Chargify

Recurring billing and subscription management

4.3 /5 (197 reviews) Write a Review!

Chargify Overview

What is Chargify?

Chargify is a recurring billing and subscription management platform designed for subscription-based businesses which aims to end the billing bottleneck by providing tools such as offer management, recurring billing, revenue retention, analytics, third party integrations, and more.

At the center of Chargify’s platform is an engine that powers over 100,000 unique recurring billing scenarios ‘out of the box.’ Without writing custom billing code, businesses can launch products quickly, with accurate billing, and experiment with pricing models to optimize recurring revenue.

Beyond billing, Chargify manages the entire customer lifecycle. With Chargify at the core of the subscription process, businesses can generate revenue, provide an enhanced customer service, retain customers, and track all of the associated metrics—eliminating the need for custom solutions and numerous third-party tools.

Chargify Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Chargify sales for pricing information.


Chargify Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

View analytics on monthly recurring revenue
Provide customers with access to their billing portal
View churn analytics to assess subscriber retention
Prevent payment failures by sending custom emails
Create a customized sign up experience for new subscribers
Send email communications to customer regarding their subscription
Create customized and branded  invoices to send to clients
Chargify screenshot: View analytics on monthly recurring revenue Chargify screenshot: Provide customers with access to their billing portal Chargify screenshot: View churn analytics to assess subscriber retention Chargify screenshot: Prevent payment failures by sending custom emails Chargify screenshot: Create a customized sign up experience for new subscribers Chargify screenshot: Send email communications to customer regarding their subscription Chargify screenshot: Create customized and branded  invoices to send to clients

Chargify Reviews

Chargify Reviews

Overall rating
4.3
/
5
Excellent
102

Very good
73

Average
15

Poor
1

Terrible
6

Value for Money
4
Features
4
Ease of Use
4.2
Customer Support
4.3
89% recommended this app
Loris D.

Best Till Date

It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.


Allison C.

I wish I found this sooner

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.


Daniel D.

Good Product but Difficult Onboarding and Limited Customization

We signed up and began our onboarding based on a lot of assurances of what the platform could do. Unfortunately the devil was in the details. While we have some specific needs in regards to invoicing multiple subscriptions to a single client, we were assured this was possible. Once we began onboarding we hit a number of major roadblocks. We ended up having to write numerous scripts on our own to try and import our data, and even then we were unable to get the system to do what we needed without major changes to our system.

Also, looking back it seems that the sales team wasn't aligned with the actual product very well. We were sold on the new event-based billing, but the first thing they did when we onboarded was told us not to use that and use something else. Also, after we decided to suspend our onboarding when we realized the work effort was going to exceed what we had scheduled, we got the run-around from the billing person who wouldn't originally suspend it until we had another set of calls. I understand wanting to keep the account, but I was being very clear about my intentions and just wanted to suspend it while we figured out a revised strategy.

Overall I don't want to throw them under the bus too much, we really enjoyed working with our onboarding specialist. I just think that if you have a non-standard billing model you should double check if this will really fit your needs.


Allen H.

It's their way, or the highway.

Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product.

There are some major areas where the product is too inflexible, and I regret implementing it in the first place.


Ed N.

Amazing billing flexibility

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.


Loris D.

Best Till Date

Used Daily for 6-12 months
Reviewed on 04/11/2016
Review Source: GetApp

It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros

Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations.
It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users.
The Revenant charge platform supports integration with Salesforce not like different similar tools.
The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature.
Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users.

Cons

The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools.
The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Allison C.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

I wish I found this sooner

Used Daily for 2+ years
Reviewed on 13/09/2019
Review Source: Capterra

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do.

Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel D.
Industry: Computer Software
Company size: 11-50 Employees

Good Product but Difficult Onboarding and Limited Customization

Used Other for 1-5 months
Reviewed on 23/12/2020
Review Source: SoftwareAdvice

We signed up and began our onboarding based on a lot of assurances of what the platform could do. Unfortunately the devil was in the details. While we have some specific needs in regards to invoicing multiple subscriptions to a single client, we were assured this was possible. Once we began onboarding we hit a number of major roadblocks. We ended up having to write numerous scripts on our own to try and import our data, and even then we were unable to get the system to do what we needed without major changes to our system.

Also, looking back it seems that the sales team wasn't aligned with the actual product very well. We were sold on the new event-based billing, but the first thing they did when we onboarded was told us not to use that and use something else. Also, after we decided to suspend our onboarding when we realized the work effort was going to exceed what we had scheduled, we got the run-around from the billing person who wouldn't originally suspend it until we had another set of calls. I understand wanting to keep the account, but I was being very clear about my intentions and just wanted to suspend it while we figured out a revised strategy.

Overall I don't want to throw them under the bus too much, we really enjoyed working with our onboarding specialist. I just think that if you have a non-standard billing model you should double check if this will really fit your needs.

Pros

The user interface is clean and thought out, it meets most of the needs I had. They also have some interesting capabilities that are being released like event-based billing. Also their API is pretty close to complete.

Cons

Limited customization of the capabilities of the platform. Any kind of hierarchical invoicing (sending multiple invoices to a client) or billing for multiple subscriptions gets incredibly complex and hard to manage. Customization of invoices is also pretty limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Allen H.
Industry: Computer Software
Company size: 11-50 Employees

It's their way, or the highway.

Used Daily for 2+ years
Reviewed on 13/09/2019
Review Source: Capterra

Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product.

There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

Pros

They are slowly implementing features I've been asking about for a long time.

Cons

I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase.

I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Ed N.
Industry: Sports
Company size: 51-200 Employees

Amazing billing flexibility

Used Daily for 1-5 months
Reviewed on 11/09/2019
Review Source: Capterra

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8/10
Based on 197 user ratings
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Chargify Pricing

Chargify Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Chargify sales for pricing information.

Contact Chargify sales for pricing information.

Value for Money
4/5
Based on 197 user ratings
Compare value for money rating with alternatives
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Chargify Features

Chargify Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4/5
Based on 197 user ratings
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Categories

Additional information for Chargify

Additional information for Chargify

Key features of Chargify

  • A/B testing
  • ACH payment processing
  • Access control
  • Accounting integration
  • Automated billing
  • Billing & invoicing
  • Billing rate management
  • Branded payment websites
  • Business intelligence tools
  • Calendar management
  • Client portal
  • Conditional logic
  • Credit card processing
  • Custom forms
  • Custom pricing options
  • Customer analysis
  • Customer experience management
  • Customizable billing
  • Customizable branding
  • Data visualization
  • Discount management
  • Dunning management
  • Electronic payments
  • Email invitations & reminders
  • Email notifications
  • Event triggered actions
  • Financial analysis
  • Historical analysis
  • Invoice management
  • Invoice processing
  • Invoicing
  • Multi-currency
  • Multi-gateway support
  • Multiple billing rates
  • PCI DSS compliance
  • Price management
  • Product catalog
  • Product data management
  • Recurring billing API
  • Recurring billing system
  • Recurring tasks
  • Reporting & statistics
  • Retention management
  • Revenue management
  • Sales analytics
  • Sales tax management
  • Scheduled emails
  • Self service portal
  • Subscriber management
  • Subscription management
  • Subscription services
  • Summary reports
  • Third party integration
  • Trend analysis
  • Two-factor authentication
  • Usage tracking
  • User activity monitoring
  • Visual analytics

Benefits

  • Offer management: create the right offer for each customer with personalization tools to configure frequencies of billing, triggers, discounts, packages, and scaled pricing.

  • Recurring billing: automate the billing process by setting a renewal time each month for each customer and define payment types for recurring payments.

  • Revenue retention: reduce customer churn by utilizing dunning features such as the ability to send customized emails to customers when payment failures occur.

  • Payments: connect with a range of payment gateways including Stripe, Authorize.net, Braintree, Square, QuickPay, and more to process payments.

  • Subscription management: track and manage subscriptions whilst building customer relationships with tools such as a full history for each client, easy subscription modifications, regular email communications, self service, and more.

  • Chargify FAQs

    Chargify FAQs

    Below are some frequently asked questions for Chargify.

    Q. What type of pricing plans does Chargify offer?

    Chargify offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Chargify sales for pricing information.

    Q. What are the main features of Chargify?

    Chargify offers the following features:

    • A/B testing
    • ACH payment processing
    • Access control
    • Accounting integration
    • Automated billing
    • Billing & invoicing
    • Billing rate management
    • Branded payment websites
    • Business intelligence tools
    • Calendar management
    • Client portal
    • Conditional logic
    • Credit card processing
    • Custom forms
    • Custom pricing options
    • Customer analysis
    • Customer experience management
    • Customizable billing
    • Customizable branding
    • Data visualization
    • Discount management
    • Dunning management
    • Electronic payments
    • Email invitations & reminders
    • Email notifications
    • Event triggered actions
    • Financial analysis
    • Historical analysis
    • Invoice management
    • Invoice processing
    • Invoicing
    • Multi-currency
    • Multi-gateway support
    • Multiple billing rates
    • PCI DSS compliance
    • Price management
    • Product catalog
    • Product data management
    • Recurring billing API
    • Recurring billing system
    • Recurring tasks
    • Reporting & statistics
    • Retention management
    • Revenue management
    • Sales analytics
    • Sales tax management
    • Scheduled emails
    • Self service portal
    • Subscriber management
    • Subscription management
    • Subscription services
    • Summary reports
    • Third party integration
    • Trend analysis
    • Two-factor authentication
    • Usage tracking
    • User activity monitoring
    • Visual analytics

    Q. Who are the typical users of Chargify?

    Chargify has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Chargify support?

    Chargify supports the following languages:

    English

    Q. Does Chargify support mobile devices?

    We do not have any information about what devices Chargify supports

    Q. What other apps does Chargify integrate with?

    Chargify integrates with the following applications:

    Ambassador, BenchmarkONE, Bitium, Braintree, GetResponse, Kissmetrics, LeadDyno, Shopify, Stripe, Workato

    Q. What level of support does Chargify offer?

    Chargify offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials