Smartsupp

Smartsupp

Smartsupp–Live Chat, Chatbots, and Video Recordings

About Smartsupp

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.

• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing


Key benefits of Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Images

    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps
    View 5 more
    Smartsupp video
    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps

    Not sure about Smartsupp? Compare with a popular alternative

    Smartsupp

    4.6 (341)
    VS.
    Highly reviewed

    Starting Price

    $22.50
    $20.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    63
    202

    Integrations

    22
    70

    Ease of Use

    4.7 (341)
    4.1 (6,587)

    Value for Money

    4.4 (341)
    4.3 (6,587)

    Customer Service

    4.5 (341)
    4.1 (6,587)

    Alternatives

    Freshchat

    4.1
    #1 Alternative to Smartsupp
    Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile...

    Zoho CRM

    4.3
    #2 Alternative to Smartsupp
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    Re:amaze

    4.8
    #3 Alternative to Smartsupp
    Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel...

    CallPage

    4.5
    #4 Alternative to Smartsupp
    CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a...

    Reviews

    Overall rating

    4.6 /5
    (341)
    Value for Money
    4.4/5
    Features
    4.4/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.5/5

    Already have Smartsupp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 341
    Renee
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 5,001–10,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    My Favorite Live Chat Feature!

    Reviewed on 16/01/2019

    We use Smartsupp in my organization to chat internally with our Team Members in the field. We have...

    We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

    Pros

    Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

    Cons

    Honestly, not a thing. It's one of those solutions that just blows away your expectations.

    Response from Smartsupp

    thank you for your review Renee!

    We are happy to see that you are satisfied with Smartsupp.

    All the best,
    Smartsupp team

    Yoana
    Overall rating
    • Industry: Furniture
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Product

    Reviewed on 17/03/2023

    the experience is great and the product help for close purchase

    the experience is great and the product help for close purchase

    Pros

    The product is easy to use and i can answer the questions of my clients

    Cons

    Is very difficult integrated with google analytics or google ads

    Alternatives Considered

    LiveChat

    Reasons for Switching to Smartsupp

    best price
    Phil
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Absolute con merchants

    Reviewed on 18/04/2023

    The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

    The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

    Pros

    We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

    Cons

    Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

    Sourav
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Review of Smartsupp

    Reviewed on 17/05/2023

    It's good as per their cost.

    It's good as per their cost.

    Pros

    It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

    Cons

    There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

    Alternatives Considered

    Freshchat

    Reasons for Switching to Smartsupp

    Lower in price
    Tsvetanka
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Easy, fast, reliable

    Reviewed on 03/05/2023

    It is so quick and easy to work with the product, you don't put much effort and forget it was a job...

    It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

    Pros

    The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

    Cons

    I haven't encountered any cons yet or had any difficulties.

    Showing 5 reviews of 341 Read all reviews

    Smartsupp FAQs

    Below are some frequently asked questions for Smartsupp.

    Smartsupp offers the following pricing plans:

    • Starting from: $22.50
    • Pricing model: Free Version
    • Free Trial: Available

    22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)

    Smartsupp has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Smartsupp supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Smartsupp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Smartsupp integrates with the following applications:

    Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress

    Smartsupp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

    See all software categories found for Smartsupp.