About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Pricing starting from:

$42.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Vtiger CRM

Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, Canada, United Kingdom, Hong Kong SAR China, Ireland, Israel, India, Kuwait, Netherlands, Qatar, Singapore, United States, South Africa

    Supported Languages

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

    Pricing starting from:

    $42.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Vtiger CRM

    Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 10 more
    Vtiger CRM video Vtiger CRM video Vtiger CRM video Vtiger CRM Software - Vtiger CRM for iPad Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams. Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives. Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds. Vtiger CRM Software - Mentions your team members to collaborate on a record. Vtiger CRM Software - Vtiger 360 Mobile app Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Features

    Total features of Vtiger CRM: 84

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • Business Card/Badge Scanning
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management Software
    • Cataloging/Categorization
    • Collaboration Tools
    • Contact Database
    • Contact Management Software
    • Customer History
    • Customer Service Analytics
    • Customer Support Software
    • Customer Surveys
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Document Management Software
    • Document Storage
    • Email Management Software
    • Email Marketing Software
    • Email Response Control
    • Email Templates
    • Email Tracking Software
    • Engagement Tracking
    • FAQ
    • For Small Businesses
    • For Startups
    • Forecasting
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Knowledge Management Software
    • Lead Capture Software
    • Lead Distribution
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Live Chat Software
    • Marketing Automation Software
    • Mobile Access
    • Monitoring
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics Software
    • Projections
    • Prospecting Tools
    • Quotes/Estimates
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Routing
    • SMS Messaging
    • Sales Forecasting Software
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Source Tracking
    • Support Ticket Management
    • Task Management Software
    • Territory Management
    • Third Party Integrations
    • Web Forms
    • Web-based Deployment
    • Workflow Management Software
    • XML / RSS

    Alternatives

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    4.4
    #1 Alternative to Vtiger CRM
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    SugarCRM

    3.8
    #2 Alternative to Vtiger CRM
    SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting,...

    Zoho CRM

    4.3
    #3 Alternative to Vtiger CRM
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    Zendesk

    4.4
    #4 Alternative to Vtiger CRM
    Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

    Reviews

    Overall rating

    4.3 /5
    (306)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.3/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 306
    Paulo R.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Easy to use and customizable

    Reviewed on 09/10/2019

    I have all the clients info in vtiger but the more important info that I save are quotes and...

    I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

    Pros

    Its really easy to use and there are many options to customize the user experience

    Cons

    As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

    Alternatives Considered

    SugarCRM and Salesforce Sales Cloud

    Reasons for Switching to Vtiger CRM

    I prefer vTiger cause is cost-effective and really easy to configure and use.
    Carlos G.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Vtiger CRM vs Competition

    Reviewed on 25/10/2019

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get...

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

    Pros

    The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

    Cons

    There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

    Alternatives Considered

    HubSpot Sales Hub

    Reasons for Choosing Vtiger CRM

    Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.

    Switched From

    Keap

    Reasons for Switching to Vtiger CRM

    We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.
    Salvatore D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    The most affordable CRM

    Reviewed on 20/11/2021

    Pros

    It allows you to activate the various business flows easily and in a modular way

    Cons

    The use of the PHP language can sometimes create problems in case of security developments

    Giovanni G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Valutazione Vtiger nell'ambito dei processi aziendali

    Reviewed on 15/11/2021

    Gestione dei processi aziendali principalmente legati alla gestione dei ticket

    Gestione dei processi aziendali principalmente legati alla gestione dei ticket

    Pros

    Le principali caratteristiche che hanno determinato la scelta della soluzione sono:
    1. Semplicità di utilizzo
    2. Facilità di implementazione

    Cons

    La soluzione nel tempo ha mostrato alcuni limitati legati principalmente alle funzionalità disponibili

    Evelyn E.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great for the B2B business that have several clients to manage

    Reviewed on 02/12/2021

    It has been great, they are working on the problems we are experiencing in the new version.

    It has been great, they are working on the problems we are experiencing in the new version.

    Pros

    It allows us to manage different clients with the same database and keep information separated. It is easy to adjust to our needs.

    Cons

    The new version has a lot of glitches that they have been taking some time to fix. It was working better in the older version.

    Showing 5 reviews of 306 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: $42.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information. Rates start at $42 per user, per month (billed annually), or $30 per user, per month (billed monthly) One Enterprise: $58 per user, per month (billed annually), or $42 per user, per month (billed monthly)

    Vtiger CRM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Adobe Commerce, Asterisk, Authorize.Net, Clearbit, Clickatell, DocuSign, Dropbox Business, Exotel, Facebook for Business, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, LinkedIn for Business, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online Advanced, Quickbooks Online, SharpSpring from Constant Contact, Solutions Infini, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Meetings

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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