About Lead Gen & CRM (formerly SharpSpring)
Constant Contact Lead Gen & CRM (formerly SharpSpring) is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. Our tools are designed to help you attract the right leads, nurture them with personalized content, and grow your business with better conversion.
Attract
- Get hot leads faster with email & social marketing, plus retargeting ads. Score leads automatically based on their activity and seamlessly pass them to sales.
Nurture
- Deliver the right message to the right people, at the right time. With a flexible centralized CRM and infinitely customizable automations, tasks like nurturing leads and sales follow-ups are easier than ever.
Grow
- Manage more effectively with insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.
Key benefits of Lead Gen & CRM (formerly SharpSpring)
Email Marketing
- Drive traffic and sales with the ability to create, send and track full email campaigns.
Social Marketing
- Meet customers where they are with the ability to manage all of your social accounts in one place.
Automation
- Get more done with less effort with the ability to schedule tasks to launch automatically.
CRM
- Understand your customers like never before with the advanced tools to help you see the full picture.
Analytics
- Grow faster with detailed analytics that show you what’s working and where you can improve
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Reviews
Already have Lead Gen & CRM (formerly SharpSpring)?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Robust (and affordable) Marketing Automation Tool
Reviewed on 18/02/2020
Great marketing automation tool that allows for seamless collaboration between our agency and our...
Great marketing automation tool that allows for seamless collaboration between our agency and our clients in-house marketing/sales teams.
Pros
ease of use, excellent (and growing) tools
Cons
we've experienced issues from time to time with email lists and sender status.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Solution for a Small Agency
Reviewed on 23/07/2021
It has been a great enabler for our business and has really become and extension of our capability...
It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients
Pros
We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability
Cons
We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.
Alternatives Considered
ActiveCampaign, Salesforce Marketing Cloud Account Engagement, and Marketo EngageReasons for Choosing Lead Gen & CRM (formerly SharpSpring)
HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.Switched From
HubSpot Marketing HubReasons for Switching to Lead Gen & CRM (formerly SharpSpring)
SHarpSpring was the only solution to offer a white label alternative- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I am trying to recover 2k contacts lost in their CRM.
Reviewed on 05/03/2020
They are more interested in the revenue for the shareholders saying that the new function will...
They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.
Pros
The only reason to be on sharpspring is because the lower price compare to hubspot.
Cons
The lack of support, they don't care your problems.
1.- On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they don't solve the problem, the only justification they have is that their system doesn't allow massive deletion of contacts.
2.- The price increment of 45% to their agencies because the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.
3.- The constant failure of the system, the automations fail. They are not fixing the bugs.
Response from Constant Contact
Hi Manuel,
Thanks for sharing your feedback with us. We've reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn't raised prices since 2018. There was a 30-day notice before the price increase.
We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts.
We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at [email protected].
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
SharpSpring makes my life easier.
Reviewed on 13/04/2021
It's a great platform, and the support team has been very responsive with any questions we've had...
It's a great platform, and the support team has been very responsive with any questions we've had over the last few years. The onboarding process was great and we never felt alone in learning how to use it. I also like the regular webinars and learning opportunities that SharpSpring hosts for marketers/agencies.
Pros
The email builder, landing page builder and form builder are all straightforward and fairly easy to learn. There are also help/support articles for pretty much anything I need help with or get stuck on. The "life of the lead" view is helpful to see a contact's interactions with our brand.
Cons
The email and landing page builders offer a lot of flexibility in layout/design, but sometimes they are a bit too restrictive in terms of moving elements around.
Reasons for Choosing Lead Gen & CRM (formerly SharpSpring)
The previous platform was a lot more expensive and under-utilized.Switched From
Salesforce Marketing Cloud Account EngagementReasons for Switching to Lead Gen & CRM (formerly SharpSpring)
The abundance of features for the price. Specifically, number of contacts allowed, emails sent and ability to manage clients in addition to our agency business.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sharpspring for the win--Top quality marketing software for a decent price
Reviewed on 13/08/2020
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it...
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.
Pros
Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.
Cons
The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.
Alternatives Considered
VBOUTReasons for Choosing Lead Gen & CRM (formerly SharpSpring)
Mailchimp felt very limited in scope. Delivery with mailchimp was restricted, it seemed like I never could end up in the gmail inbox tab, always relegated to the offers tab.Switched From
MailchimpReasons for Switching to Lead Gen & CRM (formerly SharpSpring)
Features.Lead Gen & CRM (formerly SharpSpring) FAQs
Below are some frequently asked questions for Lead Gen & CRM (formerly SharpSpring).Q. What type of pricing plans does Lead Gen & CRM (formerly SharpSpring) offer?
Lead Gen & CRM (formerly SharpSpring) offers the following pricing plans:
- Starting from: $449.00/month
- Pricing model: Subscription
- Free Trial: Available
"Lead Gen & CRM (formerly SharpSpring) pricing starts at $449/month. Please contact Constant Contact directly for further pricing information.
Q. Who are the typical users of Lead Gen & CRM (formerly SharpSpring)?
Lead Gen & CRM (formerly SharpSpring) has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lead Gen & CRM (formerly SharpSpring) support?
Lead Gen & CRM (formerly SharpSpring) supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Turkish
Q. Does Lead Gen & CRM (formerly SharpSpring) support mobile devices?
Lead Gen & CRM (formerly SharpSpring) supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lead Gen & CRM (formerly SharpSpring) integrate with?
Lead Gen & CRM (formerly SharpSpring) integrates with the following applications:
123FormBuilder, 1CRM, AB Tasty, Accelo, Acuity Scheduling, Adobe Commerce, Agile CRM, Aircall, Alchemer, Basecamp, BigCommerce, Bitrix24, ClickTime, Close, Concrete CMS, Connexys Recruiting Software, Constant Contact, Contactually, Content Hub, Dealer.com, Direct Mail, Dotdigital, Dropbox Business, Drupal, Easy Projects, Efficy CRM, Ektron, Elcom CMS, Eventbrite, FluidSurveys, Formstack Forms, FreshBooks, Freshdesk, FullContact, Geckoboard, Getsitecontrol, Gmail, GoTo Meeting, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Gravity Forms, Groove, HappyFox Help Desk, Help Scout, InsideView, Insightly, Instapage, Interaction Studio, Intercom, Jimdo, Joomla, Jotform, Kentico, Kibo Personalization - archived, Klipfolio, Kommo, LeadMaster, Litmus, LiveAgent, Livestorm, Mailchimp, Meta for Business, Myphoner, NationBuilder, OnePageCRM, Operations Hub, Optimizely, PayPal, Pipedrive, Pipeline CRM, Pipeliner CRM, PrestaShop, ProjectManager.com, Propeller CRM, QuickBooks Online Advanced, Quickbooks Online, Quote Roller, Saasu, Salesforce Sales Cloud, SendGrid, Sendible, Shopify, Slack, Squarespace, Stripe, SugarCRM, Sumo, SurveyMonkey, Teamleader, Teamwork Desk, Todoist, Twitter/X, Typeform, Unbounce, UserEcho, UserVoice, VWO Testing, Viddler, Vtiger CRM, Webex, Webtrends, Weebly, Wisepops, Wistia, WooCommerce, WordPress, Workbooks, Wrike, Wufoo, YouCanBook.me, Zapier, Zendesk Sell, Zendesk Suite, Zenkit, Zoho Books, Zoho CRM, Zoho Connect, mailparser.io, noCRM.io, vBulletin
Q. What level of support does Lead Gen & CRM (formerly SharpSpring) offer?
Lead Gen & CRM (formerly SharpSpring) offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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