About FuseDesk

FuseDesk is a support ticketing solution for Infusionsoft and powerful case management that provides a multi-user ticketed support tracking system. Easy to use, powerfuly insightful for business owners and seamless for customers, this solution will help you handle your customers' emails in a more efficient way.

Key benefits of FuseDesk

  • Access all of your Infusionsoft templates with FuseDesk and reply quicker and easier to all your customers.
  • Avoid multiple usernames and passwords: your FuseDesk login is the same as your Infusionsoft login.
  • View each history of emails, notes and calls in Infusionsoft and FuseDesk.
  • Track all key customer support metrics to measure how well you're doing.
  • Take care of your customers with full transparency.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Images

    Integrated Live Chat connects deeply to your CRM empowering your team to win more customers and delight existing customers.
    Powerful FuseDesk Automation for Case Routing and Integrated Infusionsoft/Keap Automation
    Instantly login to FuseDesk with your CRM credentials helping your customer support and sales teams to have one less login!
    Easily transfer or escalate support cases between team members right in FuseDesk so the right team members get the right cases.
    FuseDesk's suite of reports help your management get the insights they need to make key decisions.
    Saved Searches in FuseDesk allow your team to quickly find exactly the cases they need based on dates, tags, departments, and more!
    Organize your FuseDesk Email and Note Templates by category giving your team access to the right template at the right time!
    View 8 more
    FuseDesk video
    FuseDesk screenshot: Integrated Live Chat connects deeply to your CRM empowering your team to win more customers and delight existing customers. FuseDesk screenshot: Powerful FuseDesk Automation for Case Routing and Integrated Infusionsoft/Keap Automation FuseDesk screenshot: Instantly login to FuseDesk with your CRM credentials helping your customer support and sales teams to have one less login! FuseDesk screenshot: Easily transfer or escalate support cases between team members right in FuseDesk so the right team members get the right cases. FuseDesk screenshot: FuseDesk's suite of reports help your management get the insights they need to make key decisions. FuseDesk screenshot: Saved Searches in FuseDesk allow your team to quickly find exactly the cases they need based on dates, tags, departments, and more! FuseDesk screenshot: Organize your FuseDesk Email and Note Templates by category giving your team access to the right template at the right time!

    Features

    Total features of FuseDesk: 60

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Administrative Reporting
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • CRM Software
    • Call Center Management
    • Call Reporting
    • Canned Responses
    • Chat/Messaging
    • Customer Database
    • Customer Experience Management
    • Customizable Branding
    • Customizable Fields
    • Customizable Reports
    • Data Import/Export
    • Email Alerts
    • Email Management Software
    • File Sharing Software
    • Help Desk Management
    • IT Asset Management Software
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat Software
    • Macros/Templated Responses
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Department/Project
    • Offline Form
    • Performance Metrics
    • Proactive Chat
    • Productivity Analysis
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Retention Management
    • Role-Based Permissions
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Website Visitor Tracking
    • Workflow Configuration
    • Workflow Management Software

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    Reviews

    Overall rating

    4 /5
    (4)
    Value for Money
    3.7/5
    Features
    4.5/5
    Ease of Use
    3.8/5
    Customer Support Software
    4.3/5

    Already have FuseDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Jeremy S.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Reviewed on 11/07/2016

    Verified Reviewer
    Overall rating
    • Industry: Publishing
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great Infusionsoft add-on for customer service

    Reviewed on 29/10/2018

    Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within...

    Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

    Pros

    I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

    Cons

    If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.

    Kirsten T.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    FuseDesk does the trick but I like other help desk platforms better.

    Reviewed on 05/12/2017

    Pros

    The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.

    Cons

    I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

    Tom H.
    Overall rating
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Help handle customer's emails quickly and professionally viewing history of emails, notes and...

    Reviewed on 16/03/2018

    Pros

    I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.

    FuseDesk FAQs

    Below are some frequently asked questions for FuseDesk.

    FuseDesk offers the following pricing plans:

    • Starting from: $39.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    FuseDesk pricing is $39-$59/seat/month depending on your plan. Get started with a Free FuseDesk app or schedule a free demo with our team. Easily upgrade or downgrade at any time, no long term contracts required!

    We do not have any information about FuseDesk features

    FuseDesk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    FuseDesk supports the following languages:

    English

    FuseDesk supports the following devices:

    FuseDesk integrates with the following applications:

    ActiveCampaign, Facebook, Keap, Slack

    FuseDesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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