Zingtree Overview
What is Zingtree?
Zingtree helps streamline support processes by guiding customers and agents through complex processes easily. Customer Support teams and Contact Centers can both take advantage of Zingtree interactive tools to quickly create question & answer style decision trees to promote self-service, develop custom agent scripts and more.
Beyond step-by-step troubleshooters and agent scripting solutions, Zingtree offers a complete package of integrations and full analytics capabilities (for decision trees and scripts) to continually improve on support processes. Zingtree integrates with CRM and chat systems such as Zendesk, Salesforce, Freshdesk, Zopim and Intercom, as well as Wordpress for seamless support.
Introducing Zingtree interactive tools into a workflow will allow customers to self-help, agents to follow best practices, and Contact Center or customer support teams to completely streamline every interaction.
Zingtree Overview
Pricing
Pricing options
Zingtree's subscription pricing starts at $12/month
Zingtree Features
Media
Zingtree Reviews
Zingtree Reviews
Love it! Use to create comprehensive trees to assist support teams
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Zingtree was just what we needed for our call center to troubleshoot!
Easy to use, easily customizable, great for new hires and scripting alike!
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Love it! Use to create comprehensive trees to assist support teams
Pros
ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Cons
cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Pros
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Cons
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Very easy to set up and edit
Pros
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Cons
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition
Response from Zingtree
Hi Fran -
Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.
Please reach out to me at [email protected] if you'd like to share your ideas.
Thanks,
Bill Dettering
Zingtree
https://zingtree.com
Zingtree was just what we needed for our call center to troubleshoot!
Easy to use, easily customizable, great for new hires and scripting alike!
Pros
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Cons
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
It is pretty easy to use and customize.
Pros
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Cons
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
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Zingtree Pricing
Zingtree Pricing
Zingtree's subscription pricing starts at $12/month
Zingtree's subscription pricing starts at $12/month
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Zingtree Features
Zingtree Features
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Categories
Categories
Additional information for Zingtree
Additional information for Zingtree
Key features of Zingtree
- Customized agent scripting
- Insights on customer click-throughs on support
- Integration with live chat tools
- Interactive troubleshooters for customer self-service
- Test different variables and see which gain traction.
- Track and analyze how your customers are using Support
- Use internally for employee HR
Benefits
Easy-to-build troubleshooter decision trees give customers on-demand, interactive self-service with a question & answer style format. Troubleshooters can be customized for a brand, embedded to a site and made simple for customers to find solutions or answers on their own.
Agent scripts allow support representatives to follow internals scripts that are standardized to your brand and follow best practices. This keeps interactions more consistent, customers happy and agents updated.
Zingtree integrates perfectly with Zendesk, Salesforce, Freshdesk and other CRM systems, and also offers plugins for Wordpress, Zopim and Intercom.
Access full Q&A transcripts of every journey through your troubleshooters. Transcripts can be delivered along with any support email, ticketing and CRM platforms, live chat applications and more.
Powerful analytics & reports give you valuable insight about how decision trees are being used and where customers are having issues, so you can continually optimize your decision trees and scripts.
Zingtree FAQs
Zingtree FAQs
Below are some frequently asked questions for Zingtree.
Q. What type of pricing plans does Zingtree offer?
Zingtree offers the following pricing plans:
Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available
Zingtree's subscription pricing starts at $12/month
Q. What are the main features of Zingtree?
Zingtree offers the following features:
- Customized agent scripting
- Insights on customer click-throughs on support
- Integration with live chat tools
- Interactive troubleshooters for customer self-service
- Test different variables and see which gain traction.
- Track and analyze how your customers are using Support
- Use internally for employee HR
Q. Who are the typical users of Zingtree?
Zingtree has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Zingtree support?
Zingtree supports the following languages:
English
Q. What type of pricing plans does Zingtree offer?
Zingtree has the following pricing plans:
Subscription
Q. Does Zingtree support mobile devices?
We do not have any information about what devices Zingtree supports
Q. What other apps does Zingtree integrate with?
Zingtree integrates with the following applications:
Freshdesk, Intercom, Kustomer, Nectar Desk, Salesforce Sales Cloud, Wordpress, Zapier, Zendesk, Zendesk, Zoho Flow
Q. What level of support does Zingtree offer?
Zingtree offers the following support options:
Online Support
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.