MailerLite

It has been good overall, i use it mainly because the price is very attractive for the quality I receive

I'm in the setup process right now, but from what I can see so far it looks like the features are easy to manage. Plus there are lots of Youtube videos for help. I had Mailchimp for a while but it's difficult to manage and kind of "buggy" at times. Plus, the biggest drawback is... as soon as you figure out how to operate the features, and by the time you come back, they have rearranged everything. Oh boy!!😵 Now that I got my challenge solved, I'm pretty optimistic and looking forward to using all of the MailerLite features for my email marketing needs. ~ One thing though before I sign off. MailerLite and GoDaddy need to have a serious chat and get your platforms to play nice with each other. No shade on customer service. They were great!!One more thing, I think going forward the Growing Business plan should have at access to least one or two 24/7 chat sessions per month. If it was not for the chat feature I would not have gotten through my dilemma.

My experience with MailerLite.

After weeks of research on the best and most economic way on how to send weekly emails to the subscribers of my small business , I choose MailerLite. What a mistake ! It turned out to be one of the most painful experiences as a small business owner.

After weeks of research on the best and most economic way on how to send weekly emails to the subscribers of my small business , I choose MailerLite. What a mistake ! It turned out to be one of the most painful experiences as a small business owner.

I give them credit, when it is due : Easy to navigate interface and professionally pre-made templates seemed a perfect match for my needs. As a small business owner, my first goal was to find a bulk email software that is easy to use and has a friendly and responsive customer service. For years, I used one of the major bulk email software providers, but they have become really expensive compared to what you get in return for these email campaigns. Finally, I made my decision and enrolled in one of MailerLite plans that seemed very attractive; at least on the paper! 15000 subscribers and unlimited monthly emails for $30!!

WOAH !!! what a great bargain. Right? Not that fast !

They were very quick to charge my business card for the $30.

I spent few hours to create a perfect email and uploaded my mailing list of 15000. and start creating the first campaign on MailerLite. This is where the nightmare started.

When I wanted to send out the email, I received an email from their support team that I am not allowed to use more than 2000. ( i paid for 15000 subscribers with unlimited monthly emails) . I told them that I won't have it that way and they should cancel my account. They reached out to me and assured me that everything would be fine, hey approved me for 5000 and promised to increase my quote after the first few emails to prevent spams. Fair enough!

After sending out the emails, they told me that I have breached their spam policy since the hard bounce of my emails were more than a certain number that they allow. I was not very happy with their decision but again, its their policy and I have to follow it. So I accepted their decision and didn't argue with them. But this the same email list that I have used with the other major email provider. I knew this is a small company with few resources and I have made a mistake.

Obviously, I didn't want to pay for a service that I am not allowed to use. quite simple. So, I ask them to cancel my subscription and refund me the $30 that they have charged me !!! They kept me waiting for almost 4 days and then they told me that they have decided to keep my money ?!!!!!, and obviously they have access to all the 15000 subscribers on mailing list !!

Customer service is the forefront of a business and I am really sorry to say that theirs is NON-EXISTING.

Since the goal of this review was to save others some time and un-wanted headache, I have not mentioned any of the other competitors that make a much better option.

Since then, I have signed up to another provider for only $5 extra and I could not be happier. I learned my lesson , cheaper choice is not always a better one. It is wiser to pay a bit more and go with a company with a better customer service and more resources.

If even you think that you won't have the same issue that I had with them, still think of your need of customer service at some point.

I hope this has helped you in your search. Good luck!

I am so impressed by this product! Our consulting firm works with small businesses with highly varying levels of technical skills. I chose this as a referral because I felt anyone could use it successfully, and in testing the product it was even better than my initial impression. Easy to use landing page and website builder with a built in graphics finder?! Amazing! This is by far the most streamlined way to set up email lead generation for your small business and get a professional result. On top of that, the platform is highly affordable with a robust free tier and lots of useful features. Other platforms that have these features tend to pair them with many additional features that a small business just doesn't need. As a result they price out small businesses who have a narrower set of needs than larger businesses may have. If you are a small business looking to set up email lead generation for an affordable price with AMAZING features, then you will be highly impressed with MailerLite. I know I was!

I have recommended MailerLite to everyone over the years!