---
description: Detailed reviews on FuseDesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare FuseDesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: FuseDesk Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [FuseDesk](/software/101227/fusedesk)

# FuseDesk

Canonical: https://www.getapp.ae/software/101227/fusedesk

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> FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more\!
> 
> Verdict: Rated **4.0/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of FuseDesk

 Access all of your Infusionsoft templates with FuseDesk and reply quicker and easier to all your customers.
 Avoid multiple usernames and passwords: your FuseDesk login is the same as your Infusionsoft login.
 View each history of emails, notes and calls in Infusionsoft and FuseDesk.
 Track all key customer support metrics to measure how well you're doing.
 Take care of your customers with full transparency.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 8 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FuseDesk
- **Founded**: 2009

## Commercial Context

- **Starting Price**: $39.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: FuseDesk pricing is $39-$59/seat/month depending on your plan. Get started with a Free FuseDesk app or schedule a free demo with our team. Easily upgrade or downgrade at any time, no long term contracts required\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Autoresponders
- CRM Software
- Call Center Management
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management Software
- Customer Communication
- Customer Database
- Customer History

## Integrations (9 total)

- ActiveCampaign
- Fix Your Funnel
- Keap
- Meta for Business
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software)
- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)
- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Front](https://www.getapp.ae/software/102177/front) — 4.5/5 (286 reviews)
4. [Froged](https://www.getapp.ae/software/2050795/froged) — 4.5/5 (56 reviews)
5. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Great Infusionsoft add-on for customer service" — 4.0/5

> **Verified Reviewer** | *29 October 2018* | Publishing | Recommendation rating: 9.0/10
> 
> **Pros**: I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.
> 
> **Cons**: If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.
> 
> Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

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### "FuseDesk : Un logiciel à privilégié" — 4.0/5

> **Anicet** | *31 October 2023* | Broadcast Media | Recommendation rating: 9.0/10
> 
> **Pros**: FuseDesk est une solution de billetterie d'assistance la plus complète que j'ai pu rencontrer. Il me permet de discuter avec mes clients en ligne afin de les servir au quotidien. Son intégration à infusionsoft nous a beaucoup aidé. Très bon pour toute entreprise.
> 
> **Cons**: Les fonctionnalités de FuseDesk sont très très limitées et le coût doit être revu en permanence.

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### "FuseDesk does the trick but I like other help desk platforms better." — 3.0/5

> **Kirsten** | *5 December 2017* | Recommendation rating: 6.0/10
> 
> **Pros**: The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.
> 
> **Cons**: I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

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### "FuseDesk : Une application pas comme les autres" — 4.0/5

> **Raymond** | *21 October 2023* | Broadcast Media | Recommendation rating: 8.0/10
> 
> **Pros**: L'intégration de FuseDesk à infusionsoft a beaucoup fait l'affaire. Il m'a permis de discuter avec mes clients en ligne et de les servir à temps, facile d'utilisation, il aide à gérer les e-mails de mes clients de façon efficace. Cette solution de billetterie d'assistance est excellente dans son ensemble.
> 
> **Cons**: D'autres fonctionnalités de ce logiciel doivent être développés si possible.

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### "Logiciels  permettant le travail  a distances et virtuelle" — 4.0/5

> **Pinhas** | *10 January 2024* | Computer & Network Security | Recommendation rating: 5.0/10
> 
> **Pros**: Veille a la sécurisé  du travail  et sa fiabilité
> 
> **Cons**: Représente  parfois  des dangers  d'isécurité

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## Links

- [View on GetApp](https://www.getapp.ae/software/101227/fusedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/fusedesk/> |
| en-AE | <https://www.getapp.ae/software/101227/fusedesk> |
| en-AU | <https://www.getapp.com.au/software/101227/fusedesk> |
| en-CA | <https://www.getapp.ca/software/101227/fusedesk> |
| en-GB | <https://www.getapp.co.uk/software/101227/fusedesk> |
| en-IE | <https://www.getapp.ie/software/101227/fusedesk> |
| en-NZ | <https://www.getapp.co.nz/software/101227/fusedesk> |
| en-SG | <https://www.getapp.sg/software/101227/fusedesk> |
| en-ZA | <https://www.getapp.za.com/software/101227/fusedesk> |

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