--- description: Detailed reviews on Verint Workforce Management based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Verint Workforce Management with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Verint Workforce Management Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Verint Workforce Management](/software/101567/verint-workforce-management) # Verint Workforce Management Canonical: https://www.getapp.ae/software/101567/verint-workforce-management Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/101567/verint-workforce-management?page=2) > Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise. > > Verdict: Rated **4.2/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Verint Workforce Management Omnichannel Forecasting: Build accurate plans and forecast models that enable enterprise flexibility, even in complex environments including outsourced and virtual contact centers. Strategic Planner for Long-Term Hiring and Capacity Planning: Maximize visibility with the ability to do long-range planning up to five years in advance for multi-channel, multi-site and multi-skilled environments in the contact center or back-office operations. Scheduling for Humans and Bots: Schedule humans and bots to help meet service levels consistently and cost effectively while providing employees with flexible scheduling options to balance their work and personal needs. Intraday Management: Provide a real-time, graphical view of forecasted, actual, and predicted work volume, handle time, service-level statistics, and more. Configure email alerts and screen pop-ups to notify users of deviations from plan. Employee Requests: Automates employee requests with simple but powerful rules to provide consistency of business policies across the organization or unique attributes for specific groups. WorkView and TeamView Mobile Applications: Extend the functionality of Verint Workforce Management by providing anytime, anywhere access to important schedule information, performance, and requests. Increase employee satisfaction by capitalizing on the growing preference for mobile interactions. Performance Management: Gain visibility and insight into what employees are doing, how effectively they’re performing, and where they excel or need to sharpen their skills. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 19 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Verint - **Location**: Melville, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Call the Verint team in your country for pricing options - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Brazilian Portuguese, Dutch, English, French, German, Polish, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Belgium, Belize, Brazil, Canada, Chile, China, Costa Rica, Ecuador, El Salvador, France, Germany, Guatemala, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Ireland and 12 more ## Features - API - Absence Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Approval Workflow - Attendance Management - Attendance Tracking Software - Automated Scheduling - Availability Management - Behavior Tracking - Budgeting/Forecasting - Calendar Management - Calendar Sync - Calendar/Reminder System - Chat/Messaging - Clock In/Out - Collaboration Tools - Compliance Management ## Integrations (4 total) - Amazon Connect - Intertel - Twilio - Unify ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Workforce Management Software](https://www.getapp.ae/directory/267/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.getapp.ae/directory/267/workforce-management/software) - [Leave Management System Software](https://www.getapp.ae/directory/651/absence-leave-management/software) - [Attendance Tracking Software](https://www.getapp.ae/directory/1543/attendance-tracking/software) - [Productivity Software](https://www.getapp.ae/directory/330/productivity/software) - [Calendar Software](https://www.getapp.ae/directory/679/calendar/software) ## Alternatives 1. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Connecteam](https://www.getapp.ae/software/105401/connecteam) — 4.6/5 (5058 reviews) 3. [When I Work](https://www.getapp.ae/software/90360/when-i-work) — 4.5/5 (1270 reviews) 4. [Teamplify](https://www.getapp.ae/software/2066323/teamplify) — 4.8/5 (73 reviews) 5. [Resource Guru](https://www.getapp.ae/software/90739/resource-guru) — 4.7/5 (539 reviews) ## Reviews ### "Easy to Understand" — 4.0/5 > **Kevin** | *5 September 2018* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: The tool is very straighforward especialky with it’s functions > > **Cons**: The tool is usually web based and has delays > > Neutral. It can be improved if it has better reporting tool ----- ### "Difficult to deploy at first, then it gets easier to use" — 4.0/5 > **Lilian Paulina** | *27 January 2022* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: I can track and monitor my team's activities very easily > > **Cons**: Kind of difficult to implement on a team. > > I've used it for almost a year and I've been able to track my team's frequent tasks. ----- ### "A massive forecasting software" — 3.0/5 > **Verified Reviewer** | *28 September 2022* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc. > > **Cons**: There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own. ----- ### "Verint" — 5.0/5 > **denise** | *21 December 2022* | Packaging & Containers | Recommendation rating: 7.0/10 > > **Pros**: Product is easy to use and displays the employees schedule for them > > **Cons**: There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things > > Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well. ----- ### "Great for task management" — 4.0/5 > **Juan** | *27 January 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The fact that you can monitor and track the team's operations. > > **Cons**: Difficult to use at first, may have a couple of small bugs. > > I've used it in order to implement remote-working tasks and pandemic currently made it way more functional. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/101567/verint-workforce-management?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/101567/verint-workforce-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data