Peek Pro
About Peek Pro
Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry.
Trusted by thousands of operators, Peek Pro has been shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!
Key benefits of Peek Pro
Online Booking: A revolutionary booking flow that fits seamlessly into your brand, with endless opportunities to grow online revenue and convert customers in a few simple clicks.
Point of Sale: Make in-person selling a breeze and never miss an opportunity for walk-up sales with a robust Point of Sale that processes activities, rentals and add-ons in seconds.
Dynamic Pricing: Always sell out on Saturdays? Want to fill spots mid-week? Take the work out of pricing smartly, whether it's Monday afternoon or 4th of July weekend. Set up once, change anytime.
Abandoned Bookings: Say goodbye to lost revenue - perfectly-timed personalized follow-ups that take guests right back to where they left off, recapturing an average 17.5% of lost sales.
Mobile Apps: Real-time data, check-ins, manifests and much more. Mobile apps for iOS & Android that go with you anytime, anywhere - whether you have signal or not!
Cart Sizes, Add-ons & Bundles: A glass of champagne, a GoPro, or a guided audio tour? With in-flow upselling opportunities and bundled activities, you can enhance guests' experiences and boost revenue from orders by an average of 9%.
Resource Management: Take the work out of keeping tabs on equipment & guides with smart assignments and at-a-glance status views.
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- Industry: Fine Art
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great value, amazing support!
Reviewed on 08/11/2017
Peek Pro streamlines our booking process and allows us to focus on running a business while also...
Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.
Pros
I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.
The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.
The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.
Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.
Cons
The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.
There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).
Response from Peek Travel
Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Software that Streamlines our Front Desk Procedures
Reviewed on 12/03/2021
We appreciate how this integrates with our website, and allows customers and employees to complete...
We appreciate how this integrates with our website, and allows customers and employees to complete bookings. Our front desk team is able to increase efficiency, and have a more professional approach to customer reservations.
Pros
Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.
Cons
The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.
Response from Peek Travel
Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...
Reviewed on 15/02/2022
I had been a client for about 5 years. In September 2021, a random representative started to text...
I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.
I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.
I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.
Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.
I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.
They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).
I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.
Pros
Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.
Cons
I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.
However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Exactly what I was looking for in a booking system for a tour company.
Reviewed on 31/08/2019
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of...
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.
Pros
Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...
Cons
Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.
Reasons for Switching to Peek Pro
The right mix of functionality and simplicity to be able to quickly and easily support myself. They also waived certain fees due to my level of software experience, they knew they were not going to have to hold my hand.Response from Peek Travel
Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Glad I Choose Peek PRO
Reviewed on 21/02/2020
I use this software to book customers on walking tours and sell them add-ons. The customizable...
I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.
Pros
Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.
Cons
Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.
Peek Pro FAQs
Below are some frequently asked questions for Peek Pro.Q. What type of pricing plans does Peek Pro offer?
Peek Pro offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Q. Who are the typical users of Peek Pro?
Peek Pro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Peek Pro support?
Peek Pro supports the following languages:
English, Spanish
Q. Does Peek Pro support mobile devices?
Peek Pro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Peek Pro integrate with?
Peek Pro integrates with the following applications:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does Peek Pro offer?
Peek Pro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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