About Vagaro
Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.
With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.
Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.
Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.
Key benefits of Vagaro
• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.
• Users can send booking confirmation and reminders to customers via email or text message.
• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.
• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.
• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.
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- Industry: Higher Education Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good value for the price
Reviewed on 04/02/2019
Pros
I set this software up for a massage therapist shop. It was for an individual who needed to contract out 2 services, yoga and massage therapy. In order to do that, we had to buy 2 subscriptions what was sort of a pain. However, the ease of use of software was great. There's integration into yelp and facebook. It integrates right into your google calendar which is super important for people that are really busy. Also its way cheaper than mind body so that's a bonus.
They provide everything you need in order to setup a successful massage shop or whatever in fitness you are doing. They even take credit card for services. If you swipe it on your phone in the mobile app, it will ask you for a tip. On ipad, it doesn't.
Also vagaro allows you to rebook an appointment on the spot which I found very convenient for rebookings.
Cons
It was really hard to setup multiple services within the shop. I had to setup yoga and massage under 2 different employees but the same name, with 2 different google calendars. It was really messy. It works best when you have employees and can set them up under services they provide, if your solo and provide more than 1 service that aren't related, its hard.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Happy Stylist and Customer
Reviewed on 01/06/2023
Pros
The ease of use, it wasn’t a headache trying to use the program.
Cons
I haven’t had the chance to dislike anything about Vagaro just yet.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Ultimate Business Companion for Salon Pros
Reviewed on 04/10/2023
Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendlines...
Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendliness, top-notch customer support, and valuable tutorials have made it an indispensable tool in my day-to-day operations. Whether you're a seasoned professional or just starting out, I highly recommend giving Vagaro a try – it's a game-changer for anyone in the service industry.
Pros
One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.
Cons
The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
QuickBooks integration does not function properly. Vagaro support refuses to address the...
Reviewed on 29/08/2023
Support is deplorable and the integration with QuickBooks a total joke! I have been "working with"...
Support is deplorable and the integration with QuickBooks a total joke! I have been "working with" support for nearly a year to address this issue and to get the integration (push to QuickBooks) fixed, to no avail. Vagaro support continues to claim that the integration is working as it should but have never actually looked at the reports from within their system vs. the data they push to QuickBooks to confirm that this is so.... bottom line, it is not working properly and has not been for nearly 2 years!!
Pros
The POS system seems to work okay, for the most part. Appt setting also seems to work okay.
Cons
Integration with QuickBooks is a joke!! It has not worked for the entire 1.5 years we have been with Vagaro, regardless of the number of emails, texts, chats, phone calls I have had with support and the amount of data and information I have provided to them in order to address the issue and prove that the integration is not functioning properly. We cannot trust any of the data coming from Vagaro as it simply does not match their own information!! We have paid the $30/mo integration fees for months and months, yet Vagaro has never provided us with data that appears to be even close to accurate in any stretch of the imagination! My suggestion? Look for another platform if you intend to use QuickBooks for your accounting integration platform. If you are using another platform, I would strongly suggest that you investigate the capabilities and do your homework and seek out user reviews before selecting Vagaro for anything other than a straight POS and appointment management system.
Response from Vagaro
We would like to thank you for your patience while we continue to troubleshoot this with you. We are equally dedicated to resolving this and making sure your integration is correctly functioning.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Vagaro free trial review
Reviewed on 27/09/2023
So far, I prefer it over my other software since my business is growing so much. I need better...
So far, I prefer it over my other software since my business is growing so much. I need better reports on KPI's and Vagaro seems to be able to track that.
Pros
The CRM systems, customer service, ability to bundle services without creating another calendar.
Cons
I don't like how if an admin cancels and appointment for client, the service provider is not automatically notified via text message. I also have services that do not require a service provider, however, I still need to create additional for that specific service. This is an unnecessary cost. Also, because I have to create a separate calendar for certain services that do not need a service provider, I still have to have a brand new email for it. It would be nice to just use my own so that me, as the owner, am still aware of the booking. It would actually be nice to out my email in addition to all of the service provider emails so that I am aware of all bookings.
Vagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: $25.00/month
- Pricing model: Subscription
- Free Trial: Available
1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
Google Calendar, Gusto, Instagram, Meta for Business, Microsoft Excel, Microsoft Outlook, Quickbooks Online, WordPress, Xero, Zoom Meetings
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Vagaro.
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