Answerbase

Meet your customers’ and company's information needs

About Answerbase

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.

Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.

Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.

Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.

Pricing starting from:

$19.00/month

  • Free Trial
  • Subscription

Key benefits of Answerbase

Reduce Duplicate Inquiries
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On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate.

Identifies Valuable Content Insights
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Answerbase site owners are able to see what Q&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers.

Provides Community Driven Support
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Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover.

Q&A That Will Increase Conversions
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Q&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q&A. Answerbase’s product page Q&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster.

Dramatically Grow Search Engine Traffic
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For public customer support sites and e-commerce stores, the Answerbase Q&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported Languages

English, French, German, Spanish

Pricing starting from:

$19.00/month

  • Free Trial
  • Subscription

Images

Angie's List Answers - http://answers.angieslist.com/
E-Commcerce Module
Customer Example - http://www.bettycrocker.com/how-to/ask-betty
E-Commerce Product Page Widget
Admin/Moderator "My Work" area for assigned content
Robust moderation tools
Easy configuration
ABB Knowledge Store http://www402.abbext.com/
Admin Dashboard
Fully customize our template to your desired look and feel
View 11 more
Answerbase screenshot: Angie's List Answers - http://answers.angieslist.com/ Answerbase screenshot: E-Commcerce Module Answerbase screenshot: Customer Example - http://www.bettycrocker.com/how-to/ask-betty Answerbase screenshot: E-Commerce Product Page Widget Answerbase screenshot: Admin/Moderator "My Work" area for assigned content Answerbase screenshot: Robust moderation tools Answerbase screenshot: Easy configuration Answerbase screenshot: ABB Knowledge Store http://www402.abbext.com/ Answerbase screenshot: Admin Dashboard Answerbase screenshot: Fully customize our template to your desired look and feel

Features

Total features of Answerbase: 23

  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Automatic Notifications
  • Collaborative Workspace
  • Configurable Workflow
  • Custom Development
  • Customizable Reporting
  • Data Import
  • Knowledge Base Management
  • Online Forums
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

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Reviews

Overall rating

4.7 /5
(11)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.9/5
Customer Support
4.9/5

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Showing 5 reviews of 11
Joseph C.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product, strong feature set, great support, affordable

Reviewed on 19/10/2017

Solves major needs in an efficient and cost effective manner.

Solves major needs in an efficient and cost effective manner.

Pros

I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

Cons

There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.

Christiaan P.
Overall rating
  • Industry: Sports
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome customer service! Thank you!

Reviewed on 23/11/2019

From the first demo to the implementation of our instance, the AnswerBase team were super helpful...

From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering! Great working with the AnswerBase team and I would certainly recommend this platform.

Pros

1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us.
2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective.
3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point.

Cons

1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving.
2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added.
3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful.

Nicolas B.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very good Support and easy to use

Reviewed on 18/07/2016

We are a small company that offer a range of technical products (software and hardware) in the...

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Pros

- Transparent pricing models
- Outstanding customer support
- Meeting customer needs
- Platform up and running in less than a day
- Good API that allows integration in other apps
- High quality software (very few minor bugs in the system)

Cons

I really do not have a lot to complain about.
- The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Response from Lumin Creative

Hi Nic,

Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon!

Regards,

Answerbase Team

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Support

Reviewed on 16/08/2018

Q&A on our website with search traffic dedicated to us. - Had a great experience with their...

Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.

Pros

We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.

Cons

Can be complicated setup initially- but once set up- runs like a charm.

Michelle N.
Overall rating
  • Review Source

Overall rating

Full featured Q&A community tool

Reviewed on 18/08/2011

I would venture to say that many businesses would benefit from having a Q&A community on...

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Cons

Very new on the market

Response from Lumin Creative

Thanks for the review Michelle!

When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.

Showing 5 reviews of 11 Read all reviews

Answerbase FAQs

Below are some frequently asked questions for Answerbase.

Answerbase offers the following pricing plans:

  • Starting from: $19.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

Answerbase offers the following features:

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools w/ content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (w/ syntax highlighting)
  • Collaborate w/ other admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Document, video and image responses
  • Edit questions and responses to add clarity
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Robust API's available
  • SEO by default w/ Admins able to adjust SEO settings
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Search questions, experts, and articles
  • Standard and Advanced API’s
  • Subscribe to topics and ask direct questions to SME's
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website & e-commerce product pages

Answerbase has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Answerbase supports the following languages:

English, French, German, Spanish

We do not have any information about what devices Answerbase supports

Answerbase integrates with the following applications:

Wordpress

Answerbase offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Answerbase.