Copper

4.4 (582)
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The CRM designed for Google Workspace

About Copper

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 30,000 businesses in over 110 countries.


Key benefits of Copper

• Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's Google Workspace integration (Gmail, Google Calendar, Docs, etc.).

• Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

• Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

• Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

• Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

• Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

• Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

• Work from anywhere. There's both an Android and iOS mobile app.

• Get more out of your tools. Copper integrates with thousands of other popular apps & platforms.


Images

Copper Software - Copper is the only CRM recommended by Google
Copper Software - Seamless integration with your Gmail inbox means no time spent on data entry
Copper Software - Easy drag-and-drop functionality helps you visualize and manage your opportunities
Copper Software - Copper Chrome extension means you never have to leave your inbox to CRM
Copper Software - Integration with your Google Calendar delivers important context before every meeting
View 6 more
Copper video
Copper Software - Copper is the only CRM recommended by Google
Copper Software - Seamless integration with your Gmail inbox means no time spent on data entry
Copper Software - Easy drag-and-drop functionality helps you visualize and manage your opportunities
Copper Software - Copper Chrome extension means you never have to leave your inbox to CRM
Copper Software - Integration with your Google Calendar delivers important context before every meeting

Not sure about Copper? Compare with a popular alternative

Copper

4.4 (582)
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Starting Price

$29.00
month
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month

Pricing Options

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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(582)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.5/5
Customer Support Software
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 582
Andrew
Andrew
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great CRM for Gmail users

Reviewed on 25/02/2020

Pros

It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.

Cons

The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).

Alternatives Considered

Pipedrive

Reasons for Choosing Copper

Recommendation of a friend.

Switched From

Trello

Reasons for Switching to Copper

Gmail integration

Response from Copper

Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks!

Janna
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Copper is helping me keep track of my customers

Reviewed on 02/04/2020

Overall it has been helpful to keep track of my contacts. I wish that there were more features for...

Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.

Pros

I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.

Cons

It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Copper

Mailchimp was really just my email list and I couldn't use it as a proper CRM to keep track of leads and projects, etc.

Switched From

Mailchimp

Reasons for Switching to Copper

Syncing to gmail automatically.
Bronwyn
Overall rating
  • Industry: Construction Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Copper Has Failed

Reviewed on 03/09/2019

A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer...

A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer service has fallen short. What we were promised is not what we have received. It is too bad, because I love a lot of the features.

Pros

It is easy to use, once you get the hang of it. Good customization. Phone App. Copper integrates with all things Google.

Cons

The Software isn't solid!
In a matter of 6 weeks the CRM has had 2 major malfunctions, called "bugs" according to Copper support staff.
1)People Records Malfunction - I am the admin of this software and the person responsible for uploading 28 years of Legacy Data (all of our customer records). In attempting to update some of the outdated contact info changing phone numbers and addresses, emails etc. which I populated into Copper from various spreadsheets, work order lists, Quick Book records, and email contact lists. The "People" records began to malfunction; phone numbers literally began jumping around. Example, I would open someone's customer's record and another customers number would populate, I would end up calling the wrong customer. Copper engineers have been "working" on this for a month, still no fix.
2.) Opportunity Pipeline Malfunction - Imports are mapping to the wrong Pipeline. I have hundreds of business opportunity records, Google sheet based spreadsheets, that I am attempting to import (bulk) thousands of cells of data to the CRM, despite properly mapping the import (correct methods on my part) this crucial business information imports to the wrong pipeline & tons of data is lost in the process. This is huge, if you can't import and map your customers spreadsheet records (bulk) you have to hand enter each record. What should take 5 mins will take days/weeks/months! This has been going on for over a week now, and no one at Copper seems to care.

Response from Copper

Thank you for the honest review, Bronwyn. This is beyond helpful and we'll be taking your feedback to the team and look into improving where we were unable to provide a stellar user experience for you.

Terry
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

easy to use, decent value

Reviewed on 02/02/2022

Good. The support is good. I havent taken enough time to really understand how to maximize it.

Good. The support is good. I havent taken enough time to really understand how to maximize it.

Pros

Easy to get started. Easy to import. Easy to learn with good documentation.

Cons

Not being able to have an attachment to a group email. No SMS tracking. Appointment reminders are email. There has to be a better way. It is pretty expensive when you add in the cost of gSuite, per seat.

Kamatara
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Daily Use = Time Saved

Reviewed on 20/02/2020

Time management, task management, contact information, opportunity pipelines, email logs, project...

Time management, task management, contact information, opportunity pipelines, email logs, project logs, contracts and calling management.

Pros

I love being able to read my teammates emails to our clients so when I speak to that client, I can see what was said or offered or attached. Then we are a united front in communication with no extra time spent.

Cons

I haven't experienced anything yet that I don't like.

Response from Copper

Love that you're saving a ton of time with Copper, Kamatara!

Showing 5 reviews of 582 Read all reviews

Copper FAQs

Below are some frequently asked questions for Copper.

Copper offers the following pricing plans:

  • Starting from: $29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. Basic: $23 per user per month (billed annually) Professional: $59 per user per month (billed annually) Business: $99 per user per month (billed annually)

Copper has the following typical customers:

2–10, 11–50, 51–200, 201–500

Copper supports the following languages:

English

Copper supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Copper integrates with the following applications:

AWeber, Adobe Commerce, Asana, Constant Contact, Docusign, Dropbox Business, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Google Forms, Google Voice, Google Workspace, Grow, HubSpot Marketing Hub, Intercom, JustCall, Keap, Mailchimp, MailerLite, Meta for Business, Operations Hub, Outfunnel, Outreach, PandaDoc, PersistIQ, Proposify, QuickBooks Online, Reply, SendPulse, Slack, Smartsheet, Surfe, TimeHero, Tray.io, Trello, Twitter/X, Typeform, VOGSY, WebMerge, Wufoo, Xero, Zapier, Zendesk Suite

Copper offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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