About Outreach

Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform, and the only sales execution platform to make the Forbes Cloud 100, Outreach was also the fastest-growing vendor in the category on the Deloitte Technology Fast 500.

More than 5,000 companies such as Adobe, Tableau, Okta, Splunk, DocuSign, and SAP depend on Outreach's enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation. Outreach is a privately held company based in Seattle, Washington. To learn more, please visit www.outreach.io.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Outreach

About the fastest-growing sales execution platform

- Outreach Engage helps reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.

- Outreach Guide is an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.

- Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.

- Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Outreach Software - Outreach Sequences help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
Outreach Software - Outreach Kaia is an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.
Outreach Software - Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.
Outreach Software - The power of Outreach everywhere you work, including Gmail and Salesforce.com.
Outreach Software - Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.
Outreach Software - Improve results with actionable insights. Know the times, channels and sequences that reach prospects best.
View 11 more
Outreach video
Outreach video
Outreach video
Outreach video
Outreach video
Outreach Software - Outreach Sequences help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
Outreach Software - Outreach Kaia is an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.
Outreach Software - Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.
Outreach Software - The power of Outreach everywhere you work, including Gmail and Salesforce.com.
Outreach Software - Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.
Outreach Software - Improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Features

Total features of Outreach: 53

  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Audio/Video Recording
  • Auto-Dialer
  • Calendar Management
  • Call List Management
  • Call Recording Software
  • Collaboration Tools
  • Communication Management
  • Contact Management Software
  • Content Delivery
  • Dashboard Software
  • Data Management Software
  • Deal Management
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Engagement Tracking
  • For Sales Teams/Organizations
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Meeting Management
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Proposal Management Software
  • Prospecting Tools
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Onboarding & Training
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Source Tracking
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Workflow Management Software

Alternatives

Salesforce Sales Cloud

4.4
#1 Alternative to Outreach
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

HubSpot CRM

4.5
#2 Alternative to Outreach
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Groove

4.5
#3 Alternative to Outreach
Groove enables teams small or large to stay on the same page and provide there customers with the personalized...

Yesware

4.3
#4 Alternative to Outreach
How sales teams do meaningful email outreach at scale.

Reviews

Overall rating

4.4 /5
(277)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support Software
4.1/5

Already have Outreach?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 277
Cornell
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Sales Development

Reviewed on 17/07/2021

With Outreach, we're solving the tedious work of outbounding by equipping SDRs with the powerful...

With Outreach, we're solving the tedious work of outbounding by equipping SDRs with the powerful tools to mass scale their outreach efforts. Previously this work was done in spreadsheets with manual emails and just Salesforce as the CRM tracker for contacts. With Outreach, emails are automated, prospect statuses are automatically updated. We've saved significant time with Outreach. There is a steep learning curve because the tool has various nuances that require training.

Pros

Sequences is what makes Outreach so powerful. The fact that you can time, automate, and blast various emails to prospects using custom variables for a personalized feel is what makes Outreach so powerful. My role requires me to send mass volumes of emails to specific personas at various B2B companies. Most people don't respond after just 1 email. By loading multiple folks into a sequence and blasting that sequence has saved me significant time.

Outreach also acts a CRM that keeps track of all communications. You can use filters to find specific prospects who have been sequenced or if they've been opted out or if they're in a specific stage in a sequence. These custom filters enable for specific targeting and tailoring.

Cons

Outreach does require level of training to some extent that isn't straightforward. For example, knowing how to load sequences, or create triggers, or how to automate certain tasks does require some playing around that is not intuitive unless you have some training. Our organization needed some 3rd party training for us to actually grasp the various aspects and nuances of Outreach. Without that 3rd party training, we would've made numerous mistakes and probably wouldn't have utilized the tool to the maximum efficiency.

Alternatives Considered

SalesLoft

Reasons for Switching to Outreach

This was primarily a price initiative. SalesLoft was a bit more expensive than we would've liked and my team only needed one Outreach license.
Nate
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best sales sequencing tool on the market, hands down

Reviewed on 31/01/2021

Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least...

Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Pros

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Cons

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Florence
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Made our SDRs way more productive

Reviewed on 21/01/2021

Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key...

Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Pros

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Cons

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Alternatives Considered

SalesLoft

Reasons for Choosing Outreach

Groove was clunky and the support wasn't up to scratch.

Switched From

Groove

Reasons for Switching to Outreach

Industry standard. Connectivity. Great UX.
Lauren
Overall rating
  • Industry: Computer Software
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Outreach is my favorite sales tool

Reviewed on 30/09/2019

I am a big fan of Outreach. I think all Sales, Marketing & Sales Development teams should use it....

I am a big fan of Outreach. I think all Sales, Marketing & Sales Development teams should use it. Automation is the future!

Pros

I love the ease of use. I work with many people new to sales, new to our industry and they fall in love with outreach. It automates our sales strategy. It helps us follow a cadence or campaign on emailing, calling, sending a LinkedIn message, etc. Without it, we would struggle to follow up with our clients.

Cons

There are some small things that I don't like with Outreach. Things get stuck in failed & pending states and you are not notified... These are usually found too late as well. Wish there was more of an aggressive notification when things happen that we should be aware of. Also - I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time.

Alternatives Considered

SalesLoft

Reasons for Choosing Outreach

More personalized and account based targeting model.

Switched From

Yesware

Reasons for Switching to Outreach

Ease of use. Better security in mass emailing cadences.
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great, but not perfect

Reviewed on 26/06/2019

Overall Outreach is a great tool for scaling out productivity but it seems to lack features in...

Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Pros

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them.

It's also great at helping keep me organized in terms of tasks I need to follow up on like calls.

They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over.

Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Cons

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view.

Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.

Showing 5 reviews of 277 Read all reviews

Outreach FAQs

Below are some frequently asked questions for Outreach.

Outreach offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Outreach for pricing information.

Outreach has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Outreach supports the following languages:

English

Outreach supports the following devices:

Outreach integrates with the following applications:

6sense, Chili Piper, Demandbase One, Dialpad, Drift, Gmail, Gong.io, HubSpot CRM, LeadIQ, LinkedIn Sales Navigator, Microsoft 365, Okta, RingCentral Contact Center, Salesforce Sales Cloud, Seismic, Sendoso, Terminus, Vidyard, ZoomInfo SalesOS

Outreach offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

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