About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Pricing starting from:

$42.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United Arab Emirates, Australia, Canada, United Kingdom, Hong Kong SAR China , Ireland, Israel, India, Kuwait, Netherlands, Qatar, Singapore, United States, South Africa

    Supported Languages

    Arabic, Chinese, Danish, Dutch, English , French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Pricing starting from:

    $42.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 12 more
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Features

    Total features of Vtiger CRM: 93

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • Business Card/Badge Scanning
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management Software
    • Cataloging/Categorization
    • Client Management
    • Collaboration Tools
    • Contact Database
    • Contact Management Software
    • Content Delivery
    • Content Management System (CMS) Software
    • Customer Complaint Tracking
    • Customer Database
    • Customer History
    • Customer Service Analytics
    • Customer Support Software
    • Customer Surveys
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Import/Export
    • Document Management Software
    • Document Storage
    • Email Management Software
    • Email Marketing Software
    • Email Response Control
    • Email Templates
    • Email Tracking Software
    • Engagement Tracking
    • FAQ
    • For Insurance Industry
    • For Sales Teams/Organizations
    • For Small Businesses
    • For Startups
    • Forecasting
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Knowledge Management Software
    • Lead Capture Software
    • Lead Distribution
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Live Chat Software
    • Marketing Automation Software
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics Software
    • Prospecting Tools
    • Quotes/Estimates
    • ROI Tracking
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Routing
    • SMS Messaging
    • Sales Activity Management
    • Sales Forecasting Software
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Source Tracking
    • Support Ticket Management
    • Task Management Software
    • Territory Management
    • Third Party Integrations
    • Web Forms
    • Web-based Deployment
    • Workflow Management Software
    • XML / RSS

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    Tigerpaw Software

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    #3 Alternative to Vtiger CRM
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    Reviews

    Overall rating

    4.3 /5
    (318)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.2/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 318
    Carlos
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Vtiger CRM vs Competition

    Reviewed on 25/10/2019

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get...

    overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

    Pros

    The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

    Cons

    There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

    Alternatives Considered

    HubSpot Sales Hub

    Reasons for Choosing Vtiger CRM

    Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.

    Switched From

    Keap

    Reasons for Switching to Vtiger CRM

    We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.
    Alex
    Overall rating
    • Industry: Building Materials
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Flexible and complete package

    Reviewed on 09/10/2019

    We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and...

    We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

    Pros

    Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

    Cons

    I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

    Alternatives Considered

    Zoho CRM, Insightly, and Copper

    Reasons for Choosing Vtiger CRM

    Salesforce charges double and you still had to pay extra to third parties for basic things like Edit in grid, etc

    Switched From

    Salesforce Sales Cloud

    Reasons for Switching to Vtiger CRM

    Greater flexibility, price to function ratio
    John
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Salesforce Killer

    Reviewed on 09/10/2019

    I can confidently say implementation of this software has significantly increased the sales and...

    I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

    Pros

    This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

    Cons

    Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

    Alternatives Considered

    Zoho Desk

    Reasons for Switching to Vtiger CRM

    I was introduced via the Open source installer offered through Go daddy website management. The pricing makes the commercial version of the software highly reliable and a no brainer.
    Eduardo
    Overall rating
    • Industry: Publishing
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    VTiger is value for money

    Reviewed on 09/10/2019

    I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company...

    I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.

    Pros

    It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

    Cons

    Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
    As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])

    Alternatives Considered

    Salesforce Sales Cloud, SugarCRM, Soho66, and Hootsuite

    Reasons for Choosing Vtiger CRM

    I switched like 10 years ago, at that time I was using the OpenSource version of both

    Reasons for Switching to Vtiger CRM

    I find that the price is affordable for our size of business
    AnnA
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Saved my working life!

    Reviewed on 22/04/2019

    I own and run 2 companies, one together with a good friend and she has also one more company. Since...

    I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

    This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

    We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

    Pros

    Its ADAPTABLE!
    On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

    There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

    Cons

    Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

    Showing 5 reviews of 318 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: $42.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information. Rates start at $42 per user, per month (billed annually), or $30 per user, per month (billed monthly) One Enterprise: $58 per user, per month (billed annually), or $42 per user, per month (billed monthly)

    Vtiger CRM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Adobe Commerce, Asterisk, Authorize.Net, Clearbit, Clickatell, DocuSign, Dropbox Business, Exotel, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online Advanced, Quickbooks Online, SharpSpring from Constant Contact, Solutions Infini, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Meetings

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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