About Smartsupp

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.

• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

Pricing starting from:

$22.50

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Albania, Andorra, Australia, Austria, Belarus and 57 others

    Supported Languages

    Czech, Danish, Dutch, English, French and 6 others

    Pricing starting from:

    $22.50

    • Free Version
    • Free Trial
    • Subscription

    Images

    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps
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    Smartsupp video
    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps

    Features

    Total features of Smartsupp: 65

    • API
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Application Management
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Code-free Development
    • Communication Management
    • Contact Management Software
    • Customer Communication
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support Software
    • Customizable Branding
    • Customizable Templates
    • Drag & Drop
    • Event Triggered Actions
    • File Sharing Software
    • File Transfer
    • For Sales/Marketing
    • Geotargeting
    • Interaction Tracking
    • Knowledge Base Management
    • Lead Capture Software
    • Lead Qualification
    • Live Chat Software
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Language
    • Offline Form
    • One-to-One Messaging
    • Performance Management
    • Performance Metrics
    • Pre-Configured Bot
    • Proactive Chat
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Routing
    • Self Service Portal
    • Support Ticket Management
    • Surveys & Feedback
    • Tagging
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Visual Analytics
    • Website Integration
    • Website Visitor Tracking

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    Reviews

    Overall rating

    4.7 /5
    (304)
    Value for Money
    4.4/5
    Features
    4.4/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.5/5

    Already have Smartsupp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 304
    Michael
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The Best Live Chat System!

    Reviewed on 20/03/2019

    We've used SmartSupp for over a year now and have never thought to replace it. The live chat is...

    We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.

    The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.

    We'll be using SmartSupp for the foreseeable future!

    Pros

    Easy To Use
    Easy To Setup
    Great Support
    Fantastic Additional Features
    Smart Customisation

    Cons

    Nothing - everything seems to tick the right boxes.

    Response from Smartsupp

    Hello Michael, thank you for being our valued customer.

    Procopiuc
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    smartsupp review

    Reviewed on 15/02/2023

    Offering our customers informations about order that they made,disponibility for products etc

    Offering our customers informations about order that they made,disponibility for products etc

    Pros

    It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us

    Cons

    The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!

    Gianni
    Overall rating
    • Industry: Cosmetics
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    the customer does not know if I am responding

    Reviewed on 09/10/2019

    while a customer writes I understand it from the three dots that flash. But when I write, the...

    while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

    Pros

    simplicity, price, application on smartphone

    Cons

    customers leave quickly.
    if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

    Response from Smartsupp

    Thank you very much for your review!
    You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).

    Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.

    If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)

    Mahamat seid
    Overall rating
    • Industry: Education Management
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    manager of several communication channels

    Reviewed on 24/11/2022

    it makes my online shop a little more efficient

    it makes my online shop a little more efficient

    Pros

    is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

    Cons

    I would like to reach more visitors than usual but I can't and more high packages

    Šimon
    Overall rating
    • Industry: Tobacco
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Integration

    Reviewed on 13/03/2023

    Pros

    Chat's integration is very simple. The overall setting is simple.

    Cons

    price increase, compared to the competition.

    Showing 5 reviews of 304 Read all reviews

    Smartsupp FAQs

    Below are some frequently asked questions for Smartsupp.

    Smartsupp offers the following pricing plans:

    • Starting from: $22.50
    • Pricing model: Free Version
    • Free Trial: Available

    22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)

    Smartsupp has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Smartsupp supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Smartsupp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Smartsupp integrates with the following applications:

    Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress

    Smartsupp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

    See all software categories found for Smartsupp.