About Zoho Subscriptions

Zoho Subscriptions is for growing subscription businesses that are looking to automate the entire subscription management process without any hassle.

Right from the moment a customer subscribes to your service/product, Zoho Subscriptions sends invoices, charges them on renewals, sends payment thank you notes, notifies you and your customers if a payment fails, retries these payments and repeats all of this over and over again, until their subscription expires. And it does all of this automatically.

Experience Level: Beginner to advanced
Business Size: Small to medium businesses
Happy Customers: LogiNext, EuroBox, HeadApp, Mobile Loyalty, Opiniion etc.

Pricing starting from:

$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zoho Subscriptions

- Set up your products: add pricing plans, addons, and coupons to each plan and manage them from a central portal.
- Automate billing for each subscription. Zoho Subscriptions sends out invoices on your behalf, prorates subscriptions, and bills customers automatically.
- Manage everything related to your customer subscriptions from a centralized portal.
- Using Client Portal, let your customers control their subscriptions by paying for invoices, updating personal/business, card and bank details, and rating your service.
- With Retry Settings (Dunning Management,) efficiently manage involuntary failed payments by setting number of retries, and notifying customers before their cards expire.
- With multiple payment gateways integrations and payment options, simplify your payment collection process for different customer groups.
- Stay in the know of your business' health with important subscription metrics like MRR, chhurn rate, and activations & cancellations available right from the dashboard, adding to 30+ analytic reports.
- Set up a sandbox (test) account, where you can test all your business use-cases in a safe environment. This way you can understand how Zoho Subscriptions and its features work.
- Zoho Subscriptions' accounting integration with Zoho Books involves zero effort. Simply sign in to your Zoho Books account and find your customers and all transactions related to their subscriptions instantly available in Zoho Books. Keep track of your expenses, automatically categorize bank transactions and do much more to get a complete picture of the health of your business.
- If you’re a developer looking for different options for integration, we got you all covered with our REST APIs and Webhooks.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Australia, Brazil, Canada, Germany , Spain, France, United Kingdom, India, Italy, Mexico, Saudi Arabia, United States

Supported Languages

Chinese, Dutch, English, French, German , Italian, Japanese, Portuguese, Spanish, Swedish

Pricing starting from:

$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Zoho Subscriptions Software - Zoho Subscriptions analytics
Zoho Subscriptions Software - Zoho Subscriptions active customers
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Zoho Subscriptions Software - Zoho Subscriptions active customers
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Zoho Subscriptions Software - Zoho Subscriptions active customers
Zoho Subscriptions Software - Zoho Subscriptions transactions

Features

Total features of Zoho Subscriptions: 71

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Portal
  • CRM Software
  • Cancellation Management
  • Client Portal
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Security
  • Data Visualization Software
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Management Software
  • Email Templates
  • Estimating
  • Expense Tracking
  • Financial Management Software
  • In-Person Payments
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • PCI Compliance Software
  • Payment Processing Services Integration
  • Payment Processing Software
  • Product Catalog
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Subscription Management Software
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management Software
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Usage Tracking/Analytics

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Reviews

Overall rating

4.5 /5
(86)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
4.1/5

Already have Zoho Subscriptions?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 86
Ari
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top Notch Subscription Service

Reviewed on 29/04/2019

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but...

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.

Pros

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Cons

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Joe
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A good Subscriptions solution

Reviewed on 10/12/2020

When it comes to subscriptions software, there are not many good choices out there, and the monthly...

When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations

Pros

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Cons

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Response from Zoho

Hi Joe,

Thanks for taking the time to review Zoho Subscriptions!

Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here:

https://www.zoho.com/subscriptions/api/v1/

If you have any other questions, feel free to get back to us at [email protected]hosubscriptions.com

Regards,
Harikrishna
The Zoho Subscriptions Team

Sebastian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Reviewed on 15/11/2015

Ashley
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy and efficient

Reviewed on 31/05/2019

We have been using Zoho subscriptions for about a year now and so far so good. We have had some...

We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Pros

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Cons

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Chris
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great Potential but a Few Key Failures

Reviewed on 30/05/2019

We offer subscriptions to our services to make it easier for customers to access agency services...

We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.

Pros

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Cons

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

Showing 5 reviews of 86 Read all reviews

Zoho Subscriptions FAQs

Below are some frequently asked questions for Zoho Subscriptions.

Zoho Subscriptions offers the following pricing plans:

Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee. Free plan: $0 per month billed annually - 20 subscriptions, 1 user. Basic plan: $49 per month billed annually - 500 customers, 3 users. Standard plan: $99 per month billed annually - 2000 customers, 5 users. Professional plan: $249 per month billed annually - 5000 customers, 10 users. Discounts are available for non-profit organizations. Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.

Zoho Subscriptions has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Zoho Subscriptions supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish

Zoho Subscriptions supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zoho Subscriptions integrates with the following applications:

2Checkout, Authorize.Net, Avalara, Box, CSG Forte, Dropbox Business, Evernote Teams, Gmail, Google Analytics 360, Google Drive, Google Workspace, Joomla, Microsoft 365, Microsoft Outlook, OneDrive, PayPal, Pi., Razorpay, Slack, Strikingly, Stripe, Twilio, Unbounce, WePay, Weebly, Wix, WordPress, Worldpay, Zapier, Zendesk Suite, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Desk, Zoho Docs, Zoho Flow, Zoho Inventory, Zoho Mail, Zoho Sites, Zoho WorkDrive

Zoho Subscriptions offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Zoho Subscriptions.