About GymMaster

Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.

GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.

Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.

Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.

Here’s just two reasons why people choose GymMaster:

GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.

Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.

GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.


Key benefits of GymMaster

  • Integrated billing: You have the freedom to choose the billing provider that works best for you business. With automated billing, your payments are collected on the day & frequency of your choosing.
  • Automated communication: Send SMS & emails to targeted groups based on demographics, visitation, membership type or billing status, based on a variety of triggers such a swipe-entry, non-visitation, or a missed payment.
  • Main dashboard: The dashboard provides a visual overview of all the key information you and your staff need to keep driving your business towards its goals.
  • Online booking: Empower your members to make bookings and payments, and view their measurements and programs using the online member portal.
  • Door control & 24/7 access: Extend your open hours with confidence using GymMaster’s integrated RFID access control system. Directly connected to your database, you can control who can do where, when; while tracking all activity, updating the system & taking action - in real time.
  • Point of sale: Increase your profits with a custom-colored POS system, with stock/inventory control and detailed reporting features.
  • Multi-Site: Supports multiple companies with a single database - allowing central reporting across all sites or just one, plus cross site bookings and visitation for members. GymMaster also supports multiple tax rates across sites, while still sharing one database.

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    Reviews

    Overall rating

    4.7 /5
    (152)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
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    Already have GymMaster?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 152
    Clare
    Overall rating
    • Industry: Automotive
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Fantastic Software!

    Reviewed on 30/04/2019

    While there are a few small changes i might make to really make this software a perfect fit for our...

    While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

    Pros

    The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

    Cons

    I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

    Response from Treshna Enterprises

    Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
    It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

    Jeremy
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    I can't recommend highly enough

    Reviewed on 03/05/2021

    We are very happy with Gymmaster. The product itself is great, but the level and speed of support...

    We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

    Pros

    Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

    Cons

    Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

    Response from Treshna Enterprises

    Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.

    Stefanie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Review

    Reviewed on 03/09/2019

    Good

    Good

    Pros

    The software is easy to use and teach yourself.

    Cons

    Support, while awesome, it is hard to remember what the time change is.

    Alternatives Considered

    Mindbody

    Reasons for Switching to GymMaster

    More robust

    Response from Treshna Enterprises

    Thank you for this review Stefanie, we appreciate you taking the time to send through your feedback. We have recently expanded our international support team, and increased our support hours to make it easier to keep in touch with us.

    Katie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    GymMaster - all the gym software options and support team you need. All for a very reasonable...

    Reviewed on 27/05/2020

    From day one, GymMaster has been an extremely professional company to work with, and the software...

    From day one, GymMaster has been an extremely professional company to work with, and the software has been nothing but positively impactful for my business. The price is so reasonable for what you get as a gym/fitness center, including full time support by email, and they always answer the phone for a support call or question I have.
    At the time of the Corona virus mandatory gym closure, GymMaster was one of the first companies to reach out, with a plan/options already in place. I chose the MASS HOLD option they created, and this made things so easy during this hard time. They had quickly came up with a solution to what the gym would need within hours of us having to close the doors. So far this option they set up has been flawless, and has saved me several headaches.
    They have been more than fair about invoice payments to them during this time, as I never had to ask, they stepped up and offered plans of assistance to help gyms fight through this tough time.
    I will continue to use GymMaster, I have no interest in even finding another Gym Software company or service, this has worked wonderfully for me and I highly recommend you set your gym up with GymMaster.

    Pros

    I found the set-up for GymMaster software to be very easy to integrate with my business, as well as merchant service account. Clear and easy to use instructions, but what I also find extremely helpful is GymMaster staff and support team always available to help. The software is very user friendly, easy to set up basic operations of the business and also to make changes along the way, (signing-up members, changing class times, adding staff, selling online product/services). I also find beneficial that I can set up to print out any type of analytical report. The software easily checks members in by FAB or front desk staff, and the member portal works great for my member to sign-up for classes, book appts. etc on the free member portal app. If I ever need help, again GymMaster support team has always been available to help!

    Cons

    Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it. Some tabs and links that can be accessed from several points, which was a bit confusing, but GymMaster staff and support team has always done a great job of helping understand the back end, answer questions and how to adjust settings specific to my business model. I can call GymMaster pretty much at anytime and they will help me make the necessary adjustments, while explaining how to do it myself for the next time. Really helpful and great instructors. They make sure you have all questions answered and things in place before the call ends.
    Really friendly, helpful support team.

    Response from Treshna Enterprises

    Hi Katie
    Thank you for your wonderful review. We are thrilled to hear GymMaster works well for your business and has provided you all the tools you require to make life easier for you.
    We do take pride in providing the best support we can for our clients and that we are always here to assist wherever we can.
    We hope you and your members keep safe and well during Covid-19 and don't hesitate to reach out to us for further assistance.

    Joshua
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Over seven years of wonderful experience with Gymmaster!

    Reviewed on 10/11/2023

    We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have...

    We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster!

    Pros

    The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

    Cons

    Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

    Response from Treshna Enterprises

    Thanks for your review and joining us for your amazing seven-year journey with GymMaster! Here's to many more successful years ahead!

    Showing 5 reviews of 152 Read all reviews

    GymMaster FAQs

    Below are some frequently asked questions for GymMaster.

    GymMaster offers the following pricing plans:

    • Starting from: $89.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Pricing is based on number of current members (casual, concession and prospects do not count towards current membership) There are four levels of subscription package available: Studio - $69 USD/month - 150 members, automated check-in Standard - $99 USD/month - 400 members, single door access (24/7) Professional - $189 USD/month - 1300 members, multi-door access (24/7) Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

    GymMaster has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    GymMaster supports the following languages:

    English, French, German, Portuguese, Spanish

    GymMaster supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    GymMaster integrates with the following applications:

    BluePay, Braintree, GoCardless, Google Calendar, Instagram, Mailchimp, Meta for Business, PayPal, Paysafe, WordPress, Xero, Zapier, Zoom

    GymMaster offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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