Vtiger CRM

All-in-one CRM for small businesses

4.3 /5 (299 reviews) Write a Review!

Vtiger CRM Overview

What is Vtiger CRM?

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Vtiger CRM Overview

Pricing

Starting from
$10.00/month

Pricing options

Free Trial
Subscription
Value for money

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)


Vtiger CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 13 others, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Vtiger CRM for iPad
Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
Vtiger Dashboard - Get a quick summary of your key business metrics
Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
Kanban view - View opportunities in a visual storyboard
Vtiger Email Templates - Create beautiful emails in just seconds.
Mentions your team members to collaborate on a record.
Vtiger 360 Mobile app
Approve a request from Vtiger 360 mobile app
Vtiger CRM screenshot: Vtiger CRM for iPad Vtiger CRM screenshot: Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams. Vtiger CRM screenshot: Vtiger Dashboard - Get a quick summary of your key business metrics Vtiger CRM screenshot: Vtiger Sales Insights - It offers key insights to sales managers and sales representatives. Vtiger CRM screenshot: Kanban view - View opportunities in a visual storyboard Vtiger CRM screenshot: Vtiger Email Templates - Create beautiful emails in just seconds. Vtiger CRM screenshot: Mentions your team members to collaborate on a record. Vtiger CRM screenshot: Vtiger 360 Mobile app Vtiger CRM screenshot: Approve a request from Vtiger 360 mobile app

Vtiger CRM Reviews

Vtiger CRM Reviews

Overall rating
4.3
/
5
Excellent
143

Very good
125

Average
25

Poor
5

Terrible
1

Value for Money
4.5
Features
4.2
Ease of Use
4.2
Customer Support
4.3
90% recommended this app
Paulo R.

Easy to use and customizable

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.


Carlos G.

Vtiger CRM vs Competition

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.


Richard B.

One of the best!

We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect!


Thomas E.

QTE Training likes VTiger

See section pros


Alfredo M.

Vtiger Crm implementation

I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one


Paulo R.
Industry: Information Technology & Services
Company size: 11-50 Employees

Easy to use and customizable

Used Daily for 2+ years
Reviewed on 09/10/2019
Review Source: Capterra

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Pros

Its really easy to use and there are many options to customize the user experience

Cons

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Carlos G.
Industry: Computer Software
Company size: 11-50 Employees

Vtiger CRM vs Competition

Used Daily for 2+ years
Reviewed on 25/10/2019
Review Source: Capterra

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Pros

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Cons

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Richard B.
Industry: Internet
Company size: 11-50 Employees

One of the best!

Used Daily for 2+ years
Reviewed on 03/12/2020
Review Source: Capterra

We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect!

Pros

- Easy to configure
- Easy to modify
- Easy to use
- Easy to adapt to your need
- Complete software

Cons

- The email template could be more complete with more design

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Thomas E.
Industry: Industrial Automation
Company size: 11-50 Employees

QTE Training likes VTiger

Used Daily for 1+ year
Reviewed on 25/10/2019
Review Source: Capterra

See section pros

Pros

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem.
Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Cons

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Alfredo M.
Industry: Computer Software
Company size: 2-10 Employees

Vtiger Crm implementation

Used Daily for 2+ years
Reviewed on 22/12/2020
Review Source: Capterra

I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one

Pros

I like the fact that you can start use it fast, possibility to create custom module
For who work in php, mysql environment is almost easy find solution to troubles.
Not so much help online but emough for help you

Cons

Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8.5/10
Based on 299 user ratings
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Vtiger CRM Pricing

Vtiger CRM Pricing

Starting from
$10.00/month
Free Trial
Subscription
Value for money

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

Value for Money
4.5/5
Based on 299 user ratings
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Vtiger CRM Features

Vtiger CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 299 user ratings
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Categories

Additional information for Vtiger CRM

Additional information for Vtiger CRM

Key features of Vtiger CRM

  • Account & contact management
  • Approval Management
  • Automatic lead capture
  • Campaign management
  • Case management
  • Customer portal
  • Customer support & service
  • Email integration and extensions
  • FAQ creation
  • Integrated calendar, activity & notification management
  • Integrations
  • Inventory management
  • Lead management
  • Mass mailing
  • Opportunity prioritization
  • Performance reporting
  • Product customization
  • Project management
  • Quoting, invoicing, sales orders, purchase orders
  • SLA and Business Hours
  • Security management
  • Subscription management
  • Teams and access control

Benefits

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Vtiger CRM FAQs

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Q. What type of pricing plans does Vtiger CRM offer?

    Vtiger CRM offers the following pricing plans:

    Starting from: $10.00/month

    Pricing model: Subscription

    Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information. Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

    Q. What are the main features of Vtiger CRM?

    Vtiger CRM offers the following features:

    • Account & contact management
    • Approval Management
    • Automatic lead capture
    • Campaign management
    • Case management
    • Customer portal
    • Customer support & service
    • Email integration and extensions
    • FAQ creation
    • Integrated calendar, activity & notification management
    • Integrations
    • Inventory management
    • Lead management
    • Mass mailing
    • Opportunity prioritization
    • Performance reporting
    • Product customization
    • Project management
    • Quoting, invoicing, sales orders, purchase orders
    • SLA and Business Hours
    • Security management
    • Subscription management
    • Teams and access control

    Q. Who are the typical users of Vtiger CRM?

    Vtiger CRM has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Vtiger CRM support?

    Vtiger CRM supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Vtiger CRM offer?

    Vtiger CRM has the following pricing plans:

    Subscription

    Q. Does Vtiger CRM support mobile devices?

    Vtiger CRM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Vtiger CRM integrate with?

    Vtiger CRM integrates with the following applications:

    Bedrock Data, Flipcause, GetResponse, Mailchimp, Mailjet, PieSync, Predictive Dialer, SendPulse, SimplyCast, SuperReceptionist

    Q. What level of support does Vtiger CRM offer?

    Vtiger CRM offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base