesses acquire and retain customers. Since 2015, Ortto has empowered over 10,000 companies with their software. Ortto allows online businesses to unify their customer data with their CDP, segment key audiences across the customer lifecycle; activate these audiences with personalized, omnichannel experiences, and analyze their business for growth with a powerful suite of BI tools. The teams at Microsoft, Bltly, Typeform, LiveChat, Greenpeace and Patreon create remarkable customer journeys with Ortto.

Pricing starting from:

$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Ortto

  • Drag and connect journey builder: Map every touchpoint of the customer journey with an intuitive drag and drop interface that’s fun and easy to use.

  • Multi-channel marketing: Ortto lets you automate your email, texting, in-app messaging and direct mail marketing communications. You’ll be able to connect with customers online, offline, and on mobile.

  • Event-based automation: Trigger marketing actions based on events and user behavior to ensure that leads are always being nurtured towards becoming high-paying customers.

  • Best practice guides: Ortto’s guides are built from tried and tested lead nurturing strategies and help you kickstart your marketing in seconds.

  • Built-in integrations: Ortto partners with the best-of-breed technologies including Salesforce CRM, Zapier, GoodData, Segment, Slack, Twilio, and Lob.

  • Universal tracking: Ortto enables you to track all your contact and anonymous visitor behavior across any touchpoint, from emails to your website, with an activity feed where you can watch actions in real time.

  • Advanced insights and reporting: Ortto’s built-in Insights give you a visual understanding of the performance and results of your marketing efforts. Know which messages convert, track journey trends, and optimize performance based on real-time results.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, New Zealand, United States

    Supported Languages

    English

    Pricing starting from:

    $29.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Ortto Software - Unlock a single view of the customer journey with unified data. Put an end to your siloed view by using no-code integrations that bring data from product, marketing, finance, support and sales together.
    Ortto Software - Build custom activities that represent product-qualifying actions or behaviors that lead to growth, and use them to enter people into customer journeys, create target audiences, or build reports and dashboards.
    Ortto Software - Ortto allows you to create pop-ups, forms, bars, notifications, screen takeovers, banners, reactions, spin wheels, surveys, videos, countdowns and collect feedback. Contacts captured from tracked forms can be added to customer journeys.
    Ortto Software - Connect with your customer on a deeper level with event-based journeys that can be built in minutes. Build high-performance journeys including email, SMS, and in-app messaging for critical customer moments.
    Ortto Software - A drag and drop editor allows you to easily achieve pixel-perfect designs. Go beyond opens and click-throughs and attribute revenue to every campaign.
    Ortto Software - Ortto was built to give businesses instant, real-time access to simplified business intelligence, reporting, and dashboard tools with built-in revenue attribution that ensures you can track the metrics that matter to your business.
    View 7 more
    Ortto video
    Ortto Software - Unlock a single view of the customer journey with unified data. Put an end to your siloed view by using no-code integrations that bring data from product, marketing, finance, support and sales together.
    Ortto Software - Build custom activities that represent product-qualifying actions or behaviors that lead to growth, and use them to enter people into customer journeys, create target audiences, or build reports and dashboards.
    Ortto Software - Ortto allows you to create pop-ups, forms, bars, notifications, screen takeovers, banners, reactions, spin wheels, surveys, videos, countdowns and collect feedback. Contacts captured from tracked forms can be added to customer journeys.
    Ortto Software - Connect with your customer on a deeper level with event-based journeys that can be built in minutes. Build high-performance journeys including email, SMS, and in-app messaging for critical customer moments.
    Ortto Software - A drag and drop editor allows you to easily achieve pixel-perfect designs. Go beyond opens and click-throughs and attribute revenue to every campaign.
    Ortto Software - Ortto was built to give businesses instant, real-time access to simplified business intelligence, reporting, and dashboard tools with built-in revenue attribution that ensures you can track the metrics that matter to your business.

    Features

    Total features of Ortto: 132

    • AB Testing
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Analysis
    • Ad hoc Query
    • Ad hoc Reporting
    • Audience Targeting
    • Auto-Responders
    • Behavior Tracking
    • Behavioral Analytics
    • Behavioral Targeting
    • CAN SPAM Compliance
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Personalization
    • Campaign Planning
    • Campaign Scheduling
    • Campaign Segmentation
    • Campaign Tracking
    • Channel Management Software
    • Charting
    • Click Tracking
    • Contact Database
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contextual Targeting
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Activity Tracking
    • Customer Database
    • Customer Profiles
    • Customer Segmentation
    • Customer Surveys
    • Customizable Branding
    • Customizable CTAs
    • Customizable Dashboard
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard Creation
    • Dashboard Software
    • Data Analysis Tools
    • Data Capture and Transfer
    • Data Connectors
    • Data Extraction Software
    • Data Import/Export
    • Data Integration
    • Data Management Software
    • Data Security
    • Data Synchronization
    • Data Visualization Software
    • Drag & Drop
    • Drip Campaigns
    • Dynamic Content
    • Email Campaign Management
    • Email Distribution
    • Email Management Software
    • Email Marketing Software
    • Email Templates
    • Email Tracking Software
    • Engagement Tracking
    • Event Triggered Actions
    • Forms Management
    • GDPR Compliance Software
    • Image Library
    • Interaction Tracking
    • Key Performance Indicators
    • Keyword Tracking
    • Landing Pages/Web Forms
    • Lead Capture Software
    • Lead Database Integration
    • Lead Distribution
    • Lead Generation Software
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • List Management
    • Mailing List Management
    • Marketing Automation Software
    • Marketing Calendar
    • Match & Merge
    • Mobile Optimized Emails
    • Multi-Campaign
    • Multi-Channel Attribution
    • Multi-Channel Communication
    • Multi-Channel Marketing
    • Multiple Data Sources
    • Multivariate Testing
    • Performance Metrics
    • Personalization and Behavioral Targeting Software
    • ROI Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SMS Marketing
    • SSL Security
    • Sales Analytics
    • Search Marketing
    • Search/Filter
    • Segmentation
    • Single Sign On Software
    • Social Marketing
    • Social Media Integration
    • Social Promotion
    • Source Tracking
    • Spam Blocker
    • Subscriber Management
    • Subscription Management Software
    • Tagging
    • Target Account Identification
    • Template Management
    • Third Party Integrations
    • Trend Analysis
    • User Management
    • Visitor Tracking
    • Visual Analytics
    • Visualization
    • WYSIWYG Editor
    • Web Forms
    • Website Analytics
    • Website Visitor Tracking

    Alternatives

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    4.5
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    4.2
    #2 Alternative to Ortto
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    HubSpot Sales Hub

    4.5
    #3 Alternative to Ortto
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    Intercom

    4.5
    #4 Alternative to Ortto
    Intercom is an open channel between your business and your customers—in product, in the moment, and on their terms—creat...

    Reviews

    Overall rating

    4.6 /5
    (107)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.5/5

    Already have Ortto?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 107
    Garrett
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A Great Alternative to Full-Fledged Automation Software

    Reviewed on 13/10/2018

    Autopilot is a great solution if you're looking for something to automate a sequence of emails. I...

    Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.

    Pros

    It seems to me that Autopilot does only one thing - but it does that one thing REALLY well. I tested Autopilot briefly for a few weeks as an alternative to the drip program functionality in our Marketing Automation software. I was extremely impressed with how easy it is to build a drip program (called a "Journey" within Autopilot), as well as with the breadth of logic and functionality offered. Autopilot really sets itself apart with some amazing - seriously amazing - integrations and functionality that our Automation platform doesn't offer, such as sending SMS text messages or physical postcards.

    I really like that Autopilot offers in-app chat support, and that you generally don't need to wait longer than 5 minutes to get someone to help you out.

    Cons

    During the few weeks I tested Autopilot, I found a few issues that prevented me from really continuing to use the software for my use-case. The integration with Salesforce was clunky and un-intuitive, and most concerningly, it seemed that when the platform saw leads that already existed in Salesforce, it would stop them from progressing through the drip program. This was a real frustration, and I ended up just disconnecting Autopilot from the CRM in order to finish my test.

    Another concern we had was that after testing the emails I had configured using mail-tester.com, there was an error identified that could only be resolved by getting a dedicated IP address - something which adds a significant additional monthly cost to the cost of the program.

    Kate
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A great tool, with great visual cues, powerful automation and integrations

    Reviewed on 26/02/2020

    Great platform, easy to learn and use, engaging for the team, awesome customer support, truly...

    Great platform, easy to learn and use, engaging for the team, awesome customer support, truly helpful content.

    No regrets. It's perfect for teams that are just starting out.

    Pros

    Because of the visual workflow (or journeys, as they appropriately call them) builder, this is an easy platform to catch on to. Getting the team to dive in and build our or edit journeys is quick and simple and doesn't require two days of reading documentation and tutorials to understand. Autopilot has done an amazing job of making the building of the workflows collaborative as well. Being able to annotate, comment, add images etc helps not only the team understand the goals, but is killer for reminding you why you built something the way you did a month later.

    The email, CRM, Slack integrations are all easy to set up and use as well.

    Cons

    I believe they are working on it since there have been a lot of updates recently, but the email manager could use a bit more love - it just doesn't stand out as well against the rest of the platform. Building and editing an individual email is simple enough, but managing the full list can be tricky.

    The reporting on the messaging bot is also lacking - but that feature is easy to use and helpful. It's easy to trust that they will continue to improve this.

    Alternatives Considered

    Mailchimp and HubSpot Sales Hub

    Reasons for Switching to Ortto

    The visual designer and the confidence that I could get up and running fast enough.
    Leni
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Autopilot is going the wrong direction

    Reviewed on 17/11/2022

    I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited...

    I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited about the new platform. The data integration and visualisation was promising. I was shocked when they rebranded to Ortto after so many years out of the blue, and even though the new platform does have really nice features, overall it has way too many bugs and shows inconsistent results all the time, making it worthless for KPI measurement. I am also not a big fan of how they have changed long time features, like dropping integration with Typeforms and locking in features, like removing SMS integration with Twilio, for example, forcing us to buy expensive SMS packages from them.Also think the new limits are too low. The email "allowance" is low, and you will end up paying extra every month.

    Pros

    Interface and automation capabilities. It's clean, easy on the eye and most of the time, easy to find what you're looking for.

    Cons

    The new platform has huge number of bugs and it's showing inconsistent data. Even within the app itself, you will see different results in different parts of the platform. Some results are very inconsistent, like for example, WooCommerce sales for a campaign reporting a much different number than the campaign.

    Response from Ortto

    Hi Leni,

    Thank you for leaving a 4-star review. We are happy to hear you are enjoying Ortto's interface and automation capabilities.

    Our Support team has been in touch in regard to the data inconsistencies you were seeing, we are here to help if these problems persist.

    We do have a Typeform integration available to our users, you can find more information about this here: https://ortto.com/integrations/typeform/

    If you would like to set up a demo to walk through the Ortto platform and discuss features like SMS, please reach out to our team on chat or [email protected] We would love to show you around the platform and ensure you are able to make the most of all of Ortto's features and capabilities.

    Thank you for being an Ortto customer.

    Aleksandr
    Overall rating
    • Industry: Computer Software
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Does not worth it's money

    Reviewed on 25/04/2021

    Overall, Autopilot seems to lag behind of Intercom in a term of features, developer support,...

    Overall, Autopilot seems to lag behind of Intercom in a term of features, developer support, documentation, and adoption. There are much less how to's, and it is rarely discussed on the internet.
    In my opinion, it is poorly priced in a terms of proce-features.
    I'd keep an eye on it as it may be able to make a leap and offer full-fledged solution. It is not there yet.

    Pros

    I can not withstand the temptation to compare Autopilot to Intercom. So.. 2 rewievs in 1?
    It is somehow more stable than Intercom and overall offers a bit smoother experience. API server are bit more stable, less 500.
    Dashboard is ... standard. I mean at some point Autopilot and Intercom dashboards become prety much the same having the main differences in namings.
    Autopilot have journeys which are the same as Intercoms lifecycles (onboardings), there are the same chats, same integrations, same conversation channels.
    API recently got a long awaited updated and email is no longer the sole unique key - the thing that drove a number of customers including me away, because sometimes it is required to have different customers with a same email or without email at all. Well, now it is fixed.

    Cons

    Autopilot offers no client libs except for JavaScript. You want to use it - you write your own client library, this is something you better keep in mind if your scenario includes server side events.
    It's API is somewhat cumbersome to understand.
    The technical support is a bit better that Intercoms, but I can not say it was of a much help.
    Probably the biggest issue we faced with autopilot is constant feeling that product developers would prefer not to meet client's need, they are living in a world where clients solve their problems on their own.
    Ivory tower one could say, huh?

    Alternatives Considered

    Customer.io and Intercom

    Reasons for Switching to Ortto

    It looked cheaper and more robust at the time the decision was made.
    Leonardo
    Overall rating
    • Industry: Legal Services
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Solid tool

    Reviewed on 22/08/2022

    Pros

    I love the email automation and how "complex" it can get if you want it to! The support is great.

    Cons

    Still waiting to get transferred from the old version they had with the new one - to be done by end of year I hope.

    Showing 5 reviews of 107 Read all reviews

    Ortto FAQs

    Below are some frequently asked questions for Ortto.

    Ortto offers the following pricing plans:

    • Starting from: $29.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Ortto pricing scales with you as you grow Free $0/Month Campaign $29/month Pro $99/month Business $299/month *3 month money-back guarantee on all paid plans *50% off any paid plan for not-for-profit or early-stage startups (criteria apply)

    Ortto has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Ortto supports the following languages:

    English

    Ortto supports the following devices:

    Ortto integrates with the following applications:

    BigCommerce, Calendly, Google Ads, Gorgias, Instapage, LiveChat, Lob, Meta for Business, Pipedrive, PrestaShop, Recurly, Salesforce Sales Cloud, Segment, SendGrid, Shopify, Slack, Stripe, Twilio, Typeform, WooCommerce, Zapier, Zendesk Suite

    Ortto offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

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