About Virtuagym

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to elevate your fitness business.

With a wide range of functionalities, like gym entry check-in systems and automated billing, Virtuagym is adaptable to enterpises of all shapes and sizes.

Creating a webshop is a streamlined process. With built in modules to handle your billing and invoicing needs, there is no need to combine multiple solutions to get it up and running. Virtuagym does it all for you, at one easy price.

But that's not all, the world of Virtuagym is yours to explore. Join us today for a free demo.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Virtuagym

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Turkish

    Pricing starting from:

    N/A

    • Free Trial
    • Subscription

    Images

    Virtuagym can be used for facility, class and instructor scheduling
    Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation
    Virtuagym can be used for credit-based systems
    Virtuagym also includes a Point of Sale (POS)
    Sales reports are automatically generated from Virtuagym's POS
    Virtuagym can also be used for nutrition and diet tracking
    View 7 more
    Virtuagym video
    Virtuagym screenshot: Virtuagym can be used for facility, class and instructor scheduling Virtuagym screenshot: Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation Virtuagym screenshot: Virtuagym can be used for credit-based systems Virtuagym screenshot: Virtuagym also includes a Point of Sale (POS) Virtuagym screenshot: Sales reports are automatically generated from Virtuagym's POS Virtuagym screenshot: Virtuagym can also be used for nutrition and diet tracking

    Features

    Total features of Virtuagym: 43

    • API
    • Access Control
    • Activity Dashboard
    • Activity Tracking
    • Appointment Management
    • Attendance Management
    • Attendance Tracking
    • Automated Scheduling
    • Automatic Notifications
    • Barcode Scanning
    • Billing & Invoicing
    • Calendar Management
    • Class Scheduling
    • Client Management
    • Client Portal
    • Credit Card Integration
    • Credit Card Processing
    • Customer Activity Reporting
    • Customer Database
    • Customizable Branding
    • Customizable Templates
    • Electronic Payments
    • Employee Management
    • Event Calendar
    • Event Scheduling
    • Instructor Scheduling
    • Inventory Tracking
    • Invoice Management
    • Monitoring
    • POS
    • POS Integration
    • Progress Tracking
    • RFID Scanning
    • Real Time Reporting
    • Recurring Billing
    • Recurring Tasks
    • Registration Management
    • Reporting & Statistics
    • Sales Reporting
    • Tagging
    • Task Management
    • Third Party Integration
    • Website Integration

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    Reviews

    Overall rating

    3.6 /5
    (136)
    Value for Money
    3.3/5
    Features
    3.6/5
    Ease of Use
    3.5/5
    Customer Support
    3.5/5

    Already have Virtuagym?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 136
    Oliver R.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BUSINESS PLANNING AND CUSTOMER SUPPORT

    Reviewed on 20/08/2018

    My business model required a software where we can prescribe and schedule exercise for business...

    My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

    Pros

    The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

    The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

    Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

    Cons

    In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

    Response from Virtuagym

    Hi Oliver,

    Thank you so much for your amazing review and the time you took to write it!

    We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

    If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
    - Anna, Virtuagym Client Success Department

    Alexander G.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What you see is what you get

    Reviewed on 22/03/2020

    Fantastic customer care experience, guided setup done with patience from one of their stuff, always...

    Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

    Pros

    Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

    Cons

    Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

    Response from Virtuagym

    Dear, Alexander

    Thank you very much for sharing your experience!

    We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations.

    Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve!

    We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth.

    Once again, your review is highly appreciated!

    Sending you all the best,

    Your Virtuagym Family.

    Kayla D.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Great App, horrible customer service

    Reviewed on 16/03/2020

    I rate is a 5/5 for the App and a 1/5 for customer service.

    I rate is a 5/5 for the App and a 1/5 for customer service.

    Pros

    I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

    Cons

    If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

    Response from Virtuagym

    "Dear, Kayla

    Thank you very much for your review!

    We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use.

    The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos.

    We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients.

    Please email us at [email protected] and use the code JA18615 in the subject line.

    Your feedback is very valuable and welcomed!

    Sincerely,

    Your Virtuagym Family."

    Pamela H.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Perfect for a boutique fitness center

    Reviewed on 27/10/2020

    The setup and support have been amazing. It was so easy to set up personal training packages and...

    The setup and support have been amazing. It was so easy to set up personal training packages and sign up new members.

    Pros

    Keeping track of invoices and member sessions is a breeze. I love having a branded app to share homework with members and the ability to use it to help create community.

    Cons

    The integration of zoom for online training is not automatic. You still have to send them the link. Two different schedules is kind of confusing as well. Workout handouts aren't easy to read for members and there is no way for me as a coach to create a favorites list of exercises.

    Response from Virtuagym

    Dear Pamela,

    Thanks for taking the time to leave such a wonderful review.

    It's incredibly helpful to know that you like the billing and the membership modules and that you have found the Custom Mobile App that useful.

    Our team is continuously working on improving our product, and including the link to an online event after a booking is already on our roadmap.

    Please feel welcome to browse our knowledge base and our YouTube channel for walkthroughs of all of our features and answers to frequently asked questions or email us at [email protected] if you need assistance on the above-mentioned topics.

    Again, we thank you for taking the time to rate us, we're very appreciative of your kind words.

    The Virtuagym team.

    Susan M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Slow Start

    Reviewed on 29/07/2020

    Client engagement is active with use of the platform.

    Client engagement is active with use of the platform.

    Pros

    Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

    Cons

    The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

    Response from Virtuagym

    Dear Susan,

    Thank you very much for your review!

    It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement.

    We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients!

    Feel free to contact us at any time by emailing our support team at [email protected] we'll be there to effectively answer all questions and address any requests you may have.

    All the best,

    Your Virtuagym family!

    Showing 5 reviews of 136 Read all reviews

    Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Virtuagym offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing information is available on enquiry.

    Virtuagym offers the following features:

    • Attendance monitoring
    • Automated invoices by email
    • Branded club app
    • Branded community portal
    • Integrated online payment service
    • Member challenges and rewards
    • Member filtering
    • Member profiles
    • Member retention dashboard
    • Multi-language member emails
    • Multi-visit passes
    • Online and in-app booking
    • Payment management
    • Point of sale (POS)
    • Progress tracking
    • RFID check-in system
    • Scheduling
    • Support for credit-based services
    • Workout plan templates

    Virtuagym has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Virtuagym supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Virtuagym supports the following devices:

    Android, iPhone

    Virtuagym integrates with the following applications:

    Facebook, GitHub, PayPal, Paysafe, Twitter

    Virtuagym offers the following support options:

    Online Support, Video Tutorials, Knowledge Base, Phone Support, FAQs

    Related categories

    See all software categories found for Virtuagym.