About eDesk
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk’s AI-powered automation tools streamline customer support processes and reporting. This means users can respond quickly to customer queries and take time back to focus on selling more.
Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.
eDesk is also the only customer support solution on the Amazon and Walmart developer councils.
To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:
eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.
Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions.
Live Chat and Knowledge base which both enable customers to resolve their queries in real-time.
Feedback which automatically sends out targeted review requests to improve your seller ratings.
eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.
Pricing starting from:
$89.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eDesk
Key benefits of eDesk
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, German, Italian, Spanish
Pricing starting from:
$89.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eDesk
Images
Features
Total features of eDesk: 45
Alternatives
CM.com Communications Platform
Replyco
Freshsales
Freshdesk
Reviews
Already have eDesk?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent customer support software
Reviewed on 07/02/2018
Pros
Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.
Cons
Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic and needs to be enhanced.
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Has saved us time and money
Reviewed on 06/12/2021
Pros
Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
Cons
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Alternatives Considered
ReplycoReasons for Switching to eDesk
Quicker sending and receiving messages. Less glitches.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
It used to be so good
Reviewed on 29/05/2020
Overall, we are disappointed with the product and the service.
Overall, we are disappointed with the product and the service.
Pros
When "eDesk" was "xsellco" it actually worked, so that was nice.
Cons
It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snippets, or copy/paste. You will check all folders to make sure there are no overdue messages and then come in the next day to several messages that spontaneously appeared overnight. The "To Do" folder will say one number but then there is not that number of messages in the folder, so the information it displays isn't correct. Every time we try to talk to customer service, they tell us how to sort the messages within the folder, which is not even the complaint we have (though the filters do reset every single time you leave the folder, so you have to re-organize all of your filters every time). Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long. It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
edesk as an important part of our business management
Reviewed on 11/01/2023
we have been using this portal as an integral part of our jobs and have allow us to handle customer...
we have been using this portal as an integral part of our jobs and have allow us to handle customer messaging in a easy way
Pros
easy axes to emails and ticket handling
Cons
customer service is hard to find and have easy resolutions
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great chat support
Reviewed on 04/02/2022
Pros
Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Cons
Nothing to mention at present everything works as it should do.
eDesk FAQs
Below are some frequently asked questions for eDesk.Q. What type of pricing plans does eDesk offer?
eDesk offers the following pricing plans:
- Starting from: $89.00/month
- Pricing model: Subscription
- Free Trial: Available
Choose the plan that scales with your stage of growth: All eDesk suite with unlimited users or unlimited tickets. Essentials: $89/month - unlimited users, up to 300 tickets/month. Growth: $199/month - unlimited users, up to 1,000 tickets/month. Scale: $399/month - unlimited users, up to 2,500 tickets/month. Pro: $499/month - unlimited users, up to 5,000 tickets/month. or Team*: $69/user/month - unlimited tickets, unlimited free viewers Pro*: $89/user/month - unlimited tickets, unlimited free viewers Enterprise: Custom All plans come with a personalized onboarding service included, to get you up and running in minutes, easily. All the above-mentioned prices are annually billed, excluding taxes. Contact us for monthly pricing. T&C applies. *Minimum 3 seats.
Q. Who are the typical users of eDesk?
eDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does eDesk support?
eDesk supports the following languages:
English, French, German, Italian, Spanish
Q. Does eDesk support mobile devices?
eDesk supports the following devices:
Q. What other apps does eDesk integrate with?
eDesk integrates with the following applications:
Adobe Commerce, BigCommerce, Instagram, Linnworks, Meta for Business, Mirakl, PrestaShop, Shopify, Twitter, WooCommerce
Q. What level of support does eDesk offer?
eDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for eDesk.
