Appointy Overview
What is Appointy?
Appointy is a simple, functional and power scheduling software designed to help you grow and manage your business. Appointy allows you to accept appointments online, send automated email/ sms reminders, integrate with social media and Google Calendar, accept online prepayments, create deals & discounts and much much more.
Appointy supports 100+ verticals. No matter what the size of your business, we have a plan designed specifically for you. Find out why over 75,000 businesses around the world trust Appointy. Our basic plan is free for you forever. Register now!
Appointy Overview
Pricing
Pricing options
14-day free trial, no credit card required.
Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).
Appointy Features
Media
Appointy Reviews
Appointy Reviews
Stop reading reviews and just get Appointy!
Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!
Getting worse by the day
This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.
We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;
Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.
Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.
Great Product
Overall, this is a great product. I love the chat feature they have and the staff is knowledgeable. Their response time is quick and they are always able to help with whatever I need.
Long Term Customer - Appointy Supports Our Entire Business
Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.
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Great Appointment Software with UI Issues
Pros
The core functionality of the software is impressive and full of features when considering the value. We love the fact we can manage an entire team and setup appointments with customers easily. We can also add custom questions to specific services to collect vital pre-call information.
Cons
The UI is cramming a lot of features into one place. It takes many clicks to get from one place to another or find your way around. I guess that's a side-effect of providing so much for a low monthly price point. Luckily, there is an improved v4.0 UI coming soon that promised a better experience. *fingers crossed*
Stop reading reviews and just get Appointy!
Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!
Pros
The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution.
This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!
Cons
Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again!
Other than that, the customization to make it look more like a whitebox product is a little lackluster.
Getting worse by the day
This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.
We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;
Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.
Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.
Cons
If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.
Great Product
Overall, this is a great product. I love the chat feature they have and the staff is knowledgeable. Their response time is quick and they are always able to help with whatever I need.
Pros
I like Appointy because it take the worry out of scheduling students for tutoring sessions and it's easy for parents to use. This product helps to ensure we are not overbooked which is very important due restrictions with social distancing. The software also gives us the flexibility to cancel and reschedule sessions with ease. One other thing I really like is being able to control how many sessions parents can schedule each week.
Cons
The thing I like least about the software is that it is not user friendly when trying to set up additional seats on the administrative side.
Long Term Customer - Appointy Supports Our Entire Business
Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.
Pros
Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software.
Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.
Cons
The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).
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Appointy Pricing
Appointy Pricing
14-day free trial, no credit card required.
Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).
14-day free trial, no credit card required.
Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).
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Appointy Features
Appointy Features
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Categories
Categories
Additional information for Appointy
Additional information for Appointy
Key features of Appointy
- "Thank You" messages
- Appointment pre-payments
- Appointment reminders via SMS or automated call
- Appointment rescheduling
- Automatic appointment assignment
- Automatic client verification
- Booking widget for business websites
- Business analysis reports
- Calendar syncing & personalization
- Capacity booking
- Custom forms
- Customer ratings / feedback collection
- Customer relationship management (CRM)
- Email customization
- Email marketing tool
- Facebook integration
- Google Calendar syncronization
- Guest login
- International timzone detection
- Multiple service booking
- Payment gateway integrations
- Precision scheduling
- Preferred staff member selection
- Real-time notifications
- Receipt customization
- Recurring bookings
- Resource scheduling
- Service-level time interval controls
- Staff and manager logins
- Zapier integration
Benefits
Appointy FAQs
Appointy FAQs
Below are some frequently asked questions for Appointy.
Q. What type of pricing plans does Appointy offer?
Appointy offers the following pricing plans:
Starting from: $19.99/month
Pricing model: Free, Subscription
Free Trial: Available
14-day free trial, no credit card required. Free plan - for 1 staff, 5 services, and unlimited bookings. Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly). Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly). Enterprise Plan - multi-location business: from $59.99/month (billed annually).
Q. What are the main features of Appointy?
Appointy offers the following features:
- "Thank You" messages
- Appointment pre-payments
- Appointment reminders via SMS or automated call
- Appointment rescheduling
- Automatic appointment assignment
- Automatic client verification
- Booking widget for business websites
- Business analysis reports
- Calendar syncing & personalization
- Capacity booking
- Custom forms
- Customer ratings / feedback collection
- Customer relationship management (CRM)
- Email customization
- Email marketing tool
- Facebook integration
- Google Calendar syncronization
- Guest login
- International timzone detection
- Multiple service booking
- Payment gateway integrations
- Precision scheduling
- Preferred staff member selection
- Real-time notifications
- Receipt customization
- Recurring bookings
- Resource scheduling
- Service-level time interval controls
- Staff and manager logins
- Zapier integration
Q. Who are the typical users of Appointy?
Appointy has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does Appointy support?
Appointy supports the following languages:
Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Q. Does Appointy support mobile devices?
Appointy supports the following devices:
Android, iPhone
Q. What other apps does Appointy integrate with?
Appointy integrates with the following applications:
Authorize.net, Egnyte, Facebook, LeadsBridge, PayPal, Smith.ai Chat, Squarespace, Wordpress, Wordpress, Workato
Q. What level of support does Appointy offer?
Appointy offers the following support options:
Online Support, Phone Support, FAQs, Knowledge Base, Video Tutorials, Forum
