Meltwater Overview
What is Meltwater?
As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.
Sift through news stories, social media postings, and many other media types so that you can monitor everything relevant to your brand, competitors, and industry. Our innovative AI-driven media monitoring technology, in conjunction with our global network of partnerships, provides our clients access to content on a local, national, and global level.
Powered by the largest content database in the industry, our reports clear the clutter to bring you actionable insights. We understand that every organisation has different KPI’s when it comes to measuring results. Using our extensive range of metrics, clients can customise the service to their needs to better understand their return on investment and results.
Meltwater Overview
Pricing
Pricing options
Pricing is modular and offered upon request.
Meltwater Features
Media
Meltwater Reviews
Meltwater Reviews
best monitoring media software
best tool for monitoring media outlets in latin america!
Great for customer engagement and as CRM tool
For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.
Deceptive business practices and horrible customer service
Avoid this company at all costs. They have unethical and deceptive business practices.
An acceptable tool that allows us to track our Media impact
An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.
One tool that does almost everything we need
We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.
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best monitoring media software
Pros
sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.
Cons
i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.
Great for customer engagement and as CRM tool
For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.
Pros
The CRM tool is amazing at collating and managing all social media into a chronological timeline.
What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.
Cons
I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.
Deceptive business practices and horrible customer service
Avoid this company at all costs. They have unethical and deceptive business practices.
Pros
It's easy to use and offers a robust contact list for reporters and media outlets. The daily reports are also helpful in seeing media mentions and areas of interest.
Cons
The customer service and their business practices are just unethical and deceptive. I caution anyone who is considering meltwater to understand that they will be automatically renewed for the next year if they don't give 90 days notice. Where is this listed? In a URL you have to click on that's buried in your agreement they send you. They don't separate it out, highlight it, or tell you anywhere else. Their customer service and management couldn't care less that they dupe you into another year at thousands of dollars. I wouldn't give this company the time of day, let alone my business ever again. Avoid at all costs.
An acceptable tool that allows us to track our Media impact
An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.
Pros
A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.
Cons
the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.
One tool that does almost everything we need
We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.
Pros
The dashboard for easy monitoring of our media and social coverage.
Cons
They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.
Response from Meltwater
Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.
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Meltwater Pricing
Meltwater Pricing
Pricing is modular and offered upon request.
Pricing is modular and offered upon request.
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Meltwater Features
Meltwater Features
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Categories
Categories
Additional information for Meltwater
Additional information for Meltwater
Key features of Meltwater
- Automated content scheduling
- Content curation
- Custom Facebook tabs
- Customizable social media reports
- Facebook marketing analytics
- Facebook marketing campaigns
- Facebook promotions
- Filters by topic, social media channel, language, geography
- Listen dashboard & influencer identification
- Organize audiences into groups
- Over 300 million social media conversation
- Research historical discussions
- Respond to tweets and comments
- Schedule communications
- Social CRM
- Social conversation volume, sentiment, and trends
- Social media analytics
- Social media calendar
- Social media campaign dashboard
- Social media management
- Track ongoing conversations
Benefits
Listen: Gain insight into more than 275,000 global online news sources, Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.
Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.
Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.
Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.
Meltwater FAQs
Meltwater FAQs
Below are some frequently asked questions for Meltwater.
Q. What type of pricing plans does Meltwater offer?
Meltwater offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Pricing is modular and offered upon request.
Q. What are the main features of Meltwater?
Meltwater offers the following features:
- Automated content scheduling
- Content curation
- Custom Facebook tabs
- Customizable social media reports
- Facebook marketing analytics
- Facebook marketing campaigns
- Facebook promotions
- Filters by topic, social media channel, language, geography
- Listen dashboard & influencer identification
- Organize audiences into groups
- Over 300 million social media conversation
- Research historical discussions
- Respond to tweets and comments
- Schedule communications
- Social CRM
- Social conversation volume, sentiment, and trends
- Social media analytics
- Social media calendar
- Social media campaign dashboard
- Social media management
- Track ongoing conversations
Q. Who are the typical users of Meltwater?
Meltwater has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does Meltwater support?
Meltwater supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Q. Does Meltwater support mobile devices?
Meltwater supports the following devices:
Android, iPhone, iPad
Q. What other apps does Meltwater integrate with?
Meltwater integrates with the following applications:
Rippling
Q. What level of support does Meltwater offer?
Meltwater offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support
best tool for monitoring media outlets in latin america!