About Peek PRO Tour Operator Software
Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.
Key benefits of Peek PRO Tour Operator Software
iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management
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- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Customer Service EVER
Reviewed on 05/04/2019
#1 booking software program.
#1 booking software program.
Pros
This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone.
Cons
Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great for my complex needs
Reviewed on 17/02/2022
Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create...
Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.
Pros
Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.
Cons
The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.
Reasons for Choosing Peek PRO Tour Operator Software
I wanted to automate my scheduling for my tours and connect my calendar with viatorSwitched From
Acuity SchedulingReasons for Switching to Peek PRO Tour Operator Software
Other softwares were unable to easily let me book 2 pickup times for a single reservation for roundtrip services- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
Reviewed on 15/06/2020
I was actually beginning to fully understand the Peek software and finding more useful functionality...
I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.
Pros
Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.
Cons
Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Peek Pro for Kayaking
Reviewed on 14/06/2023
We did leave Peek and went to a different software company mostly because of the issues we had with...
We did leave Peek and went to a different software company mostly because of the issues we had with the online waiver system and the split payment problems. I have heard that they have corrected some of theses issues, but we have not switched back because we are doing well with our current company
Pros
Once it was set up, it was easy to use and accurate
Cons
We had issues processing split payments and couldn't get the waivers to work right
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic customer service!
Reviewed on 12/03/2021
Overall an incredibly positive experience with Peek and we appreciate everything they did for us...
Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.
Pros
Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.
Cons
I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.
Alternatives Considered
FareHarborReasons for Switching to Peek PRO Tour Operator Software
Fareharbor is currently courting our business pretty hard but I like Peek a lot so I don’t think we are going to switch.Response from Peek Travel
James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!
Peek PRO Tour Operator Software FAQs
Below are some frequently asked questions for Peek PRO Tour Operator Software.Q. What type of pricing plans does Peek PRO Tour Operator Software offer?
Peek PRO Tour Operator Software offers the following pricing plans:
- Starting from:
- Pricing model: Free Version
- Free Trial: Available
Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30
Q. Who are the typical users of Peek PRO Tour Operator Software?
Peek PRO Tour Operator Software has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Peek PRO Tour Operator Software support?
Peek PRO Tour Operator Software supports the following languages:
English, Spanish
Q. Does Peek PRO Tour Operator Software support mobile devices?
Peek PRO Tour Operator Software supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Peek PRO Tour Operator Software integrate with?
Peek PRO Tour Operator Software integrates with the following applications:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does Peek PRO Tour Operator Software offer?
Peek PRO Tour Operator Software offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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