About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Pricing starting from:

$42.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Vtiger CRM

Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.
  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, Canada, United Kingdom, Hong Kong SAR China, Ireland, Israel, India, Kuwait, Netherlands, Qatar, Singapore, United States, South Africa

    Supported Languages

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Pricing starting from:

    $42.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Vtiger CRM

    Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 12 more
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Features

    Total features of Vtiger CRM: 90

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • Business Card/Badge Scanning
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management Software
    • Cataloging/Categorization
    • Collaboration Tools
    • Contact Database
    • Contact Management Software
    • Content Delivery
    • Content Management System (CMS) Software
    • Customer History
    • Customer Service Analytics
    • Customer Support Software
    • Customer Surveys
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Document Management Software
    • Document Storage
    • Email Management Software
    • Email Marketing Software
    • Email Response Control
    • Email Templates
    • Email Tracking Software
    • Engagement Tracking
    • FAQ
    • For Insurance Industry
    • For Sales Teams/Organizations
    • For Small Businesses
    • For Startups
    • Forecasting
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Knowledge Management Software
    • Lead Capture Software
    • Lead Distribution
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Live Chat Software
    • Marketing Automation Software
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics Software
    • Projections
    • Prospecting Tools
    • Quotes/Estimates
    • ROI Tracking
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Routing
    • SMS Messaging
    • Sales Activity Management
    • Sales Forecasting Software
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Source Tracking
    • Support Ticket Management
    • Task Management Software
    • Territory Management
    • Third Party Integrations
    • Web Forms
    • Web-based Deployment
    • Workflow Management Software
    • XML / RSS

    Alternatives

    Salesforce Sales Cloud

    4.4
    #1 Alternative to Vtiger CRM
    Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

    SugarCRM

    3.8
    #2 Alternative to Vtiger CRM
    SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting,...

    Zoho CRM

    4.3
    #3 Alternative to Vtiger CRM
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    HubSpot CRM

    4.5
    #4 Alternative to Vtiger CRM
    Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

    Reviews

    Overall rating

    4.3 /5
    (310)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.2/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 310
    Rachel B.
    Overall rating
    • Industry: Hospitality
    • Company size: 501-1,000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    VTiger crm has everything it takes for successful sales

    Reviewed on 09/05/2022

    It is a quite complete software for the whole sales line of the company, because it includes not...

    It is a quite complete software for the whole sales line of the company, because it includes not only the crm for the management of projects and tasks, but we can from there better understand our customers and create marketing campaigns, which allow us to increase our sales. VTiger is ideal for companies that need to have everything at hand, a software that covers all stages of the project. Start-up companies will find in this software the tools they need to efficiently organize their sales and projects, achieving an increase in their performance.

    Pros

    You can monitor all sales processes and projects in one program and that makes it the best. I love that it is cloud based, which doesn't crash computers. Its ticketing system is very stable and efficient. It has great marketing management, which makes it easy for us to do mailings.

    Cons

    It does not have the option to drag and drop tasks to place them in another space of the project. It is frustrating how many clicks you have to make to start a specific function. The software is very complete, for that reason it has too many functions and tools that tend to confuse the learning process.

    Carlos G.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Vtiger CRM vs Competition

    Reviewed on 25/10/2019

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get...

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

    Pros

    The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

    Cons

    There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

    Alternatives Considered

    HubSpot Sales Hub

    Reasons for Choosing Vtiger CRM

    Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.

    Switched From

    Keap

    Reasons for Switching to Vtiger CRM

    We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.
    Helene V.
    Overall rating
    • Industry: Public Relations & Communications
    • Company size: 501-1,000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    VTiger is the best CRM for sales and customer acquisition

    Reviewed on 07/06/2022

    It is a very intuitive and dynamic program that has helped us to increase our sales, through...

    It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload.

    Pros

    The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.

    Cons

    All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system.

    Thomas E.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    QTE Training likes VTiger

    Reviewed on 25/10/2019

    See section pros

    See section pros

    Pros

    one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem.
    Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

    Cons

    The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
    It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

    Alternatives Considered

    SugarCRM

    Reasons for Choosing Vtiger CRM

    Salesforce was to expensive for the small Business we are on

    Switched From

    Salesforce Sales Cloud

    Reasons for Switching to Vtiger CRM

    Cloud based System, pricing, easy maintainable
    Jim C.
    Overall rating
    • Industry: Civic & Social Organization
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Vtiger is excellent and affordable, with less limits even at the lower costs

    Reviewed on 23/03/2022

    Excellent, would recommend it.

    Excellent, would recommend it.

    Pros

    Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

    Cons

    Workflows could be made easier for beginners.
    The project management side on my plan is fairly basic, but it's nice to have it there.
    Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.

    Alternatives Considered

    Zoho CRM and HubSpot CRM

    Reasons for Choosing Vtiger CRM

    Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc.

    Switched From

    Zoho CRM, Streak, and HubSpot CRM

    Reasons for Switching to Vtiger CRM

    Price, usability, multifunctionality, UI.
    Showing 5 reviews of 310 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: $42.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information. Rates start at $42 per user, per month (billed annually), or $30 per user, per month (billed monthly) One Enterprise: $58 per user, per month (billed annually), or $42 per user, per month (billed monthly)

    Vtiger CRM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Adobe Commerce, Asterisk, Authorize.Net, Clearbit, Clickatell, DocuSign, Dropbox Business, Exotel, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online Advanced, Quickbooks Online, SharpSpring from Constant Contact, Solutions Infini, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Meetings

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Vtiger CRM.