Jotform
About Jotform
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally. Commonly utilized for creating various types of forms including payment forms, lead generation forms, registration forms, contact forms, and application forms, it has established itself as a leading choice in the industry. One notable feature is the offline data collection capability, enabling users to gather crucial information even without an internet connection, whether in remote locations or while traveling.
Users can enhance their data collection efforts with advanced form fields like geolocation, voice recording, and e-signatures, which provide more comprehensive data for business purposes. The platform also offers a kiosk mode that allows multiple individuals to fill out forms repeatedly on a single device, useful for events like trade shows or conferences. Additionally, users can assign forms to team members for seamless access, filling out, viewing, and managing responses. Customizing notifications on the forms allows users to focus on crucial updates and information. Sharing forms and submissions can be easily done via email, text, or other applications for efficient collaboration.
Key benefits of Jotform
- Save time and money with paperless forms.
- Generate, view, and edit forms.
- Collect and manage data instantaneously.
- Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
- Once you are back online, Jotform syncs data automatically.
- Enter kiosk mode to collect multiple submissions from a public or personal device.
- Lock down your app and turn your device into an online or offline survey station.
- Go from a completed survey to the start page automatically and securely.
- Perfect for trade shows, conferences, and fundraisers
- Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
- Assign forms to members of your team to send and view responses
- Team members can access their forms without a JotForm account
- Take action according to your team responses.
- No coding skills required
- Drag-and-drop Form Builder
- 5,000+ customizable form templates
- If you need, login or sign up with your Google account
- Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!
- Customize your workflows with conditional logic, calculations, and widgets
- Set up autoresponders for confirmation emails and reminders
- Generate analytics reports for your data
- Assign tasks to your team members easily
- Use payment forms in your workflows
- Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
- Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
- Connect with thousands of more apps using JotForm’s Zapier integration
- Accept credit cards for one-time payments, recurring payments, and donations
- Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
- No additional transaction fees
- Copy and paste a short embed code into your web page HTML
- Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- GDPR compliance
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Step up from Google Forms!
Reviewed on 14/09/2024
Jotform is a GREAT step up from Google Forms at an affordable price and a great intermediate...
Jotform is a GREAT step up from Google Forms at an affordable price and a great intermediate between Google and Typeform. If you need a signature or to connect with Stripe, Jotform is a great choice!
Pros
Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!
Cons
Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.
Alternatives Considered
TypeformReasons for Choosing Jotform
To be able to allow customers to make purchases through the formReasons for Switching to Jotform
Purchasing capabilities - was easy to integrate Stripe and also create an invoice optionResponse from Jotform
Hi Ali,
Thanks for your detailed review. We’re glad to hear that our platform has been a solid step up from other platforms and that you’ve found features like advanced automation, conditions, and payment integrations helpful. It's awesome to know that our Support Team has been able to help you well with screenshots and videos.
Regarding on the conditional logics, if you're having difficulties, you can check out these user guides: https://www.jotform.com/help/57-smart-forms-conditional-logic-for-online-forms/.
If you ever have any questions or need help with automations, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convenient and Useful
Reviewed on 11/03/2025
Overall, jotform has been very helpful and user friendly.
Overall, jotform has been very helpful and user friendly.
Pros
Jotform makes it simple for our school to send documents for families to sign. This is especially helpful for working families or parents who may live out of town who cant make it to our physical location.
Cons
There was a slight learning curve when trying to use the software the first time.
Alternatives Considered
Foxit eSignReasons for Switching to Jotform
Jotform was a free trial and was more user friendly for the tasks.Response from Jotform
Hi Megan,
Thanks for sharing your seamless experience using Jotform. We're glad to hear that our platform is making it easier for your school to connect with families, no matter where they are. Providing a seamless way to send and sign a document is something we're proud of.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Keep getting suspensed, but customer service is not helpful and
Reviewed on 08/12/2024
Very annoyed, since I am not doing anything wrong, I have read their terms of agreement, and I am...
Very annoyed, since I am not doing anything wrong, I have read their terms of agreement, and I am following the rules. I clarified what they thought was wrong accepted my issue and went on to ignore it once again.
Pros
Found it functional. It’s easy to create logic paths.
Cons
I keep getting suspended for not good reason and customer service has not been helpful. I got suspended so I contacted the support team, I received a message saying that they could see that there was no ill-intend, but remained suspended. I then went on for 2-days trying to fix this, finally got an answer from someone saying it would be unsuspended and I asked what I could do for it to not happened again. I followed her advice to the letter and haven't gone into the account in five days. Today I find that it is suspended again. Not only that, but I can't seem to respond to customer service messages because the only form of communication is through a 'thread' to which they as you to log in. Which I am not allowed since my account is suspended. In the first time I was being able to do this, but not sure what is happening now. Please use another software.
Response from Jotform
Hi Carol,
Thanks for your feedback. We appreciate your positive words. To address the issue with your account, you can also send us a direct message from our Facebook page at https://fb.com/jotform or on X (Twitter) at https://x.com/jotformsupport. You can share with us your form link so we can quickly locate your account and help get the issue resolved. Thanks for your patience and understanding.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jotform makes life easier
Reviewed on 04/12/2024
It's a platform that's really useful for our needs: a form that only gets filled out occasionally...
It's a platform that's really useful for our needs: a form that only gets filled out occasionally and payments are connected to our online payment processor directly. It makes things really streamlined and easy.
Pros
Jotform has a good free option that allows you to fully test out the functionality of the app without committing financially. We use it for something that is only booked once or twice a month, so it suits us really well. I also really appreciate that it directly links to Square, so our payments are seamless. The email notifications it sends to customers are really useful too, one less thing I have to do!
Cons
I can't relaly think of anything. I guess some of the backend is a bit jargon-y so it's not straightforward to fix something sometimes, but that's a minor gripe as I usually figure it out.
Reasons for Choosing Jotform
Jotform was able to take payment at the point of submission, and connected directly with our payment processor.Switched From
Google DocsReasons for Switching to Jotform
Jotform integrated with Square payments and offered a free tier, plus follow up emails with customers.Response from Jotform
Hi Jennifer,
Thanks for your positive review. We're thrilled to hear that Jotform's Starter (free) plan and seamless integrations work so well for your needs. It's great to know that the email notifications are saving you time and simplifying your process.
If you have any questions or suggestions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Warehousing
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
superb service
Reviewed on 28/01/2025
i have very much enjoyed using jotform and i intend to be a long standing customer
i have very much enjoyed using jotform and i intend to be a long standing customer
Pros
the website is very user friendly and the services they offer are brilliant
Cons
nothing so far. everything i have tested has been excellent.
Response from Jotform
Hi Adam,
Thanks for your positive review. We're delighted to hear that you find our platform user-friendly and exceptional. We appreciate it.
Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Jotform FAQs
Below are some frequently asked questions for Jotform.Q. What type of pricing plans does Jotform offer?
Jotform offers the following pricing plans:
- Starting from: $39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Q. Who are the typical users of Jotform?
Jotform has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Jotform support?
Jotform supports the following languages:
Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish
Q. Does Jotform support mobile devices?
Jotform supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Jotform integrate with?
Jotform integrates with the following applications:
2Checkout, AWeber, ActiveCampaign, Adobe Dreamweaver, Agile CRM, Airtable, Akita, Apache Hive, Asana, Basecamp, BigCommerce, BlueSnap, Box, Braintree, Brevo, Callingly, Campaign Monitor by Marigold, CardConnect, ClickUp, ClinchPad, Constant Contact, Copper, Dropbox Backup, Dropbox Business, Drupal, Egnyte, EngageBay CRM, Evernote Teams, FTP Today, Freshdesk, GetResponse, GoCardless, GoTo Webinar, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Google Sheets, Google Sites, Highrise, HubSpot CRM, IFTTT, Insightly, Joomla, Keap, Kit, Klaviyo, Knack, Mad Mimi, Mailchimp, MailerLite, Make, MariaDB, Meta for Business, Microsoft Excel, Microsoft SQL Server, Microsoft SharePoint, Microsoft Teams, Mollie, MongoDB, OneDrive, Ontraport, OpenCRM, Oracle Aconex, PayJunction, PayPal, PayPal Invoicing, PayU, Paymo, Paysafe, Pipedream, Pipedrive, Podio, Salesforce Platform, SendGrid, Slack, Smartsheet, Solve CRM, Square Point of Sale, Stripe, Tray.io, Trello, Typeform, Unbounce, Unito, VerticalResponse, Weebly, WordPress, Worldpay for Enterprise, Wrike, Zapier, Zendesk Suite, Zenfolio, Zoho CRM, Zoom Workplace, appyReward, authorize.net, cybersource, iContact, monday.com
Q. What level of support does Jotform offer?
Jotform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
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