--- description: Detailed reviews on CloudCall based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare CloudCall with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudCall Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/275/call-center/software) > [CloudCall](/software/101957/cloudcall-click) # CloudCall Canonical: https://www.getapp.ae/software/101957/cloudcall-click Page: 1 / 3\ Next: [Next page](https://www.getapp.ae/software/101957/cloudcall-click?page=2) > CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe. > > Verdict: Rated **4.0/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CloudCall 🚀 Built for Performance at Scale CloudCall is hosted on AWS’s hyperscale infrastructure—ensuring lightning-fast performance, enterprise-grade security, and global reliability. Whether your team is remote, hybrid, or in-office, you can count on crystal-clear audio and consistent uptime. 📊 Real-Time Coaching \& Visibility Empower managers with live coaching tools like whisper, barge, and listen-in. Monitor call activity in real time, support reps on the fly, and drive performance with transparent reporting and analytics dashboards. 🤖 AI-Powered Summaries \& Insights Say goodbye to manual note-taking. CloudCall uses AI to generate instant call summaries, sentiment analysis, and keyword detection—delivering sharper insights and saving hours every week. 🔗 Deep CRM Integration Built for CRM-centric workflows, CloudCall embeds directly into platforms including Bullhorn, Vincere, Salesforce, JobDiva, ARCRM and more. Automatically log every call, voicemail, and SMS to the right contact or job record—with no extra clicks. 🎧 Effortless Recording \& Playback Record and replay calls with a single click—no hardware or third-party tools needed. Ideal for quality control, training, or compliance. All recordings are stored securely and linked to CRM activity history. ⭐ Quality Conversations Start Here Inbound screen pop reveals the full CRM profile before you pick up the call—empowering users to greet contacts by name, pick up where they left off, and build trust faster. 📈 Smarter Decisions, Happier Customers With customer service ratings, sentiment tagging, and team scorecards, CloudCall helps you measure what matters—so you can improve conversations, satisfaction, and outcomes. 🔁 Seamless Sync Across Platforms Every conversation—call, text, or voicemail—is automatically logged and accessible across devices and platforms. No more lost notes, siloed tools, or missed follow-ups. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 40 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudCall - **Founded**: 2011 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User - **Pricing Details**: Visit cloudcall.com/pricing for more information on pricing, or contact the CloudCall sales team for a custom pricing quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 71 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audio/Video Conferencing - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Calendar Management - Call Center Integration - Call Center Management - Call Conferencing - Call List Management - Call Logging - Call Monitoring Software ## Integrations (10 total) - Access Recruitment CRM - Access Vincere Evo - Bullhorn ATS & CRM - Bullhorn Recruitment Cloud - Chameleon-i - JobDiva - Salesforce Sales Cloud - Tracker - Tracker - Tracker ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) ## Related Categories - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [Telephony Software](https://www.getapp.ae/directory/294/telephony/software) - [Auto Dialer Software](https://www.getapp.ae/directory/1067/auto-dialer/software) - [Cloud PBX Software](https://www.getapp.ae/directory/1101/cloud-pbx/software) - [Cloud Communication Platforms](https://www.getapp.ae/directory/1631/cloud-communication-platform/software) ## Alternatives 1. [Nextiva](https://www.getapp.ae/software/91289/nextiva) — 4.6/5 (914 reviews) 2. [VoIP.ms](https://www.getapp.ae/software/2035391/voip-ms) — 4.8/5 (697 reviews) 3. [Microsoft Teams](https://www.getapp.ae/software/105615/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Wildix](https://www.getapp.ae/software/2045027/wildix) — 4.7/5 (209 reviews) 5. [Ringover](https://www.getapp.ae/software/117547/ringover) — 4.7/5 (858 reviews) ## Reviews ### "Soft Phones are great" — 5.0/5 > **Gavin** | *1 July 2020* | Construction Software | Recommendation rating: 8.0/10 > > **Pros**: It's online It's scalable Its easy to adjust It emails me voicemail messages that we have missed\! It has a dashboard > > **Cons**: I need to get a custom made dashboard for real time key customers. don't know who to ask because it isn't offered. The phones don't show who else is on the phone. The interface online is getting old and some of the settings, especially around setting out of hour messages etc are clunky. > > Great product, low maintenance and easy to use. It's a no brainer and look forward to taking it to the next level. ----- ### "CloudCall Review" — 5.0/5 > **cyndy** | *1 July 2020* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: what I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service. They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing\!\!\!\!\!\!\!\!\!\!\! > > **Cons**: THERE IS NOTHING NOT TO LIKE. Customer service is on point and the software delivers exactly what is promises. > > MY experience with CloudCal has been a very prodcuctive one ----- ### "Lagging and Choppiness an Ongoing Issue" — 1.0/5 > **Hannah** | *26 June 2020* | Staffing & Recruiting | Recommendation rating: 0.0/10 > > **Pros**: It's very easy to install and easy to use in that you can now click on the phone number shown in Bullhorn to call a candidate rather than having to type the number on a dial pad > > **Cons**: There is a noticeable lag between the other party and myself when we speak. This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists. I far prefer simply calling from my cell phone. > > The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help. But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall ----- ### "SMS" — 4.0/5 > **Tammy** | *10 July 2020* | Government Relations | Recommendation rating: 7.0/10 > > **Pros**: SMS features are great when they work, but it stops functioning frequently. > > **Cons**: Faxing, SMS going down frequently. For no reason it seems. ----- ### "We used CloudCall integrated with SalesForce. It made high volume dialing easy as one click." — 4.0/5 > **Ray** | *27 June 2017* | Recommendation rating: 7.0/10 > > **Pros**: Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done. This save us a tremendous amount of time and it cut down on forgetting to record activity during call blitz. > > **Cons**: There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience. > > Save a tremendous amount of time when high volume dialing. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ae/software/101957/cloudcall-click?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/101957/cloudcall-click) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data