Copper

The CRM designed for Google Workspace

4.4 /5 (423 reviews) Write a Review!

Copper Overview

What is Copper?

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Copper Overview

Pricing

Starting from
$25.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Maximum of 3 seats.
Professional: $59 per user per month (billed annually)
Business: $119 per user per month (billed annually)


Copper Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot:

Copper Reviews

Copper Reviews

Overall rating
4.4
/
5
Excellent
252

Very good
116

Average
26

Poor
16

Terrible
13

Value for Money
4.1
Features
4.1
Ease of Use
4.5
Customer Support
4.3
87% recommended this app
Scott G.

The CRM for sales team on Gsuite

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.


Pressilla D.

Good for Start Ups

Using Copper was a great start when my business was just starting up. The features are good but basic. It's worth the value for the money. But as my business expanded I needed more features and integration that it did not offer.


Bob J.

Extremely Limited

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my business and did very little to help organize contacts/meetings/notes as I required. Also needed to be able to filter/search for data.

Overall, it lacked customization.

Wanted to add custom fields like birthdates. This proved impossible, as the date field required input via pop up calendar, so you'd have to click through every month to get back to January 1 1965. I talked to their support people for a total of 3 hours and the conclusion of it all was "the software can't do that and we're not going to implement that unless a ton of people ask for it." That should have been a red flag because it just got worse.

Importing data is super annoying. If you have a google sheet you want to import, you have to download it as a CSV then re-upload it, and hope the fields match up. It also adds a bunch of tags to crap that makes a huge data mess you end up wasting hours to fix.

The dashboard is a total waste of space. There is no useful information. The People section is basically a glorified Excel spread sheet. When you export your data it grabs the fields, but leaves all of the activity notes behind, so you cannot back those

Custom filters are another massive failure. If you want to filter by X but exclude everyone who already has Y, it's impossible. I think an undergrad designed this system because it lacks advanced features severely.

If you want to set up a daily to-do queue, forget it. You might as well use paper checklist or a spreadsheet.

Another major problem is that it will pull info out of your google contacts and if you check the box for Sync with Contacts, it will completely destroy your hardwork in contacts. It deletes data out of fields, such as addresses and phone numbers. You have to pay for another software called Pieworks to fix that, but it's also terrible. A simple basic feature that should be included is not, and you have to pay yet another monthly sub for something really stupid that should be there.

It has an app for android, and it was convenient when out of the office. You can pull up the contact and if you just had a meeting with them, dictate the notes into logging a meeting. If you need to call them, just tap their phone number, and at the end of the call PW is already logging your call, just enter the notes about topics of discussion. However, the app needs improvement in terms of the dashboard, such as calendar and to do list like a call queue or other service tasks.

You have to submit tickets for every little thing. It's extremely annoying and waste of your time.

I decided to cancel this, pulled all of my data out of PW and set it up in a spreadsheet. PW is barely more than a spreadsheet with a pretty interface. It's not worth the money. You might as well use something free -- or spend the money and get a real CRM with all the features you really need.
They will not let you cancel. There is no place to remove your billing information or cancel your plan. You have to submit a ticket and hope they answer it, but more likely, they'll ignore it because they are a greedy company that ignores the requests users make on their website for changes.

They claim they are the CRM google uses, but that's not true. This is a very immature piece of software that cannot handle a serious business with specialized needs. They may have partnered with


Allison M.

Copper - CRM

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.


Verified Reviewer

More than I'll ever need

Great. It has been hassle-free and has helped us stay organized.


Scott G.
Industry: Information Technology & Services
Company size: 11-50 Employees

The CRM for sales team on Gsuite

Used Daily for 2+ years
Reviewed on 01/07/2020
Review Source: Capterra

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons

I'd like to see a better native integration with an email automation software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Pressilla D.
Industry: Insurance
Company size: 2-10 Employees

Good for Start Ups

Used Daily for 6-12 months
Reviewed on 28/11/2020
Review Source: Capterra

Using Copper was a great start when my business was just starting up. The features are good but basic. It's worth the value for the money. But as my business expanded I needed more features and integration that it did not offer.

Pros

I used copper for over 6 months before switching to another CRM. It was fairly easy to use. It integrated nicely with G-suite and my task reminders were always on point. I was able to use the pipeline easily for tracking progress within deals and the managing the contacts was quite easy as well.

Cons

It didn't integrate with Facebook which was one of my main channels for advertising. It didn't integrate with my phone system which is probably the biggest reason that I switched to another CRM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Bob J.
Industry: Insurance
Company size: 11-50 Employees

Extremely Limited

Used Daily for 1-5 months
Reviewed on 22/11/2016
Review Source: SoftwareAdvice

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my business and did very little to help organize contacts/meetings/notes as I required. Also needed to be able to filter/search for data.

Overall, it lacked customization.

Wanted to add custom fields like birthdates. This proved impossible, as the date field required input via pop up calendar, so you'd have to click through every month to get back to January 1 1965. I talked to their support people for a total of 3 hours and the conclusion of it all was "the software can't do that and we're not going to implement that unless a ton of people ask for it." That should have been a red flag because it just got worse.

Importing data is super annoying. If you have a google sheet you want to import, you have to download it as a CSV then re-upload it, and hope the fields match up. It also adds a bunch of tags to crap that makes a huge data mess you end up wasting hours to fix.

The dashboard is a total waste of space. There is no useful information. The People section is basically a glorified Excel spread sheet. When you export your data it grabs the fields, but leaves all of the activity notes behind, so you cannot back those

Custom filters are another massive failure. If you want to filter by X but exclude everyone who already has Y, it's impossible. I think an undergrad designed this system because it lacks advanced features severely.

If you want to set up a daily to-do queue, forget it. You might as well use paper checklist or a spreadsheet.

Another major problem is that it will pull info out of your google contacts and if you check the box for Sync with Contacts, it will completely destroy your hardwork in contacts. It deletes data out of fields, such as addresses and phone numbers. You have to pay for another software called Pieworks to fix that, but it's also terrible. A simple basic feature that should be included is not, and you have to pay yet another monthly sub for something really stupid that should be there.

It has an app for android, and it was convenient when out of the office. You can pull up the contact and if you just had a meeting with them, dictate the notes into logging a meeting. If you need to call them, just tap their phone number, and at the end of the call PW is already logging your call, just enter the notes about topics of discussion. However, the app needs improvement in terms of the dashboard, such as calendar and to do list like a call queue or other service tasks.

You have to submit tickets for every little thing. It's extremely annoying and waste of your time.

I decided to cancel this, pulled all of my data out of PW and set it up in a spreadsheet. PW is barely more than a spreadsheet with a pretty interface. It's not worth the money. You might as well use something free -- or spend the money and get a real CRM with all the features you really need.
They will not let you cancel. There is no place to remove your billing information or cancel your plan. You have to submit a ticket and hope they answer it, but more likely, they'll ignore it because they are a greedy company that ignores the requests users make on their website for changes.

They claim they are the CRM google uses, but that's not true. This is a very immature piece of software that cannot handle a serious business with specialized needs. They may have partnered with

Pros

Interface is OK but needs improvement. The app was convenient, but needs a better dashboard.

Cons

High cost, lack of customization and features. Have to submit tickets for any help. Lack of training videos.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Allison M.
Industry: Information Technology & Services
Company size: 2-10 Employees

Copper - CRM

Used Daily for 1+ year
Reviewed on 06/10/2020
Review Source: SoftwareAdvice

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.

Pros

Copper is a solid CRM with lots of features to help handle your sales funnel from start to finish.
You can sort/filter and run lists, export lists, and manage tracking of interactions, schedule follow ups and keep track of emails.

Cons

There are a few key features on Copper that are not intuitive/user friendly. It's not that they are difficult, but features could be better marked and highlighted as to how to do certain things on the platform. I wish it had better tracking to manage a sales team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

More than I'll ever need

Used Daily for 2+ years
Reviewed on 05/05/2020
Review Source: GetApp

Great. It has been hassle-free and has helped us stay organized.

Pros

The product is very clean and simple to use. On top of that, every little detail can be customized.

Cons

For whatever reason, support seems to be hard to reach. Any questions that come up usually take 2 days to be answered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.4/10
Based on 423 user ratings
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Copper Pricing

Copper Pricing

Starting from
$25.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Maximum of 3 seats.
Professional: $59 per user per month (billed annually)
Business: $119 per user per month (billed annually)

14-day free trial, no credit card required.

Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Maximum of 3 seats.
Professional: $59 per user per month (billed annually)
Business: $119 per user per month (billed annually)

Value for Money
4.1/5
Based on 423 user ratings
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Copper Features

Copper Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 423 user ratings
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Categories

Additional information for Copper

Additional information for Copper

Key features of Copper

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Benefits

• Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's Google Workspace integration (Gmail, Google Calendar, Docs, etc.).

• Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

• Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

• Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

• Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

• Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

• Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

• Work from anywhere. There's both an Android and iOS app.

• Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

Copper FAQs

Copper FAQs

Below are some frequently asked questions for Copper.

Q. What type of pricing plans does Copper offer?

Copper offers the following pricing plans:

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required. Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Maximum of 3 seats. Professional: $59 per user per month (billed annually) Business: $119 per user per month (billed annually)

Q. What are the main features of Copper?

Copper offers the following features:

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Q. Who are the typical users of Copper?

Copper has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Copper support?

Copper supports the following languages:

English

Q. What type of pricing plans does Copper offer?

Copper has the following pricing plans:

Subscription

Q. Does Copper support mobile devices?

Copper supports the following devices:

Android, iPhone, iPad

Q. What other apps does Copper integrate with?

Copper integrates with the following applications:

Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

Q. What level of support does Copper offer?

Copper offers the following support options:

Online Support, FAQs, Forum, Knowledge Base, Video Tutorials, Phone Support