About HotSchedules
HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.
Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.
Key benefits of HotSchedules
Images
Not sure about HotSchedules?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
ClockShark
Homebase
Humanity
Deputy
Reviews
Already have HotSchedules?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love HotSchedules
Reviewed on 01/12/2018
I've been using HotSchedules for several years and I couldn't imagine running a restaurant without...
I've been using HotSchedules for several years and I couldn't imagine running a restaurant without it.
Pros
Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.
Cons
Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Software That Changed Scheduling
Reviewed on 22/06/2021
HotSchedules is so much more than just a mere scheduling software for companies. It is a way to...
HotSchedules is so much more than just a mere scheduling software for companies. It is a way to empower your employees by giving them the ability to switch their shifts around in the event that something happens abruptly in life and you can’t help but miss a shift. It has eliminated the anxious feeling you get wondering if the person you asked to cover your shift is going to follow through or not by opening the shift up to all employees to pick up for themselves if it fits their schedules.
Pros
This software was game changing from the very first moment I used it in the restaurant industry. In the past, I had found myself in situations at work where I had thought I had another teammate’s spoken word that they would switch shifts with me and that would be enough to clear my name in the event that something went wrong and they didn’t end up showing up. Little did I know that would not be the case and I am going to be held responsible instead of getting into a petty battle of he/said she/said with my coworker. Enter HotSchedules, a software aimed at eliminating that prospect from happening in your workplace again. Not only does this software put the power of controlling your schedule if you have a last minute emergency, it also carries that message of the switching of shifts to the highest form of management. It’s an intuitive and life changing software that I wish every company would implement for its employees.
Cons
I honestly am trying to rack my brain for anything I felt was negative throughout my experience using HotSchedules and I can truthfully say that not once did this software let me down. People picked up shifts because they actually wanted the extra work and it eliminates the need to single out a coworker and put the pressure on them and opens the shift up for the possibility of any team member to pick it up.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
HotSchedules eliminates any excuse for missing shifts!
Reviewed on 26/03/2019
HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces...
HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces I've been a part of!
Pros
I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.
Cons
The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.
Response from Fourth
Thank you for the review Alainna, really appreciate you taking the time. Please don't hesitate to reach out to Customer Care with any questions or issues you may have down the road.
- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great way to manage staff schedules with ease
Reviewed on 17/09/2019
Was part of a team that used HotSchedules for shift management.
Was part of a team that used HotSchedules for shift management.
Pros
I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.
Cons
I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
So awesome!!
Reviewed on 11/11/2018
Overall experience is amazing! This company does amazing work!
Overall experience is amazing! This company does amazing work!
Pros
Love Hotschedules!! They are amazing at what they do and make my life so easy when it comes to scheduling my staff and letting them switch and pick up work shifts. This is definitely something that employers with many employees need to use to make their schedule!
Cons
Non at all. This software does exactly what it says and it is amazing!
HotSchedules FAQs
Below are some frequently asked questions for HotSchedules.Q. What type of pricing plans does HotSchedules offer?
HotSchedules offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Contact HotSchedules, powered by Fourth, for pricing information.
Q. Who are the typical users of HotSchedules?
HotSchedules has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HotSchedules support?
HotSchedules supports the following languages:
English, Spanish
Q. Does HotSchedules support mobile devices?
HotSchedules supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HotSchedules integrate with?
HotSchedules integrates with the following applications:
Brink POS, Future POS, Heartland Restaurant, JTECH Table Management, NCR Aloha, POSitouch, Plate IQ, Restaurant Manager, Revel Systems, Silverware Avrio, Squirrel POS, Toast POS, Upserve, onePOS
Q. What level of support does HotSchedules offer?
HotSchedules offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for HotSchedules.
