--- description: Detailed reviews on Sharpen based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Sharpen with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sharpen Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Sharpen](/software/101875/voice) # Sharpen Canonical: https://www.getapp.ae/software/101875/voice Page: 1 / 3\ Next: [Next page](https://www.getapp.ae/software/101875/voice?page=2) > Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience. > > Verdict: Rated **4.4/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Sharpen • Help customers using modern omnichannel • All channels are on a single interface • Move between channels without disconnecting • Deliver training to agents in their queue • Import data from third-party platforms into Sharpen DB for a single source of truth • Integrate with CRM systems out-of-the-box or build custom solutions with open REST APIs • Build reports using point-and-click tools or advanced SQL • Create and share unlimited custom dashboards • Globally-distributed, multi-tenant platform runs on Amazon’s worldwide infrastructure ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 48 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sharpen - **Location**: Indianapolis, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $139.00 - **Pricing model**: Per Feature - **Pricing Details**: Sharpen offers transparent pricing at every license level. Sharpen Empower, the contact center platform, comes at the total cost of $139 per user, per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, Mexico, United Kingdom, United States ## Features - API - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Blended Call Center - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Tagging - Call Transfer - Caller ID - Campaign Management Software - Chat/Messaging - Collaboration Tools - Computer Telephony Integration ## Integrations (4 total) - Freshdesk - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) - [Contact Center Software](https://www.getapp.ae/directory/593/contact-center/software) ## Alternatives 1. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Five9](https://www.getapp.ae/software/91276/five9) — 4.2/5 (481 reviews) 3. [CXone Mpower](https://www.getapp.ae/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Genesys Cloud CX](https://www.getapp.ae/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Talkdesk](https://www.getapp.ae/software/100659/talkdesk) — 4.5/5 (732 reviews) ## Reviews ### "Accessibility" — 5.0/5 > **Tracy** | *28 August 2015* | Sports > > I like fathom because I love being able to access and listen to my voicemail without having to call a 800 number, and enter my password etc before I can get my message. Fathom saves me a lot of valuable time and frustration and I love that. ----- ### "Fathom Voice" — 5.0/5 > **Tracy** | *22 March 2016* | Recommendation rating: 9.0/10 > > **Pros**: I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone. > > **Cons**: That when I listen to my voicemail via email the red light doesn't clear ----- ### "We pay for this?" — 1.0/5 > **Mike** | *25 September 2015* > > Pros: Well, I can dial out.. I can get calls in... The "go fathom voice" web interface is a good attempt at something... it's a decent layout. Cons: It doesn't always show when someone's on DND or not. It doesn't always update at a reasonable time. I constantly have to refresh my webpage to be sure that it's up to date. I still haven't figured out HOW that when i'm part of a call group, and a call gets transferred to the group, that I can have my phone on DND, and my fathom voice set to "away" and a call come to the Que, and I suddenly have a missed call when I get back to my desk. Maybe create a desktop app that gives us a lists of the extensions and who's on the phone, and able to use it to actually control the phones as far as setting it to DND. If I set the phone to DND, I shouldn't have to set the web access /app to DND. If I set the webpage, or app, to DND/Not available, I shouldn't have to go do it on the phone as well. ----- ### "Fathom Rocks\!" — 5.0/5 > **Elizabeth** | *22 March 2016* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful. > > **Cons**: Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone. ----- ### "Love the capabilities, and the customer service." — 4.0/5 > **Catharine** | *24 September 2015* > > PROS - BEST customer service. Very responsive, and work to resolve issues. Worked with another company before and had to deal with foreign customer service we were barely able to understand. Often had to sit on the phone for up to 6 or 8 hours before things were resolved. Love the dashboard where we can see who is on the phone before dialing our team. However, we have to refresh the screen - it is not real time on its own. CONS - Not an easy system to learn. It is very complicated. Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change. This being said, we have a fairly complicated routing pattern, so for something more straightforward, I'm sure this will be much easier for other companies. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ae/software/101875/voice?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/101875/voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data