--- description: Detailed reviews on Vonage Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Vonage Contact Center with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vonage Contact Center Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Vonage Contact Center](/software/101955/newvoicemedia) # Vonage Contact Center Canonical: https://www.getapp.ae/software/101955/newvoicemedia Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/101955/newvoicemedia?page=2) > Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities \& data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data \& call history for agents and offering analytics across CRM \& call data. > > Verdict: Rated **4.3/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vonage Contact Center \- Create new experiences for customers and employees faster and easier than ever before - Deliver a better customer experience using skill-based routing and CRM insights - Enhance agent experience through CRM integration for caller id, auto-logging, screen pop, call recording \& click-to-dial - Free customers and employees to communicate however suits them best - Make every conversation more personal and productive - One global platform for simplicity and easy scaling ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 70 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vonage - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: $1.00 - **Pricing Details**: Vonage Contact Center offers solutions for small and medium size businesses as well as large enterprises. For more information about packaging please see our website at https://www.vonage.com/contact-centers/plans/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English, French - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management Software ## Integrations (2 total) - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) - [Telephony Software](https://www.getapp.ae/directory/294/telephony/software) ## Alternatives 1. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 2. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [3CX](https://www.getapp.ae/software/103409/3cx) — 4.4/5 (465 reviews) 4. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [JustCall](https://www.getapp.ae/software/2047760/justcall) — 4.1/5 (223 reviews) ## Reviews ### "Seamless communication integration\!" — 4.0/5 > **Adonis** | *19 February 2018* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: With the cost of international and domestic call, companies are spending too much to interact. The NewVoiceMedia VOIP will help you minimize these expenses and effortlessly communicate to the right person anytime. > > **Cons**: Like traditional phone system, you need to invest with telephone unit capable to IP system. The process of NewVoiceMedia VOIP can be easily adapt once the company is already using the system. ----- ### "Has its moments" — 4.0/5 > **Mike** | *6 June 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It is pretty straight forward and easy for new users to use. > > **Cons**: The requirements to operate the dialer in certain web browsers and settings that need to be made in order for things to work can prove difficult and cause errors from time to time. ----- ### "Acceptable contact center for smb" — 3.0/5 > **Bernard** | *25 July 2020* | Telecommunications | Recommendation rating: 1.0/10 > > **Pros**: It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services > > **Cons**: It is not ideal for large deployments as it does not have the same availability and scalability as Avaya > > I have a client that used it as liked it as their needs were basic ----- ### "Good services for webRTC communication" — 5.0/5 > **Renato** | *18 October 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Easy of use. The API is simple, good documentation. Has almost everything you need for any type of real-time video/audio communication. Flexibility in building the final video layout. > > **Cons**: It lacks a better support for portrait mode. To our application, portrait mode is the main goal and the lack of a portrait mode was the reason we had to go to another service ----- ### "CHIEF OPERATING OFFICER" — 5.0/5 > **DAVID** | *5 October 2016* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: ONSITE IMPLEMENTATION > > **Cons**: COST > > Great on site implementation team. Totally customization IVR solution, call recording, etc. Excellent customer service. A real partner. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/101955/newvoicemedia?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/101955/newvoicemedia) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data