Genbook

4.7 (278)
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The smart and simple all-in-one online scheduling solution

About Genbook

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.

Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.


Key benefits of Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.

MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.


Images

Genbook Software - Calendar and Scheduling
Genbook Software - BookNow Site
Genbook Software - Brand Reputation
Genbook Software - Secure Payments
Genbook Software - Mobile Working
Genbook Software - 24/7 Availability and Integrations
Genbook Software - Client Experience
Genbook Software - Insights
Genbook Software - Reserve with Google
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Genbook video
Genbook Software - Calendar and Scheduling
Genbook Software - BookNow Site
Genbook Software - Brand Reputation
Genbook Software - Secure Payments
Genbook Software - Mobile Working
Genbook Software - 24/7 Availability and Integrations
Genbook Software - Client Experience
Genbook Software - Insights
Genbook Software - Reserve with Google

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Starting Price

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month
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Ease of Use

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Reviews

Overall rating

4.7 /5
(278)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.7/5

Already have Genbook?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 278
David
David
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Genbook removes barriers for scheduling chiropractic office visits

Reviewed on 09/12/2019

My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with...

My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.

Pros

Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.

Cons

As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.

Response from Genbook

Hi David,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Norma
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use and clean user interface

Reviewed on 03/02/2021

Pros

I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!

Cons

I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.

Response from Genbook

Hi Norma,

We really appreciate you taking the time to leave us this amazing review!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Valerie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Needs more marketing features

Reviewed on 04/12/2019

I love that its easy for clients and some of how genbook integrates with google. I am often...

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Response from Genbook

Hi Valerie,

Thanks for sharing your review with us and the community.

I wanted to update my response as we now have more marketing features in our product, as you would have seen!

Would you mind updating your review to reflect this?

Warmly,
Cass on behalf of the Genbook team

Brannigan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I love genbook

Reviewed on 26/05/2022

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

Pros

My favourite feature was that they automatically send out review requests to every client

Cons

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

Alternatives Considered

MassageBook

Reasons for Choosing Genbook

Had multiple jobs at spas

Switched From

Vagaro

Reasons for Switching to Genbook

I love the automatic review requests. It’s how I built my entire clientele
Michelle
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use and fantastic for collecting high-quality customer reviews!

Reviewed on 17/02/2021

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated...

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated emails to collect patient testimonials and published them to the landing page. Amazing for social proof and I had good feedback from patients that Genbook was easy to use.

Pros

I loved that Genbook sent out automated emails after a patient's appointment to collect a review, and then autopublished this to the the booking landing page for my clinic. Super effective!

Cons

It didn't connect to my EHR, but that was really okay for the time I was using it. It was still a software my patients found easy to use so I kept it for a long time.

Alternatives Considered

Schedulicity

Reasons for Switching to Genbook

The review capability feature is really what made the choice easy!

Response from Genbook

Hi Michelle,

Thank you so much for taking the time to leave us this wonderful review.

We're so happy you like our review feature! Many other customers share the same feedback with us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Showing 5 reviews of 278 Read all reviews

Genbook FAQs

Below are some frequently asked questions for Genbook.

Genbook offers the following pricing plans:

  • Starting from: $25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Genbook has the following typical customers:

Self Employed, 2–10, 11–50

Genbook supports the following languages:

English

Genbook supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Genbook integrates with the following applications:

Constant Contact, Google Ads, Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress, Yahoo Small Business

Genbook offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Genbook.