About Smartsupp
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.
As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.
• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.
• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
• Visit our website to get the full list of features: https://www.smartsupp.com/pricing
Key benefits of Smartsupp
Images
Not sure about Smartsupp?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Freshchat
Zoho CRM
Re:amaze
CallPage
Reviews
Already have Smartsupp?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My Favorite Live Chat Feature!
Reviewed on 16/01/2019
We use Smartsupp in my organization to chat internally with our Team Members in the field. We have...
We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.
Pros
Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.
Cons
Honestly, not a thing. It's one of those solutions that just blows away your expectations.
Response from Smartsupp
thank you for your review Renee!
We are happy to see that you are satisfied with Smartsupp.
All the best,
Smartsupp team
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 17/03/2023
the experience is great and the product help for close purchase
the experience is great and the product help for close purchase
Pros
The product is easy to use and i can answer the questions of my clients
Cons
Is very difficult integrated with google analytics or google ads
Alternatives Considered
LiveChatReasons for Switching to Smartsupp
best price- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Absolute con merchants
Reviewed on 18/04/2023
The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS
The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS
Pros
We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS
Cons
Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Review of Smartsupp
Reviewed on 17/05/2023
It's good as per their cost.
It's good as per their cost.
Pros
It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.
Cons
There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that
Alternatives Considered
FreshchatReasons for Switching to Smartsupp
Lower in price- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, fast, reliable
Reviewed on 03/05/2023
It is so quick and easy to work with the product, you don't put much effort and forget it was a job...
It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.
Pros
The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.
Cons
I haven't encountered any cons yet or had any difficulties.
Smartsupp FAQs
Below are some frequently asked questions for Smartsupp.Q. What type of pricing plans does Smartsupp offer?
Smartsupp offers the following pricing plans:
- Starting from: $22.50
- Pricing model: Free Version
- Free Trial: Available
22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)
Q. Who are the typical users of Smartsupp?
Smartsupp has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Smartsupp support?
Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smartsupp integrate with?
Smartsupp integrates with the following applications:
Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
Related categories
See all software categories found for Smartsupp.
