About Smartsupp

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.

• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

Pricing starting from:

$22.50

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Smartsupp

Key benefits of Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, Albania, Austria, Australia, Åland Islands , Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, China, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, Turkey, Ukraine, United States, Vatican City

    Supported Languages

    Czech, Danish, Dutch, English, French , German, Hungarian, Italian, Polish, Russian, Spanish

    Pricing starting from:

    $22.50

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Smartsupp

    Images

    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps
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    Smartsupp video
    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps

    Features

    Total features of Smartsupp: 62

    • API
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Application Management
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Communication Management
    • Contact Management Software
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support Software
    • Customizable Branding
    • Customizable Templates
    • Drag & Drop
    • Event Triggered Actions
    • File Sharing Software
    • File Transfer
    • For Sales / Marketing
    • Geotargeting
    • Interaction Tracking
    • Lead Capture Software
    • Lead Qualification
    • Live Chat Software
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Language
    • Offline Form
    • One-to-One Messaging
    • Performance Management
    • Performance Metrics
    • Pre-Configured Bot
    • Proactive Chat
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Routing
    • Self Service Portal
    • Support Ticket Management
    • Surveys & Feedback
    • Tagging
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Visual Analytics
    • Website Integration
    • Website Visitor Tracking

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    Reviews

    Overall rating

    4.7 /5
    (266)
    Value for Money
    4.4/5
    Features
    4.4/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.5/5

    Already have Smartsupp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 266
    Krystian
    Overall rating
    • Industry: Railroad Manufacture
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    3 in 1 program - it's great if it's possible with you

    Reviewed on 08/09/2019

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

    Pros

    I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

    Cons

    Everything is fine and I have no objections to the program and its work.

    Alternatives Considered

    CallPage

    Reasons for Choosing Smartsupp

    There were no such options as in the smartchat

    Switched From

    LiveChat

    Reasons for Switching to Smartsupp

    I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.

    Response from Smartsupp

    Hello, Krystian, thank you very much for your positive review!

    Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

    Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
    Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

    All the best, Michaela

    Francisco
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Need to improve when clients are online

    Reviewed on 21/12/2019

    Pros

    Easy to use, I love the app, multy language

    Cons

    We have lost conversations beacuse the sistem does not inform well what a cliente is there.
    I have to activate the app on my phone and then I am informed when a client is there.

    There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
    The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

    Alternatives Considered

    Olark

    Reasons for Choosing Smartsupp

    it was in spanish, chatra is in english

    Reasons for Switching to Smartsupp

    samrt was in spanish

    Response from Smartsupp

    Hi, Francisco, thank you for your review, we really appreciate it.
    There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at [email protected]
    Your Smartsupp team

    Verified Reviewer
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Fantastic live chat service

    Reviewed on 23/09/2021

    We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide...

    We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

    Pros

    Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

    Cons

    Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

    Alternatives Considered

    HappyFox Help Desk, LiveChat, and Social Intents

    Reasons for Switching to Smartsupp

    Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.

    Response from Smartsupp

    Hello.

    Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

    If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected] We'll be happy to hear from you.

    Have a great day!

    Andrej
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Decent tool for online chatting

    Reviewed on 22/08/2019

    Pros

    Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

    Cons

    I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

    Response from Smartsupp

    Hello, Andrej, thank you very much for your positive review!
    Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that.
    Your suggestion for different widget icons is interesting and definitely one we will consider.

    All the best, Michaela

    Beauty
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Glad I found Smartsupp. I love it

    Reviewed on 18/01/2021

    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...

    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

    Pros

    Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

    Cons

    I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

    Alternatives Considered

    Markeaze

    Reasons for Choosing Smartsupp

    To enjoy the benefits of Tidio one had to upgrade to the paid plan. This is not always easy for new merchants trying to minimize costs.

    Switched From

    Tidio

    Reasons for Switching to Smartsupp

    All of a sudden Markeaze became unavailable. Secondly, the features of Smartsupp are way more and I would be sticking with Smartsupp for a long time.
    Showing 5 reviews of 266 Read all reviews

    Smartsupp FAQs

    Below are some frequently asked questions for Smartsupp.

    Smartsupp offers the following pricing plans:

    • Starting from: $22.50
    • Pricing model: Free Version
    • Free Trial: Available

    22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)

    Smartsupp has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Smartsupp supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Smartsupp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Smartsupp integrates with the following applications:

    Adobe Commerce, BigCommerce, CS-Cart, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress

    Smartsupp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

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