About Vtiger CRM
Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.
Key benefits of Vtiger CRM
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Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
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Review Source
Overall rating
- Value for Money
- Ease of Use
A very adoptable CRM
Reviewed on 24/03/2016
Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would...
Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would be able to change fields, add fields, create my own templates for printing, add functions and checklists for my daily work. I also had one specific demand - I wanted one CRM but for 3 companies. I'm an entrepreneur so at present I'm involved in 3 companies and closely working with other entrepreneurs and we share customers. But we want to send quotes, sell orders and other information from different companies to each customer but have alla customers in one CRM. Vtiger solved this.
Pros
Very adoptable. Depending on which version you choose you will have different modules and the possibility to add modules of your own or deactivate modules you don't need. All records from the different modules can be printed out and you can change the templates.
Vtiger is complex and can be adopted to all your needs but then you need someone within the organisation that would love to get into the system and make the changes. The vtiger support are great to.
I have been able to create a CRM that works for me, all my companies and partners and help us give create customer service and of course keep up with leads, projects, email campaigns and todos.
Cons
Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger.
- Industry: Public Relations & Communications
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
VTiger is the best CRM for sales and customer acquisition
Reviewed on 07/06/2022
It is a very intuitive and dynamic program that has helped us to increase our sales, through...
It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload.
Pros
The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.
Cons
All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
V tiger sales director U.K.
Reviewed on 19/04/2019
We used an in house crm tool previously and using v tiger we have been able to transform the way we...
We used an in house crm tool previously and using v tiger we have been able to transform the way we manage mql’s through to sql’s That are taken by inside sales and nurtured as leads all the way to opportunities forecasted. We are then able to create win and loss reports to understand why we are losing and winning business.
Overall a simple and decent tool which has improved the way we do things. If we could get a bit more sophistication around trends of data and Fix the simple bug around adding totals correctly plus the quarters thing mentioned prior we are into a winner !
Pros
It is easy to record and look up records for my team. The fields have been configured to capture all of the pertinent information I need.
It is easy to use and quite intuitive , I actually enjoy using it
Cons
Our quarter 1 is September and we have to work with this as q3 in v tiger as it cannot be amended.
Sometimes the total amount of the deal does not equal the total amount from the forecast summary screen , v tiger are aware of this as a bug.
It would be nice to have some trending data so I can review how my pipeline, upside , probable and commit goes up and down during a given quarter. This way I can say salesperson x had $100k in probable In month 1 yet $0 in month 3. This is because $50k moves to commit however you lost the other $50k
THe outlook integration doesn’t seem to work
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product for micro and large businesses. Excellent Support from Vtiger.
Reviewed on 28/06/2017
Pros
The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.
Cons
Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.
- Industry: Outsourcing/Offshoring
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sleek and easy
Reviewed on 19/04/2019
I have being designing/customizing this software since almost 4 years now as per our company's...
I have being designing/customizing this software since almost 4 years now as per our company's requirements. Love the customer service as they always have solutions to any queries and always give importance to reviews or feedback provided
Pros
I love the way it can be customized and is easy to use. The design keeps updating with many new features which are so awesome in the current price bracket when compared to other softwares. Many other softwares do not give the option of customizing it even at thrice the price of vtiger
Cons
Nothing much really. Because even new ideas are taken in to consideration by the team for future updates
Vtiger CRM FAQs
Below are some frequently asked questions for Vtiger CRM.Q. What type of pricing plans does Vtiger CRM offer?
Vtiger CRM offers the following pricing plans:
- Starting from: $42.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
15-day free trial, no credit card required. Vtiger offers a number of different packages. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - [email protected] for pricing information.
Q. Who are the typical users of Vtiger CRM?
Vtiger CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vtiger CRM support?
Vtiger CRM supports the following languages:
Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does Vtiger CRM support mobile devices?
Vtiger CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vtiger CRM integrate with?
Vtiger CRM integrates with the following applications:
Adobe Commerce, Asterisk, Clearbit, Clickatell, DocuSign, Dropbox Business, Exotel, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, Lead Gen & CRM (formerly SharpSpring), LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online Advanced, Quickbooks Online, Solutions Infini, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Meetings, authorize.net
Q. What level of support does Vtiger CRM offer?
Vtiger CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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