About Upserve

Upserve by Lightspeed is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Upserve by Lightspeed helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.

Upserve by Lightspeed's management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.

The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.

Pricing starting from:

$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Upserve

Key benefits of Upserve

  • With Upserve by Lightspeed, users can manage their restaurant from a single platform and check daily sales and reports.

  • Upserve by Lightspeed enables employees to manage tables, take orders, and modify menus on-the-fly.

  • Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

  • Users can get real-time reports on business activity and have them sent directly to their email inbox.

  • Upserve by Lightspeed is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    $59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Upserve

    Images

    Upserve Software - Printing checks on Upserve POS
    Upserve Software - Real-time reports on Upserve POS
    Upserve Software - Upserve POS' dashboard
    Upserve Software - Upserve POS search tools
    Upserve Software - Floor and table plan on Upserve POS
    Upserve Software - Upserve POS' menu functionalities
    Upserve Software - While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards
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    Upserve video
    Upserve Software - Printing checks on Upserve POS Upserve Software - Real-time reports on Upserve POS Upserve Software - Upserve POS' dashboard Upserve Software - Upserve POS search tools Upserve Software - Floor and table plan on Upserve POS Upserve Software - Upserve POS' menu functionalities Upserve Software - While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards

    Features

    Total features of Upserve: 42

    • API
    • Access Controls/Permissions
    • Bar POS Software
    • Barcode / Ticket Scanning
    • Cash Management
    • Contact Management Software
    • Credit Card Processing
    • Customer History
    • Customizable Categories
    • Customizable Reports
    • Delivery Management Software
    • Discount Management
    • Electronic Payments
    • Employee Management
    • For Restaurants
    • Gift Card Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Kitchen / Menu Management
    • Labor Cost Reporting
    • Loyalty Program
    • Mobile Access
    • Multi-Location
    • Offline Access
    • Online Ordering
    • Order Management Software
    • Partial Payments
    • Point of Sale (POS)
    • Real Time Data
    • Real Time Reporting
    • Reporting & Statistics
    • Reporting/Analytics
    • Restaurant POS Software
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Separate Checks
    • Split Checks
    • Table Management
    • Time Clock Software
    • Tips Management

    Alternatives

    Rezku POS

    4.5
    #1 Alternative to Upserve
    Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus,...

    Square Point of Sale

    4.7
    #2 Alternative to Upserve
    Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

    H&L POS

    5
    #3 Alternative to Upserve
    A complete suite of integrated hospitality POS systems.

    Ordyx

    3.3
    #4 Alternative to Upserve
    Ordyx is a hybrid POS system with SMS messaging, inventory management, and loyalty programs, compatible with PC, Mac,...

    Reviews

    Overall rating

    4.3 /5
    (269)
    Value for Money
    4.2/5
    Features
    4.2/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.3/5

    Already have Upserve?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 269
    Kolby G.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Upserve is Second to None

    Reviewed on 20/08/2019

    From back office functionality to ease of training to customer service my experience with Upserve...

    From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

    Pros

    The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

    Cons

    I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

    Alternatives Considered

    Toast POS and Aloha EPOS

    Reasons for Choosing Upserve

    The system was incredibly unreliable, uncustomizable and just generally terrible.

    Reasons for Switching to Upserve

    Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
    Blake C.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Easy and Efficient, Upserve

    Reviewed on 30/04/2020

    I do not have a negative thing to say about Upserve.

    I do not have a negative thing to say about Upserve.

    Pros

    The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

    Cons

    The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

    Alternatives Considered

    Aloha EPOS

    Reasons for Choosing Upserve

    LAVU IS ABSOLUTE GARBAGE.

    Switched From

    Lavu POS

    Reasons for Switching to Upserve

    Based on reviews of current/former customers, and transparency of the company.
    Adrienne C.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Lacking

    Reviewed on 09/03/2021

    Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks...

    Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

    Pros

    What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

    Cons

    There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders.
    Currently you can not pick and choose which online items you want to accept preorders for.
    Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in.
    When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible.
    There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.

    Alternatives Considered

    Toast POS and Focus 9

    Reasons for Switching to Upserve

    I did not choose it. Someone that is no longer with the company.
    Mike V.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Upserve POS Review

    Reviewed on 21/09/2019

    Pros

    Intuitive and user friendly design that is reliable.

    Cons

    We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

    Alternatives Considered

    Toast POS

    Reasons for Choosing Upserve

    We needed a less dated software that was more user friendly.

    Switched From

    Aloha EPOS
    Anna T.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Intuitive, reliable, affordable

    Reviewed on 01/12/2019

    Overall our experience has been great. Many previous issues with the software have been solved over...

    Overall our experience has been great. Many previous issues with the software have been solved over the years.

    Pros

    Upserve is an easy point of use system to set up and use. New employees require very little training, as the interface is simple and intuitive. Likewise, setup and admin work is quick and easy to figure out, even for those of us who are not all too tech savvy. It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

    Cons

    It should upload to quickbooks without a third party software.

    Alternatives Considered

    Square Point of Sale

    Reasons for Switching to Upserve

    Price, ease of use, recommendations from other restaurant owners, previous experience with the system.
    Showing 5 reviews of 269 Read all reviews

    Upserve FAQs

    Below are some frequently asked questions for Upserve.

    Upserve offers the following pricing plans:

    • Starting from: $59.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/

    Upserve has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Upserve supports the following languages:

    English

    Upserve supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Upserve integrates with the following applications:

    7shifts, Chowly, DAVO, Evergreen, Gusto, Homebase, HotSchedules, Marketman, OpenTable, Plate IQ, SinglePlatform, SynergySuite

    Upserve offers the following support options:

    Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Upserve.