About Front

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.

Get started with Front today.

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Front

Centralized view: Incoming messages, from group email addresses ([email protected], [email protected], etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.

Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.

Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.

Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.

Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.

Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Austria, Australia, Belgium, Brazil, Canada , Switzerland, China, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Ireland, India, Italy, Japan, Luxembourg, Monaco, North Macedonia, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States

Supported Languages

English

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Front Software - Manage email, chat, social media, SMS in one place
Front Software - Assign messages to your teammate for clear accountability and ownership
Front Software - Direct mention teammates to internally discuss messages and leave comments
Front Software - Connect to other apps, like Salesforce, to access and sync information in Front
Front Software - Track and analyze your message volume and response times to improve performance over time
Front Software - Android mobile app to respond on the go
Front Software - iOS mobile app to respond on the go
View 8 more
Front video
Front Software - Manage email, chat, social media, SMS in one place
Front Software - Assign messages to your teammate for clear accountability and ownership
Front Software - Direct mention teammates to internally discuss messages and leave comments
Front Software - Connect to other apps, like Salesforce, to access and sync information in Front
Front Software - Track and analyze your message volume and response times to improve performance over time
Front Software - Android mobile app to respond on the go
Front Software - iOS mobile app to respond on the go

Features

Total features of Front: 186

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Brainstorming
  • Business Process Automation
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Monitoring
  • Call Recording Software
  • Campaign Analytics
  • Campaign Management Software
  • Canned Responses
  • Case Management Software
  • Chat/Messaging
  • Chatbot Software
  • Churn Management
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Deadline Management
  • Deal Management
  • Discussions/Forums
  • Drag & Drop
  • Dynamic Content
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking Software
  • Employee Database
  • Employee Directory
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • File Sharing Software
  • For iPad Devices
  • Health Score
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Issue Tracking Software
  • Knowledge Management Software
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Live Chat Software
  • Macros/Templated Responses
  • Mailing List Management
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Notes Management
  • On-Demand Communications
  • Onboarding Software
  • Opportunity Management
  • Order Management Software
  • Performance Management
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Prioritization
  • Process/Workflow Automation
  • Project Management Software
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Prospecting Tools
  • Quality Assurance
  • Quality Management Software
  • Queue Management
  • Read Receipts
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Pipeline Management
  • Scheduling Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On Software
  • Social Media Integration
  • Social Media Monitoring Software
  • Spam Blocker
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Management Software
  • Template Management
  • Territory Management
  • Text Analysis Software
  • Third Party Integrations
  • Ticket Management
  • Time Tracking Software
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing Software
  • Visual Analytics
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management Software
  • Workforce Management Software

Alternatives

Google Cloud

4.7
#0 Alternative to Front
Google Cloud Platform is a modular-based platform providing multiple build and scale services to businesses of any size...

Gmail

4.8
#1 Alternative to Front
Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB...

Microsoft Outlook

4.5
#2 Alternative to Front
Microsoft Outlook is a personal information manager from Microsoft which helps users communicate, manage schedules &...

Help Scout

4.7
#3 Alternative to Front
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign...

Reviews

Overall rating

4.5 /5
(245)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

Already have Front?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 245
Paul
Overall rating
  • Industry: Accounting Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Best Team Collaboration Tool!

Reviewed on 19/12/2019

My team is able to be more efficient and we all can see past comments and such so it makes our team...

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.

Pros

I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time.

Cons

I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Front is the best Shared Inbox for collaborative customer support

Reviewed on 18/12/2019

Front truly is a dynamic tool for teams looking to improve their internal workflows for external-fac...

Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.

Pros

My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.

Cons

The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.

Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Great for collab, not so great for the budget

Reviewed on 30/03/2018

Pros

We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them.

Cons

Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this.

Hannah
Overall rating
  • Industry: Financial Services Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Front is a fantastic tool for teams on a budget

Reviewed on 16/11/2022

Pros

It allows us to track and manage emails in a team inbox (support team) and stay organized

Cons

Although the lower tier pricing is reasonable, in order to get analytics or have several team members on the account, the price jumps astronomically. To the point where that's out of reach for most small businesses. But the reporting would be fantastic to have access to. The biggest con to Front is the limits they set on the "affordable" plan.

John
Overall rating
  • Industry: Graphic Design Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

The best email software I've used

Reviewed on 24/04/2020

It's revolutionised the way we run things.
For a company that interacted with 90% of it's...

It's revolutionised the way we run things.
For a company that interacted with 90% of it's customers on Etsy, it was always a bit of a chore when someone wanted to email. Now with front, I would say we're 80% emails and we encourage even our Etsy customers to email us directly.

Pros

It's simplifies complex processes, breaks down your work into digestible chunks. It's intuitive, straightforward and has lots of time saving tricks and tips.

Cons

There's a couple of features that would be really handy, that I've requested a couple of times .
For example, dragging and dropping a jpeg into an email, adds it as an inline image. I would like a preference to select to have all files - regardless of format, to be added as an attachment.
I'm also unable to change my Download Location in my preferences, it simply doesn't work when I try to change this. Granted, I haven't reported this yet and I'm sure they'd be very helpful in solving this.

Showing 5 reviews of 245 Read all reviews

Front FAQs

Below are some frequently asked questions for Front.

Front offers the following pricing plans:

  • Starting from: $19.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually) Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually) Scale: $99/per user/per month for minimum 10 users.(billed annually)

Front has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Front supports the following languages:

English

Front supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Front integrates with the following applications:

Aircall, Asana, AskNicely, CallHippo, Caravel, Census, ChargeDesk, Chatdesk Teams, Chatra, Clearbit, ClickUp, CloudTalk, Delighted, Dialpad, Dialpad Meetings, Doorbell.io, Drift, Dropbox Business, Fivetran, Flow.ai, FormCrafts, Forumbee, FullContact, Gainsight CS, GitHub, Gmail, Google Drive, HelpCenter.io, HelpDocs, Herald, HipChat, HubSpot CRM, HubSpot Marketing Hub, Influx, Instabug, Instagram, Intercom, Jira, JustCall, Make, Meta for Business, Microsoft 365, Miuros, Nicereply, Olark, Outreach, PagerDuty, Parabola, Pipedrive, Retool, Salesforce Sales Cloud, Shipamax, Shopify, Slack, Smooch, Stitch, Stonly, Talkdesk, Toky, Trello, Twilio, Twitter, Upscope, Vyte, WhatsApp, Zapier, Zendesk Sell, Zoho CRM, Zoho CRM Plus, Zonka Feedback, Zoom Meetings, monday.com

Front offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

Related categories

See all software categories found for Front.