Genbook

The smart and simple all-in-one online scheduling solution

About Genbook

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.

Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.

Pricing starting from:

$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Genbook

Key benefits of Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.

MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Genbook

Images

Genbook Software - Calendar and Scheduling
Genbook Software - BookNow Site
Genbook Software - Brand Reputation
Genbook Software - Secure Payments
Genbook Software - Mobile Working
Genbook Software - 24/7 Availability and Integrations
Genbook Software - Client Experience
Genbook Software - Insights
Genbook Software - Reserve with Google
View 10 more
Genbook video Genbook Software - Calendar and Scheduling Genbook Software - BookNow Site Genbook Software - Brand Reputation Genbook Software - Secure Payments Genbook Software - Mobile Working Genbook Software - 24/7 Availability and Integrations Genbook Software - Client Experience Genbook Software - Insights Genbook Software - Reserve with Google

Features

Total features of Genbook: 79

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Data Visualization Software
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Employee Scheduling Software
  • Event Calendar
  • Event Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Instructor Management
  • Inventory Management Software
  • Invoice Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Partial Payments
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management Software
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Revenue Management Software
  • Sales Trend Analysis
  • Scheduling Software
  • Secure Login
  • Social Media Integration
  • Subscription Management Software
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Wait List Management
  • Website Integration
  • iCalendar Support

Alternatives

Vagaro

4.7
#1 Alternative to Genbook
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SimplyBook.me

4.6
#2 Alternative to Genbook
SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With...

Acuity Scheduling

4.8
#3 Alternative to Genbook
Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

FlexBooker

4.9
#4 Alternative to Genbook
The Beautifully Simple, Fast, and Powerful way to Accept Online Bookings, right from your own website. Also includes...

Reviews

Overall rating

4.7 /5
(270)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.7/5

Already have Genbook?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 270
Natasha F.
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thoroughly enjoy using Genbook

Reviewed on 15/12/2019

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have...

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Pros

I like that this software is always updating and ensuring that we're able to use it with ease.

Cons

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Response from Genbook

Hi Natasha,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Red B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Genbook takes care of my business

Reviewed on 23/12/2019

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for...

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!!

Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Pros

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons

clients have problems knowing how to cancel their appointments.
I am not sure how to cancel genbook from sending a review request.

Response from Genbook

Hi Red,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Killing my Business

Reviewed on 08/04/2019

Empty promises.

Empty promises.

Pros

Use to be great and worked well with Google.

Cons

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Response from Genbook

Hi there,

Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.

Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.

We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.

Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.

Warmly,
The Genbook Team

Amy E.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Reviewed on 24/03/2020

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT...

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook

Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Kelly A.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy user for almost nine years

Reviewed on 03/12/2019

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting...

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros

What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons

The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Response from Genbook

Hi Kelly,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Showing 5 reviews of 270 Read all reviews

Genbook FAQs

Below are some frequently asked questions for Genbook.

Genbook offers the following pricing plans:

  • Starting from: $25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Genbook has the following typical customers:

Self Employed, 2-10, 11-50

Genbook supports the following languages:

English

Genbook supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Genbook integrates with the following applications:

Constant Contact, Facebook, Google Ads, Google Calendar, Google Maps, Instagram, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress, Yahoo Small Business

Genbook offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Genbook.