
About Efficy CRM
At last, a CRM solution that truly adapts to your needs...
Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.
Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.
Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM.
Pricing starting from:
€20.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Efficy CRM
Key benefits of Efficy CRM
• Offers a 360° view of your customer data
• Centralizes all your customer data in one place
• Automates your day-to-day administrative activities, giving you more time for what really matters
• Helps simplify and manage all aspects of project planning
• Stores all your documents with unlimited space
• Available at any time, anywhere, on any device
Business size
Deployment
- Cloud-based
- On-premise
Markets
Andorra, Argentina, Austria, Belgium, Bolivia, Brazil, Switzerland, Chile, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Guernsey, Greece, Croatia, Hungary, Ireland, Italy, Jersey, Luxembourg, Monaco, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Russia, Sweden, Slovakia, Turkey, Uruguay and 31 others
Supported Languages
Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish and 18 others
Pricing starting from:
€20.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Efficy CRM
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Features
Total features of Efficy CRM: 141
Alternatives
Salesforce Sales Cloud

SuiteCRM

monday.com

Dynamics 365 Sales

Reviews
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- Industry: Financial Services Software
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dreamed of a fully-fledged, userfriendly CRM? Found it!
Reviewed on 19/01/2018
Clear visibility on commercial pipeline, on client touch points (360° view)
Clear visibility on commercial pipeline, on client touch points (360° view)
Pros
-User-friendliness, very easy to explain to Sales people, powerful search engine and speedy responsiveness: boosts users' adoption!
-Fully-fledged: it has all the features of the big ones , at a lesser cost
-Limited to no IT needed, which makes it easily accessible for SMEs
-More than a CRM: upload & download functions, digital documents & templates, Sales Gamification App, great Dashboarding with Cliksense...
Cons
Very little to say: project went smoothly and in a very short time frame, the Efficy team is very involved and responsive, in less than 2 months the Sales team adoption is already high.
Waiting eagerly for the App!!!
- Industry: Chemicals
- Company size: 11-50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Efficient small to mid-size company CRM
Reviewed on 28/02/2022
FLuid, simple to use, easy to configure.
FLuid, simple to use, easy to configure.
Pros
Easy to deploy, many standard features that can be easily tweaked but not too many, very complete KPI module easy to deploy on your own.
Cons
Not enough thought was put on multilingual environments (given that our software was developed in France before this company merged with Efficy).
Reasons for Choosing Efficy CRM
1 year ago.Reasons for Switching to Efficy CRM
pricing, value for money, not too complicated, satisfying proof of concept with commercial team, easy to useResponse from Efficy
Hi Annelies and thank you for your review
Ease of deployment is one nice advantage of our solutions. And concerning multilingual features, I think you're speaking about INES CRM which wasn't completely multilingual, you're 100% right.
For you to know, Efficy CRM is now available in 23 languages, even with non roman alphabets.
Thanks again and see you soon ;-)
The Efficy Team
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great tool for team & task coordination
Reviewed on 28/02/2022
Better functionality within the team, as tasks are very well distributed and there is an awareness...
Better functionality within the team, as tasks are very well distributed and there is an awareness of what everybody is working on.
Pros
The agenda is its most useful tool, which allows you to create, share and allocate different tasks across different colleagues. It is my preferred tool for task distribution within my team and beyond - allowing for outstanding micromanagement. It makes a very transparent and official gadget.
Cons
The client profiles are a bit of a headache to create at first, as it does not seem very intuitive - f.ex., everything involving creating and editing links. It does improve with time, however. Having "Male" as a predetermined gender choice, thus creating a bias that is difficult to overcome if many profiles must be created in a short period of time (i.e. making it more difficult to pay attention to each time the gender is selected). Making the choice non-binary would also improve the tool overall.
Response from Efficy
Hola Alejandro,
And thank you for your review.
As you say, integration with Outlook for agenda and emails is super useful.
Concerning your cons, thanks for giving us some feedback from the fields. Even if we're the first Efficy users, we can't think about everything. And I'll make sure our R&D teams get your comment on that.
Co-creation is in our DNA.
Thanks again
The Efficy Team
- Industry: Packaging & Containers
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Efficy is more than just an application to use for CRM. Also able to improve business...
Reviewed on 11/05/2017
Knowledge.
Less independent from people / departments.
Increasing speed in commercial processes.
Mut...
Knowledge.
Less independent from people / departments.
Increasing speed in commercial processes.
Mutual goals spread out through the company.
Output more professional.
Better developed marketing instrument.
Pros
The integration with your email programm. So this makes it extremely easy to store the most useful information about the companies you work with. Customers, suppliers, influencers, etc. Efficy is extremely flexible in connecting subjects (all kind of subjects) to each other in order to create a mutual insight in the matters you are dealing with. To store data is one thing, but to make information from that data is another one. Efficy enables you to extract and create views that you haven't been aware of before using Efficy.
By using and defining the different opportunities, we have experienced that Efficy supports and improves different business processes. For instance a Project with different companies, and contacts, multiple internal Efficy users, requiring adequate documentation, can be well supported with different Efficy functionalities. Communication and sharing information is Always a difficult part of the working process, in all circumstances. Efficy is very helpful to close the circle.
Cons
Efficy is very flexible, it often offers many different ways to receive your goal. This makes it sometimes difficult for users to explain the steps that have to be taken. If a user gets more experienced and has the confidence in using Efficy, this flexibility becomes an asset. We have focussed on one solution in our education programm. The faster learning users were asked to take notice of this in order to avoid confusion.
- Industry: Education Management
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Efficy CRM provides access to your contacts, actions, projects with a link to your agenda
Reviewed on 24/05/2017
To get all information needed in a single software.
It helped be get better organised.
To get all information needed in a single software.
It helped be get better organised.
Pros
Ready to use CRM with all functions included.
I am giving Soft Skills training and I am working with a lot companies with different type of contact within the company (HR, project manager, Team manger, and workers). Efficy allows me to keep track of each action, meeting or training day thanks to the link and direct access to the action list and agenda. Furthermore it allows me to sort my activities within the Sales opportunity manager and the Project manger so that I can have a clear view on all my upcoming activities.
I can access my database from anywhere using any king of devices (laptop, Ipad, cell phone).
Not only my actual training types but the business (or private) interests of my contacts can be sorted in the Profile manager in order to send targeted emailing.
There is no need to introduce too many data in the system as you can import your emails or send it directly from the application.
All data can be exported in Excel, sorted directly on the screen (you can even design your own screen yourself thanks to the custom view editor). A powerful query system is also included to extract data as you wish.
Cons
There are so many functionalities that you need someone to help you explore them all. It is sometime hard to know where to find the relevant information in order to use a more complex functionality.
Efficy CRM FAQs
Below are some frequently asked questions for Efficy CRM.Q. What type of pricing plans does Efficy CRM offer?
Efficy CRM offers the following pricing plans:
- Starting from: €20.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Efficy CRM Starter : €20/user/month Efficy CRM SMB : €40/user/month Efficy CRM Enterprise : €60/user/month Efficy CRM Corporate: €80/user/month All plans include * Common functionalities (CRM) Full management of sales opportunities and contacts 360º visualisation of the sales funnel Task and agenda management Mobile application KPIs Outlook / Gmail integration Unlimited storage Create and save customised fields and views Efficy connect (API, import / export) Advanced search engine Documentation and report management (both sales and tasks) * Support Real-time assistance And also via email and telephone * Email Marketing Templates Campaigns Module Synchronisation with marketing automation tools
Q. Who are the typical users of Efficy CRM?
Efficy CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Efficy CRM support?
Efficy CRM supports the following languages:
Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish
Q. Does Efficy CRM support mobile devices?
Efficy CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Efficy CRM integrate with?
Efficy CRM integrates with the following applications:
ACTITO, BlueMind, Connective eSignatures, Creditsafe, DigDash, DocuSign, Flexmail, Gmail, Google Docs, Kiamo, Mailchimp, Mailjet, Mapotempo Web, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Nomination, Plezi, Qlik Catalog, QlikView, Universign, Vocalcom, Yousign, altares-ExpoConnect
Q. What level of support does Efficy CRM offer?
Efficy CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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