About Zingtree
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.
Key benefits of Zingtree
Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.
A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).
Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Images
Features
Total features of Zingtree: 56
Alternatives
Freshdesk
Zoho Desk
LiveAgent
Front
Reviews
Already have Zingtree?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Just what I was looking for!
Reviewed on 23/12/2018
I’m really happy with the features, quality and pricing. The support has also been immediate and...
I’m really happy with the features, quality and pricing. The support has also been immediate and thorough
Pros
We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot
Cons
I would like to see the ability to add images to buttons, without having to use code.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Software - Amazing Time Saver
Reviewed on 01/08/2018
Immense reduction in response time and time spent per customer. Customer issues are solved in at...
Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
Pros
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
Cons
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Support Team behind the product, really listens to users
Reviewed on 25/06/2018
one of the only softwares out there to help our situation, and overall great product
one of the only softwares out there to help our situation, and overall great product
Pros
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
Cons
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Overall my experience with Zingtree has been great.
Reviewed on 19/06/2018
Zingtree helps our agents provide consistent support to our customers and allows them to easily...
Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
Pros
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
Cons
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Response from Zingtree
Hi Isaac -
The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.
If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.
Happy to work with you to get this part in place...
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, convenient, helpful
Reviewed on 21/06/2018
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. ...
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
Pros
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
Cons
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
Zingtree FAQs
Below are some frequently asked questions for Zingtree.Q. What type of pricing plans does Zingtree offer?
Zingtree offers the following pricing plans:
- Starting from: $0.00
- Free Trial: Available
Zingtree's subscription pricing starts at $25/month
Q. Who are the typical users of Zingtree?
Zingtree has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zingtree support?
Zingtree supports the following languages:
English
Q. Does Zingtree support mobile devices?
Zingtree supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zingtree integrate with?
Zingtree integrates with the following applications:
Desk.com, Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, ZenDesk Chat, Zendesk Suite
Q. What level of support does Zingtree offer?
Zingtree offers the following support options:
Email/Help Desk, Chat
Related categories
See all software categories found for Zingtree.
