About i-Sight

Detect, Investigate, & Prevent Fraud, HR incidents, and Misconduct

i-Sight is a powerful case management platform that streamlines your investigative process and provides the data you need to analyze results and prevent incidents and losses.

Create cases, manage tasks, and analyze results. A structured workflow helps you track every step and report to stakeholders.

Spot Trends & Manage Risk. Insightful reports help you manage risk, spot trends, and prevent incidents.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of i-Sight

Simple, robust intake means no incident will slip through the cracks again. Case linking flags related cases to ensure you’re not treating cases as isolated events.

Streamlined case management keeps investigations on track, and automates processes and reports so you take consistent action on every case.

With all your case information centralized, create comprehensive case reports instantly and respond faster than ever.

Powerful reporting gives deeper insight into your data to spot trends early and prevent future issues from occurring.

Our secure platform integrates easily with existing systems and databases to save time and eliminate mistakes.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Ireland, New Zealand, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

i-Sight Software - Uncover, Investigate and Prevent Incidents and Misconduct. i-Sight streamlines your investigative process. i-Sight provides the data you need to analyze results, prevent incidents & losses, and protect your employees.
i-Sight Software - Streamlined case management keeps investigations on track & automates processes and report distribution. i-Sight stays up to date as your business changes.
i-Sight Software - Simple intake through multiple sources means no incident will slip through the cracks again. Configure i-Sight’s custom forms, fields, and workflows to capture any kind of case type, party, or incident.
i-Sight Software - Dive deep into your data and spot trends early to prevent future incidents. Generate reports instantly, and automate report distribution to save time and eliminate mistakes.
i-Sight Software - i-Sight offers mobile-friendly technology that can be accessed at all times.
View 6 more
i-Sight video
i-Sight Software - Uncover, Investigate and Prevent Incidents and Misconduct. i-Sight streamlines your investigative process. i-Sight provides the data you need to analyze results, prevent incidents & losses, and protect your employees.
i-Sight Software - Streamlined case management keeps investigations on track & automates processes and report distribution. i-Sight stays up to date as your business changes.
i-Sight Software - Simple intake through multiple sources means no incident will slip through the cracks again. Configure i-Sight’s custom forms, fields, and workflows to capture any kind of case type, party, or incident.
i-Sight Software - Dive deep into your data and spot trends early to prevent future incidents. Generate reports instantly, and automate report distribution to save time and eliminate mistakes.
i-Sight Software - i-Sight offers mobile-friendly technology that can be accessed at all times.

Features

Total features of i-Sight: 51

  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking Software
  • Audit Management
  • Audit Trail
  • Case Management Software
  • Collaboration Tools
  • Compliance Management
  • Contact Management Software
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reports
  • Data Management Software
  • Document Management Software
  • Email Management Software
  • FDA Compliance
  • Feedback Management
  • HIPAA Compliant
  • Historical Reporting
  • ISO Compliance
  • IT Incident Management
  • Incident Management Software
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Investigation Management Software
  • Issue Tracking Software
  • OSHA Compliance
  • OSHA Recordkeeping
  • Occupational Health Management
  • Policy Management Software
  • Quality Assurance
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Risk Management Software
  • Role-Based Permissions
  • Routing
  • Safety Incident Management
  • Sarbanes-Oxley Compliance
  • Self Service Portal
  • Single Sign On Software
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Tagging
  • Task Management Software
  • Workflow Management Software

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Reviews

Overall rating

4.7 /5
(10)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support Software
4.8/5

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Showing 5 reviews of 10
Dennis M.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The best customer management software that i've used

Reviewed on 24/05/2018

Nowadays every customer query or complaint is attended to promptly

Nowadays every customer query or complaint is attended to promptly

Pros

There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

Cons

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Steven M.
Overall rating
  • Industry: Plastics
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Valfilm USA i-sight Review

Reviewed on 23/09/2020

We are able to more effectively communicate the progress of case resolution to the customer. This...

We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

Pros

We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.

Cons

We have not found reporting to be helpful yet.

Alternatives Considered

QuickBooks Desktop Enterprise and Zendesk

Reasons for Switching to i-Sight

Ease of use, financial information, integration and training for users.
Sara C.
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

i-Sight Case Management for HR Investigations

Reviewed on 26/03/2019

Overall, I-Sight is great in concept however specific documentation standards may need to developed...

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Verified Reviewer
Overall rating
  • Industry: Higher Education Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great software

Reviewed on 19/08/2019

Great experience. Software helps us with our daily maintenance of our records. We can custom run...

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros

i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons

Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

Manisha D.
Overall rating
  • Industry: Government Relations
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Webinars that will keep you up to date

Reviewed on 28/01/2021

I was introduced to this software through a conference that Toddington International had held in...

I was introduced to this software through a conference that Toddington International had held in March of 2019, through them I was able to gain up to date and current information on our current circumstances as well as to gain knowledge to be one step ahead in your career. These webinars are anywhere from 30-90 minutes long and I would highly suggest this software to any intelligence firm.

Pros

The most impactful use of this software is how current their webinars are in regards to what’s happening in the world today and how to go about doing your job with current restrictions when for example interviewing subjects over zoom/Skype, and how we need to conduct ourselves in a different manner now. If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.

Cons

Aspects of the product that I wish were included are apps/ software that current criminal intelligence officers use right now such as i2 or arcGIS, and have webinars on those applications.

Showing 5 reviews of 10 Read all reviews

i-Sight FAQs

Below are some frequently asked questions for i-Sight.

i-Sight offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Because we tailor each i-Sight system to the customer’s unique needs, pricing will vary. Two main factors determine cost: Configuration and Services Costs -Complexity of your solution (custom forms & fields) Annual Recurring Fees -Total number of licensed users -Hosting location (the cloud vs on-premise in your infrastructure) Please contact i-Sight for detailed pricing information.

i-Sight has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

i-Sight supports the following languages:

English

i-Sight supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

i-Sight integrates with the following applications:

Gmail, JD Edwards EnterpriseOne, Microsoft Outlook, Oracle CRM On Demand, SAP Business One, Salesforce Sales Cloud

i-Sight offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for i-Sight.