sticky.io

Powerful ecommerce platform, optimized for all billing needs

About sticky.io

sticky.io is a fast-scaling, order management and recurring billing platform built for direct-to-consumer and subscription commerce. sticky.io integrates with any storefront or front-end application to broaden billing and order management capabilities. With sticky.io's advanced analytics and reporting, brands have a 360-degree view of the customer and can identify what actions will make the biggest impact in optimizing opportunities and maximizing revenue.

sticky.io is easy and fast to roll out, with little effort required from internal IT and Engineering teams. sticky.io is PCI Level 1 certified, with 99.998% uptime with AWS hosted servers—so your checkout never goes down.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of sticky.io

— Cross-sell, up-sell and discount flexibility for trial, subscription and straight-sale offers
— 400+ integrations and strong partner ecosystem to drive quality traffic
— Industry leading anti-fraud, MID management and chargeback prevention
— Designated Client Success Manager to optimize sales performance and profitability
— AWS hosted reliable platform with 99.998% uptime, sticky.io doesn’t go down

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Features

Total features of sticky.io: 58

  • API
  • Abandoned Cart Saver
  • Access Management
  • Accounting Integration
  • Billing & Invoicing
  • CRM Software
  • Cancellation Management
  • Cataloging/Categorization
  • Check Fraud Detection
  • Client Management
  • Credit Card Processing
  • Cryptocurrency Processing
  • Custom Fraud Rules
  • Dashboard Software
  • Data Discovery Software
  • Data Security
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Marketing Software
  • Enrollments/Onboarding
  • Financial Transaction Approval
  • For eCommerce
  • Fraud Detection
  • Internal Fraud Monitoring
  • Kitting
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multi-Store
  • Multiple Payment Options
  • Online Payments
  • Order Management Software
  • PCI Compliance Software
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Payment Processing Software
  • Product Catalog
  • Product Configurator Software
  • Promotions Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting/Analytics
  • Revenue Recognition
  • Self Service Portal
  • Shopping Cart Software
  • Social Media Integration
  • Subscription Plan Management
  • Tax Management Software
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Website Management
  • eCommerce Management

Alternatives

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Nexway

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Odoo

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Marketing 360

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Reviews

Overall rating

4 /5
(21)
Value for Money
3.8/5
Features
4/5
Ease of Use
3.9/5
Customer Support Software
4.6/5

Already have sticky.io?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 21
Adam P.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Reviewed on 11/04/2017

Liam O.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Sticky review

Reviewed on 11/12/2020

Very good overall experience with sticky.io.
The support staff, everyone from Technical Support to...

Very good overall experience with sticky.io.
The support staff, everyone from Technical Support to Accounting, are very knowledgeable and friendly.

Pros

The CC processing features are advanced but easy to use. Reporting and analytics are awesome.

Cons

Integration is tricky but the training and support helps quite a bit. The Product, category, campaign setup can be a little confusing.

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

Great to get started, but in the long haul needs for feature Uugrades or required

Reviewed on 06/02/2018

Pros

For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch.

Cons

Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill.

Blake G.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

If you want to Scale, choose to partner with sticky.io

Reviewed on 01/07/2020

Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io.

Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io.

Pros

Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale.

Cons

User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this.

Elisa B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Sticky.io For Subscription Business

Reviewed on 18/12/2020

Overall Sticky.io is great software. The team is always willing to help us with our reports and...

Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests.

Pros

As a CRM this software is great for the customer service end of things! I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io.

It is really simple to set up alerts/daily reports. It is also very straightforward to export large amounts of orders with a few critical filters.

Cons

It is really hard to understand the pre-built reports. There is inconsistency in the use of terms. Sometimes they include or exclude data from a calculation that does not really make sence. Usually, you are flying blind and have no way of knowing how they are calculating or whipping up a report.

My company is mainly subscription service, we offer custom bundles - the more you bundle the lower the price per item. I am not a developer but I do have a bit of understanding that we are bending sticky.io (limelight) to do something we want rather than what it was designed to do.

We started out using sticky.io in this way and unfortunately, we have minimal insight into the child products sold within the custom bundles.

Without the insights, it is really hard for us to make a decision of changing how we sell our subscriptions. We can't really see what is going on with these specific products that make up the majority of our subscriptions.

Showing 5 reviews of 21 Read all reviews

sticky.io FAQs

Below are some frequently asked questions for sticky.io.

sticky.io offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

sticky.io has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

sticky.io supports the following languages:

English

sticky.io supports the following devices:

sticky.io integrates with the following applications:

3PL Warehouse Manager, Authorize.Net, BigCommerce, Braintree, GetResponse, Klaviyo, Magento Commerce, PayPal, Paysafe, Salesforce Commerce Cloud, Shopify, Square Payments, Stripe, Wix, WooCommerce, WordPress

sticky.io offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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