About Virtuagym

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to elevate your fitness business.

With a wide range of functionalities, like gym entry check-in systems and automated billing, Virtuagym is adaptable to enterpises of all shapes and sizes.

Creating a webshop is a streamlined process. With built in modules to handle your billing and invoicing needs, there is no need to combine multiple solutions to get it up and running. Virtuagym does it all for you, at one easy price.

But that's not all, the world of Virtuagym is yours to explore. Join us today for a free demo.

Key benefits of Virtuagym

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Turkish

    Images

    Virtuagym can be used for facility, class and instructor scheduling
    Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation
    Virtuagym can be used for credit-based systems
    Virtuagym also includes a Point of Sale (POS)
    Sales reports are automatically generated from Virtuagym's POS
    Virtuagym can also be used for nutrition and diet tracking
    View 7 more
    Virtuagym video
    Virtuagym screenshot: Virtuagym can be used for facility, class and instructor scheduling Virtuagym screenshot: Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation Virtuagym screenshot: Virtuagym can be used for credit-based systems Virtuagym screenshot: Virtuagym also includes a Point of Sale (POS) Virtuagym screenshot: Sales reports are automatically generated from Virtuagym's POS Virtuagym screenshot: Virtuagym can also be used for nutrition and diet tracking

    Features

    Total features of Virtuagym: 129

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Applications Management
    • Appointment Management
    • Appointment Scheduling Software
    • Attendance Management
    • Attendance Tracking Software
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Belt Ranking Classification
    • Billing & Invoicing
    • Billing Portal
    • CRM Software
    • Calendar Management
    • Calendar/Reminder System
    • Capacity Management
    • Check-in/Check-out
    • Class Management
    • Class Scheduling
    • Client Management
    • Client Portal
    • Client Profiles
    • Contact Database
    • Contact Management Software
    • Contingency Billing
    • Contract/License Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Database
    • Customizable Branding
    • Customizable Invoices
    • Customizable Templates
    • Document Management Software
    • Document Storage
    • Dues Management
    • Dunning Management
    • Electronic Payments
    • Employee Management
    • Employee Portal
    • Employee Scheduling Software
    • Enrollments/Onboarding
    • Event Calendar
    • Event Management Software
    • Event Scheduling
    • Exercise Library
    • Facility Scheduling
    • Financial Management Software
    • Fitness Assessments
    • Fitness Plan
    • For Martial Arts
    • Forecasting
    • Gamification Software
    • Goal Setting / Tracking
    • Group Scheduling
    • Health Coaching
    • Health Monitoring
    • Hybrid Trainer
    • ID Scanning
    • Instructor Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Creation
    • Invoice History
    • Invoice Management
    • Lead Generation Software
    • Lead Management Software
    • Lead Qualification
    • Life Coaching
    • Marketing Automation Software
    • Member Communication
    • Member Database
    • Member Directory
    • Member Management
    • Member Portal
    • Member Types
    • Membership Management Software
    • Membership Renewals
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Currency
    • Multi-Location
    • Nutrition Program
    • Online Booking
    • Online Invoicing
    • Online Payments
    • Online Registration
    • Online Trainer
    • Order Management Software
    • Payment Processing Software
    • Performance Metrics
    • Point of Sale (POS)
    • Program Management
    • Progress Tracking
    • Project Management Software
    • RFID Scanning
    • Real Time Reporting
    • Real-time Scheduling
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling Software
    • Segmentation
    • Self Check-in/Check-out
    • Sport Coaching
    • Staff Management
    • Student Management
    • Tagging
    • Task Management Software
    • Team Management Software
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Tracking Software
    • Vendor Management Software
    • Visitor Management Software
    • Visitor Tracking
    • Website Integration
    • Workflow Management Software
    • eCommerce Management

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    Reviews

    Overall rating

    3.6 /5
    (146)
    Value for Money
    3.3/5
    Features
    3.6/5
    Ease of Use
    3.6/5
    Customer Support Software
    3.6/5

    Already have Virtuagym?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 146
    Jack B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Customer and End User benefits

    Reviewed on 11/03/2021

    Pros

    Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.

    Cons

    limited connectivity to big brand wearable tech.
    We were also unable to use it to manage our online sports hall bookings.

    Response from Virtuagym

    Hello Jack,

    It is highly pleasant for us to know that our software is helping you to run your business in such a good way!

    We are continuously working on improving our product, and offering more integrations is already on our roadmap.

    As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at [email protected] to better assist you with this!

    Team Virtuagym

    Susan M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Slow Start

    Reviewed on 29/07/2020

    Client engagement is active with use of the platform.

    Client engagement is active with use of the platform.

    Pros

    Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

    Cons

    The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

    Response from Virtuagym

    Dear Susan,

    Thank you very much for your review!

    It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement.

    We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients!

    Feel free to contact us at any time by emailing our support team at [email protected] we'll be there to effectively answer all questions and address any requests you may have.

    All the best,

    Your Virtuagym family!

    Dylan M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Virtuagym for Upstart Fitness Companies

    Reviewed on 23/03/2021

    Helps me stay efficient with business operations, helps build brand, adds value to member...

    Helps me stay efficient with business operations, helps build brand, adds value to member experience.

    Pros

    Software is easy to use, adds value to your brand, and is organized for efficiency.

    Cons

    I don't know that I have a significant grievance with any part of the software.

    Response from Virtuagym

    Hello Dylan,

    Thanks for taking the time to leave such a wonderful review!

    We are happy to hear that our product is exactly what you were looking for.

    Please feel welcome to email us at [email protected] if we can be of further assistance.

    Team Virtuagym

    Kayla D.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Great App, horrible customer service

    Reviewed on 16/03/2020

    I rate is a 5/5 for the App and a 1/5 for customer service.

    I rate is a 5/5 for the App and a 1/5 for customer service.

    Pros

    I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

    Cons

    If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

    Response from Virtuagym

    "Dear, Kayla

    Thank you very much for your review!

    We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use.

    The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos.

    We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients.

    Please email us at [email protected] and use the code JA18615 in the subject line.

    Your feedback is very valuable and welcomed!

    Sincerely,

    Your Virtuagym Family."

    Elizabeth J.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Nutrition App/Meal Plans

    Reviewed on 23/01/2021

    Overall my experience has been well! For the most part about 90% of my clients have been successful...

    Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

    Pros

    I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

    Cons

    There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired

    When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

    Response from Virtuagym

    Hello Elizabeth,

    Thank you for sharing your thoughts with us!

    We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration.

    Please feel free to contact us at [email protected]

    Showing 5 reviews of 146 Read all reviews

    Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Virtuagym offers the following pricing plans:

    • Starting from: $29.00
    • Free Trial: Not Available

    Pricing information is available on enquiry.

    We do not have any information about Virtuagym features

    Virtuagym has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Virtuagym supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Virtuagym supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Virtuagym integrates with the following applications:

    Facebook, GitHub, PayPal, Paysafe, Twitter

    Virtuagym offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Virtuagym.