About HappyFox Chat

HappyFox Chat helps you add live chat to your website. Install in under 1 minute - Just copy and paste HappyFox Chat's javascript snippet on to your website to get started. HappyFox Chat is intuitively designed and fast.

HappyFox Chat plans included unlimited chats, canned responses, integration with Slack, Wordpress, Google Analytics, Shopify, Pipedrive and HappyFox Help Desk. Plans start at 14.99/mo/agent.

Pricing starting from:

$29.99/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of HappyFox Chat

  • HappyFox Chat's canned responses allow agents to type less and respond to customers faster.

  • Notifications via native applications for Mac, Windows & Mobile enable communication with customers on the go.

  • Provide real time support to your customers with unlimited chats.

  • View customer waiting times, average response times, chat duration and more with HappyFox Chat's chat statistics.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    $29.99/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    HappyFox Chat Software - HappyFox Chat graph
    HappyFox Chat Software - HappyFox Chat chat windows
    HappyFox Chat Software - HappyFox Chat eCommerce integraton
    HappyFox Chat Software - HappyFox Chat integrations
    HappyFox Chat Software - HappyFox Chat chat history
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    HappyFox Chat video
    HappyFox Chat video
    HappyFox Chat video
    HappyFox Chat Software - HappyFox Chat graph HappyFox Chat Software - HappyFox Chat chat windows HappyFox Chat Software - HappyFox Chat eCommerce integraton HappyFox Chat Software - HappyFox Chat integrations HappyFox Chat Software - HappyFox Chat chat history

    Features

    Total features of HappyFox Chat: 19

    • API
    • Alerts/Notifications
    • Canned Responses
    • Chat/Messaging
    • Customizable Branding
    • Feedback Management
    • File Sharing Software
    • Geotargeting
    • Mobile Access
    • Offline Form
    • Proactive Chat
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Website Integration
    • Website Visitor Tracking

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    Reviews

    Overall rating

    4.5 /5
    (17)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.3/5

    Already have HappyFox Chat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 17
    Michel G.
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Great tool, with a small lack of features

    Reviewed on 04/12/2018

    Pros

    HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

    Cons

    HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

    Nicola C.
    Overall rating
    • Industry: Mental Health Care
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Brilliant to have unlimited agents

    Reviewed on 22/07/2020

    HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old...

    HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!

    Pros

    Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

    Cons

    The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

    Karri K.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    Fatal issue on Android and they couldn't fix it in 30 days.-

    Reviewed on 09/11/2018

    Pros

    Well, it's fairly easy to use and fairly affordable compared to competition.

    Cons

    They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem?

    Not good.

    John N.
    Overall rating
    • Industry: Telecommunications
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Helped Konnekt sell more seniors video phones in the first 2 weeks

    Reviewed on 25/06/2019

    HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors...

    HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide).
    It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area).
    It also helps with customers whose first language is not English.
    It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.

    Pros

    Great support.
    Automatic translation.
    Works with CRM, WordPress, Google Analytics, MailChimp, etc etc.
    Android app available.
    When I'm busy, I can either show no chat available, or have an offline email-only "mode".

    Cons

    I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

    Geoff G.
    Overall rating
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Very pleased

    Reviewed on 17/10/2016

    It is a wonderful everyday tool for us. It always works and it is simple to use. The customers can...

    It is a wonderful everyday tool for us. It always works and it is simple to use. The customers can contact us easily now.

    Pros

    Design

    Cons

    Somewhat clumsy

    Showing 5 reviews of 17 Read all reviews

    HappyFox Chat FAQs

    Below are some frequently asked questions for HappyFox Chat.

    HappyFox Chat offers the following pricing plans:

    • Starting from: $29.99/month
    • Pricing model: Per Feature
    • Free Trial: Available

    HappyFox Chat has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    HappyFox Chat supports the following languages:

    English

    HappyFox Chat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HappyFox Chat integrates with the following applications:

    BigCommerce, Google Analytics, HappyFox Help Desk, Magento Commerce, Mailchimp, Mixpanel, Pipedrive, Salesforce Sales Cloud, Segment, Shopify, Slack, SugarCRM, WooCommerce, WordPress, Zapier

    HappyFox Chat offers the following support options:

    Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

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