About Outreach
Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform, and the only sales execution platform to make the Forbes Cloud 100, Outreach was also the fastest-growing vendor in the category on the Deloitte Technology Fast 500.
More than 5,000 companies such as Adobe, Tableau, Okta, Splunk, DocuSign, and SAP depend on Outreach's enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation. Outreach is a privately held company based in Seattle, Washington. To learn more, please visit www.outreach.io.
Key benefits of Outreach
About the fastest-growing sales execution platform
- Outreach Engage helps reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
- Outreach Guide is an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.
- Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.
- Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Outreach helps me Make more Money
Reviewed on 01/07/2019
I love it. Their customer service is great whenever I have questions and the product has paid for...
I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold.
Pros
I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.
Cons
There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Terrible customer service. Great product.
Reviewed on 02/04/2018
I really enjoyed the software, what a great product. My first salesman was amazing, but as they...
I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find.
Pros
Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day.
Cons
If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging.
I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Use of Outreach and support
Reviewed on 08/07/2019
Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just...
Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!
Pros
It's pretty easy to use and figure out. Not much help is needed to make it work.
Cons
Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Sales software I have ever encountered
Reviewed on 17/11/2021
Pros
What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.
Cons
What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing software that immediately generates return on investment
Reviewed on 27/12/2018
Their customer success and new customer install team is AMAZINGLY good. It's a complex solution,...
Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.
Pros
Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.
Cons
The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.
Outreach FAQs
Below are some frequently asked questions for Outreach.Q. What type of pricing plans does Outreach offer?
Outreach offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Outreach for pricing information.
Q. Who are the typical users of Outreach?
Outreach has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Outreach support?
Outreach supports the following languages:
English
Q. Does Outreach support mobile devices?
Outreach supports the following devices:
Q. What other apps does Outreach integrate with?
Outreach integrates with the following applications:
6sense, Chili Piper, Demandbase One, Dialpad, Drift, Gmail, Gong.io, HubSpot CRM, LeadIQ, LinkedIn Sales Navigator, Microsoft 365, Okta, RingCentral Contact Center, Salesforce Sales Cloud, Seismic, Sendoso, Terminus, Vidyard, ZoomInfo SalesOS
Q. What level of support does Outreach offer?
Outreach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
Related categories
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- Predictive Dialer Software
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- Call Recording Software
- Sales Tracking Software
- Sales Forecasting Software
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