About OneDesk

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.

With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.

Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.

Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.

At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.

Pricing starting from:

$9.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of OneDesk

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Curaçao, Argentina, Austria, Australia , Belgium, Bulgaria, Brazil, Canada, Switzerland, Chile, Colombia, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Guernsey, Greenland, Greece, Croatia, Hungary, Ireland, Israel, Iceland, Italy, South Korea, Kuwait, Cayman Islands, Luxembourg, Monaco, Montenegro, Mexico, Netherlands, Norway, New Zealand, Peru, Philippines, Poland, Puerto Rico, Portugal, Romania, Serbia, Sweden, Singapore, Slovenia, Slovakia, Taiwan, United States, British Virgin Islands, U.S. Virgin Islands, South Africa

Supported Languages

English

Pricing starting from:

$9.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

OneDesk Software - Kanban Board - Agile Status Board for tickets and tasks
OneDesk Software - Hierarchical view of ticekts and tasks in a project
OneDesk Software - Real-time messaging and conversations with customers and team members
OneDesk Software - Gantt chart
OneDesk Software - Customer portal for customers to track tickets and tasks
View 6 more
OneDesk video
OneDesk Software - Kanban Board - Agile Status Board for tickets and tasks
OneDesk Software - Hierarchical view of ticekts and tasks in a project
OneDesk Software - Real-time messaging and conversations with customers and team members
OneDesk Software - Gantt chart
OneDesk Software - Customer portal for customers to track tickets and tasks

Features

Total features of OneDesk: 50

  • API
  • Agile Methodologies
  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Call Center Management
  • Change Management Software
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard Software
  • Document Storage
  • Email Management Software
  • Engagement Tracking
  • Feedback Management
  • File Sharing Software
  • Gantt/Timeline View
  • Idea Management Software
  • Ideation
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Macros/Templated Responses
  • Milestone Tracking
  • Multi-Channel Communication
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Project Planning Software
  • Project Planning/Scheduling
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management Software
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management Software
  • Ticket Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Workflow Configuration

Alternatives

Jira

4.4
#1 Alternative to OneDesk
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monday.com

4.6
#2 Alternative to OneDesk
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

CloudBlue PSA

4.5
#3 Alternative to OneDesk
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically...

4me

4.7
#4 Alternative to OneDesk
4me allows all internal and external service providers of an enterprise to collaborate while 4me keeps track of the...

Reviews

Overall rating

4 /5
(3)
Value for Money
3.5/5
Features
4/5
Ease of Use
3/5
Customer Support Software
4/5

Already have OneDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 3 reviews of 3
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Using as a service desk but unfortunately not the most ideal

Reviewed on 16/09/2022

Pros

There is automated timesheet tracking for each tickets.

Cons

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives Considered

Jira
Rakesh
Overall rating
  • Review Source

Overall rating

Good solution to combine voice of the customer with product management

Reviewed on 04/05/2011

It helps you translate customer requirements into actionable and intelligent criteria for products....

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent

Bobby
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Reviewed on 08/05/2017

OneDesk FAQs

Below are some frequently asked questions for OneDesk.

OneDesk offers the following pricing plans:

Plans start at $9/user/month.

OneDesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

OneDesk supports the following languages:

English

OneDesk supports the following devices:

Android (Mobile), iPhone (Mobile)

OneDesk integrates with the following applications:

Box, Dropbox Business, FreshBooks, Jira, Mailchimp, Microsoft Azure, Microsoft Project, Quickbooks Online, Salesforce Sales Cloud, Slack, WordPress, Zapier

OneDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

Related categories

See all software categories found for OneDesk.