Brand24

Track & engage online conversations relevant to your brand.

4.7 /5 (138 reviews) Write a Review!

Brand24 Overview

What is Brand24?

Brand24 is a reliable and easy-to-use media monitoring solution used by companies of all sizes to track, engage and analyse real time online conversations about their brands, products and competitors.

Brand24 provides a solution that allows users to instantly react to mentions about their company, follow up on positive comments from brand ambassadors, or respond to a dissatisfied customer before the situation escalates.

Nowadays the majority of consumers do online research before making a purchase decision. Brand24 gives businesses the tools to find these leads, identify where to promote products and get customer insights.

Brand24 Overview

Pricing

Starting from
$49.00/month

Pricing options

Free Trial
Subscription
Value for money

Plus - 5 keywords, 50k mentions, $49 / month
Premium - 10 keywords, 400k mentions, $99 / month
Max - 25 keywords, 1 million mentions, $399 / month


Brand24 Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, Danish, Dutch, English, Finnish and 10 others, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Media

Track and analyze all mentions and their stats in one dasboard
Identify influencers and the most popular authors and analyze their statistics
Group mentions by category
Gain context into discussions surrounding the brand
Find the most effective sources of mentions
Access quotes and testimonials
Access reports such as a comparison of two projects
Customize project settings including keywords, sources, notifications, and more
Get notifications for new mentions delivered via push notifications to mobile devices
With the mobile apps, users can configure their keyword settings from anywhere
Brand24 video Brand24 video Brand24 video Brand24 screenshot: Track and analyze all mentions and their stats in one dasboard Brand24 screenshot: Identify influencers and the most popular authors and analyze their statistics Brand24 screenshot: Group mentions by category Brand24 screenshot: Gain context into discussions surrounding the brand Brand24 screenshot: Find the most effective sources of mentions Brand24 screenshot: Access quotes and testimonials Brand24 screenshot: Access reports such as a comparison of two projects Brand24 screenshot: Customize project settings including keywords, sources, notifications, and more Brand24 screenshot: Get notifications for new mentions delivered via push notifications to mobile devices Brand24 screenshot: With the mobile apps, users can configure their keyword settings from anywhere

Brand24 Reviews

Brand24 Reviews

Overall rating
4.7
/
5
Excellent
109

Very good
23

Average
6

Poor
0

Terrible
0

Value for Money
4.6
Features
4.4
Ease of Use
4.7
Customer Support
4.8
96% recommended this app
Anna O.

The best tool to monitor your presence online


Ksenia B.

Brand24 is the 1st Email I Look at daily

Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.


Verified Reviewer

Brand24 is the backbone of my online reputation business

Brand24 provides us with the mentions and reports we analyze for our online reputation clients


Sia P.

It is one of the easiest and most effective social media listening tools I have used.

Fast results that are easy to comprehend, and customised reports that anyone could easily understand.


Umang S.

Best online monitoring and tracking tool

Before we used lot of tools but with brand24 we just have to use one tool ie brand24.


Anna O.
Industry: Internet
Company size: 2-10 Employees

The best tool to monitor your presence online

Used Daily for Free Trial
Reviewed on 23/07/2020
Review Source: Capterra

Pros

- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web;
- It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24;
- apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business;
- UI and UX of their tool make using it pleasant and easy;
- they often introduce updates, test various solutions to make the product as useful as possible for their users;
- aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

Cons

Literally, I didn't find anything I couldn't like

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ksenia B.

Brand24 is the 1st Email I Look at daily

Used Daily for 6-12 months
Reviewed on 11/03/2018
Review Source: Capterra

Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

Pros

Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!

Cons

There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Market Research
Company size: 2-10 Employees

Brand24 is the backbone of my online reputation business

Used Daily for 2+ years
Reviewed on 10/09/2018
Review Source: Capterra

Brand24 provides us with the mentions and reports we analyze for our online reputation clients

Pros

The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

Cons

A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Sia P.

It is one of the easiest and most effective social media listening tools I have used.

Used Daily for 2+ years
Reviewed on 18/06/2018
Review Source: Capterra

Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

Pros

Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

Cons

Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Umang S.
Company size: 11-50 Employees

Best online monitoring and tracking tool

Used Daily for 2+ years
Reviewed on 14/06/2018
Review Source: Capterra

Before we used lot of tools but with brand24 we just have to use one tool ie brand24.

Pros

When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best. This Brand24 is the best as it provide all features which a tracking and monitoring tool should have.

Cons

Only drawback is lack of tracking Devanagari script. Maybe soon they will consider to have this feature too.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 138 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Brand24 Pricing

Brand24 Pricing

Starting from
$49.00/month
Free Trial
Subscription
Value for money

Plus - 5 keywords, 50k mentions, $49 / month
Premium - 10 keywords, 400k mentions, $99 / month
Max - 25 keywords, 1 million mentions, $399 / month

Plus - 5 keywords, 50k mentions, $49 / month
Premium - 10 keywords, 400k mentions, $99 / month
Max - 25 keywords, 1 million mentions, $399 / month

Value for Money
4.6/5
Based on 138 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Brand24 Features

Brand24 Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4.4/5
Based on 138 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Brand24

Additional information for Brand24

Key features of Brand24

  • @mentions
  • Access to mentions from mobile devices
  • Advanced analytics
  • Alerts / escalation
  • Analyze positive and negative sentiments
  • Automatic notifications
  • Behavior tracking
  • Benchmarking
  • Benchmarking - track you competitors
  • Collaboration tools
  • Customer experience management
  • Data filtering
  • Data import/export
  • Engagement analytics
  • Feedback management
  • Filtered views
  • Identify influencers
  • Integration with Slack
  • Interactions
  • Market research
  • Message board
  • Online monitoring - social media, news, publishers, blogs
  • Prospecting tools
  • Real time analytics
  • Real time monitoring
  • Report and export tool
  • Search functionality
  • Sentiment analysis
  • Sentiment scoring
  • Social media listening
  • Social performance management
  • Third party integration
  • Visual analytics

Benefits

  • Through Brand24 businesses can gain a better understanding of their customers and engage them online. This leads to higher customer satisfaction and growth in sales.

  • With Smart Analytics, Brand24 crunches the data in order to provide actionable insights that saves businesses hours of raw data analysis. Find the most important discussions and top influencers fast.

  • Brand24 collects data from all public sources including Facebook, Twitter, Instagram, Youtube, blogs, message boards, review sites, and more.

  • Get notified only if new mentions related to the company actually matter and meets the pre-defined criteria.

  • Brand24 FAQs

    Brand24 FAQs

    Below are some frequently asked questions for Brand24.

    Q. What type of pricing plans does Brand24 offer?

    Brand24 offers the following pricing plans:

    Starting from: $49.00/month

    Pricing model: Subscription

    Free Trial: Available

    Plus - 5 keywords, 50k mentions, $49 / month Premium - 10 keywords, 400k mentions, $99 / month Max - 25 keywords, 1 million mentions, $399 / month

    Q. What are the main features of Brand24?

    Brand24 offers the following features:

    • @mentions
    • Access to mentions from mobile devices
    • Advanced analytics
    • Alerts / escalation
    • Analyze positive and negative sentiments
    • Automatic notifications
    • Behavior tracking
    • Benchmarking
    • Benchmarking - track you competitors
    • Collaboration tools
    • Customer experience management
    • Data filtering
    • Data import/export
    • Engagement analytics
    • Feedback management
    • Filtered views
    • Identify influencers
    • Integration with Slack
    • Interactions
    • Market research
    • Message board
    • Online monitoring - social media, news, publishers, blogs
    • Prospecting tools
    • Real time analytics
    • Real time monitoring
    • Report and export tool
    • Search functionality
    • Sentiment analysis
    • Sentiment scoring
    • Social media listening
    • Social performance management
    • Third party integration
    • Visual analytics

    Q. Who are the typical users of Brand24?

    Brand24 has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Brand24 support?

    Brand24 supports the following languages:

    Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Brand24 offer?

    Brand24 has the following pricing plans:

    Subscription

    Q. Does Brand24 support mobile devices?

    Brand24 supports the following devices:

    Android, iPhone

    Q. What other apps does Brand24 integrate with?

    Brand24 integrates with the following applications:

    NapoleonCat, Slack, Slack

    Q. What level of support does Brand24 offer?

    Brand24 offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base