About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Pricing starting from:

$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, United States

    Supported Languages

    Arabic, Chinese, Danish, Dutch, English and 13 others, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

    Pricing starting from:

    $10.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 10 more
    Vtiger CRM video Vtiger CRM video Vtiger CRM video Vtiger CRM Software - Vtiger CRM for iPad Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams. Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives. Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds. Vtiger CRM Software - Mentions your team members to collaborate on a record. Vtiger CRM Software - Vtiger 360 Mobile app Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Features

    Total features of Vtiger CRM: 105

    • @mentions
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Approval Process Control
    • Auto-Responders
    • Billing & Invoicing
    • Business Card/Badge Scanning
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Recording Software
    • Call Tracking Software
    • Call Transfer
    • Campaign Management Software
    • Campaign Scheduling
    • Cataloging/Categorization
    • Chat Transcript
    • Chat/Messaging
    • Client Portal
    • Collaboration Tools
    • Commenting/Notes
    • Configurable Workflow
    • Contact Management Software
    • Currency Conversion
    • Customer History
    • Customer Service Analytics
    • Customer Support Software
    • Customer Surveys
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Data Import/Export
    • Deadline Management
    • Document Management Software
    • Document Storage
    • Email Management Software
    • Email Marketing Software
    • Email Response Control
    • Email Templates
    • Email Tracking Software
    • Engagement Tracking
    • FAQ
    • Forecasting
    • Gantt/Timeline View
    • Image Library
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management Software
    • Invoice Management
    • Issue Tracking Software
    • Knowledge Management Software
    • Lead Capture Software
    • Lead Distribution
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Live Chat Software
    • Marketing Automation Software
    • Microsoft Outlook Integration
    • Milestone Tracking
    • Mobile Access
    • Monitoring
    • Multi-Currency
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Project Management Software
    • Project Time Tracking
    • Projections
    • Prospecting Tools
    • QuickBooks Integration
    • Quotes/Estimates
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Role-Based Permissions
    • Routing
    • SMS Messaging
    • Sales Forecasting Software
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Scheduled / Automated Reports
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Source Tracking
    • Tagging
    • Task Management Software
    • Territory Management
    • Web Forms
    • Web-based Deployment
    • Workflow Management Software
    • XML / RSS

    Alternatives

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    Salesforce Sales Cloud

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    HarmonyPSA

    4.5
    #3 Alternative to Vtiger CRM
    HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

    Marketing 360

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    Reviews

    Overall rating

    4.3 /5
    (301)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.3/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 301
    John T.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Salesforce Killer

    Reviewed on 09/10/2019

    I can confidently say implementation of this software has significantly increased the sales and...

    I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

    Pros

    This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

    Cons

    Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

    Eduardo Z.
    Overall rating
    • Industry: Publishing
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    VTiger is value for money

    Reviewed on 09/10/2019

    I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company...

    I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.

    Pros

    It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

    Cons

    Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
    As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])

    Thomas E.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    QTE Training likes VTiger

    Reviewed on 25/10/2019

    See section pros

    See section pros

    Pros

    one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem.
    Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

    Cons

    The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
    It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

    Carlos G.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Vtiger CRM vs Competition

    Reviewed on 25/10/2019

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get...

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

    Pros

    The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

    Cons

    There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

    Paulo R.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Easy to use and customizable

    Reviewed on 09/10/2019

    I have all the clients info in vtiger but the more important info that I save are quotes and...

    I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

    Pros

    Its really easy to use and there are many options to customize the user experience

    Cons

    As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

    Showing 5 reviews of 301 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: $10.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Vtiger CRM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Asterisk, Authorize.Net, DocuSign, Dropbox Business, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Intuit Data Protect, Magento Commerce, Mailchimp, Microsoft 365, Microsoft Outlook, Olark, PayPal, QuickBooks Online Advanced, Quickbooks Online, Twilio, Xero, Zapier

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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