Timely

Booking Software for Hair, Beauty & Wellbeing Professionals

About Timely

Manage and grow a successful business from anywhere. Timely is the user friendly software for businesses.

Timely runs on all your devices, giving you the freedom to run your business on the go.

Make life easier for your clients with online bookings and automated SMS & email appointment reminders. Boost client retention with VIP discounts and email marketing. Store all your client information in one place with notes and automated sales and appointment tracking.

Managing your team is a breeze with Timely. Set staff permissions, turn on automatic day sheets, and rest easy knowing your team can access Timely from their own devices as well. Become a data-driven business with real-time staff sales and productivity reports.

Protect your business with fully integrated digital forms. Create unlimited forms to be completed in store, or send to your clients via email or SMS to be completed at home. Details are automatically synced and saved to the client's profile saving you time and guaranteeing easy access to important information.

Customise Timely to suit your business with add-ons like Microsoft Outlook, Google Calendar or Apple Calendar. Connect powerful add-ons for accounting (Xero, MYOB, Quickbooks), retail (Vend) and email marketing (MailChimp).

Setting up your account is simple. If you're coming from another system, we have a dedicated migration team ready to help move your data across. Our world class support team are fast and friendly, available on live chat, email, or phone.

No contracts, hidden costs or cancellation fees. Monthly subscriptions start at $20.

Key benefits of Timely

Be open for business 24/7 - Online bookings
Clients can book appointments on your website, Facebook page or your free Timely mini-website. Take payments online & email invoices!

Work anywhere at anytime - Mobile access
Your Timely account is hosted in the cloud, meaning you can access it from anywhere at anytime. See your appointments from your phone!

See your bookings on a calendar - Calendar Schedule
Navigate your schedule by staff, location, day, week or month using the calendar. Quickly and easily book, re-book and edit bookings in just a few clicks. Use the sidebar to search your customer records, history and notes. All from the same screen.

Keep in touch with your customers - Automated Reminders
Reduce your no-shows by automatically confirming appointments. Send SMS & email reminders, & automate your daily tasks.

Show me the money - Point of Sale
The built in point-of-sale means you can use Timely to take care of your invoicing and online payments. You can sell your services, products and even bundle them in packages.

Know your Numbers - Powerful Reports
Manage your schedule, promote your services and invoice clients. Keep & eye on your numbers with a variety of financial, staff & appointment reports.

Find more customers - Marketing tools
Make it easy for your customers to find you and book your services with SMS marketing. Connect your contact list to MailChimp and enjoy using the worlds most powerful email marketing tool.

Flex your muscle - Powerful Add-ons
Timely seamlessly integrates with other great software such as Xero, MYOB and Quickbooks (accounting), MailChimp (Email Marketing), Google Contacts and Calendars. Google Tag Manager, Zapier and iZettle, Paypal, Tyro, Smartpay and more.

Don’t break your bank - Affordable software
Whether you’re a solo operation or running a team our low monthly costs are affordable and flexible to the size of your business. It starts at $25 per month per staff member.

NO CONTRACTS, START UP COSTS OR CANCELLATION FEES.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 4 others, India, Japan, Mexico, United States

Supported Languages

English

Images

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Features

Total features of Timely: 104

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Before & After Pictures
  • Benchmarking
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Campaign Segmentation
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Scheduling Software
  • Employee Self Service
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Interaction Tracking
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Labor Forecasting
  • Loyalty Program
  • Marketing Automation Software
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payment Processing Software
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Productivity Analysis
  • Project Management Software
  • Projections
  • Purchase Order Management
  • Ratings / Reviews
  • Real-time Scheduling
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reservations Management
  • Resource Allocation & Planning
  • Resource Management Software
  • Resource Scheduling
  • Retail Inventory Management Software
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Social Media Integration
  • Stock Management
  • Tagging
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Wait List Management
  • Website Integration
  • Widgets

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Reviews

Overall rating

4.7 /5
(632)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support Software
4.7/5

Already have Timely?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 632
Janelle M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great customer service, flexible plans to suit all our needs

Reviewed on 24/10/2017

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book...

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Jacob W.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Spa Scheduling Software

Reviewed on 10/10/2020

Overall, I had a good experience with Timely and would be open to using the software again....

Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well.

Pros

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

Cons

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

Response from Timely

Hi Jacob,
Thanks so much for taking the time to share your experience with Timely. I'm pleased that you enjoyed using our software and that we could help you communicate with your clients more effectively.
I can imagine being tasked with learning our whole system could take some time; we try to build features that are really flexible to meet our customer's needs but that can add some complexities. We're always working to make things easier for our users though and have been running some projects to improve and simplify our core user flows. I hope you'll give us another look if you're ever in the market for scheduling software again :)

Ray W.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

I don't even know where to start!

Reviewed on 01/09/2017

It should work well for a single person operator looking for basic scheduling/tracking of...

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Jennily S.
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

EASY SOFTWARE FOR BEGINNERS

Reviewed on 29/10/2020

Pros

The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half.

Cons

I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on.

Response from Timely

Hi Jennily,
Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :)

Michelle R.
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic online booking system for sole practitioners

Reviewed on 19/12/2018

Client bookings continue to increase. Many new clients will choose me over another business because...

Client bookings continue to increase. Many new clients will choose me over another business because they can book online. I can easily see my financial situation for preparing tax statements. It's affordable, effective and easy to use.

Pros

The best and most important advantage for using this software is the ease it provides for my clients booking themselves in online. I get great feedback from clients.

Cons

I often miss messages so maybe a pop up notification would be helpful.

Showing 5 reviews of 632 Read all reviews

Timely FAQs

Below are some frequently asked questions for Timely.

Timely offers the following pricing plans:

  • Starting from: A$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

NO CONTRACTS, FREE 14 DAY TRIAL INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business. $55 AUD per staff member per month, includes 300 SMS credit per staff £30 GPD per staff member per month, includes 300 SMS credit per staff ELEVATE - Grow your revenue and elevate your brand with powerful client marketing. $45 AUD per staff member per month, includes 200 SMS credit per staff £25 GPD per staff member per month, includes 200 SMS credit per staff BUILD- Make business easy with the foundations for managing appointments. $35 AUD per staff member per month, includes 100 SMS credit per staff £20 GPD per staff member per month, includes 100 SMS credit per staff BASIC - Take your pen and paper appointment book and make it digital. $25 AUD per staff member per month £15 GPD per staff member per month

We do not have any information about Timely features

Timely has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Timely supports the following languages:

English

Timely supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Timely integrates with the following applications:

Authorize.Net, Facebook, Google Analytics, Google Calendar, Google Contacts, MYOB Essentials, Mailchimp, PayPal, QuickBooks Online Advanced, Stripe, Vend, WordPress, Xero, Zapier, iZettle

Timely offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Timely.