About Smartsupp
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.
As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.
• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.
• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
• Visit our website to get the full list of features: https://www.smartsupp.com/pricing
Pricing starting from:
$22.50
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Smartsupp
Key benefits of Smartsupp
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$22.50
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Smartsupp
Images
Features
Total features of Smartsupp: 65
Alternatives
HappyFox Help Desk
Google Chat
JivoChat
Zoho CRM
Reviews
Already have Smartsupp?
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Best Live Chat System!
Reviewed on 20/03/2019
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is...
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.
The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.
We'll be using SmartSupp for the foreseeable future!
Pros
Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation
Cons
Nothing - everything seems to tick the right boxes.
Response from Smartsupp
Hello Michael, thank you for being our valued customer.
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
smartsupp review
Reviewed on 15/02/2023
Offering our customers informations about order that they made,disponibility for products etc
Offering our customers informations about order that they made,disponibility for products etc
Pros
It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us
Cons
The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
the customer does not know if I am responding
Reviewed on 09/10/2019
while a customer writes I understand it from the three dots that flash. But when I write, the...
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pros
simplicity, price, application on smartphone
Cons
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Response from Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
manager of several communication channels
Reviewed on 24/11/2022
it makes my online shop a little more efficient
it makes my online shop a little more efficient
Pros
is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers
Cons
I would like to reach more visitors than usual but I can't and more high packages
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Integration
Reviewed on 13/03/2023
Pros
Chat's integration is very simple. The overall setting is simple.
Cons
price increase, compared to the competition.
Smartsupp FAQs
Below are some frequently asked questions for Smartsupp.Q. What type of pricing plans does Smartsupp offer?
Smartsupp offers the following pricing plans:
- Starting from: $22.50
- Pricing model: Free Version
- Free Trial: Available
22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)
Q. Who are the typical users of Smartsupp?
Smartsupp has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Smartsupp support?
Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smartsupp integrate with?
Smartsupp integrates with the following applications:
Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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