Atera

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

4.6 /5 (184 reviews) Write a Review!

Atera Overview

What is Atera?

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Atera is a modern SaaS platform, born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.

We have a unique, transparent and simple technician based pricing model, with no hidden fees and unlimited monitored Servers & Workstations.

Our platform delivers:
• Powerful proactive IT management capabilities
• Integrated CRM and Service desk
• Integrated portfolio of 3rd party cloud services
• Powerful analytic capabilities
• A unique pure SaaS model with simple self-serve on-boarding
• A Simple and easy to learn user experience
• Affordable and transparent pricing model
• Mobile capabilities

Atera Overview

Pricing

Starting from
$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below:
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly
Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly
Power - $149/technician/month, billed annually or $169/technician/month, billed monthly


Atera Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

All-in-One MSP Tool
Monitor Devices From Any Device
Get Alerts and Solve Issues On The Spot
$79 Per Technician, Unlimited Devices, It’s That Simple.
Atera – Features
Atera video Atera screenshot: All-in-One MSP Tool Atera screenshot: Monitor Devices From Any Device Atera screenshot: Get Alerts and Solve Issues On The Spot Atera screenshot: $79 Per Technician, Unlimited Devices, It’s That Simple. Atera screenshot: Atera – Features

Atera Reviews

Atera Reviews

Overall rating
4.6
/
5
Excellent
117

Very good
58

Average
5

Poor
3

Terrible
1

Value for Money
4.7
Features
4.2
Ease of Use
4.6
Customer Support
4.5
95% recommended this app
Frank G.

Great RMM product

always friendly and supportive.


Sean M.

Saved us 100,000 a year and revitalized our IT Dept

It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.


James D.

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!


Bhasker C.

Cost effective product

Better than our old RMM specially with cost and features that is offered.


Jake G.

Recommend to any IT admin or service company

Fantastic!


Frank G.
Industry: Information Technology & Services
Company size: 2-10 Employees

Great RMM product

Used Daily for 2+ years
Reviewed on 10/09/2020
Review Source: GetApp

always friendly and supportive.

Pros

ATERA is easy to use, fast and very reliable platform for remote management and

Cons

There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sean M.
Industry: Utilities
Company size: 501-1,000 Employees

Saved us 100,000 a year and revitalized our IT Dept

Used Daily for 1+ year
Reviewed on 17/12/2020
Review Source: Capterra

It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

Pros

The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.

Cons

Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James D.
Industry: Information Technology & Services
Company size: 2-10 Employees

Quality has gone downhill

Used Daily for 2+ years
Reviewed on 17/03/2019
Review Source: Capterra

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros

The price point for this product is excellent, if it worked properly.

Cons

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Bhasker C.
Industry: Computer & Network Security
Company size: 201-500 Employees

Cost effective product

Used Daily for 1+ year
Reviewed on 21/10/2020
Review Source: Capterra

Better than our old RMM specially with cost and features that is offered.

Pros

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Cons

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jake G.
Industry: Information Technology & Services
Company size: 2-10 Employees

Recommend to any IT admin or service company

Used Daily for 6-12 months
Reviewed on 27/10/2020
Review Source: Capterra

Fantastic!

Pros

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Cons

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 184 user ratings
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Atera Pricing

Atera Pricing

Starting from
$79.00/month
Free Trial
Subscription
Value for money

Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below:
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly
Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly
Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below:
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly
Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly
Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

Value for Money
4.7/5
Based on 184 user ratings
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Atera Features

Atera Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Role-Based Permissions
Search Functionality
Third Party Integration
Workflow Management
Features
4.2/5
Based on 184 user ratings
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Categories

Additional information for Atera

Additional information for Atera

Key features of Atera

  • Assessment management
  • Automatic backup
  • Billing management
  • Business Analytic Reports
  • Full CRM
  • Full activity logging
  • Integrated Online Backup
  • Knowledge base
  • Mobile access
  • Professional Services Automation
  • Quickbooks integration
  • Real-time monitoring
  • Real-time notifications
  • Remote control
  • Server monitorting
  • Ticket management
  • Trouble ticketing
  • Uptime monitoring

Benefits

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)

  • Atera FAQs

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Q. What type of pricing plans does Atera offer?

    Atera offers the following pricing plans:

    Starting from: $79.00/month

    Pricing model: Subscription

    Free Trial: Available

    Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below: Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

    Q. What are the main features of Atera?

    Atera offers the following features:

    • Assessment management
    • Automatic backup
    • Billing management
    • Business Analytic Reports
    • Full CRM
    • Full activity logging
    • Integrated Online Backup
    • Knowledge base
    • Mobile access
    • Professional Services Automation
    • Quickbooks integration
    • Real-time monitoring
    • Real-time notifications
    • Remote control
    • Server monitorting
    • Ticket management
    • Trouble ticketing
    • Uptime monitoring

    Q. Who are the typical users of Atera?

    Atera has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does Atera support?

    Atera supports the following languages:

    English

    Q. What type of pricing plans does Atera offer?

    Atera has the following pricing plans:

    Subscription

    Q. Does Atera support mobile devices?

    Atera supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atera integrate with?

    Atera integrates with the following applications:

    GoToAssist, IT Glue, ITBoost, QuickBooks Online, Splashtop Business Access, Splashtop Remote Support, TeamViewer, Warranty Master, Xero, Zapier

    Q. What level of support does Atera offer?

    Atera offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support, Forum