Zingtree

4.4 (96)
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Build interactive decision trees that guide your teams.

About Zingtree

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.


Key benefits of Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.


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Not sure about Zingtree? Compare with a popular alternative

Zingtree

4.4 (96)
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Starting Price

$0.00
$19.00
month

Pricing Options

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Free trial
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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(96)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
4.5/5

Already have Zingtree?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 96
John
John
Overall rating
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use for any decision tree, loaded with options, and great support!

Reviewed on 21/06/2018

Ease of use, quick customizations.

Ease of use, quick customizations.

Pros

As a developer, I appreciate the ease of use on the platform, I could hand this off to non-developers and they're able to quickly understand and maintain the application.

The customer support I've received has been incredible, the live chat and the phone support has been extremely helped.

Cons

I've noticed a few bugs along the way, but the support team has been pretty good about fixing them.

Jennifer
Jennifer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Just what I was looking for!

Reviewed on 23/12/2018

I’m really happy with the features, quality and pricing. The support has also been immediate and...

I’m really happy with the features, quality and pricing. The support has also been immediate and thorough

Pros

We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot

Cons

I would like to see the ability to add images to buttons, without having to use code.

Fran
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Very easy to set up and edit

Reviewed on 21/06/2018

Pros

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition

Response from Zingtree

Hi Fran -

Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.

Please reach out to me at [email protected] if you'd like to share your ideas.

Thanks,

Bill Dettering
Zingtree
https://zingtree.com

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Extremely Helpful to our Agents

Reviewed on 18/06/2018

Pros

We use this for internal training and helping agents learn our products and services. We were able to use this to launch our newest products, as well as our app updates

Cons

Building out the trees can be a little taxing. We have several branches for each main category so it can get daunting.

Verified Reviewer
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Bill from ZingTree was a wonderful person to work with.

Reviewed on 26/07/2018

Company has been more effective in the troubleshooting aspect of ZingTree!

Company has been more effective in the troubleshooting aspect of ZingTree!

Pros

Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes.

Cons

More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time.

Showing 5 reviews of 96 Read all reviews

Zingtree FAQs

Below are some frequently asked questions for Zingtree.

Zingtree offers the following pricing plans:

  • Starting from: $0.00
  • Free Trial: Available

Zingtree's subscription pricing starts at $25/month

Zingtree has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zingtree supports the following languages:

English

Zingtree supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zingtree integrates with the following applications:

Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, Zendesk Suite

Zingtree offers the following support options:

Email/Help Desk, Chat

Related categories

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